Oliver's Outlet LLC

Our apologies on the shipment of this order We had some unexpected delays on receiving the product into our warehouse for shipment We did ship 2nd day air to the customer and that tracking information was provided to her last week As a courtesy for the delay and such a full
refund for the cost of shipping was processed on 9/ That information was also given to the customer
Sincerely,
Ana

Our apologies on the delay of this order At the time the order was placed we were unaware that this part was on a backorder with the factory As requested we are asking to cancel the order, as soon as that process is completed the refund will be given
Sincerely,
Ana

Complaint: ***I am rejecting this response because:
This Revdex.com process make little sense to meThe only choices offered are to accept or reject the company replySince I was unsatisfied with the company enough to file a complaint then I was obviously unsatisfied, and so much so that I do not accept their responseThe Revdex.com then, just places the two parties in a continual back and forth, endless process, which is wasting timeDo whatever you need to do to close this fileI will not accept a response, and I do not wish to continue to replyI do not yet know if my choosing to never accept the company response eventually causes my complaint to be removed from the Revdex.com system, and would state that if this is the case, it is unfair to the complainantPlease advise me of the outcome
Sincerely,*** ***

Complaint: ***I am rejecting this response because: The business had been misrepresenting itself from the get go: First the item is in stock to get the order, then oops! we don't have it and the factory is going to ship weeks after the order date, still, after more than weeks, the business has no clue if and when the item will shipConveniently, the business had been choosing to blame their supplierIt's an old tacticsI want my money refunded, so that I can get my merchandise from a credible and honest supplier
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received the product last night and verified that is was in good shape.Sincerely, *** ***

Our sincere apologies about the lack of communication with this customer. Customer placed his order on 11/and it was not shipped until 12/11. A valid tracking number has been provided to the customer through his personal email account. We've refunded shipping charges as a
courtesy to the customer for the delay. Best Regards, Ana

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received the correct item ordered
I would like to recommend that the business advertise a valid phone number that would allow a customer to speak with a representative in an event such as this. Additionally, their website indicates that the business would respond to email inquiries within 4-hours. I recommend this be either removed or honored. I received no feedback from the company and was unable to contact them via phone.
Thank you.Sincerely, *** ***

A no charge replacement was shipped to the customer It is due for delivery tomorrow (8/17) I will email the tracking information to the customer. Our apologies on the delay. Thank you, Ana

I have received the check A full refund was provided

In regards to order *** placed by this customer The order was placed on 9/and on 9/we were informed that the order had been shipped to the customer On 10/he messaged us to inquire about where his part(s) We responded as soon as we were able letting him know that
the part was supposed to have shipped but since we did not see any tracking information at that time we had another part shipped at no charge to him The part was shown as delivered and signed for by the customer on 10/
We apologize for any lack of communication and the delay in getting the product to the customer We were unaware that the part did not ship as scheduled per the manufacturer
As a courtesy to the customer we are in the process of crediting 1/of the shipping cost

We are researching this order history At this time we believe that there was an error on our website and the order did not process correctly We will get this situation handled ASAP.
Thank you for your patience

The original form a payment was purged in our system only allowing us to try and send the money via Paypal Since this option did not work for the cimstomer a check was dispersed on her behalf If for some reason she did not receive the check please let us know Thank you

A full refund was issued to this customer on 8/10. Please see the transaction details below. Filter By:ALLVisaMasterCardDiscovereCheck1-of resultsTrans IDInvoice NumberTrans StatusSubmit DateCustomerCardPayment MethodPayment AmountSettlement DateSettlement
Amount***Refund10-Aug-12:54:07MUSD (72.36)10-Aug-23:16:03USD (72.36)

Our sincere apologies on the time frame of this order With the holiday weekend and some unforeseen setbacks with the manufacturer, the customer's order was behind what we quoted him
We've corresponded with this customer on our messaging system with the current order status We've also
credited his account for the shipping charge as a courtesy to him
As a reminder we are not open and do not respond to messages over the weekends
Thank you,
Ana

Please provide an order number/first and or last name so that we may respond to this and help you as soon as possible
Thank you

In regards to this order, we were notified after the customer's order was placed that the part was no longer available for us to order Customer placed his order the Wednesday before the Thanksgiving holiday Because of the holiday weekend, we notified him the first business day after
the weekend to inform of the NLA status We then attempted to process the refund to the customer
Unfortunately for us and for him, the refund process errored out We were unaware of that until he contacted us again earlier this month
As soon as we were notified of this we manually processed the refund to his account Below are the transaction details
***
$
Refund
Approved
NLA
1/5/7:AM
The funds were automatically withdrawn from our business account and placed to the customer's credit card
I can assure you that our sites are encrypted with privacy software and no funds were withdrawn on our end for any activity other than the original order placed
If the customer has not received the funds from us once the hold is released from his CC company we would be happy to issue a company check
Sincerely,
Ana
Oliver's Outlet

A refund was issued to the customer's original form of payment on 8/16/ Even though there was fraud reported on their cc, the refund was accepted by their cc company and fund were withdrawn for the refund from our business account Below are the transaction details for the refund
The number on the far left of the cart is the transaction ID If the customer has had any problems receiving the funds from their cc company they may reference that number. Regards, Ana***$69.04RefundApprovedNLA1This transaction has been approved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs it turns out, the backsplash arrive today. I am surprised Oliver's Outlet was not aware that the part was shipped.Sincerely, *** ***

In response to this complaint Our apologies on the delay of the credit It was unintentional and we appreciate the heads up The shipping department updates our system when parts are returned, but does not issue credits When the credit was attempted on 2/the customer
service agent was unaware that she was over the time limit to perform the credit transaction I've alerted sales manager of the situation and a credit will be issued via Paypal by EOB today (2/17/16) in the amount of $
Again our sincere apologies