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Once Upon A Child

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Once Upon A Child Reviews (118)

The worst customer service I have hadI have now called and spoke to different people there including supervisor named Derrick who was worse than the employees who were not supervisorsSo unhelpful and rude, will never use this company for anything and feel sorry for anybody who does

Funny the Name PROFESSIONAL when there is nothing professional about them My wife and I got letters in the mail telling use we owed for doctor bills and had days to write a letter to them if we didn't agreeWell long story short I pay my bills and when I contacted the company they said I owed I did not owe them anythingAfter an amount of time on the phone the company found out the person that owed them had the same name as my wife but it was not herI still had to write a letter to unprofessional finance because with them you are guilty until you prove your innocentAfter a weeks of fighting with unprofessional financeI wrote there letter they requested to dispute that I owed them money within two days I received another letter from unprofessional finance that stated they looked into the debit and it was mineThey were really putting a lot of effort into getting me to pay someone else's billI'm guessing they weren't able to find the person so I was a good targetI got back on the phone had to talk with the manager of the company they said I owed and they finally called unprofessional finance and straighten therm outFound out form that company that they had no SS number so that wasn't given to unprofessional financeUnprofessional Finance just figured my name was the same and no one else in the world would have the same name as this guy so it has to be himI almost forgot the best part when the company finally straighten this out with they told the lady on the phone to let me know they were sorry

This company called meAs I answered my phone, a recording told me to hold and I was the next caller in lineI didn't call them
Then I was told this was personal and I couldn't get any information on why I had been called
With all the security breaches (***), if I get a call, they can tell me details so I can determine the importance of the situation
I called this number againI was given the same run aroundThey used information personal to me to validate meYet I was given NO information validating their callI am very upset by this rude business style (calls me and puts me on hold with the number of calls ahead of me) and then they never told me what this was concerningI am not going to validate personal information over the phone to some company I know nothing about

I contacted this agency and gave them my bank account information so they could automatically deduct payments from my account They failed to process the first payment I contacted them again and was told there was no bank account info on their file I again gave them my bank account information Again they failed to process any payment with that information Rather than contact me regarding their ineptitude they have chosen to report this matter to the credit bureau This issue was caused by the agency's incompetence and unprofessionalism

My brother went to the hospital for mental issues He felt he was going to harm himself and/or others Got a hospital bill They served him He calls them to tell them to let me handle it and they say they have to record it He says he doesn't want to be recorded they hang up I contacted them I want to pay the bill they won't let me stating I'm a 3rd party I spoke to supervisor Scott M*** and I spoke to Scott M***'s supervisor Darrick G*** I keep telling them I'm the trustee I pay his bills How do I pay this bill and they say I can't I'm a third party

I'm very sorry for the problem, I was on vacation at this time and my staff doesn't know how to access these detailsOur buy program is created by the national franchise and payouts are also determined by corporateAll stores use the same buy programI will reprint the detail and you are
welcome to come in and get itI'm very sorry you felt like we did not treat you fairlyI was not aware there was a problemFeel free to contact meSincerely *** ***Sent on: 8/11/3:52:PM

I was appalled at the lack of information that was presented to me when I asked for a paper copy of my payment so that I could file itI was told repeatedly that they were unable to send one unless I mailed them a typed letter requesting it Nate (Supervisor) was rude to me when I asked what his thoughts were on how to rectify the situationHis response? 'I wouldn't have gotten into this situation in the first place.' So when I asked if he thought that was rude to tell a customer who WAS PAYING IN FULL he replied; I am just telling you how it isSo, all in all, I have no idea how this company retains employees and how they get to settle any accounts when all the employees are misinformed on company policy and the 'supervisors and managers' are less than willing to work with youBeware, if you have to deal with this company do not, ever deal with Nate, he will belittle you and let his emotions control his word choicePlease keep in mind that I agreed to pay IN FULL the amount owed and my only request was to have a letter stating it was paid in full mailed to my homeThis is a shamefully unorganized company and I have no idea how they have an A+ rating

The worst customer service I have hadI have now called and spoke to different people there including supervisor named Derrick who was worse than the employees who were not supervisorsSo unhelpful and rude, will never use this company for anything and feel sorry for anybody who does

I was appalled at the lack of information that was presented to me when I asked for a paper copy of my payment so that I could file itI was told repeatedly that they were unable to send one unless I mailed them a typed letter requesting it Nate (Supervisor) was rude to me when I asked what his thoughts were on how to rectify the situationHis response? 'I wouldn't have gotten into this situation in the first place.' So when I asked if he thought that was rude to tell a customer who WAS PAYING IN FULL he replied; I am just telling you how it isSo, all in all, I have no idea how this company retains employees and how they get to settle any accounts when all the employees are misinformed on company policy and the 'supervisors and managers' are less than willing to work with youBeware, if you have to deal with this company do not, ever deal with Nate, he will belittle you and let his emotions control his word choicePlease keep in mind that I agreed to pay IN FULL the amount owed and my only request was to have a letter stating it was paid in full mailed to my homeThis is a shamefully unorganized company and I have no idea how they have an A+ rating

