Online City Tickets

Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address [redacted] concernsWe should explain that OnlineCityTickets.com is an online exchange, which means we do not own or generate tickets—instead, we facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." [redacted] states that he did not know he was being charged in U.SDollarsThis is inaccurate, as our checkout process details this informationThe statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” discloses this informationAdditionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsWe consider this issue closedIf [redacted] has any questions about an order or our website, we welcome him to reach out to us.Thank you,OnlineCityTickets

Thank you for reaching out to us regarding the concerns of our customer, Ms [redacted] We appreciate the opportunity to address this matter.? It should be noted that? Online City Tickets? is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on? every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”In regards to? Ms [redacted] 's statement that her tickets were priced above their primary-market, or "face," value, it should be noted that this is a common occurrence on the secondary marketThis is because all tickets sold on the secondary market are owned and listed for sale by individual ticket sellers, who price their tickets based on a range of factors, including customer demandAll prices on our website are set by individual sellers, not by Online City TicketsPrior to choosing tickets, Ms [redacted] was made aware of the fact that her tickets may be above face value several times throughout the checkout process, with the message, "Prices may exceed face value."? Ms [redacted] was presented with an interactive map of the venue, displaying all available seatingAt that point, Ms [redacted] selected the tickets she wanted to buyAfter choosing those tickets,? she was taken to our? checkout page.? From there, she was directed to review the itemized order breakdown, which clearly displayed the ticket location, price per ticket, all fees, and the total price in bold textThere was also an information box under the order summary box which repeated the following message: "We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venue."? Ms [redacted] was required to agree to our terms and conditions?"visible in a text box below this order total?"and presented with the bold-text message “All sales are final.” At this point,? Ms [redacted] ? was also presented with the? message “I agree to the sales terms and conditions above,” and checked the box to signify her agreement with this statement.? During this process,? Ms [redacted] ? saw an even more in-depth order? summary that displayed the quantity, location, and prices of her tickets, delivery and service fees, and the total charge.? Additionally, at the time of checkout, Ms [redacted] was again shown the specific seating location she had selected: Section 16, Row KKShould Ms [redacted] have needed any clarification at the time, she could have reached out to one of our sales agents to provide clarity as to the exact location of these particular seats.Online City Tickets has fully adhered to the sales terms and conditions that Ms [redacted] agreed to prior to completing her purchaseMs [redacted] received the valid, authentic tickets that she selected and was able to attend the event using the tickets she choseOnline City Tickets operates our own customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on our webpage and all correspondenceWe encourage Ms [redacted] to utilize this resource for any additional concernsAs it currently stands, we consider this matter closed.? Regards,Online City Tickets

I would not rate my experience with this business highlyThey charged me close to fifty dollars per ticket as a "service charge"! And in addition to that, an "email delivery charge fee." I think that is a load of ***, personallyI bought two tickets at $apiece, and have to spend another hundred dollars for service fees? No

Thank you for contacting us in regards to the concerns of Ms***Though her concerns are unclear at this time, we hope to provide clarification to our valued customer in regards to any confusion she may have Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Ms [redacted] placed her order on 4/10/ for Foster the People which takes place on 5/31/Her tickets were shipped via [redacted] to her on 4/13/2017, and scheduled to deliver before her eventMs [redacted] was sent an email regarding her package's tracking information so she may check its delivery progressIt should be noted that prior to receiving this claim, Online City Tickets has been in contact with Ms [redacted] and offered a one-time courtesy resolution in the interest of customer serviceOur customer has accepted this as an amicable resolution; as such, we consider this matter resolvedIf our customer has any additional concerns relating to their order, we welcome her to contact our customer service department.Regards,Online City Tickets

Be very careful what you click on I was searching for "Hershey Theater", on Google, and this company must have paid a fee to be first in the results, and I stupidly clicked on it, went only to their website, and purchased tickets, before I realized I spent $instead of $for the same exact event, same row seats, which were still available from Ticketmaster - which is the ONLY authorized seller of tickets for Hershey Theater Not to mention, OnlineCityTickets website looks earily familiar to Ticketmaster - I wonder why Before you ever buy at this site, make sure you cannot get them MUCH cheaper elsewhere

Complaint: [redacted] I am rejecting this response because:I acknowledge that the terms of the agreement were given, and that I should have noticed that I only got one ticket However, given that I contacted CityTickets immediately after the transaction (within minutes), there was no reason why the transaction could not have been canceled Given the fact that I attempted to cancel the sale so quickly, and that I was buying one ticket for five times the face value, I would like to be refunded the full price Sincerely, [redacted]

