OnStar Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have re***ed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

July 16, [redacted] Grafton, IL [redacted] Account # [redacted] Dear Dr***, The OnStar Executive Relations team has attempted to contact you in an effort to address your concernsUnfortunately, we have been unsuccessful in reaching you thus far The numbers we have tried to dial are ###-###-#### and ###-###-#### Please call me if you would like to further discuss your concernsI can be reached at ###-###-####The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM ESTI am typically in the office from the hours of 12:00PM - 9:00PM Sincerely, [redacted] OnStar Executive Relations

--Original Message--From: [redacted] @onstar.comDate: 11/30/4:01:PMTo: [redacted] @yahoo.comSubject: OnStar Reference Materials November 30, Mr [redacted] , NY Account # [redacted] OnStar Revdex.com Case # [redacted] Dear Mr [redacted] , Thank you for taking the time to contact OnStarWe would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar and thank you for taking the time and effort to bring your concerns to our attention Per our conversation, in addition to the refund you received of $7.50, OnStar has refunded $back to your VISA ending in This makes your total refund $for one full month of OnStar servicesWe have also removed the credit card from your account We apologize for any inconvenience this situation has causedIf you have any other concerns, please contact me at ###-###-####, Monday through Friday, between the hours of 8:00AM – 5:00PM ESTOur office is open from 8:00AM – 9:00PM EST.Sincerely, [redacted] OnStar Executive Relations

Thank you for taking the time to contact OnStarAs an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple convenience like unlocking your vehicle doors remotelyOur goal is always to provide the safety, security and peace of mind that OnStar offers OnStar does not normally refund subscription chargesHowever, because we value you as a customer OnStar Executive Relations has refunded $worth of charges to be sent to your mailing address on filePlease allow business days for you to receive your refundThe subscription for your [redacted] has been cancelled We are sorry if the service has not met your expectationsIf you have any additional questions or concerns, please contact us at 1-877-248-We are open Monday through Friday from 8:00AM to 8:00PM EST

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:]I thought My demands to resolve this issue were made clearTrying to get hold of me is neither a solution nor an offerI need a concrete responseThe business knows real well that I was wronged

April 10, Mr [redacted] Dr [redacted] NE, 68061-Account # [redacted] Revdex.com Case # [redacted] Dear Mr [redacted] , Thank you for taking the time to contact OnStarAs an OnStar customer, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple convenience like unlocking your vehicle doors remotelyThis letter is to confirm that on your account # [redacted] , we have removed the Guidance package as requested and the only service plan that is present is the basic plan at no charge as explained in our 4-7-conversation We have processed a refund in the amount of $ to your Visa credit card ending in ***Please allow 5-business day before the credit is receivedIf you have any additional questions or concerns, I can be reached at ###-###-####The Executive Relations office is open Monday through Friday from 8:00AM – 8:00PM ESTSincerely, [redacted] OnStar Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

March 7, Mr [redacted] Suite [redacted] ***, ON L2G7N Canada OnStar Account # [redacted] Revdex.com Case # # [redacted] Dear Mr***, Thank you for taking the time to contact OnStarWe would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar and thank you for taking the time and effort to bring your concerns to our attention Our goal is always to provide the safety, security and peace of mind that OnStar offers As explained in our website www.onstar.ca (Canada) and during our conversation on March 3, 2016, due to the wireless providers decommissioning of 2G CDMA network in Canada, your vehicle will require a hardware upgraded to activate the OnStar Service The cost of this upgrade is $payable in a lump sum, in addition, OnStar subscription is also required; however, the subscription can be paid on a monthly basis If you have any additional questions or concerns, please contact us at ###-###-####We are open Monday through Friday from 8:00AM to 9:00PM EST Sincerely, [redacted] OnStar Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Miss [redacted] ,Thank you for taking the time and effort to bring your concerns to our attention. We would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar. Our goal is always to provide the safety, security and peace of mind that OnStar... offers. Per our conversation on 1/19/2018, I provided you with 4 Months of Guidance Plan as a goodwill gesture. If you have any additional questions or concerns, please contact us at [redacted] . We are open Monday through Friday from 8:00AM to 8:00PM EST. I am typically in the office between the hours of 11:00 AM – 8:00 PM EST. Sincerely, [redacted] OnStar Executive Relations

