Onyx

Review: Approx. 6 weeks ago I ordered a grille item#[redacted] for my 2007 DTS[redacted] from [redacted]. It took them 5 weeks to send to me cause of 4 delays. When it arrived, and the grille was attempted to be installed. The mesh was so out of ligiment that the grille would not fit my car properly. Also, it was not even across the top. I called and talked with a representive and then received an email from [redacted] talking about they were waiting on a RMA. This has been a horrible experience with[redacted].Desired Settlement: I would like a full refund right away.

Business

Response:

5/11/14 Complaint ID:[redacted]Name: [redacted]Date filed: 5/6/14PO#:[redacted]Item in question: [redacted]Total Cost: $546.00[redacted],In reviewing Mr. [redacted] order, we sent him the grille free of shipping charge. On 4/14/14, we called Mr. [redacted] and apologized for the delay. We offered a refund of $45.00, which he agreed not to cancel his order. Thetransaction id: [redacted]. On 5/2/14, we sent him the Return Authorization Form to return the item back, however, he does have to pay for the return shipment. If he is not satisfied with the item, we will take it back, however we will not absorb the cost of the return shipment unless we made an error. I feel we justly serviced the customer. If you need to discuss this further, please find my contact details below. Have a great day. [redacted] Consumer Relations Manager ###-###-#### x[redacted]

Review: On April 4, 2014 I placed an order for 5 rims to be sent to my home in WV. At that time I discussed availability and the items were "all in stock". The sales representative indicated they were available and would be able to process and ship out within the week. I placed the order and [redacted] processed my payment through [redacted] immediately. The rep indicated they would send me a [redacted] tracking number within a few days. The rep also implied that the manufacturing facility of the wheels were owned by [redacted] so that shipment would be sent immediately. I later discovered that the wheels were manufactured in China and not US made. Also[redacted] has nothing to do with manufacturing but are only a distributor. On Sunday, April 13th eight days later, I received an email that the 5th wheel was not in stock and would be shipped at a later date. The anticipated shipping date was 2 to 3 months later. Immediately, I wanted to cancel my order since they were not honest with my delivery. I kept getting different answers from different service reps. Even though none of the wheels were processed for shipment they would not allow me to cancel my order. I experienced one lie after another from their reps. The wheels were in California then they were in NC. The 4 wheels were ready for shipment then they weren't ready for shipment. Bottom line they could have cancelled the order but being a deceptive company with no remorse they chose to "push through" the order so it couldn't be cancelled. So now "supposedly" I'll receive 4 wheels not 5 at the end of April. Internet deception at its worse with this company. The sales people are really trained in the art of double talk in retaining an order. I should have done my research, the consumer complaints are unbelievable concerning billing, shipping, customer service and quality of items purchased. I paid my invoice, I fully expect a "above board" company to fulfill their promises of supplying a quality product in the promised realistic timeframe.Desired Settlement: Ideally I would like a total REFUND or my 5 WHEELS shipped to me ASAP and NOT 2 to 3 months after placement of order. Totally unacceptable!

Business

Response:

4/23/14 Complaint ID:[redacted]Name: [redacted]Date filed: 4/16/14[redacted]Item in question: [redacted],On 4/23/14, the customer was refunded $161.98 for the 5th wheel. Please let me know if there is anything else I can assist you with. [redacted] Consumer Relations Manager ###-###-#### x[redacted]

Review: I called CARID to order a heater core for my vehicle. The wrong part was ordered because the phone/sales person did not send me to their department that verifies the correct part. I realized that evening that the incorrect part was ordered. The next day at 11:55 am 4/18/15 I called and cancelled the order. The person on the phone told me it was cancelled and that I would see the refund the next week on Monday or Tuesday. Instead I receive an email shortly after the call that the order has shipped. I did receive and return the part per their instructions. The problem is that they will not refund the shipping and handling of $16.25 on an order that was cancelled. When I called today they had no record of my cancellation and refused to correct their mistake.Desired Settlement: I would like my credit card refunded for $16.25 the shipping and handling for the cancelled part. I would also like to put a review on the Revdex.com site for CARID after this is resolved so the details will be correct for the next consumer.

Business

Response:

I apologize for the delay. I am pulling the convo regarding this order to see whose error it is. I am waiting for the call recording. I will keep you posted.

Consumer

Response:

I am rejecting this response because: I am waiting for a response from the business. They are pulling conversation records. They will need the conversation records between myself and their agent on April 18th at approximately 11:55 AM PCT. The agent said the order was cancelled and that I would see the refund to my credit card the next Monday or Tuesday.

Business

Response:

After reviewing the call on 4/18 our Agent did not notate the account accordingly which caused a delay in his refund. The refund was processed on 5/11 in the amount of $92.11 transaction id: [redacted] I apologize for the inconvenience this may have caused. As a token of appreciation, I have emailed him a gift card in the amount of $25.00 to use towards future purchase.

