One Live Media

Complaint: [redacted]
I am rejecting this response because: I don't appreciate [redacted] implying that I have embellished or falsified my complaint in any way.  "Everything does match up except for the second to last response you sent us.  Please keep in mind that every e-mail is recorded and cannot be altered in any way.  I have attached a screen shot of the missing response that you sent us, and although you did give a response, it was intangible mostly."
I did not alter any e-mails, sent to you or received from you.  However, [redacted]'s cancellation e-mail did not include my e-mail sent earlier in the day:  
I STILL WANT MY ORDER FULFILLED!
Once again, the 3rd time !!! I am requesting a MANAGER contact me to discuss the handling of my order. [redacted], if you are "titled" a manager, then I want YOUR MANAGER to contact me.
My next step is to contact the Revdex.com and YOUR COMPANY'S headquarters.  As you can see, I am not going away until this is resolved.  Do you treat all of your customers with such disregard, or am I just the lucky one?
This issue needs to be resolved to my satisfaction.  So far you have NOT assisted me in this endeavor.
[redacted]
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello Mr. [redacted],
font-family: arial, sans-serif;">My name is Jayce with One Live Media's Advanced Customer Support Team. I do apologize for any inconvenience that has occurred with your order due to the system error and with the miscommunication that occurred. Once your order was able to be sent to the warehouse, there was an out of stock item which prevented your order from shipping out.
I have looked into refunding for the missing item and to have your order shipped as quickly as the warehouse can. Unfortunately, it does seem that your order has been refunded entirely by PayPal due to a Claim you have issued with PayPal. Your order has been cancelled as well.
The technical system issue has been fixed and will not occur again. We do value you as a customer and have noted the feedback you have sent to us. If there is anything more we can do to help with questions or concerns, please feel free to contact us through e-mail.
Thank you for your patience and support,
[email protected]

Hello [redacted], My name is [redacted] from One Live Media. I sincerely apologize for any concern or inconvenience this situation may have caused you. It is very important to us that you are served properly.The transition to our new fulfillment center caused a few unexpected delays, however this is no...

excuse for any inconvenience you have experienced. I wanted to let you know that your order has been fully processed and should be shipping by the end of business tomorrow. As soon as your package is shipped, you will receive an email with tracking information for your order. Once again, I apologize for any inconvenience. Thank you for your support and giving us the opportunity to make this right for you.Please don’t hesitate to contact us if you have any questions either through the Revdex.com or e-mail.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer has been refund 50% of the cost of the item plus the shipping cost amounting to 24.25. Typically the refund takes up to 72 hours to reflect on the account but can take up 10 days to process at the longest.

Complaint: [redacted]
I am rejecting this...

response because: This bussiness did not return my money on its own. Nor have they contacted me in any way to let me know what was going on with the order place 6 months ago now. The only way we received our money back was by filing a fraud complaint with the bank. When they didn't respond to my bank our money was refunded BY THE BANK. More then a dozen attempts were made to the company to find out what was happening and to receive a refund and each time they would only "take a message".
Regards,
[redacted]

Unfortunately, due to a high volume of orders placed this holiday season, we are experiencing delays in processing time.  This order has been shipped, below are the tracking details that should have been received by the customers email address on Dec. 16th when it was shippped. ...

USPS SPExpress Economy Ground [redacted]

This customer has been in communication with our VIP department regarding this ticket order and the merchandise associated with this order. He has been informed that the merchandise shipped and is on its way. The latest email dating 8/11. The screen shots show this issue has been resolved with the...

Customer by our VIP department.

Hello Mr. [redacted],I have cancelled your order per your request. Once the funds have left our account, you will receive a credit confirmation. Please allow up to 10 Business days for the credit to be reflected onto your account.I am sincerely sorry for any frustration you have experienced. If there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for your patience and support,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] – We are no longer the merchandiser for this band (Volbeat), and as such have not been able to fulfill a few of this band’s orders. This order has been refunded in the full amount of $20.39 on 1/20/15 for out of stock items.