September 15, [redacted] , Texas Account # [redacted] Revdex.com# [redacted] Dear Ms [redacted] The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns Unfortunately, we have been unsuccessful in reaching you thus far The number we have tried to dial is (***) [redacted] Please call me if you would like to further discuss your concernsI can be reached at ###-###-####The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM ESTI am typically in the office from the hours of 10:00AM - 7:00PM EST Sincerely, [redacted] OnStar Executive Relations

May 4, [redacted] Jr [redacted] , MD, 21158- Account Number: [redacted] Revdex.com Case Number: [redacted] Dear Mr [redacted] , On behalf of the entire OnStar organization, please let me take this opportunity to apologize for the unsatisfactory experience you had with usThank you for taking the time and effort to bring your concerns to our attention Per our conversation on May 4th, We have successfully reactivated your services and returned the phone to your vehicleAs a gesture of goodwill we have applied months of Guidance subscription time to your Chevrolet SonicAs part of the package being removed prior you were refunded $directly to your method of payment on file which we confirmed on the phone as well We apologize for any inconvenience this situation has causedIf you have any other concerns, please contact me at ###-###-####OnStar Executive Relations is open Monday through Friday from 8:00AM – 9:00PM ESTI am in the office between the hours of 11:00AM - 8:00PM ESTSincerely, [redacted] OnStar Executive Relations

Dear Mr [redacted] ,The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns regarding the services on your Chevrolet Silverado VIN ending *** Unfortunately, we have been unsuccessful in reaching you thus far The number we have tried to dial is [redacted] Please call me if you would like to further discuss your concernsI can be reached at [redacted] The Executive Relations office is open Monday through Friday from 8:00AM – 8:00PM ESTI am typically in the office from the hours of 8:– 5:00PM ESTSincerely, [redacted] OnStar Executive Relations

[A default letter is provided here which indicates your rejection of the business's response.
[A default letter is provided here which indicates your rejection of the business's response. Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below: This has been an ongoing problem with OnStar every time of this year for 2012, 2013,2014, 2015, and now After numerous phone calls and *** post the matter still not resolvedI am appalled that *** from OnStar lied to the Revdex.comMy wife spoke to her on Friday April 1st, at 7:05PM from ###-###-####I included a screen shot from my wife's cell phone proving thisI also included a screen shot from my cell phone where I called *** on April 4th, at 7:38PM and spoke to her for at least minutes about the ongoing problems with our OnStarI don't know why *** LIED to you (Revdex.com) but this proves the deceptive business practices by OnStarOur truck has been to the dealership and is in working orderOnStar sends a diagnostic report every month telling us that the truck is in working order(Apparently that's works the only thing that does work)I have attaché a copy of the Diagnostics report sent to me via email from OnStar showing that the truck was in working orderNote, the check mark "No Issues Found" My wife has spoken to OnStar about the problem, an recently they said that they couldn't talk to her because they needed me to add her as a proxyThis has been done several times recently prior to me talking to ***I can verify this through *** private messagingOnStar wants posts to be private to hide all the problems with their systemI have attaché a screen shot of a message on *** to OnStar on 3/26/at 4:55PM showing that this has been an ongoing problemThe problem is not our truckIt is a software glitch in OnStar's programObvisously OnStar has a computer glitch in their software and they are unwilling to correct the problemThis is why Mr*** *** changed our trucks telephone number from ###-###-#### to ###-###-####This only temporarily corrected the problem in March Unfortunately *** *** does not work for OnStar anymoreIt's a shame because he truly cared about customer serviceMs*** does notIf she did she wouldn't have lied to Revdex.com. What is also a shame is OnStar host lost the American values by not wanting to correct the problemInstead, we have been treated rudely, disrespected, and lied tooI feel also OnStar wants to hide the problems by not wanting customers to post problems with their service on ***. I spoke to *** from OnStar toay who said I need to take the truck to the dealership and have my truck checked by the dealership at my own costsHowever when I asked him how come the truck just sent me an email saying everything was okay, he couldn't answer meBecause their is nothing wrong with the truck's equipment as proven by the diagnostic report. At this point the matter is NOT RESOLVED, and I cancelled my OnStar subscriptionI would like to continue the complaint about OnStarIf needed I will take legal action against them for failing to provide a service that was paid for by a monthly subscriptionPlain and simple "Fraudulent Business Practices"I also want this complaint kept in record to warn all the other OnStar consumers of the lies and fraudulent business practices of OnStarThank you for your assistance, respectfully, *** R *** III

