OnStar Corporation

--Original Message--From: [redacted]@onstar.comDate: 11/30/2015 4:01:48 PMTo: [redacted]@yahoo.comSubject: OnStar Reference Materials
 
November 30, 2015
 
Mr. [redacted]
[redacted]
[redacted], NY 11207
 
 
Account # [redacted]OnStar Revdex.com Case #...

[redacted]
Dear Mr. [redacted], Thank you for taking the time to contact OnStar. We would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar and thank you for taking the time and effort to bring your concerns to our attention.
Per our conversation, in addition to the refund you received of $7.50, OnStar has refunded $32.81 back to your VISA ending in 2029. This makes your total refund $40.31 for one full month of OnStar services. We have also removed the credit card from your account.
 
We apologize for any inconvenience this situation has caused. If you have any other concerns, please contact me at ###-###-####, Monday through Friday, between the hours of 8:00AM – 5:00PM EST. Our office is open from 8:00AM – 9:00PM EST.Sincerely, [redacted]OnStar Executive Relations

March
15, 2016
[redacted], FL 34101
OnStar Account # [redacted]
Revdex.com case # [redacted]
Dear Mr. [redacted],
Thank you for taking the time to contact OnStar. As an OnStar subscriber,
you’ve been able to count on OnStar to be there – whether it’s a...

medical
emergency or a simple inconvenience like unlocking your vehicle doors remotely.
Our goal is always to provide the safety, security and peace of mind that
OnStar offers.
Per our conversation, your concerns with the OnStar service for your 2006 Buick
LaCrosse (VIN ending [redacted]) have been resolved. The OnStar roadside assistance
jump start policy was explained regarding your vehicle services. Your vehicle
is currently active with complimentary Guidance subscription which expires on July
2, 2016. You can call prior to that time to purchase a monthly or an annual
OnStar subscription.
We are sorry if the service has not met your expectations. If you have any
additional questions or concerns, please contact us at ###-###-####. We are
open Monday through Friday from 8:00AM to 9:00PM EST.
Sincerely,
[redacted]
OnStar Executive Relations

June 9,2016   Mrs. [redacted] IA 50548     Account #: [redacted]     Dear Mrs. [redacted]     The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns. Unfortunately, we have been...

unsuccessful in reaching you thus far. The number we have tried to dial is ###-###-####     Please call me if you would like to further discuss your concerns. I can be reached at ###-###-####. The Executive Relations office is open Monday through Friday from 8:00AM – 9:00PM EST. I am typically in the office from the hours of 10:00 AM- 7:00 PM EST     Sincerely,     Patricia OnStar Executive Relations   [redacted] Executive Relations

May 4, 2016     [redacted] Jr. [redacted], MD, 21158-0611     Account Number: [redacted] Revdex.com Case Number: [redacted]   Dear Mr. [redacted], On behalf of the entire OnStar organization, please let me take this opportunity to apologize for the unsatisfactory...

experience you had with us. Thank you for taking the time and effort to bring your concerns to our attention.   Per our conversation on May 4th, 2016. We have successfully reactivated your services and returned the phone to your vehicle. As a gesture of goodwill we have applied 6 months of Guidance subscription time to your 2012 Chevrolet Sonic. As part of the package being removed prior you were refunded $59.97 directly to your method of payment on file which we confirmed on the phone as well.   We apologize for any inconvenience this situation has caused. If you have any other concerns, please contact me at ###-###-####. OnStar Executive Relations is open Monday through Friday from 8:00AM – 9:00PM EST. I am in the office between the hours of 11:00AM - 8:00PM EST. Sincerely, [redacted] OnStar Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 7, 2016
 
 
Mr. [redacted]
[redacted] Suite 318
[redacted], ON L2G7N6
Canada
 
OnStar Account # [redacted]
Revdex.com Case # #[redacted]
 
 Dear Mr. [redacted],
 
Thank you for taking the time to contact OnStar. We...

would
like to take this opportunity to apologize for the unsatisfactory experience
you had with OnStar and thank you for taking the time and effort to bring your
concerns to our attention.
 
