Oliver's Outlet LLC

We have requested cancellation of this order A refund was processed to the customer at approximately 1:05PST 12/14/ The refund can take 2-business days to complete
Thank you,
Ana

We advised customer as soon as we were notified of the special order status Refund and cancellation were both applied on the same day and customer was notified of this as well
We apologize we were not able to get the part in a more timely manner
Sincerely,
Ana
Oliver's
Outlet

Complaint: ***I am rejecting this response because:there isn't a resolution offered There is not an order number because the merchant didnt send any confirmation Last name is *** as stated in the complaint.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Company has finally responded and is now processing a refund

Our sincere apologies on this order At the time the part was placed on order with us, we informed that the part was available to ship
Unfortuantely this was not the case and we were not notified by the manufacturer that this part was on a antio**l backorder Once the customer
emailed us asking about the order, we contacted the manufacturer and they told us at that time that there is a antio**l backorder for this part with no ETA At that time we advised the customer of the status, cancelled the order (as requested) and refunded their money (on 10/14)
Again our apologies
Sincerely,
A**
Oliver's Outlet

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The part was delivered on the same day as our complaint, shortly after initiating the complaint We have determined that we ordered the wrong part, and have requested a return authorization from the merchant.Sincerely, *** ***

Complaint: ***I am rejecting this response because: if I accept their response the complaint will close and will not have received my refund So far, the business only responds when I complain to the Revdex.com When I placed the original order, they did not acknowledge or confirm the order until I complained to the Revdex.com When I returned the part the business claimed that I had not provided the required information (order confirmation, part # and serial #) although it was packed in the box When I advised that it was packed in the box, they didn't respond However, when I complained through the Revdex.com they respondedagain
I would like to hold the complaint open until my refund is received
Sincerely,*** ***

Our apologies on the slight delay of the shipping on this order The customer placed the order in the late hours of 10/22...our processing agents do not process orders until the next business day This order went directly to the manufacturer for shipment It was shipped on 10/
and is scheduled for deliver today (11/04) We gave the customer the tracking information on 11/3.
Sincerely,
A**
Oliver's Outlet

Our sincere apologies in regards to this order It was submitted to us in the middle of our business day We process orders early in the morning This customer's order was submitted to our distributor on the next business day In this particular line of business when we
process orders for thousands of parts for customer's around the US at a immense discount rate to them, we do in fact find out (per the manufacturer) that after the order is submitted to us the parts can be out of stock for a short amount of time or a time allotment that is more than we expected at the time the customer's order is submitted to us
The order was cancelled per the customer's request and refund was submitted immediately upon cancellation However due to common practices with refunds, it can take a few business days to show on their end
Ana
Oliver's Outlet

Our sincere apologies on this order and the lack of response by our customer service agents Looking through the records and messages, I see that an agent answered the customer's question earlier today Our company is shipping the correct part at no charge to the customer...it should
have shipped today and the customer will receive tracking as soon as it's available to us
Sincerely,
Ana
Oliver's Outlet

Customer's order was cancelled as requested and money refunded on 12/18/

Customer requested information about his order on a Sunday Our representative responded with tracking on the first business day thereafter
***
$
Refund
Approved
5/24/12:PM
We were notified by UPS that the package was damaged/missing it's contents
A no charge replacement was shipped at our expense and we refunded the customer's order in full on 5/ Unsure why a full complaint was filed before we were given the chance to rectify a situation Regardless, new merchandise is on it's way to the customer and that tracking number has been emailed to them

A full refund has been issued Our customer service representatives definitely responded to this customer's inquiry about the part in question See note below:
Hi ***,It appears as though item *** is no longer being made by the manufacturerItem *** is the only
manufacturer approved replacement at this
timeIf this will not work for you you I am sorry to hear that! Please provide the model # and serial # of the appliance this part was intended forI will then be able
to refund the orderIf the factory requires the unit back, they will send a UPS return label within daysIf they have not sent a return label by that time, the part
may be discardedI apologize for the inconvenience this has likely caused.Thank you,
This was sent to the customer the day before the Revdex.com complaint was made so we are unsure of why there is a complaint filed in the first place Regardless a refund for the price of the part as well as the original shipment method was processed on 8/30/at approximately 1:50PM The customer should see the credit reflected on their account within 3-business days
Regards,
Ana

