Oliver's Outlet LLC

A special order advisement was sent via email on 11/ Our special orders typically ship within 10-days This order was shipped on 11/to the customer and UPS tracking information was provided to them
Thank you,
Ana
Oliver's Outlet

Our sincere apologies on this order...after looking into the amount that the customer did not receive a refund on, I found that the refund transaction errored out on our end The customer's latest emails (from last year) were being delivered into our spam folder and we were not aware that the
refund was not issued
According to my records the customer returned the following:
Cust returned parts:- Spacr-Panl- Clip- Retainer- Panl A B- Panl-Accs- ExtensionFor a total of $79.41-restock fee as a credit
We will issue a check today for the $and mail it to the address we have on record for this customer
Again, our sincere apologies
Ana
Oliver's Outlet

Subject: Re: Revdex.com COMPLAINT # *** *** ***I had my customer service manager look into this for me.This is what he sent to me.Ordered on 8/ Shipped on 8/ Tracking info was automatically emailed to customer on 8/18Sat 8/customer requested tracking info Monday
8/we provided tracking info Determined customer provided incorrect address and post office was returning part to us.On 8/we issued a full refund.***$Refund Approved nla 8/29/3:PM This transaction has been approved.Unsure of why a complaint was filed, when we did everything in our power and had constant communication with him

As requested the order has been cancelled and $ refunded to the customer's account
In regards to not answering the customer...the customer messaged our representatives for the first time yesterday and they were responded to in the order the message was received as of earlier
today
Sincerely,
Ana

Customer messaged us yesterday in regards to this matter The message was returned and the credit was issued Below are the details of our customer service representatives response
It looks like it errored out originally but was able to manually process the refundBelow are
the transaction detailsI apologize for the inconvenience this may
have caused
. *** $Refund Approved nla 7/11/8:AM

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

This part was delivered to the customer on 10/ The tracking information was emailed to the customer on 10/(as soon as we were able to obtain that information from the manufacturer)
We have no indication that there was a problem in the customer receiving their part Hopefully they
have it and their appliance is in working condition
Our apologies in the longevity of the shipment There are times when we are not aware parts are factory direct ship until well after the order is placed
Sincerely,
Ana

In regards to this complaint...this customer placed an order on 11/ Our website clearly states, "usually leaves warehouse in 1-business days
This customer's order was received on 11/ We process orders once a day in the AM The first part shipped on 12/and the
2nd part shipped on 12/3, both within the 1-business days, both 2nd day air
We've not received any correspondence on our messaging system from this customer, under their name, order number or part number that they ordered We were well within our timeframe for shipping based on our "usual business day processing."
I cannot provide tracking information here since it would give out personal information as to who and where the parts were shipped to
Sincerely,
Ana
Olliver's Outlet

Complaint: ***I am rejecting this response because:
I
have been charged for a part I have not received
The business has not supplied a purchase order number or any confirmation of order
Business continues to stall and has no customer support number, business phone recording suggests all customer support is to go through the "Contact Us" tab on their reported failed web site
There is an interim credit card dispute on file and after days this will lapse to a binding dispute and the charges will be reversed for reason of failure to supply part

In regards to this order Our website states most items leave the warehouse within 1-business days Special orders, customers will be notified asap as to those parts that are a special order
All of the orders in our system have shipping options UPS ground, 2nd day air, next
day air and day select (regardless of special order status or not) Anything that is in fact in stock will ship accordingly Special order parts are shipped in whatever method chosen, once the part becomes available to us If customer's chose to change that option based on the special order or backorder status we are happy to refund this
The customer placed this order on 1/and was notified on 1/of the special order status
Below is the message that was sent to the customer when they inquired about their order
"I believe the email you received stated, "Special Order-Usually ships in 10-days." The "special order portion is key to this This means it is not a stock item it is a special order item Special orders usually take 10-days to ship out (leave our warehouse) This is scheduled to ship 2nd day air once received at our location Would you like us to make changes to this order? Please advise."
After this message, the customer then requested to cancel their order The order was cancelled and the full refund was submitted that same day
Refund of $was issued with transaction ID *** date (1/7/16) The refunds can take up to 3-business days to process, but the funds were automatically withdrawn from our business account as soon as the refund was issued So all in all the customer should have received their refund well before their Revdex.com complaint was filed
Sincerely,
Ana
Oliver's Outlet

