One Live Media

Hello Miss [redacted],The refund amount was $7.99, which added to your previous refund, does bring the refund total to $37.99. If you feel that was in error or if you have any additional concerns, please e-mail us [redacted]Thank you again for shopping at the Ghost Store.

Hello [redacted],My name is [redacted] with One Live Media's Advanced Customer Support Team. I am deeply sorry for the delay that has occurred with your order and with our response. I have reviewed your orders [redacted] and [redacted] and currently only order [redacted] has shipped. The following information is the...

tracking information for the shipped order:Tracking #: [redacted]Carrier: FedExURL: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=...⇄ [redacted] contains an item that is out of stock. We can short ship your order and refund you for the missing item through a discount code. We can also cancel your order and refund the payment and reissue a discount code for the. We look forward on how you would like to proceed for the second order.I am deeply sorry for any inconvenience that has occurred with your orders. If there is anything more we can do to help with questions or concerns, please feel free to contact us through the Revdex.com or through e-mail.Thank you for your patience and support,[email protected]

Hello [redacted], My name is [redacted] from One Live Media's Revdex.com Team. I sincerely apologize for the delay in shipping your [redacted] order, as well for any inconvenience you have experienced. After reviewing your order, I found that it was affected by a technical glitch...

within our ordering system. Unfortunately, we will not be able to fulfill your order. I have processed a refund to you for the full cost of the order in the amount of $34.58. You’ll receive a credit memo via email with the details of the refund. Upon receiving the credit notification, please allow up to 10 Business days for the refund to be reflected on your payment method, which depends on your bank or credit company.When I reviewed all channels of communication for you, I did notice that a 10% discount code was issued for a future order as well:[redacted]Once again, I apologize for any inconvenience.If there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you,-[redacted]

[redacted] – This particular item had a high volume ordered and as such had a longer than expected delivery time. This package appears as delivered on 01/08/2015 per the UPS website tracking.

Hello [redacted], We do apologize for the inconvenience that has occurred with your cancellation refund along with not responding to your caller tickets from the call center in a timely fashion. We have received your voicemail rejecting our offer to refund shipping in lieu of cancelling your...

orders. We have gone ahead cancelled, processed, and refunded the rest of your orders. Attached to this e-mail are the 4 cancellations and refunds that you desired. You have also been e-mailed credit memos for each refund that has occurred. Please allow up to 10 Business days for the credit to be reflected onto your account. If you have any questions or concerns, please feel free to contact us at [redacted]

I have included a screen shot of the refund receipt to the Visa card ending in [redacted] where this customer was refunded. We no longer have the funds, the customer wills need to contact their bank for further assistance with their refund.

Hello [redacted], My name is [redacted] with One Live Media, and I sincerely apologize for any concern this may have caused you. We spoke recently, over the phone regarding your Jeff Gordon order. I wanted to ensure that you have a positive experience shopping with the official Jeff Gordon Store.Per our...

call on 3/22/2016, we will be shipping you the Jeff Gordon 2015 Axalta Rainbow Store Exclusive Finish 1:24 Diecast  in place of the Jeff Gordon 2015 Axalata Homestead Liquid Color 1:24 Diecast. Your order number for your replacement is JG-5123129-4700019468, please allow up to 2 business days for the new order to process until it is shipped.In addition to the the replacement item, we have issued you a 10% off discount voucher for a future one time use in the Jeff Gordon Store. The voucher is valid for 1 year, ending March 22nd, 2017. Voucher: [redacted]Once again, we apologize for any inconvenience this may have caused. We truly appreciate your support and patience in allowing us to work with you to resolve this. We hope for an opportunity to better serve you in the future. Please don’t hesitate to contact us if you have any questions either through the Revdex.com or e-mail.[redacted]

[redacted] – This order was delivered on 1/20/15, and a refund was issued in the amount of $8.24 on Feb 12, 2015 for an item on the order that could not be shipped. On Apr 13, 2015 we have provided a refund in the amount of $15.25 for the shipping since the customer did not receive it in a...

timely manner.

Hello [redacted],
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My name is [redacted] with One Live Media's Advanced Customer Support Team. I am deeply sorry for the delay that has occurred with your order and for not receiving a response from our Customer Support Department. Unfortunately, there has been a delay at the warehouse before the New Year causing many orders to be delayed. The holiday season as well has created a backlog of our Customer Service Agents at this time.
I have processed a shipping refund for your order. Once the funds have left our account, you will receive a credit notification. Please allow up to 10 Business days for the credit to be reflected onto your account. I have also been informed that the warehouse is now working overtime to ship out all orders posthaste.
Once your order does ship, you will receive a shipping confirmation with tracking information for your order. I do understand any frustration that you have experienced and if you do not wish to wait for your order, we can reach out to the warehouse to cancel your order. Once the cancellation has been confirmed, we will be able to immediately refund your order.
If there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.com or through e-mail.
Thank you for your patience and support,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I wish this company had been upfront with me 3 months ago instead of continuing to promise shipment of item.
Regards,
[redacted]

[redacted] – This order has been received on December 23, 2014 per the tracking on the USPS website.

