OnStar Corporation

July 11, Account # [redacted] Dear Ms [redacted] , The OnStar Executive Relations team has attempted to contact you in an effort to address your concernsUnfortunately, we have been unsuccessful in reaching you thus far The number we have tried to dial is ###-###-#### Please call me if you would like to further discuss your concernsI can be reached at ###-###-####The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM ESTI am typically in the office from the hours of 10:00AM-7:00PM Sincerely, [redacted] OnStar Executive Relations

March 16, Mr& Mrs [redacted] , MDOnStar Account [redacted] & [redacted] Revdex.com Case # [redacted] Dear Mr.& Mrs [redacted] , Thank you for taking the time to contact OnStarAs an OnStar subscriber, you are able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotelyOur goal is always to provide the safety, security and peace of mind that OnStar offers.Per our conversation on 3/10/16, our audio records show that on 3/8/16, OnStar did connect you to GM Roadside Assistance, and fulfilled our commitment to you as outlined in the Terms and Conditions Agreement The OnStar advisor did inquire as to your welfare, to ensure your safety and security was not comprised Our advisor did offer to contact Emergency services, which was declined by Mrs [redacted] Based on OnStar’s established practices, and our Terms and Conditions Agreement, our advisor did connect your to GM Roadside Assistance, so the assistance could be sent to where your Chevrolet Traverse was located The OnStar advisor asked if your required further assistance, and was informed that no additional assistance was needed Our advisor did connect you to a live GM Roadside Advisor who handled your request for roadside assistance, from there The GM Roadside advisor assumes then all responsibility for securing a service provider to be dispatched to your location OnStar understands that this was very frustrating, and inconvenient situation You indicated that you felt your expectations had not been met, and we do sincerely apologize for your poor experience OnStar’s Executive Team has reviewed your concerns and feels we did satisfied our commitment under the Terms and Conditions Agreement OnStar will not be providing any monetary refund, as requested However, OnStar is offering as a gesture of non-monetary goodwill, months of our premium Guidance plan, at no cost to you This will be placed onto your account as an extension of your current Annual Prepaid Guidance plan, and will extend it for an additional month period at no cost to you This is an offer on both vehicles: GMC Sierra (vin ending ***), and Chevrolet Traverse (Vin ending in ***)If your wish to review the Terms and Conditions, it is available at onstar.comPlease contact the Executive Relations Office to have the months of Guidance Plan added onto each vehicle Please accept our apologies if the service has not met your expectationsIn the event you would like to reactivate the OnStar service, as an added gesture of goodwill we would be happy to add complimentary months of subscription time to your vehicleIf you have any additional questions or concerns, please contact us at ###-###-####We are open Monday through Friday from 8:00AM to 9:00PM EST Sincerely, [redacted] OnStar Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12560077, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

--Original Message--From: [redacted] @onstar.comDate: 8/25/2:01:PMTo: d [redacted] [email protected]: Onstar Reference Materials August 25, [redacted] , PA 19116OnStar Account Number [redacted] Revdex.com Case # [redacted] Dear Mr [redacted] ,As an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotelyOur goal is always to provide the safety, security and peace of mind that OnStar offers.Please accept our apologies for the concern with your OnStar billingWe regret that OnStar was unable to meet your expectations and would like to take this opportunity to apologize for the situationAs a gesture of goodwill we have submitted a refund of $A check will be mailed to the address on the account within business days.If you have any additional questions, please contact us at ###-###-####We are open Monday through Friday from 8:00AM to 9:00PM ESTI am typically in the office between the hours of 11:00AM – 8:00PM EST.Sincerely, [redacted] OnStar Executive Relations

To Whom It May Concern: OnStar Executive Relations reached out to Ms [redacted] and confirmed that the information on her account is still correct since the last time we spokeThe discrepancy is with the subscription expiration date that is currently showing on our website for Ms [redacted] ’s Chevrolet CruzeWe explained to Ms [redacted] that the way our website works, only the expiration date of the currently active subscription package will be reflected at any given timeThe months of complimentary Guidance subscription time that we added to Ms [redacted] ’s vehicle does not begin until 1/30/(and will expire on 7/29/16)Currently, the website only shows the expiration date of the currently active package on the account, which is the introductory Directions and Connections subscription, which expires on 1/29/ We sent Ms [redacted] an e-mail confirming the true expiration date of her subscription, which is 7/29/ Sincerely, OnStar Executive Relations

