Online Fusion Inc.

I ordered the "free" LED collars June 4th, for $shippingA charge on my credit card for this amount showed up from the source eCommer*TXN-Donc(I left out the numbers in the source because they appear to change from transaction to transaction)In addition I received a charge for $for LED leashes that I'm pretty sure I did not check the box as wantingFor both these items I received emailed receipts, but I have not received any collars or leashes yetIt has been months
On June 19th, a charge from the same source showed on my credit card statement for $A month later, on July 18th another charge for $from the same source showed on my credit card statementI did not sign up for any more items from this company, and have not received any receipts for the chargesThey just appeared out of nowhereThe only thing I can think of that would be halfway legitimate is if, unnoticed by me, the fine print signed me up for a "subscription" of some sortHowever, in that case they needed to send me a receipt in order for the subscription to be valid
If you purchased from this company, you should check your credit card statements to see if the same thing has happened to youAlso just FYI, even though the Revdex.com has this company listed as being in Delaware, according to information from my credit card company, the Best Pet Parent company is located outside of the United StatesI am guessing Doncaster, a suburb of Melbourne, Victoria, Australia based on the Doncin their source code

Scam. I ordered my collars in May 2015. It's not Jan 2016 and they never came in the mail. They give you the run around if you call them and they promise they'll be sent soon or already in the mail. Scam.

I too was also "duped" with this business.Ordered my product in March and was given alot of bullcrap too.Nothing can/is being done about this scam company thats why they are still scaming people.

This company, Online Fusion, Inc AKA Best Pet Parent. Ordered a 2 free Safe Glow LED dog collars in April 18, 2015. I was charged $7.95 for shipping costs. I have never received my collars. I can not get a person on the phone but they send e-mails stating they are sorry for the delay and the items are on their way. I have notified them no less than twice a week since May 2015 both by phone call and e-mail that I do not want the items and desire a full refund, The last email I sent was a few days ago (September 2015). I told them that I had never received a refund or the collars and that the credit card that I used in April was no longer valid. I requested they send me a check for the $7.95. This is the response that I received from them: " I understand that you would want a refund. Unfortunately, we are only able to issue a refund back to original form of payment. As far as I know cancelled cards may still receive refund for at least 60 days. To be sure, you may contact your bank to verify and let us know." What a scam they are running!!!
[redacted]
Customer Support
http://bestpetparent.com/

the company got the matter taken care of they sent me the collars I ordered plus sent me 2 leashes thank you for your help in this matter

Ordered a dog collar and leash in April 2015 - they charged me a reoccurring $19.99 a month fee for a subscription I did not agree to. I called and they reversed that charge and I was no longer biller, however, I have never received my collar and leash. I can not get a person on the phone but they send e-mails stating they are sorry for the delay and the items are on their way. I have notified them no less than twice a week since June 2015 both by phone call and e-mail that I do not want the items and desire a full refund, I have still not received a refund only e-mails stating the items are on their way. Do not let yourself be scammed like I did. Thank goodness I was for less than $40.00

Revdex.com:
line-height: 150%; font-family: Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Review: Ordered two LED dog collars for $7.95. Never received. Emailed seven (7) times and always get the runaround that the shipper would be contacted.Desired Settlement: I would like to either receive the products or get a full refund and see that this company stops advertising these collars as I have seen the same complaint (with the same replied emails) on ripoff.com.

Review: I placed an order for Safe Glow LED dog collars on march 18, 2015. there have been several emails between me and the company because I have never received my order. on april 22 I was told I would receive my order on april 24. on may 6 I was told I would receive it the 2nd or 3rd week of may. today is may 17 and I still have not received my order. I have tried calling the company several times at different times of day with no answerDesired Settlement: either my order or an immediate refund

Review: I ordered 2 leash and collar sets on June 4, 2015.

My credit card was charged $7.95 for shipping.

I have not received my order.

I was charged $19.95 on June 19, 2015 but I do not know what for.

I would like all of my money refunded since I have not received any products.Desired Settlement: I would like the two leashes and two collars I ordered. Please send them. If you are unable to fulfill my order, kindly refund the $7.95 I was charged.

I would like $19.95 refunded because I did not agree to this charge.

Review: I placed an order for "2 free PetPedicure Dog Nail Trimmers" for $7.95 to cover shipping on 03 July 2015. Today is 28 October 2015, and I still have not received the order. My first follow-up inquiry was sent on 17 September 2015, to which the company replied "...shipping company error..." and that it was working to have my order shipped via a different company. I was told at that time to expect the order to arrive around 15 October 2015. I sent another follow-up inquiry on 27 October 2015, which has not been responded to.Desired Settlement: Either a refund (preferred) or prompt delivery of the product.

Review: Ordered 2 led dog collars on March 11, 2015 from website http://bestpetparent.com which advertised through Facebook. Have called the phone number listed on my credit card bill several times, plus e-mailing. Received e-mails stating my order has been sent. After numerous e-mails and last promised date of around June 4th - no collars! Have not been able to locate the website.Desired Settlement: I would like to receive the collars or a refund. If this is a scam company I want them stopped.

Review: Ordered an item for which I had to pay just shipping/handling on 6/30. exchanged emails multiple times, with claims of error in shipper, promise of redelivery, I agreed to wait, nothing happend, so promise of refund. still got nothing. It's not a large amount of money, so this is ridiculous. I guess they'd rather have a formal complaint filed against them.

Here is the original email that I responded to:

[email protected] via bizmailtoday.com

Jun 30

Dear [redacted],

Congratulations!

