One Live Media

Hello *** ***,My name is Jayce with One Live Media's Advanced Customer Support TeamI am terribly sorry for the delay that has occurred with our delay in responseI have sent your information to the warehouse in order to reship your missing hat and
to expedite your orderThe following information is the tracking information pertaining to your replacement for your missing hat:Tracking #: *** Carrier: FedExURL: ***
** *** ** *** *** ** *** ** ** *** *** *** ** *** *** *** *** ** *** ** *** *** *** ** *** ***
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This order has the item Jeff Gordon NoAxalta Coating Systems NASCAR Sprint Cup Series 1:Diecast on it, which has an expected delivery date of late MarchWe do not short ship order, so we ship the entire order once all the items are able to be fulfilledOnce the order is
completely stocked the order will be delivered

Hello Mr***,My name is *** from One Live MediaI do apologize for the delay that you have received regarding calling us to have your ticketing issue answeredWe have expanded our Customer Service Experience by removing the call center and redirecting all calls to our voice mail which is
checked & recorded multiple times during office hoursI have reached out to the Ticketing/VIP department about the event.The receipt has been resent both your e-mail and the original e-mail to the purchase: ***I have looked over your order information as well including the receiptThe receipt does state that the event is on "TueMar 29, at 7:30pm"Ticketing has informed me that your tickets should be shipped out on 02/29.Thank you for supporting The Who.If there is anything more I can do to address questions or concerns, please feel free to contact me***

Great place to get concert tickets Smooth easy online transaction

Per the fan club website, these ship out every weeks. There was an extra delay on receiving the poster last month from the merchandiser, but all poster went out last week. We would ask that the customer allow just a couple more days to receive the poster to due the holidays, but
request that they reach out to *** if they still have not received their poster by early next week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have not had a reply from the business as promised with tracking numbers yet but thanks to Revdex.com I do have tracking numbers now it has been a week since it was shipped but has not yet been received by Canada Post.
Regards,
*** ***

Hello Mr***,
My
name is *** with One Live MediaI would like to start off by letting you know how deeply sorry I am to hear about your customer service experience. We have created a replacement order to have shipped to you 2-Day which has been shipped outPlease keep the jar that was sent to you in error at no additional cost to you.
In addition, I have processed a refund for your orderOnce the funds have left our account, you will receive a credit notification via PayPalIf there is anything more I can do to help with questions or concerns, please feel free to contact me

Hello ***,My name is *** with One Live Media's Advanced Customer Support TeamI am deeply sorry for the delay that has occurred with both your return and our response timeI have attempted to look through all available forms of communication that we offer but could only find one e-mail
from *** on 12/25/2015.We have located the return at the warehouse that was received on 1/5/I have processed the refund for the return as wellOnce the funds have left our account, you will receive a credit notification via e-mailPlease allow up to Business days for the credit to be reflected onto your account upon receiving the credit notification.If there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for your patience and support,***

Hello Miss ***,
I want to start off with saying how sorry I am for the delayI did ask the warehouse to immediately send me tracking information for your order as soon as another label was created for itThe warehouse did complete and ship the order out on 01/08/I reached out to the warehouse about the delay that occurred with your order but they never seemed to remember to send the tracking as requestedI have checked the tracking information and it does show that your order has been delivered:Tracking #: ***
Carrier: FedExURL: ***
I do apologize immensely again for the miscommunication that has occurredIf there is anything more we can do to help with questions or concerns, please feel free to contact usThank you for patience and support***

Hello,
We apologize for the delayed responseWe are having an agent reach out to you

Very disappointing experience with this merchant Placed order on 12/for shirt, which was intended to be Christmas gift By account was billed on same day for full amount, which included $shipping Received email on 12/that item had shipped via DHL On 12/14, item was tendered to USPS and showed delivered "in/at mailbox" on 12/ I never received item and when I contacted onelive, they directed me to USPS to file claim I contacted USPS, who indicated item was not eligible for claim, as insurance was not purchased for shipped item I made several attempts to contact merchant for assistance and have received no response I finally contacted my bank and they have filed a claim to get my money back And now, days before Christmas, I am scrambling to replace the gift I never received Horrible customer service and quite honestly borderline unethical

