NYC Airporter

Good afternoon, We do apologize. Your refund request was submitted back on July.[redacted]. I am not sure why you have not received your check.I have spoken with the accounting dept. to investigate. They will mail a replacement out. Regards,

Good morning,Refund is pending.Respectfully,

I am in receipt of your information and it has been forwarded to the personnel who handles insurance claims. They will be in touch shortly.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
By purchasing a ticket with Airporter NYC, we believed we entered into a contract to carry us and our luggage to the agreed destination. The responsibility and care of our bags was left to the driver while the vehicle was in motion since no passenger has access to the storage area on the back of the shuttle. As a passenger we relied in good faith on the company (driver) to take us to our destination along with our bags.
In this case since our luggage were stored in an area that was only accessible to the driver, we therefore cannot transfer that responsibility to an X passenger with whom we have no business/contract. If there is a gap within the business practices of the organization, they may have the opportunity to update it by matching tags on the bags with the passenger (prior to their release) as other transportation/bus companies are already doing.
In the meantime, we are not satisfied with the response and are still seeking relief.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They are still not accepting responsibility for granting us safe passage on the journey which we paid for. NYCA allowed a bogus representative  to retrieve our luggage from the shuttle at [redacted] with no prior warning that there were bogus persons operating this scam.  All we are asking for is the $200 that we were scammed out of and $54 which we paid for the return journey  and didn't use as we were too afraid to use the company again so we paid for another reputable company to return us.  As far as we are concerned this is the only way that the complaint will be resolved. They have only apologised once on the [redacted] March when they replied.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] & [redacted]

As the passenger did take BOTH rides on the roundtrip, we can not offer a full refund.We have already refunded the return portion of the trip. Regards,

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the luggage was in the businesses posession. The business should have used reasonable methods to safeguard it and not release it to another without authentication. A simple claim slip issued at the time when the business takes the luggage in its possession would have been sufficient to prevent the complicit misappropriation of a customer's property.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

you have all information already available for  shipping my suitcase to my homeaddress    regards [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon,Unfortunately, the bag has not been turned into our offices as of yet. If it is returned, customer will be notified immediately. Until then, there is nothing we can do. Per the terms of use, we are not responsible for lost items. Regards,

This has already been refunded.

Good afternoon,
The refund has been processed on our end. 
[redacted].Enquiry No : [redacted]Transaction No : [redacted]Refund Amount : $17.00Refrence No : [redacted]

Per the company's terms of use, the company does accept any liability for luggage picked up by another customer. As it has happened in the past, if the missing piece of luggage is returned to the company, we will promptly return it the passenger.

Good morning, We do apologize for the inconvenience. Can you please provide us with a scan of the receipt &/or ticket you have in your possession. We will also need the last 4 digit of the card used for the refund. Kind regards,

Without a receipt a refund can not be processed. With all transactions the tickets are accompanied by a receipt. We can use one or the other to verify purchase &/or offer refunds. We will need one to proceed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No indication of a refund from NYC Airporter has appeared on the credit card which incurred the expense. Please provide details on the method by which a refund was processed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon, We do apologize for the inconvenience. Unfortunately we can not reimburse taxi fees. We will refund the NYC Airporter tickets.Can you provide a complete mailing address, as the refund will be in the form of a check, mailed to you. Regards,

Good afternoon, Yes, we have the mailing address. We are awaiting a [redacted] acount # or a credit card # to ship the bag. Regards,

Good morning,
Per the company's terms of use, the company does accept any liability for luggage picked up by another customer. As it has happened in the past, if the missing piece of luggage is returned to the company, we will promptly return it the...

passenger. 
Respectfully,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I feel so bad because . it is verY easy for companies . to says  it is no our responsabilty, but   you must teach the conductors of your company be care full and ckeck the number of any luggage, in this way nobody will lose ther personal items.....and nobody will suffer for all the problem that it can give to many people.........Give a solutions ..is more than reject all the responsibility
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good morning,Per the company's terms of use, the company does accept any liability for luggage picked up by another customer. As it has happened in the past, if the missing piece of luggage is returned to the company, we will promptly return it the passenger. Respectfully,