Quick and easy to order ticketsHad my download in min after placing order

This was an easy and quick experience to get concert tickets

Thank you for contacting us regarding this matterAt Online City Tickets, we value our customers and appreciate this opportunity to address Ms [redacted] concerns.? As a secondary marketplace, Online City Tickets has no affiliation with any box office or venue and does not own or generate any ticketsRather, our role is simply to facilitate transactions between ticket buyers and ticket sellersFor this reason, we must ensure that our policies are fair to both parties, and therefore must adhere to an "all sales are final" policy, to which all customers must agree prior to purchase.Our company takes unauthorized claims very seriously and, when Ms [redacted] first contacted us, our team reviewed her transaction to address her concernsUpon further review of the order there was no indication that the order had been placed illicitly, thus we were unable to provide a refund for this order due to our "all sales are final policy" which is in place to ensure both customers and sellers are treated fairly.? This policy was agreed to by the purchaser prior to checkout, as no order can be processed on our site without this having been agreed toIt should also be noted that multiple previous orders have been placed on our website using all of the same billing and contact information used for this purchase, with no issues reported on the previous transactions.Online City Tickets has fully adhered to the terms and conditions to which the purchaser agreed prior to checkoutAlthough she is not due to receive a refund per the agreterms, we have reached out to Ms [redacted] in an effort to provide a resolution to this matter that would be amicable to both partiesHowever, we have been unsuccessful in reach herIf Ms [redacted] would like to discuss a resolution to this matter, or if she has any further questions or concerns, we encourage her to reach out to our customer service teamAt this time, we consider this matter resolved.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”Although our customer has indicated that the selected lower level tickets during the checkout process this should be noted as inaccurateOur site is completely user-driven meaning that all order details are either selected or in-put by the customerAfter our customer selected the event they were interested in, they proceeded to select a ticket listingThe listing our customer selected at this time clearly stated, “Section: Row: 13” with the notation that this listing was classified as Zone Seating clarifying that tickets will be within the listed zone or section listed or one comparableOn the checkout page, complete itemized breakdown of our customer’s order including the location of and price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order place on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandThis fact is disclosed on the top of every page of the websiteSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.The tickets our customer received on 10/6/2017, prior to their event on 1/9/2018, were in the exact section and row which our customer select during the checkout processIn addition to this current claim, our customer has filed a dispute with their credit card regarding this orderWe are unable to assist further while the dispute remains open due to the nature of the dispute processWe encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcomeAs it currently stands, we consider this matter closed.Regards,Online City Tickets

My tickets came in a timely manner and the seats were amazing! I would buy for them again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough their response denies that they are responsible for the financial burden requested because they are a third party, they are processing a refund for the requested amount (although untimely and done in poor communication) Sincerely, [redacted]

"Helvetica Neu Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers Mr [redacted] stated his delivery date was 11/17; to this we would like to provide clarificationMr [redacted] received an email on 11/stating that his tickets were being shipped and was provided [redacted] as the tracking number to view the tracking detailsThis information informed Mr [redacted] that his tickets were to be delivered on 11/18, not 11/as Mr [redacted] indicatedAs Mr [redacted] stated, [redacted] attempted to deliver his package on 11/ However, we informed Mr [redacted] that we would reach out the seller and request the tickets be reissuedAt this time Mr [redacted] was notified that this was simply a request, not a guaranteeAs Online City Tickets does not own or generate tickets any reissue requests are dependent upon the primary market The seller was able to reissue Mr [redacted] tickets and they were delivered via email prior to Mr [redacted] eventAs Mr [redacted] received his tickets prior to receiving this complaint, we consider this matter closedWe encourage Mr [redacted] to contact our customer service with any additional concerns he may have Regards, Online City Tickets

Thank you for reaching out to us regarding the concerns of our valued customer, Ms [redacted] We appreciate the opportunity to address this matterOnline City Tickets operates on the secondary market, meaning that we are not affiliated with any venue or box office and do not own or generate any ticketsRather, we simply facilitate transactions between ticket buyers and ticket sellersBecause of our status as a secondary marketplace, any changes made to date or artist are outside of our purviewOur 100% Buyer Guarantee ensures that a customer will receive a refund if their event is cancelled outright, without being rescheduledThis information is stated in our terms and conditions, and repeated on the checkout page with the following message: "Your tickets will: Be completely refunded (minus shipping) if the event is cancelled."On 12/19/15, Ms [redacted] purchased tickets to see [redacted] on 03/29/On 03/08/16, we received notice that the event had been postponed by the artist, and contacted Ms [redacted] to inform her of thisAs soon as we were made aware that a new date had been set by the artist, we contacted her again to provide this information, and she has since indicated that she would no longer be able to attendIt should be noted that Ms [redacted] is not due a refund for rescheduled events per the terms and conditions to which Ms [redacted] agreed prior to checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”Ms [redacted] 's tickets were delivered moments after she completed her purchase, and remain valid for the upcoming dateAdditionally, we have reached out to our customer and provided a resolution to this matter that was amicable to both partiesAs such, this matter has been resolved, and we hope that Ms [redacted] will choose Online City Tickets for her future event ticketing needs.Regards,Online City Tickets