Responded to customer on 07/17/at 10:am (Central time) Customer ordered a pre sale item that is expected to ship out within 2-weeks (The detailed note was stated on the site at the time of purchase)Customer is now aware of the pre sale item and can contact us with any further questions
or requests

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello Mr***,My name is *** with One Live Media's Advanced Customer Support TeamI am sincerely sorry for the delay that has occurred with your orderThe *** store did move merchants but we are still fulfilling orders.It would seem your order was mislabeled by the system which prevented
the order from going to the warehouseI have spoken with the Account Manager for the *** storeHe is manually placing orders into the warehouse systemYour order will ship out next week.He has also expressed to have your order refunded for any inconvenience or frustration you have expressedOnce the funds have left our account, you will receive a credit notificationPlease allow up to Business days for the credit to be reflected onto your account.If there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for your patience and support.***

Hello *** ,My name is *** with One Live Media. We are truly sorry to hear that your credit card has been compromised! We have not had any data breaches and our network is extremely secure, so this could not have happened on our end. Please feel free to
reach out to your financial institution and discuss with them, since this did not occur due to a purchase from our siteWe have also reached out to the warehouse to cancel your order on 11/19/Once the warehouse has confirmed the cancellation, we will process your refund for your orderWhen the refund has been processed, you will receive a credit notificationPlease allow up to Business days for the credit to be reflected onto your account upon receiving the credit notification.Thank you for shopping at the *** *** store.If there is anything more I can do to address questions or concerns, please feel free to contact me.support***

Hello,
 
We do apologize for the inconvenience that has occurred along with not responding to your caller tickets from the call center in a timely fashion. The following information is provided by the [redacted] Online Store Shipping FAQ...

[redacted] 
Orders ship from Ontario, CA. Our current order processing time is approximately 1-5 business days for in-stock merchandise..During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible.  Business days are defined as Monday through Friday and exclude US Holidays.
 
The following information is the tracking information pertaining to your order:
 
Tracking #: [redacted]
 
Carrier: FedEx
 
[redacted]

Hello [redacted],
My name is Briana from One Live Media and I sincerely apologize for any inconvenience this may have caused youYour order is important to us and we apologize for this shipping delayDue to higher than volume as well as the holidays, orders took a bit longer than usual to ship out of the warehousePlease also note, Priority shipping is based on the weight of the product and does not mean the order will ship same day as the order being placedI've reviewed your order, Order #[redacted], and found that it was shippedPlease use the below tracking link
([redacted])
Your package shows as delivered on Thursday, December 15,
If you have any other questions, please feel free to contact usOnce again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mailThank you for your support and allowing us to make this right for you,
-[redacted]

Hello [redacted],
Your order is important to us and we apologize for this shipping delayDue to higher than volume as well as the holidays, orders took a bit longer to ship out of the warehousePlease also note, Priority shipping is based on the weight of the product and does not mean the order will ship same day as the order being placed.I've reviewed your order (# [redacted]) and found that it was shippedPlease use the below tracking link
([redacted])
Your package has an estimated delivery date of Tuesday, December 27,
If you have any other questions, please feel free to contact usOnce again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mailThank you for your support and allowing us to make this right for you,
-[redacted]

The customers card was compromised and used fraudulently under the name [redacted]. We have flagged the charges and procossed the refunds. This can take up to 10 days to fully process but typically we see the funds back in the account within 72 hours. Attached are receipts of the refunds.

Hello [redacted],
 
We do apologize for the inconvenience that has occurred with your order.We do apologize for the agent that was handling your case as well. The warehouse has given us a policy that we would need to them photos of damaged items in order to reship items....

Unfortunately, it does seem that many of the stickers sent out in the time frame that you placed your order were received damaged. We are in the midst of a change for all future orders for Bassnectar and they are now being handled differently because of the issues that arose with the Free Stickers. These changes will address the future handling for the process to reship orders. 
We do once again apologize for the inconvenience that has occurred with your order. If you have any questions or concerns, please feel free to contact us via e-mail at [redacted]