Complaint: ***I am rejecting this response because: The company response regarding PayPal is falseThere is no option to request a refund to a credit card with PayPalThe options provided are to provide bank account info to PayPal to transfer the money or leave the money with Paypal to purchase something via A PayPal accountAlso, it is my opinion that Oliver's Outlet misrepresents it's ability to supply appliance partsI should have never been given a price, my credit card never should have been charged, and I should not have had to wait months, for a part they were unable to access.Sincerely,*** ***

We apologize for the parts arriving damaged to our customer In reference to this order, we've corresponded with him via our messaging center and have not heard back as of this response
Our options to the customer were to send a call tag for the damaged parts and refund the order in full
Or to ship out another round of parts to him and ensure that the packaging is better in hopes that they are not damaged again Of course this second option would be at no cost to the customer
We do not, nor are we contracted to sell ANY used merchandise/parts They are all new directly from specific manufacturers
Sincerely,
Ana

For the life of me, I cannot figure why this complaint was filed The order was placed on 9/(which is a Friday), there are processing times involved in all orders Since Saturday and Sunday or not considered business days, the order finished processing for shipment and shipped on
Monday (9/26) It shipped from Portland OR and the customer in in NY The customer placed messages in our system The first was left on 9/inquiring about the status of his order Our customer service rep responded on 9/with the tracking information for the purchased merchandise...UPS tracking ending in #*** The customer emailed again on 9/inquiring again and our rep responded that same day with the same tracking information
I would copy and past the original emails, but they pertain personal information that is not for public knowledge The merchandise was delivered and signed for on 10/via UPS
Regards,
Ana

This product was due to ship directly from the factory to the customer Once we were made aware that the product had not shipped we 2nd day aired the part to the customer The part is due for delivery today We've emailed the tracking information to the customer
Thank
you,
Ana

We apologize that we were not able to obtain the part for this customer in a timely manner All of our payments are processed through PayPal, incoming and outgoing; they are our cc processing company Since the order was originally placed in January, but the customer requested the refund
in April the original payment information has been purged In order to refund as soon as possible, we sent the $ through our processor Customer's are not required to open an account with PayPal, they simply need to provide PayPal with what CC to refund the $ to If the customer would prefer not to provide that information, we are happy to send a company check We did not receive any indication that this was a problem until we received the Revdex.com complaint No emails, or further correspondence was received The customer may request a company check through our messaging site or email our company at [email protected]
Thank you

The customer is more than welcome to continue to reject the responses given here As previously stated, and I've reviewed each response in depth We are not being dishonest and all the correspondence through this channel has been spot on Our company has stated that our accounting department is handling this process through *** and that this is in fact a process (one that is sometimes extensive and takes time) We are not in the business of holding money that does not belong to us As previously noted, if the customer would have given us the time (that he originally stated) to process the return of the mis-ordered merchandise he would have had his money back a long time ago Since this went to a disputed transaction it is being handled such as that There was no reference of our accounting department contacting the customer
What was said was that, "As stated above the
credit will need to be handled with our accounting department An email has been sent to them in reference to this order and requested that this order be a priority for
refund."
This is still being handled as such, but once again...the dispute process goes through several channels including us, *** and the cardholder's credit card company or
financial institution
We work closely with Revdex.com to resolve any complaints that are submitted...stating that there is no regard for them is the customer's opinion, not fact What has been said
is that the Revdex.com has no control over the situation, nor can they make a refund happen any quicker than the processes at hand
They are a completely separate entity
Regards,
Ana

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***