Hello [redacted],We do apologize for the inconvenience that has occurred with our response. We did reach out to the warehouse to send a return mailer for you on 10/28. Unfortunately, the delay you have experienced is unnecessary. We have attached a return mailer to this e-mail so that you can...

return the items for a full refund. Once we are able to to verify the tracking as the order returning to us, we will then refund the order back to your account. Once the funds have left our account, you will be e-mailed with a credit notification. Please allow up to 10 Business days for the credit to be reflected onto your account upon receiving the notification.We do apologize again for the inconvenience that has occurred. If you have any questions or concerns, please feel free to contact us at [email protected]

Hello [redacted],My name is [redacted] with One Live Media's Advanced Customer Service team. I want to first start off with how deeply sorry I am for any frustration you have experienced with your order. Unfortunately, at this time it does seem that your order has shipped out.If you would like to receive a...

full refund, please refuse the order or write "Return to Sender" on the label to have the order shipped back to us without receiving additional shipping fees. I can, however, process your original request to credit you for the discount code you forgot to process. This should have been escalated to the Advanced Customer Service team regarding your discount code which I do apologize again for any inconvenience.Please respond on how you would you like for us to proceed at this point as your order has been shipped. If there is anything more we can do to help with questions or concerns, please feel free to contact us at [redacted]Thank you for supporting the Austin Mahone store.[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The major problem was that I ordered the items in August, and every time I tried to contact the company about my items. I couldn't get an answer. They would just say, " we can't give you any information on your purchase, but if you leave your name and number someone will get back to you". That never happened! No answers for four months. I got these items for my five year old son for Christmas, and that company messed that up for me. Worse company ever!! Will never buy an item from this company again. Than when the item got delivered, the box was all ripped up and the one item was ripped. Called them back, to tell them about the way the package arrived. And they could even say they were sorry. Just oh well. Don't know this company is still in business. A SORRY would have been nice. This company is so unprofessional  Thanks for nothing,
[redacted]

Complaint: [redacted]Revdex.com:I dont know if I should be respondin to one live media's message to me through this text but I will write my message here to send to them. I never received your "re shipment" of my items. That is why I am making such a big deal out of this. It's been so long and I have sent so many emails and called so many times that I don't know where the actual confirmation numbers are but I made a complaint about not receiving my items so you said you would cancel the shipment and send a new one? I'm assuming that's the new tracking number. I never received the new items. I feel you may have confused the shipment with the socks as that was the shipped item that yes, I had received. I still have not received my missing items from the bundle -poster, stickers ( I received defective ones and you guys said you were shipping new ones) also the cd. You claim to have called and emailed me yet you called ONE time and left a voicemail which I shortly after returned and was never contacted again. I also had sent 10-30 emails to you at a time because you would not respond to me. I have never received such terrible service from someone and trust me, you have a terrible reputation in the Bassnectar community. All I ask is for my items to be shipped to me and I will never order from you again   Regards, [redacted]
Regards,
[redacted]

Complaint: [redacted]
This is really more of a question than a rejection.
This is in response to [redacted]. I want to know which item happens to be out of stock. And when will it be available as I really just want my order. So I am waiting to hear back from you on what is back ordered before I pick cancel or short ship.
Thank you
[redacted]

My wife ordered a Motley Crue Hockey jersey at the beginning of November 2015 as a Christmas gift for me. Well within a couple of weeks she received the wrong product. After contacting them to get return instructions, she returned it and they received it back. The last time she received an email from them was on December 4th when she was told that a replacement order was being entered for the correct product and she would receive tracking info shortly. Well again, that was the last time she has heard from them. She has sent them many emails since Dec. 4 to get a status on the order and once I found out I have sent a couple of emails myself (this last week) in an attempt to help her. Neither of us has received a response at all. This jersey was over $100 and I sure hope that we will either see the money back or the actual jersey soon! Very frustrated with this total lack of customer service. I have never done business with a company this bad. I just want a simple status update.

This order has been shipped on 2/12/15.Tracking:[redacted]

I ordered 2 item for Christmas on Dec 10th. On Dec 18, they email telling me about a shipping delay. On Dec 28 (after Christmas) they finally ship. UPS make 3 delivery attempts on Jan 8,9 & 10. Then they ship back to One Live Media ( I never get a chance to pick it up at UPS (shipping back right away is the sellers choice). I make multiple calls, their customer service is nothing more than an answering service. Eventually they will forward you to their ADVANCED customer service. This is VOICEMAIL!!!!. They finally contacted me after I filed a dispute with Paypal. Their email said they would reship. IT DIDN"T HAPPEN. THen I escalated it to a claim. Now that I threaten to take back my money they call to try to settle. It's been 2 months since I placed my order and I'm waiting for my money back. I will NEVER buy ANYTHING that uses One Live Media.