OnStar Corporation

--Original Message--From: ***@onstar.comDate: 8/21/1:48:PMTo: ***@aol.comSubject: OnStar Reference Materials
August 21,
*** ***
*** *** **
***, NY
OnStar Account # ***
Revdex.com Case #
***
Dear Mr***,
OnStar recently received your complaint from the Revdex.com regarding your OnStar billing concernWe would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar and thank you for taking the time and effort to bring your concerns to our attentionOur goal is always to provide the safety, security and peace of mind that OnStar offers
OnStar participates in an account updater program, which is a standard practice sponsored by major credit card associations that enables the automatic maintenance of accurate cardholder account informationThis program, which is performed in compliance with the highest level of industry security standards, is intended to provide an added convenience to our subscribers and helps OnStar maintain uninterrupted serviceUnfortunately, OnStar cannot exclude individual credit cards from this program, as participation in the program is determined by the credit card companyIf you wish to opt out of the account updater program, please contact your credit card company for further assistanceHowever, please be assure you have not incurred any charges to your credit card for your *** Equinox (VIN ending ***) and your credit card ending in *** has been removed from your OnStar account to prevent any future billing
We understand from speaking to your dealer, *** *** from *** Buick GMC Cadillac, that you do not wish to be contacted by OnStarIf you change your mind, we are happy to speak with you to address any additional questions or concernsIn which case, the OnStar Executive Relations office can be reached at ###-###-####We are open Monday through Friday from 8:00AM to 9:00PM EST
Sincerely,
***
OnStar Executive Relations

Revdex.com:
I spoke with *** today at OnStar Executive Relations and went over this complaint in detail It has been resolved and I stressed the need to use less shady sales practices for what is a good product overall He assured me my concerns would be relayed
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:] I was transferred to XM from onstar and XM is of course saying they are not responsible either for the email or info in the emailThey tole me to contact onstar, stated I already did that and they said they don't have an answer for me either and maybe I should contact the dealerThe dealer only sells me the vehicle he does not send me onstar emails with specific subscription info. I just keep getting bumped around. I appreciate extending my onstar services for the inconvenience but this does not resolve the initial issue I have with my xm service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11849150, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

August, 19, Mr*** *** OnStar Account #*** Revdex.com Case #*** Dear Mr***, Please let me take this opportunity to apologize for the unsatisfactory experience you had with usThank you for taking the time and effort to bring your concerns to our attentionOnStar Executive
Relations has attempted to contact you regarding the concern you raised with the Revdex.comHowever, we have been unable to reach you thus farWe left voice mail messages at ###-###-#### and ###-###-####Please call me at ###-###-#### so that I may assist youExecutive Relations is open Monday through Friday from AM to PM EDT. I am typically in the office from AM to PM EDTSincerely, *** OnStar Executive Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12621501, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Tell us why here

Thank you for taking the time to contact OnStar and bring to our attention the experience you have encountered with roadsideOnStar takes matters that affect our customers’ safety and security very seriouslyOur goal is always to provide the safety, security and peace of mind that OnStar offers
Per our conversation we have directed you to the proper parties to address your concernsThank you for being a loyal OnStar customer If you have any additional questions or concerns, please contact us at 1-877-248-We are open Monday through Friday from 8:00AM to 8:00PM EST Sincerely, *** OnStar Executive Relations

Dear Mr***, Thank you for taking the time and effort to bring your concerns to our attentionWe would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStarOur goal is always to provide the safety, security and peace of mind that OnStar
offersPer our conversation on January 22, 2018, I was able to speak to you in regards to the Continuous Coverage Program you were enrolled in for your GMC Sierra Crew Cab, which reflected to subscription chargesI was able to process a refund for you in the amount of $Please, allow 3-business days to receive the refundIf you have any additional questions or concerns, please contact us at ***We are open Monday through Friday from 8:00AM to 8:00PM ESTI am typically in the office between the hours of 8:00AM to 5:00PM ESTSincerely, ***OnStar Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I will let the trial subscription run out, and I will never get them again They told me the Jumpstart policy had changed during my time with them, abs I never got any kind of notice They also don't want to honor the old policy, but whateverOnStar is not reliable.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The tone of this response is very different from the telephone discussion that I had with ***, but that does not change the outcome
Regards,
*** ***

December 27, *** *** ***
** *** *** **
*** ** *** Ref: Revdex.com Case # OnStar Account # *** Vehicle: Chevrolet Cruze VIN: *** Dear, *** *** Thank you for taking the time to contact
OnStar. We would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar and thank you for taking the time and effort to bring your concerns to our attention. Addressing your billing concern, on 12/27/a refund of $in subscription charges was submittedThis refund is being sent as a check in the mail. The total refund is $for OnStar charges from 12/19/to 8/19/ I am very sorry for any inconvenience this situation has caused and I regret that the OnStar service has not met your expectations. If I can be of further assistance, please contact me at ***, Monday through Friday, from AM to 8:PM EST Sincerely, *** OnStar Executive Relations Tell us why here

Mr[redacted] Jr
[redacted], PA
OnStar Account # [redacted]
Revdex.com Case # [redacted]
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Dear Mr[redacted],
Thank you for taking the time to contact OnStarAs an OnStar subscriber,
you've been able to count on OnStar to be there – whether it's a medical
emergency or a simple inconvenience like unlocking your vehicle doors remotely
Our goal is always to provide the safety, security and peace of mind that
OnStar offers
With respect to your billing concern, we confirm that your OnStar Account was
cancelled on January 15, and $was refunded to your Master[redacted] ending
in [redacted]
Please accept our apologies for any inconveniencesIf you have additional
questions or concerns, please contact us at ###-###-####We are open Monday
through Friday from 8:AM to 9:PM EST
Sincerely,
[redacted]
OnStar Executive Relations

