OnStar Corporation

July 11, 2016       Account # [redacted]     Dear Ms. [redacted],     The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns. Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have...

tried to dial is ###-###-####.     Please call me if you would like to further discuss your concerns. I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the office from the hours of 10:00AM-7:00PM.     Sincerely,   [redacted] OnStar Executive Relations

Dear Mrs. [redacted],The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns.  Unfortunately, we have been unsuccessful in reaching you thus far.  The number I have tried to dial is [redacted]  Please call me if you would like to...

further discuss your concerns.  I can be reached at [redacted].  The Executive Relations office is open Monday through Friday from 8:00AM – 8:00PM EST.  I am typically in the office from the hours of 11:00 AM to 8:00 PM EST.Sincerely, [redacted]OnStar Executive Relations

Mr. [redacted] , SC 29405     OnStar Account # [redacted] Revdex.com Case # [redacted]     Dear Mr. [redacted]   Thank you for taking the time to contact OnStar. As an OnStar subscriber, you've been able to count on OnStar to be there – whether it’s a...

medical emergency or a simple inconvenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.   With respect to your concerns, it appears that the issue at hand involving your credit card being used for the  hands free calling package on the account of [redacted] for the 2015 Chevrolet Silverado is one that I am unable to resolve without first speaking to Ms. [redacted] to cancel the package. You are listed on the account as driver only therefore we will need to speak to her to cancel. I have made several attempts to contact you at the phone number you provided with no success.   Please accept our apologies for any inconveniences. If you have additional questions or concerns, please contact us at ###-###-####. We are open Monday through Friday from 8:00 AM to 9:00 PM EST.   [redacted]~OnStar Executive Relations

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]I thought My demands to resolve this issue were made clear. Trying to get hold of me is neither a solution nor an offer. I need a concrete response. The business knows real well that I was wronged.

--Original Message--From: [redacted]@onstar.comDate: 7/29/2015 11:58:02 AMTo: [redacted]@aol.comSubject: Revdex.com#: [redacted]
 
July 30, 2015
 
 
[redacted]
 
 
OnStar Account # [redacted]
Revdex.com Case #...

[redacted]
 
 
Dear Ms. [redacted],
 
The OnStar Executive Relations team received your concern from the Revdex.com (Revdex.com), who encouraged us to reach out to you to resolve your concerns.
 
We sincerely apologize for any inconvenience this situation has caused and are more than happy to assist with you with resolving your concern, as well as fairly compensate you pending the outcome of our investigation into what may have occurred. However, in order to facilitate a resolution to your concern, pursuant to our security policies we do need to speak with you in order to verify some vehicle/account information.
 
OnStar Executive Relations is available to speak with you any time from 8:00AM – 9:00PM EST, Monday through Friday.  I am typically in the office between the hours of 11:00AM – 8:00PM EST. We look forward to hearing from you in order to bring this matter to a satisfactory resolution.
 
 
Sincerely,
 
[redacted]
OnStar Executive Relations
 
--Original Message--From: [redacted]@aol.comDate: 7/23/2015 12:41:42 PMTo: [redacted]@onstar.comSubject: Re: Revdex.com#[redacted] - [redacted]
I am not available by telephone. Please send all correspondence through the Revdex.com complaint. Thank you.
[redacted]
 
On Jul 23, 2015, at 11:54 AM, Customer Care <[redacted]@onstar.com> wrote:
 
July 23, 2015
 
 
[redacted]
 
 
OnStar Account # [redacted]
Revdex.com Case # [redacted]
 
 
Dear Ms. [redacted],
 
The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns. Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have tried to dial is ###-###-####.
 
Please call me if you would like to further discuss your concerns. I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the office from the hours of 11:00AM – 8:00PM EST.
 