We have received your order for your FREE PetPedicure Nail Trimmer.

In order to offer you your Trimmers for FREE and ensure the highest quality of manufacture, your Nail Trimmers for your dog are shipped directly from the factory and delivery will take up to 4 weeks.

In the meantime, to access your PDF copy of my book "100 Dog Training Tips" (Plus more!) Click HERE

Sincerely,

Editor-in-chief

http://bestpetparent.com

Best Pet Parent

Suite 105, 501 Silverside Road

Wilmington, DE

99809 US



[redacted] (Online Fusion Inc)

Aug 29, 02:12

Hi [redacted],

I apologize for the lack of communication on our end. I've checked our system and see that your order was affected by an error made by our shipping company. We have since found a new shipping provider and have submitted your order to be reshipped to you correctly. Our shipping provider estimates you should receive your order by the 17th of next month. As this just an estimate, it may arrive a few days before or after that.

Please let me know if you would like to keep your order and wait for the items to arrive or simply refund your shipping charge.

Cielo

Customer Support

http://bestpetparent.com/

Review: I placed an order for 2 free LED collars and just pay S & H of $7.95 in April 2015. I was charged for this on my MC. I still to this date have not received the collars. I have called the company once & emailed 2 times over the summer with no response. Today I sent them 2 reply’s, from their previous emails, back in April stating they received my order & one from the payment confirmation. I wanted them to see the email with the charges to my MC and hoping they respond to this.Desired Settlement: I would like to receive the 2 LED collars that they charged me shipping for. If they are unwilling to do this then I want my Mastercard refunded.

Review: I ordered two collars for seven dollars back in April...waited for over a month and no collars. They kept saying they were in the mail. When I did not receive them in June I told them to cancel the order and refund the money and they said fine. Then after three weeks I emailed and keep contact with [redacted] from the store. She never emails back a definitive answer just more of so and so is looking over the situation. I am sick of it and called them last week and said I was contacting you and facebook. Here are some of the emails... May 13, 2015 [redacted]- We sincerely apologize that your order hasn't arrived yet. I've gone ahead and submitted a refund request to our refund department. You will receive your refund in 3-5 business days after your request is accepted. Please watch for future email from us in case our refund team needs to contact you in order to complete the request. [redacted] Customer Support [email protected] June 17 2015 [redacted], Thank you for your email. At this time I am unable to provide you with a satisfactory answer, so I have escalated this ticket to my Supervisor. You can expect a response from our customer support supervisor [redacted] within 2 business days. We do this so that your issue can be given the consideration it deserves and we can sort it out ASAP. Thanks for your patience! Regards, [redacted] Customer ServiceDesired Settlement: Just get my money back please....

Review: Company has not shipped collar(s)

Dear Pet Parent,

Can your dog be seen clearly at night, in the dark?

Your dog could if it was wearing one of these LED Glow Collars!

Check it out here

Right now we are giving away 2,700 FREE Safe Glow LED Dog Collars, all you have to do is pay for shipping and handling. You have never seen a dog collar light up like this... and they will all be gone TODAY! Click here to see it in action!Desired Settlement: refund of shipping and handling fee of $7.95

Date Order ID Total Order Status

02/24/2015 22:50 PM 238846461 $7.95 Accepted

Review: I placed an order with this company on March 2nd for 4 sets of 2 Safe Glow LED collars. They took the money out of my account, $31.80, on March 4th. I have tried numerous times to get this resolved. They promised me 2 other delivery dates...I did not receive my order. Then they said they couldn't give me a resolution so they would "escalated this ticket to a support supervisor". I never heard from them. I have made phone calls and all I get is a recording to leave a message. I have with no response. I even went on the web page and left a comment.... Again, no response. After numerous calls and emails with no response or resolution, I am filing this complaint. All I want is the product I ordered or a refund of my money. I would prefer a refund. The order number is [redacted]

Review: I ordered neon collars and leashes on March 25, 2015, and as of this date have still not received them, despite having paid in full. I sent emails to the Customer "Support" (ha!) representative, [redacted], and was assured the order would be reshipped as there was an issue with their shipping company. I was promised that I would receive my order by May 28th, to no avail.

I have seen numerous complaints against this company which goes by 2 different names: BestPetParents and Online Fusion, Inc. I will continue to express my discontent and write scathing reviews based in truth until I receive either my products or a full refund.Desired Settlement: It may not be a lot of money but it is the principle of the matter. A business should not be allowed to promise products, process your payment, then not deliver or give a refund. I would like a refund of $7.95 that was processed to purchase a neon dog collar and leash. I DO NOT TRUST this business to do what they were supposed to do from the start, to-wit: deliver my paid-for products.

Review: I ordered 2 "free" collars for the price of the shipping, and said NO to the matching collars. I have been charged 2 times in my bank account - once for the shipping for the collars and once for the shipping for the leashes, which I did not order. And I was charged an international exchange fee for products supposedly being shipped from Delaware. There is a tag line in an email with a 14 day PPA trial, and I have no idea what this might be. I clicked the link in the email to check on my tracking information and there is nothing, no date, no tracking numbers , nothing. I have asked for my money back and I have not heard anything. I read some reviews online about the company and apparently no one who has ever ordered these dog collars or leashes has ever received them.Desired Settlement: I think I should receive my refund for the product never received nor purchased. I would like to know if they are a real company.

Review: I ordered a set of dog collars on February 28th. I have multiple emails promising they will send me a collar. Then I finally just asked for a refund and have no reply back. I am not getting the collars or my money back.Desired Settlement: I am requesting money back at this point.