--Original Message--From: [redacted] @onstar.comDate: 8/19/8:02:PMTo: [redacted] @yahoo.comSubject: OnStar Reference Material August 18, [redacted] FL OnStar Account # [redacted] Revdex.com Case # [redacted] Dear Mrs***, Thank you for taking the time to contact OnStarWe appreciate you taking the time and effort to bring your concerns to our attentionOur goal is to always provide the safety, security and peace of mind that OnStar offers We would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStarWe regret that the OnStar service did not meet your expectations Per our conversation, as a gesture of goodwill we have added complimentary months of the Guidance subscription plan to your Chevrolet Traverse (VIN ending ***, at no costYour new subscription expiration date is 12/4/ If you have any additional questions or concerns, please contact us at ###-###-####We are open Monday through Friday from 8:00AM to 9:00PM EST and I am typically in the office between 12:00PM to 9:00PM EST Sincerely, [redacted] OnStar Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Thank you for assisting me with this issue - and resolving the issue in a timely manner

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This in no form implies that I recommend or that I was ever satisfied with the OnStar Services and customer support, it merely states satisfaction of my request that a confirmation in writing that my account is completely closed is sent to me Regards, [redacted]

Mr [redacted] Phoenix, AZ 85031- Ref: Revdex.com Case # [redacted] OnStar Account # [redacted] Vehicle: Chevrolet Camero Vin: [redacted] Dear, Mr [redacted] Thank you for taking the time to contact OnStar We would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar and thank you for taking the time and effort to bring your concerns to our attention In addressing your billing concern, on 8/22/a refund of $in subscription charges was submitted This is a refund of charges from 7/10/to 6/10/17, will be sent as a check in the mail I am very sorry for any inconvenience this situation has caused and I regret that the OnStar service has not met your expectations If I can be of further assistance, please contact me at ###-###-####, Monday through Friday, from AM to 8:PM EST Sincerely, [redacted] OnStar Executive Relations Cc: Revdex.com of Detroit & Eastern Michigan ( [redacted] ***)

[redacted] Nashville, Tennessee OnStar Account # [redacted] Revdex.com Case # [redacted] Dear Mr [redacted] , Thank you for taking the time to contact OnStarAs an OnStar subscriber, you are able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotelyOur goal is always to provide the safety, security and peace of mind that OnStar offersOnStar provides monthly continuous coverage as part of our agreement with our subscribersIf you have placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if you have not otherwise pre-paid for your subscriptionThis coverage is in place to ensure you do not experience an interruption in your OnStar service, particularly our emergency services, until OnStar is contacted by the account owner to pursue other billing options or to cancel the subscription On 8/16/16, OnStar e-mailed you at [redacted] .r[redacted] @gmail.com to let you know continuous coverage would begin for your account starting on 10/26/As a gesture of goodwill to demonstrate we care, I have added complimentary months of the Security plan to your Chevrolet Camaro (VIN ending in ***)We are sincerely sorry if the service has not met your expectationsIf you have any additional questions or concerns, please contact us at ###-###-####We are open Monday through Friday from 8:00AM to 8:00PM EST Sincerely, [redacted] OnStar Executive Relations

January 27, Account # [redacted] Dear Mr [redacted] , The OnStar Executive Relations team has attempted to contact you in an effort to address your concernsUnfortunately, we have been unsuccessful in reaching you thus far The number we have tried to dial is ###-###-#### Please call me if you would like to further discuss your concernsI can be reached at ###-###-####The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM ESTI am typically in the office from the hours of 12:00PM – 9:00PM EST Sincerely, [redacted] OnStar Executive Relations

March 15, [redacted] , FL OnStar Account # [redacted] Revdex.com case # [redacted] Dear Mr [redacted] , Thank you for taking the time to contact OnStarAs an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotely Our goal is always to provide the safety, security and peace of mind that OnStar offers Per our conversation, your concerns with the OnStar service for your Buick LaCrosse (VIN ending ***) have been resolvedThe OnStar roadside assistance jump start policy was explained regarding your vehicle servicesYour vehicle is currently active with complimentary Guidance subscription which expires on July 2, You can call prior to that time to purchase a monthly or an annual OnStar subscription We are sorry if the service has not met your expectationsIf you have any additional questions or concerns, please contact us at ###-###-####We are open Monday through Friday from 8:00AM to 9:00PM EST Sincerely, [redacted] OnStar Executive Relations

