One Live Media

We have received the customer's notice that the original order was not received, so we have reshipped the order. We have provided tracking for the original order and also the reshipment, which is indicated below.Tracking # for original order: [redacted]Tracking # for...

original order: [redacted]

19 days after I placed an order for clothing through down nolas website I still have not received merchandise. As a matter of fact my bank closed the debit card I used to make purchase because of fraud. I suspect that when I made purchase online this company stole my cc info and went on a shopping spree. Do not risk ordering ANYTHING through one live media. I really think the federal government should investigate their shady business practices.

[redacted] This order has been disputed and the full amount was refunded to the customer on 4/13/15.

[redacted] – We have refunded this customer in the full amount of $28.25 on 4/16/15 for the order that was not received in the correct size specified.

Hello [redacted],The (HALLOWEEN T-SHIRT) will not be reordered and the SHOUT FLEECE FOOTBALL JERSEY is out of stock. Would like for us to short this order?

We certainly apologize that incorrect information was given out. We no longer require a RMA # for refunds to be processed. To process a refund, a RMA (return merchandise authorization) number is not required. Please mail the merchandise to our warehouse.ATTN: ONE LIVE MEDIA...

/[redacted]Please include a note with your merchandise specifying:1) Your original order number2) The nature of your return (requested refund)We truly apologize for any inconvenience. If you have any other questions, please feel free to contact us.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 10767458, and find that this resolution is satisfactory to me. However, I would appreciate keeping this case open until I have received the actual refund in my account.
Regards,
[redacted]

We received this customer order on February 7th while we were in a warehouse transition.  The customer contacted us on February 15th inquiring where her order was, which we informed her of our warehouse transition status. The warehouse transition took longer than we expected, and her order...

was finally shipped on March 14th and was delivered on March 20th.  She was emailed tracking information as well, and we have not heard back from her since the shipment was delivered.

Complaint: [redacted]
I am rejecting this response because:I have called and emailed the company to have the ticket transferred to another person since I can't get a refund.  I have been told in both the email and by the person I talked to that I would be receiving a call.  I am still waiting for that call.  I would like to transfer the ticket to [redacted], so can pick them up at will-call.  I also asked that I receive verification of this transfer.  He is coming from Idaho to attend the show.  I will be out of town during the concert and would like to have this settled so there is no confusion when he goes to pick up the tickets at will-call.
Regards,
[redacted]

I have included a return label in this response for this customer to return the order for a refund so that they do not incur any further shipping charges. We apologize for the delays and lack of response.

Hello Mr. [redacted],We have refunded the shipping for your order due to the delay. We have confirmed that your product is available and will be shipping out soon. If you would like to receive a full refund for you, we will have to cancel your order so that it does not ship out. Please respond on how you would like for to continue at this point as we can process or cancel and refund your order.I deeply apologize for any frustration you have experienced with your order. If there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for shopping at the Jeff Gordon store.[redacted]

[redacted], [redacted] – This customer has been refunded in the full amount of $35.51 in the form of a Paypal payment for the full amount of the order in addition to the inconvenience of the unsuccessful exchange.

Revdex.com:Yes, they did call me, and told me the item would be processed that evening or the next day.  At no time did she mention that the item was out of stock and could not be shipped immediately.  I will wait for the item to come back in stock and be shipped.  I don't believe that this resolves the issue as this could just be a stalling tactic.  Until the item is in the mail and I have a tracking number, I have doubts that the item will make it to me.  I really don't wish to close this case until the item is in the mail.
Regards,
[redacted]

customer: [redacted] - order #[redacted]  
Alex ordered 1 x BACKWARD B FLORAL BRIM CAP from the [redacted] store on January 18th, during the warehouse...

transition. He had 4 separate support desk cases for some reason, and all of which were responded to concerning the cause for the delay.  
[redacted]'s order was shipped February 18th, delivered February 22nd: https://tools.usps.com/go/TrackConfirmAction!execute.action?formattedLabe...⇄ /> Thank you, 
[redacted]

Our records indicate that an order was attempted utilizing PayPal as the payment method, but the payment from Paypal was not received and the order was not processed and cancelled.   We would ask that the customer send over a PayPal transaction ID if they are showing a deduction through their...

PayPal account so that we can investigate further.

Complaint: [redacted]I am rejecting this response because:I will gladly accept the refund, but I do not have the merchandise any more. I gave some of it away. I do not think I should have to send the items back because of what they put me through! It took them almost 6 months to get back to me so I gave the calendar away. I still have the other 2 items. If they still want them I will send those back, but like I said earlier I don't think I should have to send anything back because of everything they put me through!!!!!!!!!!!!!!!!!!!!!!!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like a set date when it will be shipped 
Regards,
[redacted]

My husband and I attended a VIP meet and greet for Rob Thomas in Nashville at the Ryman, August 2015 through the fan club. I just wanted to thank them for a great experience, and provide some positive feedback in a time when customer service is on the decline. Our One Live site host, although new, was really great. He was friendly and gave clear, concise direction. This is important because we have had some not-so-good meet and greets in the past. After years of poor fan club management through other companies, I think Rob has done very well hiring the One Live team.

[redacted] – This order has been returned and a full refund in the amount of $40.98 has been provided through money sent in Paypal on 3/6/15.

Complaint: [redacted]
I am rejecting this response because: I will not accept this as a response until I receive my merchandise. You have consistently lied to me with estimated shipping dates that never actually happen. I definitely did not receive this items by Christmas, let alone "early November" when I was supposed to initially receive them. You have offered no remedy to the situation other then a 10% off a future order which is completely unacceptable. My response to this issue remains the same and should I not receive this order timely in January my next steps will be to the Attorney Generals office to file a formal complaint. I am so sick of having to deal with this that it is ridiculous. The amount of wasted time and effort that has gone into email after email and what have I got back, nothing. I just want to merchandise I ordered and PAID for. Is that really so much to ask for?
[redacted]