One Live Media

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you.
Going forward, I encourage OneLive Media to deal more proactively with customer concerns so issues do not need to be escaped to this level in order to be resolved.  
Thank you to the Revdex.com for their assistance in getting this matter resolved; I do not believe it would have been without your involvement. 
[redacted]

Complaint: [redacted]
I am rejecting this response because: As I explained in my complaint I did not want a full refund. What I wanted is the product I ordered and their failure to deliver is unacceptable. Especially since they took my order, guaranteed me a product and failed to deliver. Its not my fault you supposedly damaged the item, and I personally think that that explanation is a lie to cover the fact that they sold more of the product then was produced. One live media should either send me all of the contents of the box set that are being sold as separate products or go out and purchase other box-sets that are being re-sold by third parties who purchased one of the limited number and fill my order with one of those. Yes that is going to cost you more money as a company. But that is what you do when you make a mistake, you make it right. Not just refund me my money and think you can continue to rip people off in the future. 
Regards,
[redacted]

Hello [redacted],We apologize for the delay that did occur with your order. Unfortunately because of the lack of tracking, it is hard to track orders being received by the warehouse when it comes to the fulfillment center in the U.K. We have gone ahead and processed a refund for the t-shirt you have...

returned. When the funds leave our account, a credit memo will be sent out. Once the credit memo has been received, please allow up to 10 business days for the credit to reflected onto your account. If you have any questions or concerns, please feel free to send us an e-mail to [redacted]

Hello [redacted],We do apologize for the delay that has occurred with your order along with the numerous issues that your order had run into. We have checked the tracking information pertaining to your order. It does show that your order has been delivered 11/06 @12:39 p.m. If there is anything more we can do to address your questions or concerns, please feel free to contact us at [email protected]

An email containing the language below was sent to the customer informing them of the situation. Thank you for your recent order from the Fare Thee Well store.  Unfortunately, due to a technical error you may have received the incorrect poster. We are deeply sorry for any inconvenience...

this may have caused you and have put measures in place to ensure that this will not occur again in the future.In order to send you the Fare Thee Well Train Screen Print you ordered,?we will need you to return the Fare Thee Well China Cat Screen Print you received no later than August 24, 2015, using the return label that will be sent to you in a separate email by end of day Friday, July 24, 2015.Once we have received and confirmed the return of your Fare Thee Well China Cat Screen Print poster, only then, we will send you the Fare Thee Well Train Screen Print you originally ordered.? If the poster is not returned by August 24, 2015, or if you should decide to keep the Fare Thee Well China Cat Screen Print then we will be canceling the Fare Thee Well Train Screen Print poster from your initial order.Please ensure your package is properly re-packed as it was received. Once again, please accept our apologies for this issue.The customer should have already received a return mailer for order [redacted]. As for order [redacted] this order is at the postal office ready for pick up according to the tracking information. USPS # [redacted]. A screenshot has been attached. If the customer needs another Return Mailer once can be emailed to him.

Hello [redacted], We do apologize for the customer experience you have received. We have escalated this issue to Management regarding your case. They have authorized a code to be created for you that will apply 10% off your order when you purchase another order through Iron Maiden: [redacted]. We do apologize for the issue that had occurred with the Zip Hoodie that you ordered because inventory had to be pulled for that product due to a defect. The item has pulled from the webstore and should not occur again in the future. We do enjoy your business and appreciate the feedback you have given us. We have revamped up our Customer Service Team by doubling the staff so we can address the lack of communication issues. If there is anything more we can do to address questions or concerns, please feel free to contact us.

The customer has been refunded in full. We have attached a screenshot of the receipt. Typically the refunds will reflect on the account with in 72 hours but can take up to 10 days to process.

Hello [redacted],We want to ensure that you have a positive experience shopping with the official Beyonce Store. I sincerely apologize for the inconvenience and concern this may have caused you. As stated in an email sent to you earlier today, You order has been reshipped to you. According to tracking,...

the package is scheduled to be delivered to you by end of day tomorrow, 10/6/2017. Please use the below tracking link. [redacted]Once again, I apologize for any inconvenience or frustration you have experienced. If there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you,[redacted]

We have attached a screen shot of the receipt of this refund on August 4th for the order placed on August 1st. We unfortunately do not have any control over how quickly the funds are returned to the customer, though we typically see these reflect on the account with in 72 hours but, as stated in the screen shot can take up to 10 days to appear on the statement. If the bank is aware the refund has been sent they may be able to pull this refund through quicker. However the money for this order is no longer in our possession. We apologize for all of the trouble that [redacted] has gone through with this order. We would be happy to help process any future orders with the discount codes to ensure the orders are processed with the voucher codes received through the VIP package.