Just received a cold call from Professional Finance Company saying that they were trying to collect a debt Problem is, I have no debt I asked for the details and they refused until a gave them the of the pieces of financial security (never give these out to a cold call) ie: SSN and DOB Sounds a lot like an identity theft business

Initial Business Response /* (1000, 5, 2015/09/11) */
Hi JoAnne, thank you so much for reaching out with your recent experienceI am sorry that there was some miscommunicationWe are happy to do the full return for youI will notify our team and you can bring the gate in at your convenienceI
am sorry for the inconvenience this causedWe truly appreciate your business and want to assure that you leave our store a happy customerOnce you have received the refund, we would greatly appreciate you removing this claimIf you have any other questions please e-mail me directly at [email protected] again for your time and business
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company was able to give me my full refundMore importantly, I am glad to know they did not fire the employee and recognize that this was a training issue

I have contacted this company times to settle the account that they have with me; no response I just want to settle this account and have it closed and or removed from my credit file enough is enough

I've NEVER left a review OR complaint for the Revdex.com beforeBut this is something that CANT be ignoredI went through a VERY rough year in A trip to Urgent care with no money to keep up with the medical bills ended up with bills going to CollectionsWhen I got back on my feet I contacted PFCAs every website states"Get it in writing.." "Get an email of their promise" minutes on the phone and I got nowhere, but a promise"It's a medical bill, you didnt know it went to collectionsIt's our company POLICY to remove it from your credit report as soon as it's paid" I was skepticalVERY skepticalI put it off for monthsFinally, after being 100% debt free and still having a bad credit score I gave inI paid them in fullPlus the interest that THEY added onGuess what? ONE week laterit's GONE from my credit report and my score JUMPEDPOINTS to be exactTHANK YOU PFC for following through with your wordWhat a weight off my shoulders that I didnt have to fight to get this removed from my reportI can completely move on from a bad year, many years agoWith PEACE!!

Hello,
I want to dispute the charge that I had to pay to this company after their horrible harassment and liesI have told them and the hospital a lot of times that the charge was inaccurate and I have an insurance claim to prove itI need a full refund immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] First of all I was alsmost sure I got permission to use a second account since my first account was not working correctly Second of all I did not do the daily clicks in both accounts I did the triva and guess the number game in both accounts I also played different games in the two accounts Oce account was Soduku and other account was Solitare thrid of all I lost my last Amazon Gift Card without any warning 4th of all I am legally *** from birth and QuickRewards threaten to take me to court in New York when I have no money since I do not work We should work together to find a proper solution to this problemPlease reply to this email and thanks for your help
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Professional Finance Company Inc has received an extra payment for my account, it has been four (4) weeks from me calling them about the return of this check, the only thing they tell me is that the check has been mailed, every time I ask for a receipt or tracking number they just tell me that they send it regular mail and that they don't have any other information, they received payment in full and now that they have to pay back they are horrible at doing it, now if we are talking about $ dollars I will not be bothering with this but we are talking more than $dollars and in my situation is money that I really need back

Dear Revdex.com Serving Metropolitan New York, QuickRewards Network, Incdid at no time give the complainant permission to operate two separate accounts on our website.? We have no record of such an agreement, nor has the complainant been able to provide one.? Second of all, in his own words you can see that the complainant admitting to using multiple accounts in violation of our Terms of Service to defraud our website from free token-based rewards and free cash rewards (the trivia, Sudoku, and solitaire games).? Third of all, as we provided in our previous response, our Terms of Service CLEARLY state that, “QuickRewards Network has the right to close your account at any time without any warnings and without payments if we believe you are committing fraudulent activities and/or break one of the terms or any other reason we find appropriate.“? *** *** accepted these terms when signing up for our website not once, but twice.? And finally, someone’s disability status does not render them exempt from a website’s Terms of Service or from the legal repercussions of committing fraud or slander.? QuickRewards Network, Incwill not reopen either of *** ***’s accounts nor will we issue payment to someone who violated our Terms of Service for years.? However, QuickRewards Network, Incis willing to give *** *** the opportunity to avoid legal action for his fraudulent and slanderous activities if he immediately ceases and desists from posting defamatory statements and accusations against our organization and its employees on social media and/or any other website, deletes any existing messages, and halts all efforts to recruit our past and present members to malign our organization’s reputation

