OnStar Corporation

December 7, 2016
 
Ms. [redacted], GA  30016-4599
 
Account Number: [redacted]
Revdex.com Case Number: [redacted]
 
Dear Ms. [redacted],
 
 
On behalf of the entire OnStar organization, please let me take this opportunity to...

apologize for the unsatisfactory experience you had with us. Thank you for taking the time and effort to bring your concerns to our attention.
 
Per our conversation on December 7, 2016, we have successfully set an appointment with your dealership, [redacted] Chevrolet for December 16, 2016. Here at OnStar we take your concerns very seriously and hope to resolve this as quickly as possible for you.
 
I will be in contact with you after your visit to your dealership to discuss any next steps however, you can always reach me at: ###-###-####. Friday, 12:00 Noon till 9:00 PM, Eastern Standard Time.
 
 
Sincerely,
 
 
[redacted]
OnStar Executive Relations.

Dear Mr. [redacted],The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns regarding the services on your 2017 Chevrolet Silverado VIN ending [redacted].   Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have...

tried to dial is [redacted]. Please call me if you would like to further discuss your concerns. I can be reached at [redacted]. The Executive Relations office is open Monday through Friday from 8:00AM – 8:00PM EST. I am typically in the office from the hours of 8:00 – 5:00PM EST. Sincerely, [redacted]OnStar Executive Relations

April
6, 2016
  
[redacted]
[redacted]
[redacted]
[redacted],
New Jersey 08302
  
OnStar Account #
[redacted]
Revdex.com Case#
[redacted]
  
 
 
Dear Mr. & Mrs. [redacted], 
The OnStar Executive Relations team has attempted to...

contact you in an effort
to address your concerns. Unfortunately, we have been unsuccessful in reaching
you thus far.  The numbers we have tried to dial are ###-###-#### and [redacted]
Please call me if you would like to further discuss your
concerns. I can be reached at ###-###-####. The Executive Relations office is
open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the
office from the hours of 8:00AM – 5:00PM EST.
 
 Sincerely,
 
[redacted]
OnStar Executive
Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] Thank you for assisting me with this issue - and resolving the issue in a timely manner.

June 8, 2017     [redacted], Texas 75019 Account # [redacted] Dear Mr. [redacted] Thank you for taking the time to contact OnStar. We are sorry if the service has not met your expectations. Our goal is always to provide the safety, security and peace of mind...

that OnStar offers.   This letter is a confirmation of you current OnStar service. Per our conversation, as a gesture of goodwill for any inconvenience you’ve experienced, I have added 3 months of complimentary Guidance subscription on your 2012 Cadillac SRX vin ending in [redacted] which will be good from June 8, 2017 till September 06, 2017. Beginning September 07, 2017 your subscription will continual at the original price of $34.99 a month plus taxes and fee, unless you call to cancel your service. If you have any other concerns, please contact me at ###-###-####, Monday - Friday between the hours of 11:00 am and 7:30 pm EST. Our Executive Relations office is open Monday through Friday from 8:00AM – 8:00PM EST. If I am not available, any of my co-workers will be able to assist you. Sincerely, [redacted] OnStar Executive Relations

--Original Message--From: [redacted]@onstar.comDate: 8/19/2015 8:02:08 PMTo: [redacted]@yahoo.comSubject: OnStar Reference Material
 
August 18, 2015
 
 
[redacted] FL 33467
 
 
OnStar Account # [redacted]
Revdex.com Case # [redacted]
 
 
Dear Mrs. [redacted],
 
Thank you for taking the time to contact OnStar. We appreciate you taking the time and effort to bring your concerns to our attention. Our goal is to always provide the safety, security and peace of mind that OnStar offers.
 
We would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar. We regret that the OnStar service did not meet your expectations.
 
Per our conversation, as a gesture of goodwill we have added 3 complimentary months of the Guidance subscription plan to your 2014 Chevrolet Traverse (VIN ending [redacted], at no cost. Your new subscription expiration date is 12/4/15.
 
If you have any additional questions or concerns, please contact us at ###-###-####. We are open Monday through Friday from 8:00AM to 9:00PM EST and I am typically in the office between 12:00PM to 9:00PM EST.
 
 
Sincerely,
 
[redacted]
OnStar Executive Relations

--Original Message--From: [redacted]@onstar.comDate: 9/2/2015 12:15:31 PMTo: [email protected]: Revdex.com Case # [redacted]
 
 
September 2, 2015
[redacted], LA 70711
OnStar Account # [redacted]Revdex.com Case #  [redacted]Dear Mr. [redacted],Thank you for...