 
Sincerely,
 
[redacted]
OnStar Executive Relations

April 10, 2017 Mr. [redacted] Dr [redacted]  NE,  68061-1090 Account # [redacted] Revdex.com Case # [redacted]  Dear Mr. [redacted] , Thank you for taking the time to contact OnStar. As an OnStar customer, you’ve been able to count on OnStar to be there – whether it’s a...

medical emergency or a simple convenience like unlocking your vehicle doors remotely. This letter is to confirm that on your account  # [redacted], we have removed the Guidance package as requested and the only service plan that is present is the basic plan at no charge as explained in our 4-7-2017 conversation.  We have processed a refund in the amount of $33.03  to your Visa credit card ending in [redacted]. Please allow 5-7 business day before the credit is received. If you have any additional questions or concerns, I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 8:00PM EST. Sincerely, [redacted] OnStar Executive Relations

From: [redacted] [mailto:[redacted]@gmail.com] Sent: Tuesday, September 13, 2016 3:28 PMTo: [redacted]Subject: Re: You have a new message from the Revdex.com complaint #[redacted].
 
Everything has been settled to my satisfaction now. Thank you for your time

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

4/25/2017   [redacted], OH  45245         Revdex.com Case # [redacted]     Dear [redacted]     The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns. Unfortunately, we have been...

unsuccessful in reaching you thus far.  The number we have tried to dial is ###-###-####     Please call me if you would like to further discuss your concerns. I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 8:00PM EST. I am typically in the office from the hours of 9:00AM - 6:00PM         Sincerely,   [redacted] OnStar Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This in no form implies that I recommend or that I was ever satisfied with the OnStar Services and customer support, it merely states satisfaction of my request that a confirmation in writing that my account is completely closed is sent to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
How did they get my account mixed up in the first place?  It is good that they refunded the money, but it never should have happened. The vehicle was not in my name, and I had nothing to do with the transaction. My mother declined OnStar when she purchased the vehicle initially.  Did the company associate my information with her due to the same last name and city?

Thank you for taking the time to contact OnStar. As an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple convenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that...

OnStar offers.   OnStar does not normally refund subscription charges. However, because we value you as a customer OnStar Executive Relations has refunded $72.00 worth of charges to be sent to your mailing address on file. Please allow 30 business days for you to receive your refund. The subscription for your [redacted] has been cancelled.   We are sorry if the service has not met your expectations. If you have any additional questions or concerns, please contact us at 1-877-248-2079. We are open Monday through Friday from 8:00AM to 8:00PM EST.

January 27, 2016
 
  
Account # [redacted]
 
 
Dear Mr. [redacted], 
 
The OnStar Executive Relations team has attempted to contact you in an effort
to address your concerns. Unfortunately, we have been unsuccessful in reaching
you thus...

far.  The number we have tried to dial is ###-###-####.
 
Please call me if you would
like to further discuss your concerns. I can be reached at ###-###-####. The
Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM
EST. I am typically in the office from the hours of 12:00PM – 9:00PM EST.
 
 
Sincerely,
 
[redacted]
OnStar Executive Relations

March 16, 2016 Mr. & Mrs. [redacted], MD. 21738 OnStar Account  [redacted] &
[redacted]
Revdex.com Case # [redacted]  Dear Mr.& Mrs. [redacted], Thank you for taking the time to contact
OnStar. As an OnStar subscriber, you are able to count...

