One Live Media

Hello Mr***,">My name is *** with One Live Media's Advanced Customer Support TeamI am sincerely sorry for the delay that has occurred with your orderThe *** store did move merchants but we are still fulfilling ordersIt would seem your order was mislabeled by the system which prevented the order from going to the warehouseI have spoken with the Account Manager for the *** storeHe is manually placing orders into the warehouse systemYour order will ship out next weekHe has also expressed to have your order refunded for any inconvenience or frustration you have expressedOnce the funds have left our account, you will receive a credit notificationPlease allow up to Business days for the credit to be reflected onto your accountIf there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for your patience and support***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Customer support is reaching out to him now to resolve his issue and to find out why there is a delay with his order. We will offer a refund to the customer today if the they chooses to not wait any longer for their order to ship out

Hello Mr***,My name is *** with One Live MediaI am deeply sorry for the delay that has occurred with your orderUnfortunately, all orders were placed on hold during the last part of the transition to accommodate for orders that could not be fulfilled previously due to no
inventory.We have escalated your order to be expedited to youOnce your order does ship, you will receive a shipping confirmation with tracking information for your orderIf there is anything more we can do, please feel free to contact us.***

Hello Miss ***,My name is *** with One Live MediaI want to first apologize for any frustration and the inconvenience that has occurred with your customer service experienceThere was clear miscommunication that had occurred with the first agent regarding the policy for reshipping
products. Unfortunately during that time, the item you originally ordered has run out of stock in your size.Thank you for your continued patience, please keep the shirt that was incorrectly sent to youOne of our customer service representatives for Motley Crue is creating a new order with the Obit Skull Hockey Jersey in an XL, which is directly from the Final TourAfter the order has been created, I will send an e-mail to the warehouse to have all duties and taxes billed to One Live so that you do not incur additional fees. If this is not acceptable, please reach out to us either through [email protected] or through this disputeIf this is acceptable for you, please feel free to follow up with the Revdex.comYou will receive an order confirmation sent by one of our customer service representatives with your order information shortly.Please allow 1-Business days for the order to process through our warehouseOnce the order has shipped, you will receive a shipment confirmation with tracking information for your orderIf there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for supporting Motley Crue and the Final Tour.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *** *** *** *** *** ** *** ** ***
Regards,
*** Remata

This is the second time I have had issues with you guys! First time took me over a damn month to get a refund from you! Then I orded again on Jan 2ndFigure give you a second chanceThe stuff I orderd was IN STOCK then few days later you tell me you don't have itI asked for a refund and I had to wait days! It's been two weeks! I want my mkney returned to me right away! You guys are horrible!!!

Complaint: ***
I am rejecting this response because:The business responded on 8/only because of the Revdex.com complaint As I stated, I had been trying to reach someone for two weeks to get an answer but they did not return messages or emails The business did not resolve this issue, the "fan club" email support for the artist resolved the issue There was no resolution by Music One Live
Regards,
*** ***

We certainly apologize that incorrect information was given outWe no longer require a RMA # for refunds to be processed. To process a refund, a RMA (return merchandise authorization) number is not requiredPlease mail the merchandise to our warehouse.ATTN: ONE LIVE MEDIA /*** ***
*** *** ** ***Please include a note with your merchandise specifying:1) Your original order number2) The nature of your return (requested refund)We truly apologize for any inconvenienceIf you have any other questions, please feel free to contact us

Complaint: ***
I am rejecting this response because: Hi Revdex.com (*** ***), Thanks for your help on thisI wanted to give you an updateIt seems the refund from OneLive for only the product has gone through my bank account ($30), but I'd prefer they also refund the shipping
(7.99) that was part of what they originally charged me. Just wanted to give you this updateI was unsure where to enter this into the Revdex.com online portal. Thanks, *** ***
Regards,
*** ***

Hello ***, We do apologize for not replying to your caller ticket from the call center in a timely fashionWe have looked into your order and discovered that the order contained Fare Thee Well Blanket BundleIt has been unfortunate that your order slipped the cracks in lack of
communicationOrders that contained this item had a technical error with our platform communicating orders to our warehouseThe issue has been fixed and all the orders were manually pushed through to the warehouseThe order has been confirmed at the warehouse and should be be shipped out late next week. We apologize again for the inconvenience and the delay in your orderIf you have any questions or concerns, please feel free to contact us

the customer has been refunded, and should have received an email confirmingThe refund receipt is attached in the response