Dear Mrs [redacted] ,The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns Unfortunately, we have been unsuccessful in reaching you thus far The number I have tried to dial is [redacted] Please call me if you would like to further discuss your concerns I can be reached at [redacted] The Executive Relations office is open Monday through Friday from 8:00AM – 8:00PM EST I am typically in the office from the hours of 11:AM to 8:PM EST.Sincerely, [redacted] OnStar Executive Relations

June 9, Mrs [redacted] IA Account #: [redacted] Dear Mrs [redacted] The OnStar Executive Relations team has attempted to contact you in an effort to address your concernsUnfortunately, we have been unsuccessful in reaching you thus farThe number we have tried to dial is ###-###-#### Please call me if you would like to further discuss your concernsI can be reached at ###-###-####The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM ESTI am typically in the office from the hours of 10:AM- 7:PM EST Sincerely, Patricia OnStar Executive Relations [redacted] Executive Relations

February 20, [redacted] Rhome, Texas Account # [redacted] Revdex.com# [redacted] Dear Mrs [redacted] , The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns Unfortunately, we have been unsuccessful in reaching you thus far The number we have tried to dial is ###-###-#### Please call me if you would like to further discuss your concernsI can be reached at ###-###-####The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM ESTI am typically in the office from the hours of 10:00AM - 7:00PM EST Sincerely, [redacted] OnStar Executive Relations

February 29, [redacted] , TX OnStar Account # [redacted] Revdex.com Case# [redacted] Dear Ms [redacted] , Thank you for taking the time to contact OnStarAs an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotelyOur goal is always to provide the safety, security and peace of mind that OnStar offers Per our phone conversation, the vehicles were put onto one account at the time of enrollmentOur system here at OnStar recognizes the info provided during the dealership pre-enrollment and attempts to combine vehicles onto one accountIn this situation, that is how the Equinox was put onto your account for the Chevrolet TraxAt the time of activation, if the system recognizes that there is another active vehicle, you have the option of combining them or keeping them separateOnStar provides monthly continuous coverage as part of our agreement with our subscribersIf you have placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if you have not otherwise prepaid for your subscriptionThis coverage is in place to ensure you do not experience an interruption in your OnStar service, particularly our emergency services, until OnStar is contacted by the account owner to pursue other billing options or to cancel the subscriptionAlso, as a standard business practice, OnStar services are billed a month in advanceOnStar communicates this billing policy in our terms and conditions located at www.onstar.com (U.S.) and www.onstar.ca (Canada) OnStar does not normally refund subscription charges However, because we value you as a customer OnStar Executive Relations has refunded $worth of charges to be sent to your bank account info, on file (Bank Account number ending in ***) The subscriptions for your Chevrolet Trax and Chevrolet Equinox have been cancelled We are sorry if the service has not met your expectations If you have any additional questions or concerns, please contact us at ###-###-####We are open Monday through Friday from 8:00AM to 9:00PM EST Sincerely, [redacted] OnStar Executive Relations

Mr [redacted] , SC OnStar Account # [redacted] Revdex.com Case # [redacted] Dear Mr [redacted] Thank you for taking the time to contact OnStarAs an OnStar subscriber, you've been able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotelyOur goal is always to provide the safety, security and peace of mind that OnStar offers With respect to your concerns, it appears that the issue at hand involving your credit card being used for the hands free calling package on the account of [redacted] for the Chevrolet Silverado is one that I am unable to resolve without first speaking to Ms [redacted] to cancel the packageYou are listed on the account as driver only therefore we will need to speak to her to cancelI have made several attempts to contact you at the phone number you provided with no success Please accept our apologies for any inconveniencesIf you have additional questions or concerns, please contact us at ###-###-####We are open Monday through Friday from 8:AM to 9:PM EST [redacted] ~OnStar Executive Relations