Business Consumer Alliance Complaint Department [redacted], CA 92324     BCA Complaint ID # [redacted] OnStar Account# [redacted] RE: Mrs. [redacted] To Whom It May Concern,   Thank you for taking the time to contact OnStar regarding your data plan, which has been...

cancelled. We would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar and thank you for taking the time and effort to bring your concerns to our attention. Per our conversation on September 26, 2016, As a gesture of goodwill to demonstrate we care, we were happy to offer Mrs. [redacted]  3GB of Data and 1 month  complimentary  Protection service on her OnStar equipped vehicle, at no cost, which she accepted.   If you have any additional questions or concerns, please contact us at ###-###-####. We are open Monday through Friday from 8:00AM to 9:00PM EST. I am typically here Monday through Friday from 8:00AM - 5:00PM EST.   Sincerely, [redacted] OnStar Executive Relations

March 15, 2016
 
 
 
[redacted]
[redacted]
[redacted], DC 20019
 
 
 
OnStar Account # [redacted]
Revdex.com# [redacted]
 
Dear Ms, [redacted],
 
 
The OnStar Executive Relations
team has attempted to contact...

you in an effort to address your concerns.
Unfortunately, we have been unsuccessful in reaching you thus far.  The
number we have tried to dial is ###-###-####.
 
 
Please call me if you would like to further discuss your
concerns. I can be reached at ###-###-####. The Executive Relations office is
open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the
office from the hours of 11:00AM – 8:00PM EST.
 
Per our conversation I have three offers for you. Option
one is to pay $14.99 a month for our Protection plan however this does require
you to keep a method of payment on file. This price is good for 6 months and
then it will go up to the regular price of $19.99 a month. Option two is to pay
$89.94 upfront for 6 months of service, equivalent to $14.99 a month and does
not require a method of payment to be kept on file. Option three is to pay
$149.99 upfront for 12 months of service, equivalent to $12.49 a month and does
not require a method of payment to be kept on file. Alongside your choice, I
would like to offer you two months of Protection at absolutely no cost to you.
Please contact me at your earliest convenience so we can get your OnStar
services set up.
 
 
Sincerely,
 
[redacted]
OnStar Executive Relations

January 25, 2017     Mr. [redacted]       Account # [redacted] Revdex.com Case # [redacted]       Dear Mr. [redacted],     Thank you for taking the time to contact OnStar. As an OnStar subscriber, you are able to count...

on OnStar to be there. Our goal is always to provide the safety, security and peace of mind that OnStar offers.   Unfortunately we are unable to accommodate your request to add your Wi-Fi to your existing AT&T account, at this time.  We apologize for any inconvenience this may cause. I can assure you, I have escalated your concerns to our engineering department for review.   Per our conversation on 1/23/2017, as a goodwill gesture I have added 5 gigabytes of data good for 90 days, to your 2017 Chevrolet Tahoe, VIN ending in [redacted]     If you have any additional questions or concerns, please contact us at 1-877-248-2079. We are open Monday through Friday from 8:00AM to 8:00PM EST. I am typically in the office between the hours of 8:00 AM and 5:00 PM EST.     Sincerely,       [redacted] Executive Relations Advisor

April 7, 2016
 
 
 
Mr. [redacted], Illinois 60642
 
 
Account # [redacted]
 
 
Dear Mr. [redacted]
 
 
The OnStar Executive Relations
team has attempted to...

contact you in an effort to address your concerns.
Unfortunately, we have been unsuccessful in reaching you thus far. The number
we have tried to dial is ###-###-####.
 
 
Please call me if you would like
to further discuss your concerns. I can be reached at ###-###-####. The
Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM
EST. I am typically in the office from the hours of 12:00PM – 9:00PM EST.
 
 
Sincerely,
 
[redacted]
OnStar Executive Relations

Dear Ms. [redacted],Thank you for taking the time and effort to bring your concerns to our attention. We would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar. Our goal is always to provide the safety, security and peace of mind that OnStar offers. ...

Per our conversation on 3/2/2018, I provided you with 5GB of Data as a goodwill gesture and verified that the Wifi is working for you. If you have any additional questions or concerns, please contact us at [redacted]. We are open Monday through Friday from 8:00AM to 8:00PM EST. I am typically in the office between the hours of 11:00 AM – 8:00 PM EST. Sincerely, [redacted]OnStar Executive Relations

February 20, 2017       [redacted]
Rhome, Texas 76078       Account # [redacted] Revdex.com# [redacted]   Dear Mrs. [redacted],   The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns....

Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have tried to dial is ###-###-####.     Please call me if you would like to further discuss your concerns. I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the office from the hours of 10:00AM - 7:00PM EST.     Sincerely,     [redacted] OnStar Executive Relations

February 17, 2017   Ms. [redacted] Sioux Falls, SD  57106-1903         Account # [redacted]   Dear Ms. [redacted],   The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns regarding Remote Start...

Kit installation on your 2012 Chevrolet Equinox.   Unfortunately, we have been unsuccessful in reaching you thus far.  The number we have tried to dial is ###-###-####.   Please call me if you would like to further discuss your concerns.  I can be reached at ###-###-####.  The Executive Relations office is open Monday through Friday from 8:00AM – 8:00PM EST.  I am typically in the office from the hours of 11:00 AM – 8:00 PM EST.     Sincerely,     [redacted] OnStar Executive Relations