One Live Media

Hello Miss [redacted],
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My name is [redacted] with One Live Media. I am sorry for the delay that has occurred with your order and any inconvenience that has occurred. We have recently upgraded to a new warehouse for an overall better customer service experience. The transition has cause some delay in order without a pre-sale item. 
I have looked into your order and it does seem that your order has not shipped because of a pre-sale item. The Jeff Gordon 2015 Final Ride Axalta Hat is a pre-sale item that is scheduled to ship out in mid-January. The warehouse is still awaiting for the products to be delivered in order to start fulfilling orders. Once your order does ship, you will receive a shipping confirmation with tracking information for your order.
I am deeply sorry again for both the delay and any confusion. If you wish to cancel your order, I completely understand and will refund your order immediately following the cancellation confirmation. If you wish to wait for your order, you shall be receiving a shipping confirmation fairly soon.
Thank you for supporting the Jeff Gordon store.
If there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.com or [redacted]

Hello [redacted], As we discussed in a previous email thread, the refund was processed on 10/5/2016. In some cases, depending on the bank or credit card company, funds can take up to 10 business days to fully process. You mentioned you received the refund on 10/11/2016. Once again, I apologize for any...

inconvenience or frustration you have experienced. If there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you,-[redacted]

Hello [redacted],My name is [redacted] with One Live Media's Advanced Customer Support Team. I am deeply sorry for the delay that has occurred with your order and with our response. I have looked through our system to find all communication with you. It does seem that another Agent has informed you...

that your order has shipped.The following information is the tracking information pertaining to your order:Tracking #: [redacted]Carrier: DHL eCommerURL: [redacted]If there is anything more I can do to help with questions or concerns please feel free to contact me through the Revdex.com or e-mail.Thank you for your patience and support,[redacted]

Hello Miss [redacted],
font-family: arial, sans-serif;">My name is [redacted] with One Live Media. I am the contact for all Revdex.com communication. I am deeply sorry to hear that you have experienced any issues with your purchase and with your refund. I investigated your purchase order along with all communication that was received.
Upon reviewing your order information in our financial system, it does show that a full refund was processed on 01/19/2016. Please note that all refunds can take up to 10 Business days, which depends on your bank, especially with purchases that incur foreign currency. The refund was sent back to the card you used in your purchase.
The financial system also shows that a receipt was sent to the following e-mail address: [email protected]. In the receipt that was sent to this e-mail address, the information containing details of the refund (including: last four digits of your card, card type, the amount refunded, and the order date). I have also provided a screenshot of the receipt for the transaction in this e-mail.
You can use this receipt to give to your bank. Please note a refund receipt can only be created once the funds have left our account. If there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.com.
Thank you for your patience and support,
[redacted]

Hello [redacted], We sincerely apologize for any concern or inconvenience this situation may have caused you. I also wanted to apologize for the lack of response to your emails. However,  we did not receive any emails from you regarding your order as we do not handle the customer support for this...

store. After speaking with the support team at Company X Merch, who handles the customer support, I found that your package has already been shipped to you. Please use the below tracking link for your order. Tracking Link: [redacted]For any further assistance regarding your order, please reach out to [redacted] Thank you for your support and allowing us to make this right for you,

This order has been cancelled and refunded. The customer should be receiving an email confirming the cancellation and refund. Responses can take up 48 hours (two business days) and our Customer Service Business hours are Mon-Fri 9am - 6pm. Unfortunately on Saturday when the original contact was...

sent regarding this order no one was available to respond. We apologize for the trouble you have gone through. You should typically receive the refund within 72 hours, however refunds can take up 10 days to process.

Hello Mr. [redacted]My name is [redacted] with One Live Media's Advanced Customer Support Team. I am deeply sorry for the delay that has occurred that has occurred with not only your exchange but with our errors of shipping out the incorrect merchandise. It would seem that either Dustin or Whitney has...

recreated an order for you. Your order has shipped from the warehouse with the following tracking information.Tracking #: [redacted]Carrier: FedExURL: [redacted]Please keep the shirt that was sent to you in error. If there is anything more we can do to help with questions or concerns, please fee free to contact us through the Revdex.com or e-mail.Thank you for your patience and support,[redacted]

Hello Mr. [redacted],
I am deeply sorry again for the delay in your order. We have been informed that the warehouse will start fulfilling orders this week, but we have been delayed due to a warehouse transition. We have asked that your order is expedited but still will not ship out until the warehouse has fully received your items.
I do understand your frustration for the delay that has occurred. We can fully cancel and refund your order if you wish to not wait any further. However, if you do wish to wait, your order will ship out once the warehouse is able to start shipping out all orders. Once your order does ship, you will receive a shipment confirmation with tracking information for your order.
If there is anything more I can do to help with questions about your order, please feel free to contact me through the Revdex.com. We are doing our best to make sure your order does go out.Thank you for your patience and support.
[email protected]

Hello Miss [redacted],
font-family: arial, sans-serif;">My name is [redacted] with One Live Media. I am sorry for any inconvenience you have experienced with your calendar. The warehouse has informed us that the next mass shipment of these calendars will ship out Friday.
I have asked the warehouse to ship your order out first and to have the order shipped FedEx 2-Day. Once your order does ship, I will e-mail you personally with the tracking information. If there is anything more we can do to help with questions or concerns, please feel free to contact us.
Thank you for your patience and support.
[redacted]

Hello,
We sincerely apologize for the experience that you have had with us. We have notified our warehouse to ship your order asap and to expedite the shipping. We will also be refunding you the shipping that you have paid.

