Online City Tickets

HORRIBLE, DO NOT USE THEM, THEY OVERPRICE TICKETS, THEIR FEES ARE OUTRAGEOUS AND YOU CANNOT CANCEL YOUR ORDERI PURCHASED TWO TICKETS FOR DISNEY ON ICE IN MIAMI, INNOCENTLY ASSUMING THE PRICE WOULD BE PRETTY MUCH STANDARD WHEN I NOTICED [redacted] WAS 50% CHEAPER BUT GUESS WHAT? COULDN'T RETURN MY PURCHASE

[redacted] *** is stating that his order total for two tickets was $when in fact that was the price per ticketWhen [redacted] *** selected their tickets, they were taken to our checkout pageFrom there, they were directed to review the itemized order breakdown, which clearly displayed the price per ticket (tickets at $each), all fees ($1045.45), and the total price ($4480.45) in bolded textThen, [redacted] *** was directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, [redacted] *** was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that he needed to click to continue with checkoutBelow this check-box, another message was displayed that read: “By clicking ‘Place Order’, your credit card will be charged ($4480.45), which includes ticket, service, and delivery fees.” This notice was followed by a button labeled “Place Order.” By checking this box, [redacted] *** signified his acknowledgement of the total price, our sales terms and completed his order.As a secondary marketplace, Online City Tickets is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryWe have been in constant contact with [redacted] *** regarding this issue, but have been unable to reach an amicable resolutionWhile our management team is available to handle any additional concerns that [redacted] *** may have, we consider this matter closed

Thank you for reaching out to us and bringing this matter to our attentionOnline City Tickets values our customers and we would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersMs [redacted] has stated that Online City Tickets does not state that it is a resale marketplace; this should be noted as inaccurateWhen Ms [redacted] visited our site, the homepage clearly states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Starlight Theater Kansas City.” Once Ms [redacted] selected her event, John Legend on 6/13/2017, she navigated to the ticket listing pageThe top of this page reiterates, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This information is further repeated on the checkout pageAfter Ms [redacted] selected the listing she was interested in, she continued to the final page of the checkout processHere customers are provided with an order summary that displays the event details, ticket location, and price per ticketMs [redacted] was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedTo adequately alert customers to this, enclosed by a blue box, the message, “Please note that your Total Charge has been updated” populatesAlthough Ms [redacted] has claimed that her order total including fees was not displayed, a complete itemized breakdown of Ms [redacted] order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before Ms [redacted] was prompted to enter any payment informationAs Ms [redacted] continued, she was presented with the bold message, “All sales are final” and was required to select a check box signifying her agreement to the terms and conditions listedMs [redacted] then selected the "Review Order" button below these termsOnce selected, she was taken to a review page which displayed Ms [redacted] payment information, order summary and provided an additional itemized cost breakdown of her orderMs [redacted] then proceeded to select "Confirm & Place Order" at which time her order was processed.As a secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not generate tickets as a primary box office; instead, we act as an intermediary between fans and ticket holdersThis means the tickets listed on our site are priced by individual sellers, not Online City Tickets, based on their determination of a range of factors including customer demandCustomers are informed that tickets may be above face value on every page of the checkout processSince tickets are owned by sellers, this also means that the majority of any tickets sold on our site go directly to the sellerThe service fee represents what Online City Tickets uses to maintain operation costs including operating the site, screening sellers to ensure valid tickets, and providing customer serviceSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim Ms [redacted] contacted us via email to discuss her orderAt this time we clarified the above informationWe later received a dispute from Ms [redacted] financial institution regarding this transactionDue to the nature of the dispute process, we are unable to provide a resolution while the dispute remains openAs such, we consider this matter closed and encourage Ms [redacted] to contact her financial institution with any concerns regarding to the process or outcome of the dispute.Regards,Online City Tickets

Complaint: [redacted] I am rejecting this response because:? I told whomever I spoke to at customer service that my YEAR OLD SON had purchased the tickets.? He, being a minor, is legally not allowed to enter into a contract.? I do not know all the ins and out of everything that he had to "click" in order to purchase the tickets, but the company was called with an hour of the purchase that I HAD NOT APPROVED.? They have proved to be very unhelpful in this matter; every time I have emailed with them, even during a string of emails within minutes of each other, I have a different person responding - every time.? Seems like a cat and mouse game to me.They then told me that I should sell the tickets.? How on earth do I sell a ticket that:1.? Is a plain, gray credit card with NO markings - just numbers2.? No information at all on the card, no dates, seat numbers etc.3.? Last I checked, when you go to sell tickets either in person to someone or online (say at [redacted] ***), you MUST list seat numbers.? Not helpful.This company is completely ridiculous, has NO customer service - I can go on and on Sincerely, [redacted]

easy purchase quick delivery !! thank you !!