on OnStar to be there –
whether it’s a medical emergency or a simple inconvenience like unlocking your
vehicle doors remotely. Our goal is always to provide the safety, security and
peace of mind that OnStar offers.Per our conversation on 3/10/16, our
audio records show that on 3/8/16, OnStar did connect you to GM Roadside
Assistance, and fulfilled our commitment to you as outlined in the Terms and
Conditions Agreement.   The OnStar advisor did inquire as to your
welfare, to ensure your safety and security was not comprised.   Our
advisor did offer to contact Emergency services, which was declined by Mrs.
[redacted].   Based on OnStar’s established practices, and our Terms
and Conditions Agreement, our advisor did connect your to  GM Roadside
Assistance, so the assistance could be sent to where your 2010 Chevrolet
Traverse was located.   The OnStar
advisor asked if your required further assistance, and was informed that no
additional assistance was needed.   Our advisor did connect you to a
live GM Roadside Advisor who handled your request for roadside assistance, from there.  
The GM Roadside advisor assumes then all responsibility for securing a service
provider to be dispatched to your location.    OnStar
understands that this was very frustrating, and inconvenient
situation.   You indicated that you felt your expectations had not
been met, and we do sincerely apologize for your poor experience.  
OnStar’s Executive Team has reviewed your concerns and feels we did satisfied
our commitment under the Terms and Conditions Agreement.   OnStar
will not be providing any monetary refund, as requested.   
However, OnStar is offering as a gesture of non-monetary goodwill, 12 months of
our premium Guidance plan, at no cost to you.  This will be placed onto your account as an extension of your  current Annual Prepaid Guidance plan, and will extend it for an additional 12 month period
at no cost to you.  This is an offer on both vehicles: 2015 GMC Sierra
(vin ending [redacted]), and 2010 Chevrolet Traverse (Vin ending in [redacted]). If your wish to review the Terms and Conditions,
it is available at onstar.com. Please
contact the  Executive Relations Office to have the 12 months of Guidance
Plan added onto each vehicle.    Please
accept our apologies if the service has not met your expectations. In the event
you would like to reactivate the OnStar service, as an added gesture of goodwill
we would be happy to add 6 complimentary months of subscription time to your
vehicle. If you have any additional questions or concerns, please contact us at
###-###-####. We are open Monday through Friday from 8:00AM to 9:00PM EST. 
Sincerely, 
[redacted]
OnStar Executive Relations

--Original Message--From: [redacted]@onstar.comDate: 10/7/2015 9:54:38 AMTo: [email protected]: Onstar Reference Materials
 
October 7, 2015
 
 
[redacted]
[redacted]
[redacted] FL 33953
 
 
OnStar Account # [redacted]
Revdex.com...

Case# [redacted]
 
 
Dear Mr. [redacted],
 
Thank you for taking the time to contact OnStar. As an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.
 
OnStar provides monthly continuous coverage as part of our agreement with our subscribers. If you have placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if you have not otherwise prepaid for your subscription. This coverage is in place to ensure you do not experience an interruption in your OnStar service, particularly our emergency services, until OnStar is contacted by the account owner to pursue other billing options or to cancel the subscription. OnStar communicates this billing policy in our terms and conditions located at www.onstar.com (U.S.) and www.onstar.ca (Canada).
 
OnStar records indicate notifications were sent to you indicating the services were active. On 2/25/15, a communication was mailed to [redacted] Port Charlotte, FL 33953. This letter advised of an upcoming change to OnStar plans and pricing for your 2010 Cadillac DTS.
 
The first record OnStar has of receiving a request to cancel service for your 2010 Cadillac DTS was in August 2015.
 
OnStar does not normally refund subscription charges. However, as a gesture of goodwill, OnStar previously refunded $487.82 worth of charges to your credit card on file.
 
Per our conversation, we have deleted your credit card from your account. The subscription for your 2010 Cadillac DTS has been cancelled. OnStar has processed an additional refund of $532.51. You will receive a check refund within 30 business days.
 
We are sorry if the service has not met your expectations. If you have any additional questions or concerns, please contact us at ###-###-####. We are open Monday through Friday from 8:00AM to 9:00PM EST.
 