Complaint: [redacted]
I am rejecting this response because: I want the football jersey and the hoodie as soon as possible.  I received this email on the 24 DEC 14 from the Motley store:
Dear [redacted]:Thank you for your Motley Crue purchase. Unfortunately, due to a technical error customers were able to purchase more than the on-hand quantities. In the interest of time, we will be shipping the item(s) in your order that we currently have in stock and refunding the item(s) listed below we do not have. A refund in the amount of $30 will be issued in the next 3-5 business day.QTY ITEM PRICE1 HALLOWEEN T-SHIRT-X-Large 30I have not received my refund (which does not include the tax or shipping charges for the shirt), AND....according to this, the Halloween shirt is all I will not be receiving the football jersey was not in the refund.  Do not ship until the rest of the items are in stock. I am sorry-----you have them to order on the site, make sure that you have enough and if you DON"T at least tell people sooner, and DO NOT GIVE THEM THE RUN AROUND!!!!!  I want to know WHEN I WILL RECEIVE THE FOOTBALL JERSEY AND THE HOODIE........I have waited over 2 months for all of the items, and would like them AS SOON AS POSSIBLE!!!!!I ALSO think I should be REFUNDED shipping costs on all items, as I paid for 2 day shipping thinking that doing so would have placed me in line sooner to get ALL of the ITEMS, and NOT Have to worry about this!!!!!   Plus all of MY TIME SPENT trying to talk to someone, emailing, and filing my complaint.... I have contacted people from Motley CRUE and told them what a terrible job One live media does with items for sale on their site.  VERY DISAPPOINTED!!!!! 
Regards,
[redacted]

Hello Miss [redacted],
My...

name is [redacted] with One Live Media. I am sorry for the delay that did occur with your order. I did attempt to expedite your order but there was a bigger issue that came up with the decal that extended over several days. I have informed every agent that you have spoken to about your situation because I worked with your case at one point which made it an escalated issue.
I did inform [redacted] to refund your original order but to keep the decal in your order.Your decal will ship out as soon as it is able to. I also contacted the Account Manager for the Jeff Gordon store about your Christmas gift for your son and they did approve the shipping refund on your second order. I have processed a refund for your second order for the shipping amount, please allow up to 10 Business days for the credit to be reflected onto your account.
Unfortunately, there is still a delay on many Jeff Gordon items. We do expect orders to start shipping next week. If there is anything more we can do to help with questions or concerns, please feel free to contact us.
Thank you for supporting Jeff Gordon and his Legendary Career.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  TO ONE LIVE MEDIA,Yes I finally received my package 11/06/2015.  It only took an act of congress (a complaint with the Revdex.com and credit card co) to do so! I will never order from you again!

Hello Miss [redacted],
I have attempted to look for the e-mail you have sent to [redacted] but cannot find the e-mail about the tracking number being invalid. I do apologize for the confusion because the order was shipped out via DHLbut it was transferred to USPS to deliver at the last leg of the journey. When the tracking number pulls up in USPS, it does say that it has departed the Shipping Partner facility [DHL]. Please keep note that shipping centers were closed for the holidays. Your order is on the way.

Hello 
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My name is Jayce with One Live Media's Advanced Customer Support Team. I am terribly sorry for the delay that has occurred with our delay in response. I have sent your information to the warehouse in order to reship your missing hat and to expedite your order. The following information is the tracking information pertaining to your replacement for your missing hat:
Tracking #: [redacted] 
Carrier: FedEx
URL: [redacted]
[redacted]
[redacted]
[redacted]

Hello,
We sincerely apologize for the inconvenience we have caused you. We are having one of our agents reach out to you so we can resolve this case.

Complaint: [redacted]
I am rejecting this response because:
Hi Jeslene,  I put this complaint in a couple last month or so.  The vendor send me replacements but they were damaged worse than the first 2 I got and now today I get an email from them that they are charging my credit card again for a second order??  I am not sure what is going on
Regards,
[redacted]

The customer has been refunded in full for the entire order including shipping. Unfortunately there was a limited number available and some were damaged in transit to the warehouse. So the CD portion of the bundle was unable to be fulfilled. The customer will receive a credit memo email detailing...

the transaction.

Hello Miss [redacted],
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My name is [redacted] with One Live Media. I am sorry for the delay that has occurred with your order and any inconvenience that has occurred. We have recently upgraded to a new warehouse for an overall better customer service experience. The transition has cause some delay in order without a pre-sale item. 
I have looked into your order and it does seem that your order has not shipped because of a pre-sale item. The Jeff Gordon 2015 Final Ride Axalta Hat is a pre-sale item that is scheduled to ship out in mid-January. The warehouse is still awaiting for the products to be delivered in order to start fulfilling orders. Once your order does ship, you will receive a shipping confirmation with tracking information for your order.
I am deeply sorry again for both the delay and any confusion. If you wish to cancel your order, I completely understand and will refund your order immediately following the cancellation confirmation. If you wish to wait for your order, you shall be receiving a shipping confirmation fairly soon.
Thank you for supporting the Jeff Gordon store.
If there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.com or [redacted]