Thank you for reaching out to us regarding the concerns of our valued customer, Mr [redacted] We appreciate the opportunity to address his concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.Mr [redacted] has indicated that he believed he was purchasing directly from the official venueHowever, directly on the homepage Mr [redacted] visited we state, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Event Center.” When Mr [redacted] selected the event he was interested in, [redacted] on 3/8/2017, he navigated to the ticket listing pageThe top of every ticket listing page clearly notifies customers that, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This fact is also reiterated on the checkout page.In regards to the delivery of Mr [redacted] ’s tickets, we would like to provide clarificationWhen Mr [redacted] selected the ticket listing he was interested in, it clearly noted “Email delivery by: 3/7/2017.” Due to the nature of our business as a secondary marketplace, Online City Tickets does not own or generate any tickets and therefore does not set or control delivery dateRather, the estimated In-Hand Date is set by the individual seller of the tickets and is often dependent upon the primary issuer of the tickets, with which Online City Tickets has no affiliationThis information was clearly presented to Mr [redacted] on the ticket listing and highlighted in red text on the checkout page before he submitted his order? Additionally, these details were clarified in an email Mr [redacted] received minutes after placing his order.Though Mr [redacted] has indicated that he has attempted to contact us, the only communication we have received from him is an email on 3/2/Nevertheless, we have routed Mr [redacted] ’s order to be directed to a customer care manager should he have any additional concernsAt this time, Mr [redacted] can anticipate the delivery of his tickets on or before 3/7/to the Hotmail email address he entered at the time of purchaseIf Mr [redacted] wishes to discuss his order further, we encourage him to contact us.Regards,Online City Tickets

Thank you for your response regarding this matterAlthough Mr [redacted] continues to press forward, Online City Tickets maintains that he was adequately notified of the date changeAs Mr [redacted] has confirmed, he received the initial email regarding the new event date delivered to his email address on 9/2/at 8:AM CSTA second email regarding the correct event date and time was delivered to this exact email address on 9/2/at 8:AM CST; immediately following the initial emailThese emails were sent as a courtesyAs we clarified in our previous response, "We shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs."As we have fully addressed Mr [redacted] concerns and attempted to resolve this matter, we consider this closedAny additional concerns Mr [redacted] may have can be directed to our customer service department.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customer and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." On April 11, 2016, Ms [redacted] selected Tickets for Summerfest - [redacted] on July 8, at 8:PM in Section 12, Row A-CC with the fully disclosed note: "Zone SeatingThe seller is committing to procure these tickets for you upon receipt of your orderAfter you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money backOrders exceeding four tickets may be split up into different rows within the requested zone or section." We can confirm Ms [redacted] was provided tickets within the zone she chose to purchase, which was Section 12, Row A-CCWhen Ms [redacted] selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bold textMs [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bold-text message “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and checked the box signifying her agreement with this statementDuring this process, Ms [redacted] saw an even more in-depth order summary that displayed the quantity and prices of her tickets, the delivery and service fees, and the total chargeOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Online City Tickets has fully adhered to the sales terms and conditions that Ms [redacted] agreed to prior to checkout, and Ms [redacted] has been provided with valid, authentic tickets in the zone she selectedWe have been in contact with Ms [redacted] in an attempt to offer a resolution to this issue, at which time she indicated that she no longer wished to discuss the matter with usOur management team is available to handle any additional concerns that Ms [redacted] may have; as it presently stands, we consider this matter closedRegards, Online City Tickets

Complaint: [redacted] I am rejecting this response because: based on the response, the company did not read my complaint It specifically says on the email (the email was on 6/- not 8/as stated in the response) "If there is an issue at the venue, call us immediately at [redacted] " So, why is that printed on the email? We had an issue at the venue and called immediately but there was no one there to answer the phone Was that on purpose? No one available the night of a concert? I need an answer to this question This is fraud I stated that the tickets were not printed before my daughter left for the hour drive She was excited about getting to the concert So there is no alternative? You are just out of luck if you forget? There was no other way to get them printed? Were we suppose to lie to the venue? Is that a reasonable expectation? If the company puts that statement out there to call immediately if you have problems at the venue, then the expectation is that you will call that number to get help We did not get any help If we would have received help, then this entire situation could have been avoided The company failed to meet expectations and should have offered another way to get the tickets printed when you are hours from home My $is to be refunded immediately as that is the only acceptable resolution Sincerely, [redacted]

OnlineCityTickets.com has contacted Ms [redacted] , and we feel we have reached a resolution that suits both partiesWe now consider this issue closed.Thank you,OnlineCityTickets.com

I purchased my tickets for event and it was a smooth transaction vs [redacted] My order confirmation was receivedThank you,