Our goal
is always to provide the safety, security and peace of mind that OnStar offers.
 
As explained in our website www.onstar.ca
(Canada) and during our conversation on March 3, 2016, due to the wireless
providers decommissioning of 2G CDMA network in Canada, your vehicle will
require a hardware upgraded to activate the OnStar Service.  The cost of
this upgrade is $360 payable in a lump sum, in addition, OnStar subscription is
also required; however, the subscription can be paid on a monthly
basis.      
 
If you have any additional
questions or concerns, please contact us at ###-###-####. We are open Monday
through Friday from 8:00AM to 9:00PM EST.
 
Sincerely,
 
[redacted]
OnStar Executive Relations

July 20, 2016     [redacted], NJ.  08822     OnStar Account # [redacted] Revdex.com Case # [redacted]     Dear Mrs. [redacted];   Thank you for taking the time to contact OnStar.  As an OnStar subscriber, you are able to count on OnStar...

to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers. Per our discussion,  I have addressed all your concerns regarding you Data purchases.   As a gesture of goodwill, I have added 3G of Data to your 2016 Chevrolet Equinox VIN ending in 2890.  Your new monthly Data package of 4G that you purchased with me  on 7/20/2016 for $20.00 monthly  will start in October of 2016.     If you have any additional questions or concerns, please contact us at ###-###-####. We are open Monday through Friday from 8:00AM to 9:00PM EST.   Sincerely,   [redacted] OnStar Executive Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12619236, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I appreciate the company's quick response to provide a resolution.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

--Original Message--From: [redacted]@onstar.comDate: 8/19/2015 1:12:12 PMTo: [redacted]@yahoo.comSubject: Onstar Reference Material
 
August 19, 2015
 
 
[redacted]
[redacted]
 
 
OnStar Account # [redacted]
Revdex.com Case #...

[redacted]
 
Dear Mr. [redacted],Thank you for taking the time to contact OnStar. As an OnStar subscriber, you are able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.
 
OnStar provides monthly continuous coverage as part of our agreement with our subscribers. If you have placed a credit or debit card on file with us and enrolled in continuous coverage, we would have automatically charged it each month if you have not otherwise pre-paid for your subscription. This coverage is in place to ensure you do not experience an interruption in your OnStar service, particularly our emergency services, until OnStar is contacted by the account owner to pursue other billing options or to cancel the subscription. OnStar communicates this billing policy in our terms and conditions located at www.onstar.com (U.S.) and www.onstar.ca (Canada).
 
OnStar does not normally refund subscription charges. However, per our conversation on August 17, 2015, as a gesture of goodwill we have refunded the remaining charges in the amount of $90.22 to your credit card on file (ending [redacted]). This transaction should process in 3 – 5 business days. Your credit card has also been deleted from the account.
 We apologize for any inconvenience this situation has caused. If you have any other concerns, please contact me at ###-###-####. OnStar Executive Relations is open Monday through Friday from 8:00AM – 9:00PM EST. I am in the office between the hours of 12:00 PM and 9:00 PM EST. Sincerely,[redacted]OnStar Executive Relations

February 29, 2016
 
[redacted]
[redacted]
[redacted], TX 78217
 
OnStar Account # [redacted]
Revdex.com Case# [redacted]
 
Dear Ms [redacted],
 
Thank you for taking the time to contact OnStar. As an
OnStar subscriber, you’ve been able to count...

on OnStar to be there – whether
it’s a medical emergency or a simple inconvenience like unlocking your vehicle
doors remotely. Our goal is always to provide the safety, security and peace of
mind that OnStar offers.
 
Per our phone conversation, the vehicles were put onto one
account at the time of enrollment. Our system here at OnStar recognizes the
info provided during the dealership pre-enrollment and attempts to combine
vehicles onto one account. In this situation, that is how the 2015 Equinox was
put onto your account for the 2015 Chevrolet Trax. At the time of activation,
if the system recognizes that there is another active vehicle, you have the
option of combining them or keeping them separate. OnStar provides monthly
continuous coverage as part of our agreement with our subscribers. If you have
placed a credit or debit card on file with us and enrolled in continuous
coverage, we would have automatically charged it each month if you have not
otherwise prepaid for your subscription. This coverage is in place to ensure
you do not experience an interruption in your OnStar service, particularly our
emergency services, until OnStar is contacted by the account owner to pursue
other billing options or to cancel the subscription. Also, as a standard
business practice, OnStar services are billed a month in advance. OnStar
communicates this billing policy in our terms and conditions located at www.onstar.com (U.S.) and www.onstar.ca (Canada).
 
