Oliver's Outlet LLC

We sincerely apologize for the delay in this order The part took longer than anticipated to reach our warehouse A refund was issued for the 2nd day air on 8/ The part is due to arrive to the customer tomorrow (8/23) Sincerely, Ana

For the life of me, I cannot figure why this complaint was filed The order was placed on 9/(which is a Friday), there are processing times involved in all orders Since Saturday and Sunday or not considered business days, the order finished processing for shipment and shipped on Monday (9/26) It shipped from Portland OR and the customer in in NY The customer placed messages in our system The first was left on 9/inquiring about the status of his order Our customer service rep responded on 9/with the tracking information for the purchased merchandise...UPS tracking ending in #*** The customer emailed again on 9/inquiring again and our rep responded that same day with the same tracking information I would copy and past the original emails, but they pertain personal information that is not for public knowledge The merchandise was delivered and signed for on 10/via UPS Regards, Ana

Request to cancel order has been sent Refund has been issued to original payment method for this order Below are the refund transaction details [redacted] $262.42RefundApprovedCust req to cx order9/18/9:PM1This transaction has been approved

Please provide an order number/first and or last name so that we may respond to this and help you as soon as possible Thank you

Our sincere apologies about the lack of communication with this customer Customer placed his order on 11/and it was not shipped until 12/ A valid tracking number has been provided to the customer through his personal email account We've refunded shipping charges as a courtesy to the customer for the delayBest Regards, Ana

As stated in the correspondence with one of our customer service representatives This order showed in stock when it was placed Since then we were notified directly from the manufacturer that the part is on a factory backorder They had originally stated the part would ship on 12/5, obviously that has now come and gone We've submitted a request for a status update and as of yesterday (when our representative last spoke to the customer) we are waiting to hear If the customer would like to cancel the order (even pending the request for status) he/she may let us know and we will promptly cancel and refund However, if the customer has filed a dispute with their cc company the dispute will go through the dissolution process with their cc company and the credit will take longer Please let us know what course of action you would like us to take Regards, Ana

Complaint: [redacted] I am rejecting this response because: if I accept their response the complaint will close and will not have received my refund So far, the business only responds when I complain to the Revdex.com When I placed the original order, they did not acknowledge or confirm the order until I complained to the Revdex.com When I returned the part the business claimed that I had not provided the required information (order confirmation, part # and serial #) although it was packed in the box When I advised that it was packed in the box, they didn't respond However, when I complained through the Revdex.com they respondedagain I would like to hold the complaint open until my refund is received Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:there isn't a resolution offered There is not an order number because the merchant didnt send any confirmation Last name is [redacted] as stated in the complaint.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The part was delivered on the same day as our complaint, shortly after initiating the complaint We have determined that we ordered the wrong part, and have requested a return authorization from the merchant.Sincerely, [redacted]

Our apologies on this order The first attempt to refund the customer's funds errored out and we were unaware of this until this message The messages received on our system were over the weekend and our customer reps work Monday-Friday.A refund was approved yesterday for the full amount It can take 3-business days to show on the customer's endRegards, Ana

Our apologies on the delay of this order At the time the order was placed we were unaware that this part was on a backorder with the factory As requested we are asking to cancel the order, as soon as that process is completed the refund will be given Sincerely, Ana

In regards to this complaint...this customer placed an order on 11/ Our website clearly states, "usually leaves warehouse in 1-business days This customer's order was received on 11/ We process orders once a day in the AM The first part shipped on 12/and the 2nd part shipped on 12/3, both within the 1-business days, both 2nd day air We've not received any correspondence on our messaging system from this customer, under their name, order number or part number that they ordered We were well within our timeframe for shipping based on our "usual business day processing." I cannot provide tracking information here since it would give out personal information as to who and where the parts were shipped to Sincerely, Ana Olliver's Outlet

I am not seeing any emails or messages to our customer service representatives on the website or messaging center Please provide the dates of any correspondence left for our reps I am looking into the order status and or refund and will let you knowThank you, Ana

Our sincere apologies in regards to this order It was submitted to us in the middle of our business day We process orders early in the morning This customer's order was submitted to our distributor on the next business day In this particular line of business when we process orders for thousands of parts for customer's around the US at a immense discount rate to them, we do in fact find out (per the manufacturer) that after the order is submitted to us the parts can be out of stock for a short amount of time or a time allotment that is more than we expected at the time the customer's order is submitted to us The order was cancelled per the customer's request and refund was submitted immediately upon cancellation However due to common practices with refunds, it can take a few business days to show on their end Ana Oliver's Outlet

Complaint: [redacted] I am rejecting this response because: I have been charged for a part I have not received The business has not supplied a purchase order number or any confirmation of order Business continues to stall and has no customer support number, business phone recording suggests all customer support is to go through the "Contact Us" tab on their reported failed web site There is an interim credit card dispute on file and after days this will lapse to a binding dispute and the charges will be reversed for reason of failure to supply part

Complaint: [redacted] I am rejecting this response because: The business had been misrepresenting itself from the get go: First the item is in stock to get the order, then oops! we don't have it and the factory is going to ship weeks after the order date, still, after more than weeks, the business has no clue if and when the item will shipConveniently, the business had been choosing to blame their supplierIt's an old tacticsI want my money refunded, so that I can get my merchandise from a credible and honest supplier Sincerely, [redacted] ***

A refund was issued to the customer's original form of payment on 8/16/ Even though there was fraud reported on their cc, the refund was accepted by their cc company and fund were withdrawn for the refund from our business account Below are the transaction details for the refund The number on the far left of the cart is the transaction ID If the customer has had any problems receiving the funds from their cc company they may reference that numberRegards, Ana [redacted] $69.04RefundApprovedNLA1This transaction has been approved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me contingent upon the refund actually being issuedTheir business practices are sub-par at bestTheir lack of communication until the Revdex.com's involvement was ridiculousI appreciate all of your help with this situation Sincerely, [redacted]

This was an order that we were unforatunately not able to fulfill It was for a part that was put on a national backorder per the manufacturer We advised the customer of that times and asked him if he needed to make changes to the order to please let us know We did not get a response to cancel or change the order status so we left it as is On 9/7/we issued a full refund for the order It appears that the customer filed a complaint through his credit card company so the refund was dealt with through a different department Sincerely, Ana B [redacted] Oliver's Outlet

We are researching this order history At this time we believe that there was an error on our website and the order did not process correctly We will get this situation handled ASAP Thank you for your patience