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.” Once our customer selected the event they were interested in, Brad Paisely, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, which was classified as Zone Seating, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order place on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processedDue to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryIn regards to the customers concerns of the tickets ordered and what was receivedthe customer had ordered two tickets set for zone seating in Section 12, Row ZZone Seating refers to tickets for seats that are guaranteed to be within the listed ZoneThe tickets which were delivered immediately after the order was placed are located Section 16, Row V, a section closer to the stage and three rows closerAs such the seller filled the order in accordance with the termsPrior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWhile we maintain that all order details were sufficiently displayed prior to placing their order, we offered our customer a one-time courtesy offer in an attempt to reach an amicable resolutionHowever, our customer declined this offerWe have since received a dispute from our customer's financial institutionDue to the dispute process, we are unable to provide a a resolution while the dispute remains openAs such, we encourage our customer to contact the financial institution with which it was filed for any additional questions Regards, Online City Tickets

Very simplexcited to useJust wpull prefer the hard ticketHaving the electronic ticket is not always so user friendlyEsp for some of the older generation

It was easy.and all I had to do is print my tickets

other sites allow us to pick our seats so this was a disappointment

Got my ticketPretty quick

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Centre.”Once our customer selected the event they were interested in, Joe Bonamassa, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, an order total populatesA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).”This message was displayed to our customer in bold text to sufficiently notify customers, not small printOur customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demand which is noted throughout the checkout processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 6/1/and received their valid tickets the following day prior to their event which is set to take place on 9/30/Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by San Diego Civic Theater.” All branding on our website is intentionally unique from that of the venue, with which we have no affiliation.Our website is completely user-driven, meaning all order details are either selected or input directly by our customersOnce our customer selected the event they were interested in, The [redacted] , they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Our customer has expressed concern regarding the name on their tickets, and we would like to provide clarificationThe name on the tickets represents the original purchaser that resold the ticketsThis information is carried over when tickets are resold on the secondary market, and the tickets are authentic and valid for use as described in our 100% Buyer Guarantee described below.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandAs our customer has noted, all orders placed through Online City Tickets are fully protected by our 100% Buyer GuaranteeIt is stated in several locations throughout our website that this guarantee ensures tickets are authentic and will arrive prior to customers’ eventsThis guarantee also certifies that all transactions will be safe and secureOur 100% Buyer Guarantee, however, does not provide for cancellation of an order upon requestSince customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties and adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? Although our customer indicated that they believed they were purchasing tickets for a Men’s basketball game, the event our customer selected clearly stated, “ [redacted] at [redacted] .” This information was restated on the top of the ticket listing and checkout page.? Nevertheless, we attempted to contact our customer to discuss this matter and provide an amicable resolutionWe were, however, unable to get a hold of our customer and therefore left a detailed voicemail and email describing this resolutionAs such, we consider this matter resolved, if our customer has additional questions regarding their order, we welcome them to contact us directly.Regards,Online City Tickets

Thank you for your responseAs we clarified in our initial response, our customer's valid tickets were delivered on three separate occasions prior to their event for them to print and bring to the eventAs we stated, the email containing our customer's tickets with information stating that tickets must be printed was delivered on 6/19/2017, 8/10/2017, and 8/11/Although our customer has stated they attempted to contact us the day of the event, this should be noted as inaccurateTo ensure quality customer service is being provided to all of our customer's, all calls are monitored and loggedOur records verify that no calls were received from our customer or MsMorris, who, although did not place this order has filed this claimWe apologize for the issues that occurred; however, as we previously stated, we are not affiliated with the venue and are unable to ensure that they will be cooperativeAs such, we sufficiently notify customers to print prior to arriving at the venueShould our customer have apprehensions regarding how the venue aided them with their concerns, we encourage they discuss that matter with the venue directlyTypically if a venue is uncooperative, customers facilitate a near by printing service store to assist.As our customer was notified via three emails that their tickets must be printed, we have fully adhered to the sales terms and conditions, including the "all sales are final" policy which was agreed to at the time of purchaseAs such, we consider this matter closed.Regards,Online City Tickets