Hello ***, We sincerely apologize for any concern or inconvenience this situation may have caused you.It is very important to us that you are served properly Unfortunately, I was not able to locate any of the emails you sent usOur customer support agent, ***, attempted to
return your call this morning but was only able to reach a voicemail I definitely understand the frustration, and we truly hope for a opportunity to better serve you in the future. I have processed a refund to you for the full cost of the orderYou’ll receive a credit memo via email with the details of the refundUpon receiving the credit notification, please allow up to Business days for the refund to be reflected on your payment method, which depends on your bank or credit company. Once again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail. *** *** *** *** *** *** *** ** ** *** *** *** *** ***
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Hello ***, Helvetica, Arial, 'Liberation Sans', FreeSans, sans-serif; background-">We sincerely apologize for any concern or inconvenience this situation may have caused youWe want to ensure that you have a positive experience shopping with the official Jeff Gordon StoreIt is very important to us that you are served properlyWe can assure you that we absolutely do care about you, your choice to shop with us and you being happy with making that choice.We also greatly apologize for the miscommunicationWe were able to locate your order (Order # ***), and found that the address change you previously requested was infact applied and changed to the following address- *** *** ***
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***We apologize for the delay of correcting your orderWe have upgraded our website and are in the process of moving our fulfillment centerOnce we have completed this transition we will be better prepared to ship your orderWe understand this is a trying circumstance and we are diligently working to ensure your order is correctedWe are looking at having orders shipped out within the next weeks. Due to the inconvenience you have experienced, we have refunded 20% off from your current orderOnce this refund has been processed, you’ll receive a credit memo via email with the details of the refundAt that time, please allow hours for the refund to be reflected on your payment method.I apologize for inconvenience, we are working to get this resolved quickly.Please don’t hesitate to contact us if you have any questions.Thank you for shopping at the Jeff Gordon store.***

I wanted to commend your amazing employee Danielle I was trying to purchase VIP Willie Nelson tkts in Las Vegas from TktMaster for over a week to no avail, and within hours of Danielle being on the case, they finally had their computer glitch fixed
I worked in entertainment for over years in LA, and it's refreshing to see that follow through and customer service still exist Thank you Danielle!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello Miss ***,My name is *** with One Live Media's Advance Customer Support TeamI am deeply sorry for the delay that has occurred with for your order and with our responseI did look for all communication attempts you have made but have only found one phone call and voicemailI have also
discovered your e-mails but only one response from us.The previous agent did mention the warehouse transition which is mostly completedAll orders will begin shipping normally very soonPlease keep note that your order contains a pre-sale item. Jeff Gordon Martinsville Speedway Win Tee is a pre-sale item which is expected to be released in January 2016.When this item is released by the licensee, they will be delivered to the warehouse to start fulfilling ordersOnce your order does ship, you will receive a shipping notification with tracking information pertaining to your orderI do understand any frustration that has occurred with the delayIf you wish to cancel your order, we will be able to cancel and refund your order immediately.If there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for your patience and support.***

For the past hours, I've had fantastic communication with One Live Media
It started with a pre-sale event I had a few questions Turnaround time was minimal and answers were specific
Then, later in the day, they provided me with an opportunity to upgrade to a "meet and greet" that was just added to the event The way to upgrade sounded a bit round-about, but I shot-off another email, and within a half-hour, I had a response that made me feel at ease doing the upgrade
Fast-forward today when I had a chance to do the upgrade...unfortunately, the system didn't cooperate Shot-off another email and got a speedy response AND resolution!
So far, this has been a great experience!

Hello Mr. ***,I have spoken with both the Account Manager and management concerning your customer service experienceI am sorry for any frustration you have experiencedI have processed a full refund for your order.Once the funds have left our account, you will receive a credit notificationUpon receiving the credit notification, allow up to Business days for the credit to be reflected onto your accountPlease keep the merchandise that was shipped to you.Once again I am deeply sorry for any inconvenience or frustrationIf there is anything more we can do to help with questions or concerns, please e-mail us at ***Thank you for patience and support.***