OnStar does not normally refund subscription charges.
However, because we value you as a customer OnStar Executive Relations has refunded
$77.04 worth of charges to be sent to your bank account info, on file (Bank
Account number ending in [redacted]).
The subscriptions for
your 2015 Chevrolet Trax and 2015 Chevrolet
Equinox have been cancelled.
 
We are sorry if the service has not met your expectations.
If you have any additional questions or concerns, please contact us at
###-###-####. We are open Monday through Friday from 8:00AM to 9:00PM EST.
 
 
Sincerely,
 
[redacted]
OnStar Executive Relations

Reached out to Mr. [redacted] in
regards to his concerns. Left a detailed message with my contact info and
business hours for him to please give me a call back at his earliest
convenience. I’ll try to reach out to Mr. [redacted] later this afternoon.

--Original Message--From: [redacted]@onstar.comDate: 7/17/2015 10:50:05 AMTo: [redacted]@comcast.netSubject: OnStar Revdex.com Case # [redacted]
July 17, 2015
 
 
[redacted]
 
 
OnStar Account # [redacted]
Revdex.com Case #...

[redacted]
 
Dear Mr. [redacted],
 
Thank you for taking the time to contact OnStar. As an OnStar subscriber, you’ve been able to count on OnStar to be there – whether it’s a medical emergency or a simple inconvenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers. 
Regarding your concern about receiving unwanted calls in your vehicle, if the calls you are receiving in your vehicle are not from OnStar, please be assured that OnStar does not share your contact information without notice to you. Please be aware that the OnStar phone number in your vehicle is a wireless number and sometimes wireless numbers are recycled. This could be the reason for the unwanted calls you are receiving in your vehicle (i.e. they may be intended for a previous owner of that wireless phone number).
In certain circumstances, OnStar may send in-vehicle messages (IVVM’s) to the vehicle. These messages are related to the management of the OnStar service and are not marketing solicitations.  The limited types of messages that OnStar uses in this channel to send may include notice that:
? your service has not been activated yet;
? your service is about to be deactivated;
? your Hands-Free Calling (HFC) minutes are about to expire;
? you have an included service your may not be aware of (TBT); and
? your credit card on file has been declined.
Per your request, we have checked the “Do Not IVVM” option on your account to prevent you from receiving in-vehicle messages from OnStar (please note that in-vehicle messages from OnStar do not use your Hands-Free Calling minutes).
 
If the calls are from a collection company and the company has the wrong person, you may want to consider contacting the company directly and explaining that they have the wrong person.  In many instances, this will stop the calls.
If the calls you are receiving are survey calls, you may want to consider contacting the company directly to ask them to stop calling you.
If the calls are telemarketing calls from other companies or organizations, you may want to consider calling the Federal Do Not Call Registry’s toll free number (###-###-####) or visit www.donotcall.gov to place your OnStar phone number on the national list.
If the above solutions do not resolve your concerns, you may contact OnStar to have the phone number in your vehicle changed. However, keep in mind that as we mentioned, because wireless numbers are sometimes recycled even changind the number in your vehicle may not always resolve the concern.
Per our conversation, as a gesture of goodwill we have added 3 complimentary months of the Guidance subscription to your 2013 Chevrolet Cruze (VIN ending [redacted]), at no cost. Your new subscription expiration date is 10/31/15.
Please accept out apologies for any inconvenience this issue has caused. If you have any additional questions or concerns, please contact us at ###-###-####. We are open Monday through Friday from 8:00AM to 9:00PM EST. I am typically in the office between the hours of 11:00AM – 8:00PM EST.
 
 
Sincerely,
 
[redacted]
OnStar Executive Relations