Hello [redacted],
My name is [redacted] with One Live Media. I am sincerely sorry for the inconvenience and delay that was experienced. All Boyz II Men merchandise was moved to an upgraded facility in order to accommodate the holidays and provide a better experience. It does seem that your order was...

shipped out on 11/25. I have already processed a shipping refund for your order. Once the funds have left out account, you will receive a credit notification. Please allow up to 10 Business days for the credit to be reflected onto your account upon receiving the credit notification. If you still wish to return the product you have purchased, please send an e-mail to [redacted]. Please also include in the e-mail that [redacted] has authorized for a return mailer to be sent.Once again I am deeply sorry for any frustration that you have experienced.
Thank you for shopping at the Boyz II Men store.
If there is anything else we can do to address questions or concerns, please feel free to contact me.
[redacted]

Complaint: [redacted]
I am rejecting this response because: They have not taken responsibility for not replying to my email three days prior to and the day before the show requesting information on how I was to receive the tickets.  I emailed the support link they offered with no replies.  That lack of customer service caused me to miss this event, and they should own up to it being their lack of effort.  They do not have an compassion for their mistake.  In good faith they should reimburse me for what they caused.  I waited patiently for four days for a reply so I could know how I was getting the tickets.
Regards,
[redacted]

Hello Mr. [redacted],My name is [redacted] with One Live Media. I am sorry for any inconvenience that has occurred. I have pulled up all records of the order you have provided. You were refunded $10.00 for the two missing t-shirts on 02/02. I have attached a screenshot of the log from when the funds have left...

our account. I do hope this helps clear things up regarding your refund.If you have any any additional questions or concerns, please feel free to send us an e-mail.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I sent back two shirts and the response is only exchanging one of the two shirts.  Per your instructions a letter was enclosed with the returned items stating what size I wanted in the exchange.  When I called on 9/24/14 he never said I was previously contacted and I have no missed calls on my phone or e-mails.  He said he would mail an XL Girls Girls Girls Kopia shirt and a L Motley Crue Shield shirt that week since that was all he had in stock.  Three weeks have gone by and still no shirts have arrived in the mail.  Based on your response it doesn't sound like you have mailed them out yet.  You have had the returned items for almost three months now.
Can you send out a XL Girls Girls Girls Kopia and Motley Crue Shield shirt please with a tracking number?
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello Mr. [redacted], We do apologize for the frustration that has occurred with your order along with the initial delay in response. The item you have ordered was an Out of Stock item that had been reported to us from the representative that handles Iron Maiden orders. As stated in a previous...

correspondence on 11/09, a refund has already been processed for the error that has occurred and the funds are no longer in our account therefore we cannot send an alternative item in lieu of the out of stock item. We do hope that you will continue to purchase merchandise of off The Iron Maiden Online Store. If there is anything more that we can do to address questions or concerns, please feel free to contact us at [redacted] or leave a voicemail @ [redacted]9.

Hello Bob,
font-family: arial, sans-serif;">My name is [redacted] with One Live Media's Advanced Customer Support Team. I am deeply sorry for the delay that occurred with your order. Unfortunately, we no longer have Live Phone Support all lines from the Call Center are not directed to our voicemail which is checked multiple times a day.
I am happy to inform you that your order did ship on 02/05/2016. The following is the tracking information pertaining to your order:
Tracking #: [redacted]
Carrier: DHL Express
[redacted]
I once again deeply apologize for the delay that has occurred due to our massive warehouse transition. If there is anything more we can do to help with questions or concerns, please feel free to contact us through the Revdex.com or e-mail.
Thank you for your patience and support,
[redacted]

Ordered product a month ago, still have not received it. Written 3 times to company to follow up on my order but I received no response. I was charged for this product, a phone number is not available to contact company. Only form of communication is through email, which does not get a response.

Hello [redacted], My name is [redacted] from One Live Media’s advanced customer support. I understand you were having difficulties downloading the live show from your USB for The Who. I greatly apologize for any inconvenience you may have experienced. After reviewing past email...

communication, we found that the show you purchased was sent to you on 4/1/2016 from [redacted]. Per our email thread on 4/6 - 4/7/2016, you stated you were able to successfully download the show you purchased. You mentioned you were having some difficulties importing the files to iTunes. Earlier this morning I contacted you via email, which you may have already seen, with instructions on how to import your files to your iTunes Library.Please contact us through our support email if you have any further issues with your download. It is very important to us that you are served properly. Once again, we apologize for any inconvenience. [redacted]