taking the time to contact OnStar. As an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers. OnStar provides monthly continuous coverage as part of our agreement with our subscribers. If you have placed a credit or debit ca** on file with us and enrolled in continuous coverage, we would have automatically charged it each month if you have not otherwise pre-paid for your subscription. This coverage is in place to ensure you do not experience an interruption in your OnStar service, particularly our emergency services, until OnStar is contacted by the account owner to pursue other billing options or to cancel the subscription. OnStar communicates this billing policy in our terms and conditions located at www.onstar.com (U.S.) and www.onstar.ca (Canada).
Our reco**s show that on 2/16/15, OnStar mailed a continuous coverage notification to you at [redacted], [redacted], LA 70711. This notification, which was sent in advance of any charges, advised that the OnStar subscription was approaching expiration and that the credit on file would be charged to continue the service on a monthly bases. The first reco** we have of anyone calling to request cancellation of the service was in August 2015.
OnStar does not normally refund subscription charges. However, as we discussed during our conversation yeste**ay, as a gesture of goodwill we have submitted a refund for 5 months of service. A refund in the amount of $161.35 has gone back to the credit ca** that was on file. The credit ca** has also been deleted from the account.
 
We have also added 3 complimentary months of Guidance subscription time on your 2013 Buick Verano (VIN ending [redacted]) and restored your Hands-Free Calling minutes, at no charge.  Your new subscription expiration date is 11/30/15. As we discussed, please press the OnStar button in your vehicle two times to reactivate the service.Please accept our apologies if the service has not met your expectations. If you have any additional questions or concerns, please contact us at ###-###-####. We are open Monday through Friday from 8:00AM to 9:00PM EST.Sincerely,[redacted]OnStar Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12560077, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern:
 
OnStar Executive Relations reached out to Ms. [redacted] and confirmed that the information on her account is still correct since the last time we spoke. The discrepancy is with the subscription expiration date that is currently showing on our website for Ms. [redacted]’s 2015 Chevrolet Cruze. We explained to Ms. [redacted] that the way our website works, only the expiration date of the currently active subscription package will be reflected at any given time. The 6 months of complimentary Guidance subscription time that we added to Ms. [redacted]’s vehicle does not begin until 1/30/16 (and will expire on 7/29/16). Currently, the website only shows the expiration date of the currently active package on the account, which is the introductory Directions and Connections subscription, which expires on 1/29/16.
 
We sent Ms. [redacted] an e-mail confirming the true expiration date of her subscription, which is 7/29/16.
 
Sincerely,
OnStar Executive Relations

--Original Message--From: [redacted]@onstar.comDate: 12/16/2015 10:18:44 AMTo: [redacted]@att.netSubject: Onstar
 
December 16, 2015
 
 
[redacted]
[redacted]
[redacted],  IN  46410
 
 
OnStar Account # [redacted]
Revdex.com  case #...

[redacted]
 
 
Dear Ms. [redacted]:
 
Thank you for taking the time to contact OnStar. As an OnStar subscriber, you are able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.
Per our conversation yesterday, please be assured that OnStar does not share your credit card information. Please accept our apologies for any misunderstanding. As a gesture of goodwill, we have added 4 complimentary months of the Guidance plan to your 2008 Buick Enclave (VIN ending in [redacted]) and your 2008 Cadillac DTS (VIN ending in [redacted]). 
Please feel free to contact me if you have any other questions or concerns.  Our toll free number is ###-###-#### and our office is open from 8:00AM – 9:00PM EST Monday through Friday (I am typically in the office from 8:00AM – 5:00PM EST).
Sincerely
[redacted]
OnStar Executive Relations

February 3, 2017 Mr. [redacted] Ln Haslet, TX  76052 Account #  [redacted] Revdex.com Case # [redacted] Dear Mr. [redacted], Thank you for taking the time to contact OnStar. As an OnStar customer, you’ve been able to count on OnStar to be there – whether it’s a medical...

emergency or a simple convenience like unlocking your vehicle doors remotely.   This letter is to confirm that your account, # [redacted], is closed and inactive. We have processed a refund in the amount of $36.80 to your Visa credit card ending in [redacted]. Please allow 5-7 business day before the credit is received. Please call me if you would like to further discuss your concerns. I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 8:00PM EST. Sincerely, [redacted] OnStar Executive Relations

--Original Message--
From: [redacted]
Date: 7/2/2015 5:19:14 PM
To: [redacted]
Subject: OnStar Reference Material [#[redacted]]
 
 
July 2, 2015
 
[redacted]
[redacted]
[redacted]
 
Account #:  ...

[redacted]
 
Dear [redacted]
 
The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns. Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have tried to dial is ###-###-####.
 
Please call me if you would like to further discuss your concerns. I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the office from the hours of 10:00 AM – 7:00 PM EST.
 
Sincerely,
OnStar Executive Relations

September 15, 2016       [redacted], Texas 75019       Account # [redacted] Revdex.com# [redacted]   Dear Ms. [redacted]     The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns....

Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have tried to dial is ([redacted]     Please call me if you would like to further discuss your concerns. I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the office from the hours of 10:00AM - 7:00PM EST.     Sincerely,     [redacted] OnStar Executive Relations

[redacted] Nashville, Tennessee  37215       OnStar Account # [redacted] Revdex.com Case # [redacted]     Dear Mr. [redacted],   Thank you for taking the time to contact OnStar. As an OnStar subscriber, you are able to count on OnStar to be there –...

whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers. OnStar provides monthly continuous coverage as part of our agreement with our subscribers. If you have placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if you have not otherwise pre-paid for your subscription. This coverage is in place to ensure you do not experience an interruption in your OnStar service, particularly our emergency services, until OnStar is contacted by the account owner to pursue other billing options or to cancel the subscription.  On 8/16/16, OnStar e-mailed you at [redacted].r.[redacted]@gmail.com to let you know continuous coverage would begin for your account starting on 10/26/2016. As a gesture of goodwill to demonstrate we care, I have added 4 complimentary months of the Security plan to your 2011 Chevrolet Camaro (VIN ending in [redacted]). We are sincerely sorry if the service has not met your expectations. If you have any additional questions or concerns, please contact us at ###-###-####. We are open Monday through Friday from 8:00AM to 8:00PM EST.   Sincerely,   [redacted] OnStar Executive Relations

[redacted] OnStar Account # [redacted] Revdex.com Case # [redacted]   Dear Mr. [redacted],   Thank you for taking the time to contact OnStar. As an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your...

vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.   This letter is to confirm that we have reviewed your request for a refund of charges for the OnStar service on your 2013 Chevrolet Sonic.   OnStar provides monthly continuous coverage as part of our agreement with our subscribers. If you have placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if you have not otherwise pre-paid for your subscription. This coverage is in place to ensure you do not experience an interruption in your OnStar service, particularly our emergency services, until OnStar is contacted by you to pursue other billing options or to cancel the subscription. Also, as a standard business practice, OnStar services are billed a month in advance. OnStar communicates this billing policy in our terms and conditions located at www.onstar.com (U.S.) and www.onstar.ca (Canada).   We have reviewed your account and as a one-time gesture of goodwill we have processed a refund in the amount of $76.70, to demonstrate we care.   Please call me if you have any other concerns. I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the office between the hours of 10:00AM – 7:00PM EST.   Sincerely,   [redacted] OnStar Executive Relations.

Dear Mr. [redacted],Thank you for taking the time to contact OnStar. As an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety,...

security and peace of mind that OnStar offers. This letter is to confirm that we have reviewed your request for a refund of charges for the OnStar service on your 2009 Chevrolet Silverado. OnStar provides monthly continuous coverage as part of our agreement with our subscribers. If you have placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if you have not otherwise pre-paid for your subscription. This coverage is in place to ensure you do not experience an interruption in your OnStar service, particularly our emergency services, until OnStar is contacted by you to pursue other billing options or to cancel the subscription. Also, as a standard business practice, OnStar services are billed a month in advance. OnStar communicates this billing policy in our terms and conditions located at www.onstar.com (U.S.) and www.onstar.ca (Canada). We have reviewed your account and as a one-time gesture of goodwill we have processed a refund in the amount of $45.33 to demonstrate we care. If you have any other concerns, please contact us at [redacted], Monday – Friday. Executive Relations is open between the hours of 8:00AM and 8:00PM EST. I am typically in the office from 11:00AM – 8:00PM. Sincerely, [redacted]OnStar Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have re[redacted]ed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

October 12, 2016     Mrs. [redacted] OnStar Account # [redacted] Revdex.com Case #[redacted]     Dear Mrs. [redacted],   Per you’re request we have researched information on your diagnostic report regarding the XM radio trial ending 7/8/18. It was concluded that the information is...

generated through a feed from XM. As a result I was able to connect you directly with XM to gain more information about the trial, and why that information was given to us if it’s incorrect.   As a goodwill gesture I was able to add 3 months of complimentary Guidance subscription on your 2017 Chevrolet Traverse (VIN ending in [redacted]) which is good through August 19th 2017. Beginning August 20th 2017 your subscription will return to the monthly Guidance unless you call prior to that time to purchase an annual or cancel your subscription   Please call me if you have any other concerns. I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the office from the hours of 9:00AM – 6:00PM EST.     Sincerely,     [redacted] OnStar Executive Relations

Mr. [redacted] [redacted] Phoenix, AZ 85031-3526     Ref: Revdex.com Case # [redacted] OnStar Account #[redacted] Vehicle: 2014 Chevrolet Camero Vin: [redacted]   Dear, Mr. [redacted]   Thank you for taking the time to contact OnStar.  We would like to take this...

opportunity to apologize for the unsatisfactory experience you had with OnStar and thank you for taking the time and effort to bring your concerns to our attention.    In addressing your billing concern, on 8/22/2017 a refund of $430.00 in subscription charges was submitted.  This is a refund of charges from 7/10/16 to 6/10/17, will be sent as a check in the mail .   I am very sorry for any inconvenience this situation has caused and I regret that the OnStar service has not met your expectations.  If I can be of further assistance, please contact me at ###-###-####, Monday through Friday, from 11 AM to 8:00 PM EST.   Sincerely,     [redacted] OnStar Executive Relations   Cc: Revdex.com of Detroit & Eastern Michigan ([redacted])