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt was delivered yesterdayThank youBut I did not receive any email/response to my emails to you And checked the website everyday to see if there was any update other than the status being "processed", and I really don't appreciate your customer service attitude towards this complaintThis complaint is justified because of your company's failure to response to emails and update website order status, so to me as the customer It was a week and it still clearly stated the stunts of the order "processed" not shipped or anything else and the tracking # was left blank showing me it hasn't been shippedThen when I tried to find a customer service number, there is only email through the websiteWhich I never got a response from, which is also no way for you to say that you responded but I know for sure you didn'tEvery other email I've receive but yours just happened to not find its way to my inbox or junk mail just invade, so that's very offensive to me that your clearly lyingThen the attitude in the response is no way good customer service you don't know why I started a complaint....there's no number for me to call and no responses to my emails and order after a week is still "processed"I just wanted answers and my emails to be replied toBut now I'm very happy that I filed a complaint so that other consumers can see the way you speak to your customers and lie about responding to emailsYour company sells parts for appliances, meaning we are waiting for the money to get repaired thus waiting on the parts you supply, we need it as soon as possibleFor now on I'll find my business elsewhere. Sincerely, *** ***

Complaint: ***I am rejecting this response because: The comments are not the truthThis part was not a multi stock part, but a single stock part, which if not in inventory, should not have been listed for sale. My credit card was charged $for the ordered item on 8/04/After several attempts I was finally able to get my charge refunded, but that took days of emails and callsIf Oliver's Outlet so quickly found the error the day I ordered it, then they should have refunded to charge that same day as well
I never take time to write a complaint such as thisI do not have the timeFor $it cost me more than that in the lost timeI wrote this complaint out of principalSincerely,*** ***

This customer emailed us for the first time on 2/6/requesting the status of his order We had send him previous correspondence after his order placed that this was a special order and that the ETA for shipment would be between 3-weeks Order was placed on 12/30/(the day before a
Holiday weekend) So the order processed after that weekend and notice for special order fulfillment was sent at that time ETA is just that...an estimated time of arrival It is not a date that is set in stone We hope that the ETA is close to accurate, with our inclimate weather and UPS issues because of that weather January has been a month of later than usual arrivals for our merchandise
Customer sent us messages on 2/6/and each time we responded with his tracking information We had also emailed him tracking information on 2/2/ Product is due to arrive at his location on 2/10/
Regardless, part was shipped and customer will be receiving it before the end of the week

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you Revdex.com for resolving this situation
Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Below are all the email notices that were sent to this customer in regards to this order. We advised him of the special order status and longer wait time in regards to this part as soon as we knew that. 10/25/3:PMSHIPPING - Via ImportOrder status change to Shipped email sent to
Customer10/25/3:PMSHIPPING - Via ImportOrder status changed to Shipped9/28/10:PMShippingOrder information updated9/28/10:PMShippingOrder status change to Special Order - Ships In Aprx 10-Days email sent to Customer9/28/10:PMShippingOrder status changed to Special Order - Ships In Aprx 10-Days9/23/3:PMsystemOrder status changed to Processed9/22/12:PMsystemOrder status changed to Processing9/21/8:PMSystemOrder status changed to Payment ReceivedWhen we say 10-days, it means business days. This order was shipped the later part of October and was delivered to the customer on 11/1. Regards, Ana

Complaint: *** I am rejecting this response because:The card I used to place the order was canceled due to fruad and was not registered as a pay pal accountOn Sunday Sept25th, I registered a pay pal account using my replacement cardI am not familiar with the pay pal system, so please let me know if anything additional is required to get the funds returned
Sincerly,
*** ***

Complaint: ***I am rejecting this response because:
The company did not even know there was a problem until I contacted UPS and forwarded this information to the company We are now over weeks out and I still do not have the merchandise This complaint cannot be resolved until I have undamaged shelves in my hands

In the message I received from Revdex.com, I was asked to send in writing if the complaint has been resolved in the meantimeI'm not sure if this would be to place to do so, but I have received a refund back from the companyThe issue is resolved from my point of view.Thank you,

Order has been cancelled and refund has been processed Below you will find the transaction ID information for the refund. ***$207.23RefundApprovedCx order8/23/10:AM1This transaction has been approved. The refund can take 5-business days to show on the
customer's account. Best Regards, Ana