I bought concert tickets at online city tickets, then found out that the tickets were extremely over priced and I paid over double for the same tickets offered on [redacted] .com Will not go through this company anymore to buy tickets

Thank you for reaching out to usOnline City Tickets has been in contact with Mrand Ms [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolvedIf Mror Ms [redacted] have any further questions or concerns regarding this order, we welcome them to contact a member of our customer service teamRegards, Online City Tickets

Thank you for getting back to usAs indicated in our previous response, the listing Ms [redacted] selected was clearly marked for Section: Bleachers 12, Row: A-CCThe following note was visible at multiple locations throughout the checkout process: "After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back."Ms [redacted] was provided with tickets in Section 12, Row BBAs such, Online City Tickets provided the exact tickets she chose, and has fully adhered to the sales terms and conditions that Ms [redacted] agreed to prior to checking outIn response to Ms [redacted] concern about the service fee, it must be noted that the service fee is the only revenue that Online City Tickets generates from a transactionBased on a range of factors, the service fee covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding ticket sellers and verifying that their tickets are authentic and validDue to the transparency of our checkout process, we maintain that Ms [redacted] was not misled regarding the location of her ticketsThe tickets remain valid for entry, and we are unable to cancel or refund the orderWe did offer to provide a courtesy resolution to this matter, as part of our effort to assist Ms [redacted] with this issue beyond what is required by our sales terms and conditionsHowever, Ms [redacted] declined that resolutionIf Ms [redacted] would like to discuss a resolution or has any additional concerns, she is welcome to reach out to our customer service departmentAs it stands, we consider this matter closedRegards, Online City Tickets

I could not be more upset with a companyFirst of all, this company gets you to buy off of its website by phishing and redirects you to their company website, rather than the select a seat website while the page loads the new windowSecond, this website brags about all sort of guarantee's but has a clause that the guarantee's can't be refunds, exchanges, etcThird, I tried to call the number listed and all I got was an automated message telling me it couldn't find my orderFourth, I received my tickets extremely quickly, so quickly in fact that I looked at them right away to not to my surprise, the tickets had been tampered withThinking this was the case I experimented by trying to sell my tickets on stub hub knowing full well stub hub is great with recognizing fake tickets or tickets that do not existShocker: Stub hub could not recognize my bar code and the bar code, name, and price of the tickets had been whited out and the bar code had been replaced with a fake codeWhile I didn't pay an outrageous amount of money, I'm a college student and was buying these tickets as a gift for my momI'm super ticked that now I have to go through the process of making a claim with my bank, cancelling my credit card (which I need since I'll be going out of town in days) and I'm still out bucksI will definitely be taking legal action at some point with this companyTHIS IS FRAUD!!!!!

Thank you for reaching out in reference to the concerns of Ms***We appreciate the chance to address this matterOnline City Tickets operates on the secondary market, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersTo this end, we are committed to providing the best possible customer service and maintaining a simple purchasing process.Ms [redacted] has indicated that she was provided misleading information regarding her tickets, though this is incorrectIt should be noted that no order can be placed without the customer having been told all pricing and ticket information prior to purchaseMs [redacted] stated that the seats she ordered with the sales agent over the phone were not what she requestedHowever, our records verify that the sales agent that placed this order on behalf of Ms [redacted] discussed with her a range of tickets listed on our site by sellers based on their available inventory based on her price range and seating preferencesThe sales agent discussed and reiterated the order details to which Ms [redacted] agreed to prior to placing the orderAdditionally, our sales terms and conditions were divulged to Ms [redacted] which included the “all sales are final” policy—a standard throughout the industrySince we operate on the live market, the availability and prices of tickets frequently change, as is the case for any live market.When Ms***’s order was placed on 2/2/she was simply informed of the seating availability in regards to our site at this timeAs Ms [redacted] verbally agreed to her ticket selection and our sales terms and conditions, including our “all sales are final” policy, we consider this matter closedIf Ms [redacted] has any additional questions regarding her order, we encourage her to reach out to our customer service departmentRegards,Online City Tickets

Thank you for reaching out to us regarding this issueOnline City Tickets has been in contact with Ms [redacted] and we have worked to reach a resolutionMs [redacted] is in possession of the tickets for the [redacted] event If Ms [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service teamWe apologize for any inconvenience this has caused, and as such, we consider this matter resolvedRegards, Online City Tickets