Sincerely,
 
[redacted]OnStar Executive Relations

Mr. [redacted]
[redacted]
[redacted], SC. 29697
 
OnStar Account 
[redacted]
Revdex.com Case # [redacted]
 
Dear Mr. [redacted],
Thank you for taking
the time to contact OnStar. As an OnStar subscriber, you are able to count on
OnStar to be there – whether it’s a...

medical emergency or a simple inconvenience
like unlocking your vehicle doors remotely. Our goal is always to provide the
safety, security and peace of mind that OnStar offers.
Per our conversation on
2/9/16, our records show that in August of 2015, you did notify OnStar advisors
of a technical issue with connecting through the OnStar system on your 2009 GMC
Sierra (VIN ending in [redacted]). During this call the advisor recommended that you
bring the vehicle to a GM dealership and have the connection issue investigated
by the service department. An OnStar advisor did attempt to contact you days
later, at the phone number you have on your account however, this number was
not in service at the time the advisor attempted to contact you. OnStar did
sent correspondence asking you to please contact us to discuss this case
further. As a reminder, during our
conversation you indicated that you were most interested in having OnStar service
transferred to another vehicle with OnStar equipment, and you were willing to
activate for this purpose. OnStar is able to offer the 7 months of
Guidance Plan subscription, at no cost to you when you activate your OnStar
service in your next GM vehicle. Once you have activated, please contact the
 Executive Relations Office so that the  7 months of Guidance Plan
subscription can be applied to the account.  
 
Please accept our apologies if the service had not  met your expectations,
for the 2009 GMC Sierra. If you have any additional questions or concerns,
please contact us at ###-###-####. We are open Monday through Friday from
8:00AM to 9:00PM EST.
 
Sincerely,
Carrie
OnStar Executive Relations

July 16, 2015
 
 
[redacted]
Grafton, IL [redacted]
 
 
 
Account # [redacted]
 
 
Dear Dr. [redacted], 
 
The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns. Unfortunately, we...

have been unsuccessful in reaching you thus far.  The numbers we have tried to dial are ###-###-#### and ###-###-####.
 
Please call me if you would like to further discuss your concerns. I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the office from the hours of 12:00PM - 9:00PM.
 
 
Sincerely,
 
[redacted]
OnStar Executive Relations

--Original Message--From: [redacted]@onstar.comDate: 7/14/2015 1:30:41 PMTo: m.[redacted]@comcast.netSubject: ONSTAR REFERENCE MATERIAL
 
July 14, 2015
 
 
Mr [redacted]Collegeville, PA  19426
OnStar Account # [redacted]Revdex.com Case #...

[redacted]
 
 
Dear Mr [redacted],
 
I would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar and thank you for taking the time and effort to bring your concerns to our attention. 
As promised during our conversation, I have removed your method of payment from your OnStar account and processed a refund of $5.00.  You will receive a check at the above listed address within 30 business days. Your OnStar subscription is cancelled.
Please know that your satisfaction is our priority and we strive to meet your expectations.  We regret that you decided to cancel your OnStar subscription at this time, but hope you would allow us the opportunity to regain your confidence in the future. 
 
Please feel free to contact me with any additional questions or concerns you may have. I can be reached at ###-###-####. OnStar Executive Relations is open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the office from 10:00AM to 7:00PM EST.Sincerely[redacted]Onstar Executive Relations

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[I am rejecting this response from this scam business. This is the same generic response they keep giving so they can illegally keep charging my bank card. I only order service for one month and they have continued to illegally charge my card. This unethical company had no problem taking the order from me, NOT MS. [redacted], for the one month of minutes it was suppose to be. Now they have a problem of course canceling the service by my request. It's part of their scam because if it takes the owner of the vehicial to cancel the service it should take the owner of the vehicial to start the service. This will be the last opportunity I will give this scam company to cancel the service and refund my monies with the exception of the first month which I only paid for. I have submitted this to my bank, the Attorney General of MI and on December 12, 2016 I will file a police report to the appropriate authorities. I have also contacted my attorneys as well. It is in the companies best interest to quit trying to scam people and act in a legitimate business manner. Last chance to do the right thing which also means you should probably change your policies as they scam people out of money.  ]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]