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12597951, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

February 19,
*** ***
*** ** *** ***
***, WI
OnStar Account # ***
Revdex.com Case # ***
Dear Mr***,
Thank you for taking the time to contact OnStar with your
billing concernWe would like
to take this opportunity to apologize for the
unsatisfactory experience you had with OnStar and thank you for taking the time
and effort to bring your concerns to our attention
Our goal is always to provide the safety,
security and peace of mind that OnStar offers
OnStar provides monthly continuous coverage as part of our
agreement with our subscribersIf you have placed a credit or debit card on
file with us and enrolled in continuous coverage, we would have automatically
charged it each month if you have not otherwise pre-paid for your subscription
This coverage is in place to ensure you do not experience an interruption in
your OnStar service, particularly our emergency services, until OnStar is contacted
by the account owner to pursue other billing options or to cancel the
subscriptionYou are also responsible for notifying OnStar if you sell your
vehicle or end its leaseIf you sell or transfer your vehicle and don’t notify
us, you remain responsible for all charges for any OnStar serviceOnStar
communicates these policies in our terms and conditions located at www.onstar.com
Our records show that on 09/22/2015, OnStar e-mailed a
continuous coverage notification to e***@gmail.com
This notification was sent in advance of any charges and advised that the OnStar
subscription for your Chevrolet Volt (VIN ending 1415) was approaching
expiration and that the credit card on file would be charged to continue to the
service
Per your request, we have cancelled the OnStar subscription
for your Volt as of February 18, and a credit card refund was
processed for $ A second credit
card refund was processed today in the amount of $to complete a full
refund for the months of continuous coverage charges. Your credit card
has also been deleted from the account
Please
accept our apologies if the service has not met your expectationsIf you have
any additional questions or concerns, please contact us at ###-###-####We
are open Monday through Friday from 8:AM to 9:PM EST
Sincerely,
***
OnStar Executive Relations

June 7, *** *** *** *** ** *
*** Illinois Account # *** Revdex.com Case # *** Dear Mr***, Thank you for taking the time to contact OnStarWe would like to take this opportunity to apologize for the
unsatisfactory experience you had with OnStar and thank you for taking the time and effort to bring your concerns to our attention Our goal is always to provide the safety, security and peace of mind that OnStar offers Per our conversation, I was able to speak with our marketing team regarding the amount of communication you have received from OnStarPer your request we have successfully removed you from all communications from OnStar and have requested that this be expedited however, it can take up to a full days for this to go through fullyWe understand that this has been most frustrating to you and we do want to do all that we can to honor your requestI have added three months of the complimentary Guidance package as a gesture of goodwillYour new renewal date is September 9, We are sorry if the service has not met your expectationsIf you have any additional questions or concerns, please contact us at ###-###-####We are open Monday through Friday from 8:00AM to 9:00PM EST Sincerely, *** OnStar Executive Relations

*** ***- ERG 01/07/
Called sub to resolve issue,
apologized for the error, offered refund the full amount requestedsub
mentioned that he had already been given a partial refund of so he didnt
need full amount total refund of given in a checkI also extended
months
goodwill guidance to the subwith expiration date of 03/06/
checked and removed the sub from concov

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***