Dear Mr [redacted] ,Thank you for taking the time to contact OnStarAs an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotelyOur goal is always to provide the safety, security and peace of mind that OnStar offersThis letter is to confirm that we have reviewed your request for a refund of charges for the OnStar service on your Chevrolet SilveradoOnStar provides monthly continuous coverage as part of our agreement with our subscribersIf you have placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if you have not otherwise pre-paid for your subscriptionThis coverage is in place to ensure you do not experience an interruption in your OnStar service, particularly our emergency services, until OnStar is contacted by you to pursue other billing options or to cancel the subscriptionAlso, as a standard business practice, OnStar services are billed a month in advanceOnStar communicates this billing policy in our terms and conditions located at www.onstar.com (U.S.) and www.onstar.ca (Canada)We have reviewed your account and as a one-time gesture of goodwill we have processed a refund in the amount of $to demonstrate we careIf you have any other concerns, please contact us at [redacted] , Monday – FridayExecutive Relations is open between the hours of 8:00AM and 8:00PM ESTI am typically in the office from 11:00AM – 8:00PMSincerely, ***OnStar Executive Relations

August 2, Mr [redacted] P [redacted] Wayne, NE OnStar Account # [redacted] Revdex.com Case # [redacted] Dear Mr***, Thank you for contacting OnStar regarding your billing concern OnStar provides monthly continuous coverage as part of our agreement with our subscribersIf you have placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if you have not otherwise pre-paid for your subscriptionThis coverage is in place to ensure you do not experience an interruption in your OnStar service, particularly our emergency services, until OnStar is contacted by the account owner to pursue other billing options or to cancel the subscriptionYou are also responsible for notifying OnStar if you sell your vehicle or end its leaseIf you sell or transfer your vehicle and don’t notify us, you remain responsible for all charges for any OnStar serviceOnStar communicates these policies in our terms and conditions located at www.onstar.com (U.S.) and www.onstar.ca (Canada) Our records show that on 4/25/16, OnStar mailed a continuous coverage notification to [redacted] ***, Wayne, NE This notification was sent in advance of any charges and advised that the OnStar subscription for your Buick LaCrosse (VIN ending [redacted] ) was approaching expiration and that the credit card on file would be charged to continue to the service The continuous coverage charge of $was made on 7/11/and per your request, on 8/1/2016, this amount was refunded to your credit card on file, VISA ending in *** The credit will post in 3-business days Please accept our apologies if the service has not met your expectationsIf you have any additional questions or concerns, please contact us at ###-###-####We are open Monday through Friday from 8:AM to 9:PM EST Sincerely, [redacted] OnStar Executive Relations

--Original Message--From: [redacted] @onstar.comDate: 10/7/9:54:AMTo: [email protected]: Onstar Reference Materials October 7, [redacted] FL OnStar Account # [redacted] Revdex.com Case# [redacted] Dear Mr [redacted] , Thank you for taking the time to contact OnStarAs an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotelyOur goal is always to provide the safety, security and peace of mind that OnStar offers OnStar provides monthly continuous coverage as part of our agreement with our subscribersIf you have placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if you have not otherwise prepaid for your subscriptionThis coverage is in place to ensure you do not experience an interruption in your OnStar service, particularly our emergency services, until OnStar is contacted by the account owner to pursue other billing options or to cancel the subscriptionOnStar communicates this billing policy in our terms and conditions located at www.onstar.com (U.S.) and www.onstar.ca (Canada) OnStar records indicate notifications were sent to you indicating the services were activeOn 2/25/15, a communication was mailed to [redacted] Port Charlotte, FL This letter advised of an upcoming change to OnStar plans and pricing for your Cadillac DTS The first record OnStar has of receiving a request to cancel service for your Cadillac DTS was in August OnStar does not normally refund subscription chargesHowever, as a gesture of goodwill, OnStar previously refunded $worth of charges to your credit card on file Per our conversation, we have deleted your credit card from your accountThe subscription for your Cadillac DTS has been cancelledOnStar has processed an additional refund of $You will receive a check refund within business days We are sorry if the service has not met your expectationsIf you have any additional questions or concerns, please contact us at ###-###-####We are open Monday through Friday from 8:00AM to 9:00PM EST Sincerely, [redacted] OnStar Executive Relations