Dear Revdex.com Serving Metropolitan New York, QuickRewards Network, Incis an online rewards program which pays members in cash and in tokens, redeemable for prizes, for various activities on our website and sent out by emails.? These activities include playing games, watching videos, completing
surveys, and other activities as well.? Membership on our website is limited to one account per household as stipulated by our Terms of Service, which can be viewed at:? *** The complainant, *** ***, admitted in an email dated 3/*/that “I have cheated” by operating two different accounts on our website.? He identified both accounts and stated that, “I am not sure why I did this, maybe I forgot that I already have one account and signed up for another account.? Mayee [sic] one account was not working for some time so I signed up for one more.” *** *** realized that the original account was working again and subsequently used both accounts regularly to earn rewards on our website despite this being in violation of our Terms of Service As proof of this, here are the dates and amounts of the rewards he cashed out for on each of his two accounts, with the usernames of *** and GarbageMan1, respectively *** ***
***? *** *** ***? ** ***
*** ***
***? ** *** ***? ** ***
*** ** *** ***
***? *** ***
*** ***
***? *** *** *** * *** *** *** ***? *** *** *** * *** *** *** *** ** ***
*** ***
***? ** *** ***? *** ***
*** ** *** ***
***? *** *** ***? *** *** Please note:? this only reflects the past months of *** ***’s cashout activity on both accounts.? These accounts were created back in and 2010, so he has been defrauding our company, and our video advertisers, for approximately years QuickRewards’ Terms of Service states that, “QuickRewards Network allows account per householdWe will only allow more than one per household is if you have a legitimate reason why you need and email? ***to request authorizationAuthorization will be given on a case by case basisSigning up with more than account per household without our authorization will lead to closure of all accounts without payment“ It goes on to further state that, “QuickRewards Network has the right to close your account at any time without any warnings and without payments if we believe you are committing fraudulent activities and/or break one of the terms or any other reason we find appropriate.“ While *** *** may have created his second account “accidentally” or out of convenience when he had difficulty logging in with his regular account one day, he knowingly and quite actively used both accounts for years to earn double the rewards, defrauding both our company and our video ad providers.? He was well aware of the fact that this activity was against the rules as evidenced by his own terminology in calling himself “a cheat” in his March 6th email QuickRewards Network, Incclosed both accounts as was within our rights as per our Terms and Conditions.? We quoted the relevant portions of our TOS in a 3/**/response to *** ***’s email of the same date, where upon finding that he did not receive his last $cashout and his accounts were closed, he threatened that “I might have to report to Better Bussines [sic] Bureau to see if I can get your ratings down.“? When we responded that we would prefer to end our relationship amicably, and we had no intention of enforcing it but our Terms also included means for legal recourse due to fraud, *** *** sent another email shortly thereafter stating that he had posted “on all my *** pages” urging people to complain about QuickRewards to the Revdex.com, stating his intent to harm our business image:? “…we will see what will happen to your rating.? Hopefully it will go down from an A to B…Good Luck, handiling [sic] all the compalints [sic] you get.” Within several hours, we began to receive complaints from our members that *** *** was approaching them in private messaging on *** to encourage them to join him in reporting us to the Revdex.com to “make their site go downhill!!! [sic]”, and in at least one case, adding one of our website’s members without her permission to a private page he created on *** formed for the sole purpose of harassing our company.? We instructed these members on how to report *** *** to *** as we had no control over his activities on other websites As you can see from the above, we have a wealth of documentation about the complainant’s knowing violations of our company’s Terms of Service, and our Terms clearly state that we were within our rights to close his account without notice or payment.? *** *** benefited from seven years of defrauding our website and is acting out a vendetta to besmirch the excellent reputation and A+ rating with the Revdex.com that our small, family-owned company has worked hard for since 2002.? *** *** said that his desired resolution was to have one of his accounts reinstated, which surely he must know that based on years of defrauding our company and our video ad providers is not going to happen.? Alternatively, he would like to “have [QuickRewards’] rating drop by one letter,” or as stated in his complaint, that he “homed [sic] QuickRewards.net will go downhill for this.”? Our company stands firmly behind our decision to close his accounts without notice or payment.? Not only will neither account be reinstated, but we are investigating legal recourse against *** *** for compensatory and punitive damages.? If any additional documentation is required, whether it is account balances, IP addresses, mailing addresses, emails between our management and the complainant, screenshots of his *** posts and private messages to members of our website, we have all of this information and would be happy to provide it, to either the Revdex.com or to relevant law enforcement agencies

Initial Business Response /* (1000, 5, 2015/09/11) */
Hi JoAnne, thank you so much for reaching out with your recent experienceI am sorry that there was some miscommunicationWe are happy to do the full return for youI will notify our team and you can bring the gate in at your convenienceI
am sorry for the inconvenience this causedWe truly appreciate your business and want to assure that you leave our store a happy customerOnce you have received the refund, we would greatly appreciate you removing this claimIf you have any other questions please e-mail me directly at [email protected] again for your time and business
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company was able to give me my full refund More importantly, I am glad to know they did not fire the employee and recognize that this was a training issue

Ms. [redacted], brought items she wished to sell in to my store.  She was told during the check in process that she would need to be back to the store before we closed that same day to receive payment for any items we were interested in and to pick up any items we were not interested in. ...

Ms. [redacted] signed a form stating she would be back before the close of the business day or her items would be donated.  Ms. [redacted] was called when her items were done being processed and was told again that she needed to return before the store closed that day.  Ms. [redacted] chose not to return to the store that day so all of her items were donated to charity.Sincerely, [redacted]
Once Upon a ChildOwner

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Description: GENERAL MERCHANDISE-RETAIL

Address: 13945 N Highway 183, Austin, Texas, United States, 78717-5908

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