Hello Mr. [redacted],
font-family: arial, sans-serif;">My name is [redacted] with One Live Media's Advanced Customer Support Team and the Agent with whom you originally communicated with. I did attempt to find any further communication after my last response to you on 10/29/2015 about reaching out to the warehouse to send you a return label. I did explain that once the warehouse has received your return then we will be able to refund your order in the event we cannot send out the correct merchandise.
We have moved forward to provide a better customer service experience by removing the Call Center. All calls are now forwarded to our direct voicemail which is recorded multiple times a day. I will process a full refund for your order due to delay that has occurred. Once the funds have left our account, you will receive a credit notification. Please allow up to 10 Business days for the credit to be reflected onto your account upon receiving the credit notification.
If there is anything more I can do to help with questions or concerns, please feel free to contact me.
Thank you for your patience and support,
[redacted]

This person ordered an [redacted] item on December [redacted]. The order was processed and shipped out on the [redacted]. I just checked the [redacted] tracking ([redacted]) and it was expected to be delivered by Monday, December [redacted]. Unfortunately,...

the actual delivery date was December [redacted] due to a [redacted] issue/delay.   Attached is the tracking info for reference.   We are always willing to offer anyone a refund upon return of the merchandise, and our customer support team has reached back out to this customer to see if they would like to return the item for a full refund. 
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Order did arrive. Order was incomplete only 2 of 3 items order were received. Contacted company about missing item.5/11/15 have not received missing item. 
Regards,
[redacted]

Hello Mr. [redacted]
font-family: arial, sans-serif;">My name is [redacted] with One Live Media's Advanced Customer Support Team. I am deeply sorry for the delay that has occurred that has occurred with not only your exchange but with our errors of shipping out the incorrect merchandise. It would seem that either Dustin or Whitney has recreated an order for you. Your order has shipped from the warehouse with the following tracking information.
Tracking #: [redacted]
Carrier: FedEx
URL: [redacted]
Please keep the shirt that was sent to you in error. If there is anything more we can do to help with questions or concerns, please fee free to contact us through the Revdex.com or e-mail.
Thank you for your patience and support,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 I have been contacting [redacted] since September. Each time they say they will ship the replacement items but have failed to do so. I mailed back the items in July and the returned items were received by [redacted] on July 28th 2014. Five months have gone by and still no shirts or a refund.
I would like a refund for the two returned shirts plus sales tax which is $51.22.
Regards,[redacted]

An email containing the language below was sent to the customer informing them of the situation. Thank you for your recent order from the Fare Thee Well store.  Unfortunately, due to a technical error you may have received the incorrect poster. We are deeply sorry for any...

inconvenience this may have caused you and have put measures in place to ensure that this will not occur again in the future.In order to send you the Fare Thee Well Train Screen Print you ordered,?we will need you to return the Fare Thee Well China Cat Screen Print you received no later than August 24, 2015, using the return label that will be sent to you in a separate email by end of day Friday, July 24, 2015.Once we have received and confirmed the return of your Fare Thee Well China Cat Screen Print poster, only then, we will send you the Fare Thee Well Train Screen Print you originally ordered.? If the poster is not returned by August 24, 2015, or if you should decide to keep the Fare Thee Well China Cat Screen Print then we will be canceling the Fare Thee Well Train Screen Print poster from your initial order.Please ensure your package is properly re-packed as it was received. Once again, please accept our apologies for this issue.The customer should have already received a return mailer for order [redacted]. As for order [redacted] this order is at the postal office ready for pick up according to the tracking information. USPS # [redacted]. A screenshot has been attached. If the customer needs another Return Mailer once can be emailed to him.

Hello [redacted], We sincerely apologize for any concern or inconvenience this situation may have caused you. We want to ensure that you have a positive experience shopping with the official Jeff Gordon Store. It is very important to us that you are served properly. We can assure you that we...

absolutely do care about you, your choice to shop with us and you being happy with making that choice.We also greatly apologize for the miscommunication. We were able to locate your order (Order # [redacted]), and found that the address change you previously requested was infact applied and changed to the following address. - [redacted]
[redacted]
[redacted]
[redacted]
[redacted]We apologize for the delay of correcting your order. We have upgraded our website and are in the process of moving our fulfillment center. Once we have completed this transition we will be better prepared to ship your order. We understand this is a trying circumstance and we are diligently working to ensure your order is corrected. We are looking at having orders shipped out within the next 2 weeks. Due to the inconvenience you have experienced, we have refunded 20% off from your current order. Once this refund has been processed, you’ll receive a credit memo via email with the details of the refund. At that time, please allow 72 hours for the refund to be reflected on your payment method.I apologize for inconvenience, we are working to get this resolved quickly.Please don’t hesitate to contact us if you have any questions.Thank you for shopping at the Jeff Gordon store.[redacted]

Complaint: [redacted]
I am rejecting this response because:
In my Revdex.com complaint I didn't say I was seeking a refund.
Regards,
[redacted]

[redacted] – This order appears as delivered to the customer on 1/9/15 per the tracking on the UPS website.

Complaint: [redacted]
I am rejecting this response because:If you read the message I asked a question; Can you provide a partial or full refund because you shipped me a print that was damaged and can't be replaced.  You never replied to that email or any subsequent attempts to contact you.  I was and am not happy with the way you have handled this.  I am not sure how you were and are still not able to understand what was said.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:One Live Media has yet to provide receipt of goods ordered and charged, nor has a refund been issued for said product. Thank you for your time and attention to this matter.Delivery of Fare Thee Well Logo Rose Tie Dye - Medium SKU: GRAT20025MD Quantity: 1 priced at $60.00
Regards,
[redacted]