One Live Media

Hello [redacted], We sincerely apologize for any inconvenience this may have caused you. It is important to us that you are served properly. We want to ensure that you have a positive experience shopping with the official Jeff Gordon Store. I have processed a refund for the cost of the expedited...

shipping that should have been applied to your order. You’ll receive a credit memo via email with the details of the refund. Upon receiving the credit notification, please allow up to 10 Business days for the refund to be reflected on your payment method, which depends on your bank or credit company or Paypal.Unfortunately, we are not able to reimburse funds we do not have, so we would not be able to refund the cost of the shipping used to return the items to us. Due to the inconvenience you have experienced, we have issued you a $15.00 discount voucher for a one time use on a future order. The discount is valid for one year ending, Sept. 7th, 2017. Discount Voucher: [redacted]  Once again, I apologize for any inconvenience or frustration you have experienced. If there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you. -[redacted]

I understand the customers concern about her tickets. However as stated at the time of purchase, and in the email received from one of our customer service agents. The tickets will be shipped out approximately 2 weeks (10-14 days to be exact) prior to the show date, as has been our practice with...

every show where tickets are shipped directly to the customers. I spoke directly with the Ticketing Department Manager and these tickets are set to ship this week, ahead of schedule. As 14 days before the show is on Sunday the 9th, and typically tickets would be shipped the following business day the 10th. But as stated previously these tickets will be shipped this week. All tickets are shipped 2nd day service. Barring any unforeseen complications with the courier, of which we have no control, these tickets will reach the customer with more than enough time. If by chance, these tickets are not received with enough time, we only require 48 hour notice prior to show date, to have tickets printed at will call at the venue. Please keep in mind, this is only an option if the original method of receiving tickets is ineffective. As the ticket delivery method for the tickets is directed by the venue, the methods cannot change based on customer preference. In conclusion, these tickets will be shipped this week, tracking information will be sent to the customer once these tickets have been labeled with a shipping label. The customer will then be able to track the tickets throughout the entire shipping process. I am sorry for the concern, and lack of response initially.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, We do apologize for the inconvenience that has occurred along with not responding to your caller tickets from the call center in a timely fashion. The following information is provided by the [redacted] Online Store Shipping FAQ...

[redacted] Orders ship from Ontario, CA. Our current order processing time is approximately 1-5 business days for in-stock merchandise..During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible.  Business days are defined as Monday through Friday and exclude US Holidays. The following information is the tracking information pertaining to your order: Tracking #: [redacted] Carrier: FedEx 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This order has been cancelled and refunded. The customer should be receiving an email confirming the cancellation and refund. Responses can take up 48 hours (two business days) and our Customer Service Business hours are Mon-Fri 9am - 6pm. Unfortunately on Saturday when the original...

contact was sent regarding this order no one was available to respond. We apologize for the trouble you have gone through. You should typically receive the refund within 72 hours, however refunds can take up 10 days to process.

This company is the one of the greatest rip off artist of our time. I ordered a Michael Jackson calendar order number [redacted] on October 17th. I wrote to their [redacted] via shopify.com" support with the request "Could you let me know when this item shipped, what the shipping number is, and when could we expect to see it?" to find out how to track my purchase. I never got a response. I called the company at [redacted], on Monday October 26th and talked to Pamela. She informed me that she would have someone call me back. That never happened either.
I called back this morning and spoke with Pamela again; she told me she would have someone call me back. I didn't want to do that and wanted to speak to someone. So she put me on with Lisa, who is was reported to me to be a manager. What Lisa explained was a well insulated rip off. Their customer service center only takes (new) orders. The service area does not take calls at all. The "customer' center has no access to customer data to help track any orders, while to customer service center has no contact with customers at all!
I would ask Revdex.com is there anyway we can be on a list either email or regular mail about getting notices of companies that are less than optimal to work with. Some sort of warning system. I would subscribe!!

Hello [redacted], We do apologize for not answering  your caller tickets in a timely fashion. The item: Somewhere Back In Time Mummy Zip Hoodie is an out of stock item. We have already processed the refund for the missing item in your order. Once the funds have left our account, you will...

receive a credit notification. Please allow up to 10 Business days for the credit to be reflected onto your account. At this point, we can either cancel the rest of your order and refund the rest of the order or process the remaining items in your order. We do apologize again for the delay that you have received. If you have any questions or concerns, please feel free to contact us.

Complaint: [redacted]
I am rejecting this response because I have yet to receive my refund. I also want assurance that returning this package will result in a full refund. I did not use and could not use the items as the gift I needed it since it was not on time. But the shipping package includes a label that says "intimates such as boy shorts" can not be returned. I want an exception to be made due to your error and I had to purchase a new gift anyway. 
Regards,
[redacted]

Hello [redacted],Your order is important to us and we apologize for this shipping delay. Due to higher than normal volume as well as the holidays, orders took a bit longer to ship out of the warehouse. Please also note, Priority shipping is based on the weight of the product and does not mean the order...

will ship same day as the order being placed.I've reviewed your order (# [redacted]) and found that it was shipped. Please use the below tracking link. ([redacted]) Your package has an estimated delivery date of Tuesday, December 27, 2016. If you have any other questions, please feel free to contact us.Once again, I apologize for any inconvenience or frustration you have experienced. If there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you,-[redacted]

We have been communicating with this customer, as per the screenshots added. As we are awaiting an inventory check for the item in question, we have confirmed the weight that was recorded for the shipment by the warehouse matches the weight recorded by Fed Ex when shipping this order. All items were...

accounted for. However, if the customer will file a claim with Fed Ex and send a copy of this claim to [redacted] the email that he has been corresponding with, then we will process the refund for this order. Unfortunately this claim has to be done by the recipient.

