Oliver's Outlet LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received the correct item ordered I would like to recommend that the business advertise a valid phone number that would allow a customer to speak with a representative in an event such as this Additionally, their website indicates that the business would respond to email inquiries within 4-hours I recommend this be either removed or honored I received no feedback from the company and was unable to contact them via phone Thank you.Sincerely, [redacted]

A special order advisement was sent via email on 11/ Our special orders typically ship within 10-days This order was shipped on 11/to the customer and UPS tracking information was provided to them Thank you, Ana Oliver's Outlet

In response to this complaint Our apologies on the delay of the credit It was unintentional and we appreciate the heads up The shipping department updates our system when parts are returned, but does not issue credits When the credit was attempted on 2/the customer service agent was unaware that she was over the time limit to perform the credit transaction I've alerted sales manager of the situation and a credit will be issued via Paypal by EOB today (2/17/16) in the amount of $ Again our sincere apologies

A full refund was issued to this customer on 8/Please see the transaction details belowFilter By:ALLVisaMasterCardDiscovereCheck1-of resultsTrans IDInvoice NumberTrans StatusSubmit DateCustomerCardPayment MethodPayment AmountSettlement DateSettlement Amount [redacted] Refund10-Aug-12:54:07MUSD (72.36)10-Aug-23:16:03USD (72.36)

A no charge replacement was shipped to the customer It is due for delivery tomorrow (8/17) I will email the tracking information to the customerOur apologies on the delayThank you, Ana

Our sincere apologies on this order and the lack of response by our customer service agents Looking through the records and messages, I see that an agent answered the customer's question earlier today Our company is shipping the correct part at no charge to the customer...it should have shipped today and the customer will receive tracking as soon as it's available to us Sincerely, Ana Oliver's Outlet

Customer placed order on 12/(which is a day before going into a holiday weekend where UPS does not pickup) Customer first emailed us on 1/to request tracking Our customer service rep responded with UPS tracking Customer emailed us again that same day, again we replied with the tracking information He emailed us the same day the Revdex.com complaint was submitted, again we responded with his tracking information Package was delivered on 1/6/(the 6th business day after order was placed) No expedited shipping was paid for or requested, we ship from Portland, OR customer is in Ohio

Our sincere apologies on this order...after looking into the amount that the customer did not receive a refund on, I found that the refund transaction errored out on our end The customer's latest emails (from last year) were being delivered into our spam folder and we were not aware that the refund was not issued According to my records the customer returned the following: Cust returned parts:- Spacr-Panl- Clip- Retainer- Panl A B- Panl-Accs- ExtensionFor a total of $79.41-restock fee as a credit We will issue a check today for the $and mail it to the address we have on record for this customer Again, our sincere apologies Ana Oliver's Outlet

Complaint: [redacted] I am rejecting this response because:i have contacted pay pal three times since receiving confirmation of a refund and they have no record of the funds being returnedI am requesting Oliver's Outlet send me a refund check Sincerely, [redacted] ***

Revdex.com: On 5/3/I received a package from a third-party with the missing drawer latch from my original orderI am grateful for your assistance in resolving this issue.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Our sincere apologies on this order At the time the part was placed on order with us, we informed that the part was available to ship Unfortuantely this was not the case and we were not notified by the manufacturer that this part was on a antio**l backorder Once the customer emailed us asking about the order, we contacted the manufacturer and they told us at that time that there is a antio**l backorder for this part with no ETA At that time we advised the customer of the status, cancelled the order (as requested) and refunded their money (on 10/14) Again our apologies Sincerely, A [redacted] Oliver's Outlet

In regards to this order and the customer's complaints Everything he says is valid (except for the taking forever to get back to him our correspondence shows that we were in continual contact with him throughout this process) When his order was placed with our company this part showed that it was in stock Unfortunately once the order processed through our system, we were notified that there was a backorder date of the part (per the manufacturer) of 12/11/ In the business that we are in, we deal with 100's of 1000's of parts Some of those parts are readily available, some are far and few between With the manufacturers that we deal with on a daily basis, we are sometimes at their mercy They will give us promise dates of shipments and there are times when those promise times change without any notice to us They will either change by a day or two, but sometimes (as in this case) they will change the date to a "no ETA at this time," and we are forced to advise the customer of that With that being said, we did advise the customer of that once we were notified and after they contacted us earlier this month They asked us to keep the order in place If we had a way of getting the product any sooner, believe me you we would But in this particular case we have to wait for the manufacturer to redistribute the part in order to get it to the customer In every effort to help satisfy this complaint, I've requested that the shipping be credited back as a courtesy The cost of the part is still in tact at this point in time If the customer changes his mind and would like us to cancel the order and refund the whole amount, we are happy to do that as well It is with deep regret that we could not get this in a timely manner Sincerely, Ana Oliver's Outlet

This order was shipped direct from the manufacturer and is scheduled for delivery today The tracking information was sent to the customer via email
The customer sent messages, those were responded to with the tracking information
Thank you

The part was shipped on the and is due for delivery today 5/ This tracking information and our policy on shipping was sent to the customer via our online messaging system on 5/
Our website states that merchandise "usually leaves our warehouse within 1-business days." We are
well within that timeframe and with the holiday weekend this order was still shipped 2nd day air, however UPS does not deliver on Memorial day, so today is considered 2nd day air for them
We are sorry that the customer is disappointed and a credit has been issued to as a courtesy to them
Sincerely,
Ana

## Your ticket is now solved! ## Customer Service Agent Tue, 06/07/2:pm A refund was issuedDetails are below:*** $Refund Approved *** 5/31/10:AM

In response to this particular order Parts were ordered on 9/ They were shipped separately because of the availability of the parts There were no problems or issues with the shipments One was shipped on 9/14/and the other shipped on 9/17/ Both have been
delivered Both were shipped within business days of the order being placed We apologize if Ms*** was dissatisfied with the processing and shipment times The messages that we received from her were answered promptly However as a courtesy to Ms*** we have refunded 1/of her shipping charge and hope that if she chooses to order from us again, she will reach out to our customer service department with any questions prior to placing an order

Cancellation was successful and order was refunded to customer via the original payment method Transaction details are posted below

Our apologies on this order The first attempt to refund the customer's funds errored out and we were unaware of this until this message The messages received on our system were over the weekend and our customer reps work Monday-Friday.A refund was approved yesterday for the full
amount It can take 3-business days to show on the customer's end. Regards, Ana