Complaint: [redacted]
I am rejecting this response because:
It has been two months with no product.   This still does not explain why the phone calls were never answered or why I was never called back with the messages I left.   A coupon for future orders does me no good when I will not be ordering from the store again.  I could have ordered off of Amazon and had my stuff in less then a week.   I'm getting my order after the Christmas rush and I ordered well before christmas.  I will not be satisfied at all after this transaction.   I definitely will not say I'm satisfied with a response when my items are still not here because who knows how long it will take. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I believe the level of the companies service far below standard. Given the fact I did not receive a response from the company until filing a claim was filed with the Revdex.com, shows their lack of interest in customer satisfaction. As indicated before, I spoke with three agents whom said they would have their 'Advanced Team' return my call. Once, I even left a voice mail with this department. Additionally, numerous emails remain un-replied. Upon the internet, there are a handful of public outcries with threads of correspondence outlining similar experience with One Live Media's poor service. That said, I want to be a voice for the mass. To stand up for ourselves and say 'no' to this type of practice. If they hide behind the shroud of anonymity of the internet. It is unexceptionable to treat fair-paying customers with such disregard. I paid for overnight delivery. The mis-shipment by One Live Media has delayed receipt of the correct item by one-month, as I still have yet to receive the item ordered. Why should I as a customer accept that it took a week from my original call to inform them of their mistake, and a ground shipment label return that took 10-days for them to receive the item, and another 21-days before they even promise to reship the correct product? How is this fair-practice. I appreciate the refund of my original shipment costs; however, this is only being issued following my complaint the the Revdex.com. I believe more needs to be offered. I feel the company is not practicing responsible business relations with their customers. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:   It should be safe to assume that the businesses suggestion in the receipt is if a customer has a question about their purchase to email their "support" contact email that they would reply within three business days, instead of not replying.  I had a simple request about how I was to receive my tickets, they failed to assist me.  I was not going to drive a great distance to an event and hope they would let me in without tickets.  Now I see there are a great deal of complaints by other customers with the same experience of not being contacted back with questions.  Poor customer service is the reason I missed going to this event. I feel I deserve to be refunded for this event.
Regards,
[redacted]

Hello [redacted],We do apologize for the inconvenience that has occurred with your order being received damaged by the warehouse. We have escalated the issue through every channel and gained the approval to send you the damaged merchandise that you have approved you wanted over the phone conversation with one of our Customer Service Representatives. Once the order has been shipped, you will receive a confirmation e-mail with tracking information pertaining to your order. If you have any questions or concerns, please contact us at [redacted].

Complaint: [redacted]
I am rejecting this response because:
I filed a complaint 12-18-2014 , ID [redacted], explaining how I had order a Motley Crue commemorative ticket frame holder and Motley Crue apron (order # [redacted]) from this company on Nov 28, 2014 and had not received an update as of 12-18-14 and was unable to get a response to phone calls and emails from the company. My desired outcome was to have my order canceled. My complaint was handled in an unbelievably timely manner by one of your Dispute Resolution Specialists and a response form the company was emailed to me 12-19-2014 informing me they were investigating the status of my order. If it had not already been shipped they would process a cancellation immediately. Someone would be getting back with me soon. At that time I was satisfied with this, and the complaint was closed, however no one got in touch with me and instead only sent me an email 12-20-2014 informing my order had shipped. The order confirmation only showed the apron has shipped and I have yet to hear anything about commemorative ticket frame holder. According to shipping info it just only began the shipping process as of 12-20-2014 and by my request should have been cancelled as it had not yet shipped as of 12-19-2014. Since it has already gone out I will except the apron but want an answer as soon as possible on the ticket holder. If has not been shipped as of 12-20-2014 I want it CANCELLED and immediate notification of this cancellation.
I would still like a full refund of $174.45 if the full order has not shipped as of 12-20-2014, as I requested the order be cancelled. I will not be paying shipping to return the apron that I asked to have cancelled nor will I deal with this company any further in order to arrange a return.
Regards,[redacted]

[redacted], [redacted] – This customer has been refunded in the full amount of $29.13 for the order that was out of stock and not to be restocked on 1/21/15.

My husband and I attended the Willie Nelson concert at the USANA amphitheater in [redacted]. We purchased special tickets months before the concert, ones that included preferential seating and other benefits, t-shirts, bag, pin, etc. These extras arrived the week of the concert and the tickets were delivered a couple of weeks earlier. The concert was one of the best I've ever attended, and we received audio downloads of the entire concert within a week or two of the concert. One Live Media provided excellent customer service, and we had the best time at Mr. Nelson's concert. That you One Live Media for a wonderful experience.

Hello,
We sincerely apologize for your experience with us we have refunded you the full amount that you have paid the $44.65. The refund receipt is below.
Amount:$44.65 USDRefunded:$44.65Fee:$0.00 Date:2014/10/21 02:26:42Status:RefundedDescription:Order #...

[redacted]Card DetailsOrigin:United States CVC Check:PassedID:card_[redacted]Name:[redacted]Number:[redacted]Fingerprint:[redac...⇄ [redacted]Type:Visa credit card

Complaint: [redacted]
I am rejecting this response because: The tracking number you have sent me delivers the following response:We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause.I've tried numerous times and the number is incorrect, meaning I cannot track this package. Also the refund you offered me for the $30.00 doesn't include the percentage of shipping for that item that should also be refunded. As I'm now not receiving one of my 3 items, I should only be charged shipping for 2 items and therefore require the additional amount of shipping to be refunded also. 
Regards,
[redacted]