Review: I ordered a set of 20x8.5 inch niche targa sport wheels from carid in cranbury nj I received the wheels 3 weeks after I placed order and when delivered via ups I inspected the wheels found damage on 1 of the wheels so I refused that 1 wheel and at the time of delivery the company carid was closed so I could not get someone on the phone so I left them a message about what the issue was. So I called the next day and they said they never got the message so I explained the problem first they gave me a problem but then they said they will take care of this matter. I was told once they received the wheel back from ups they have to process a claim then they can ship me out another wheel so a week goes by and I revived no email info from them so I called again on tues 4-21-15 and I was told in Order for them to send me another wheel I would have to pay for the shipping charges. So I asked to speak to a manager and she said the claim was never filed with ups so basically I was lied to from the previous person I spoke to on the phone from the week before so now I'm getting very fustrated with this company so the lady I spoke to told me they will file the claim with ups and I should receive a email when it's done I'm putting this complaint in because I wish I would have read the customer reviews on this company before I dropped 1,724.00 dollars down on a set of wheels and tires for my truck I looked up 245 complaints against this company I don't know how they are still in business.Desired Settlement: If I don't receive my 4th wheel in 2-3 weeks I will file a small calms court suit against this company for a return of the 3 wheels that I have and a full refund of the 1724 dollars and I will never do business with them again I'm disgusted.

Business

Response:

On 4/23, the client called in and we explained that UPS damaged her wheels and have an open claim. The client was fine, we must wait until UPS finishes the claim research and provides the outcome.

Review: I ordered a part for my vehicle from [redacted] 12.27.15 because at the time they where they only ones who had it available. I called and spoke to a representative of the company who advised me I would be receiving my part by this week before 12.31.15. Which was very important due to the fact I need a working vehicle specially in chicago we just got snow. I checked today 12.29.15 and the [redacted] website says I wont be getting my part until next week. I called the company to try to see what went wrong and what we can do to fix this. I spoke to a manager who's name is [redacted], she didnt do anything to help me or assist me with my problem. My wife had to talk to her and she told her if the conversation you had with the representative shows he gave you incorrect information only then will you get your full refund. I have ordered many things online through [redacted] through other companys and never have I had this issue before. They are very helpful and corteous, [redacted] doesnt want to even give us a full refund without listening to the conversation, why would a customer lie. The manager [redacted] was not helpful we asked if she could do anything to help us and she said she process a return lable and once we receive the item we can return it, thats not helping we dont want to deal with [redacted] ever again. False information to a customer who is advising the representative that time is important, is not acceptable.Desired Settlement: I would like a full refund without needing to wait for the item I do not want this item. I dont want to deal with [redacted].

Business

Response:

We spoke to Mr. [redacted] regarding his issue. Unfortunately this order was not handled to the best of our ability. The sales person to place the client's order misquoted the delivery time and our supervisor did not expedite a replacement as she should have. After escalating the issue we have settled on a return for redund and provided the client a gift card for $25 to be used in the future.

Review: I purchased a Porsche 911 tail light from Carid.com on December 1, 2014 for $425.50 plus $25.08 for shipping. On the website the item said it was in stock and I also received a confirmation email that stated an estimated ship date of December 5, 2014. On december 9, I was informed via email by Don from customer care that the estimated ship date now was December 20. Then on December 12, I received another email from [redacted] at customer service that the new estimated ship date was January 2. This week, after sending several emails asking for the status of my order and not getting a reply I called today, January 6 and spoke to [redacted] from customer service and he told me that the new estimated ship date is Mid-february. Meanwhile, on their website the tail light I am referring to still shows as being "in stock" and "ships in 24-48 hours". You can see for yourself here: [redacted]Desired Settlement: I want a full refund for the item I purchased and I want the Revdex.com to make a note that this company has misleading advertising practices.

Business

Response:

In reviewing this order, I see a refund on 1/7/2015 in the amount of $450.58 for part # [redacted]. The manufacturer informed us of the back order after the order was submitted. We apologize for any inconvenience caused. ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and yes they have issued a refund. So the case is closed. However, they are lying on their website about the availability of their items. I wasted one month waiting for their item and they kept pushing forward the delivery date. I will never do business with this company again.

Review: I made a purchase of a [redacted] on December 8th, 2014. At the time of purchase, the estimated ship date was December 10th. On December 11th, the ship date was updated to December 15th. After December 15th the ship date was updated to December 31st in which is currently the estimated ship date on 1/3/2014. I was notified by e-mail on December 18th that the product was back ordered and would need to be manufactured which is why the ship date was updated to December 31st. The e-mail had "response required" in the subject whether I wanted to wait for the product or change my order to an alternative product and my account would be credit/debited depending on my selection. I replied back that I would like them to change the product to a different product because it was a Christmas present. I thought the situation was resolved after this e-mail. Checked the account a few days later, the product had not been shipped or changed to the alternative product I selected. On 12/24, I received the same e-mail from the same customer service rep ([redacted]) that I already responded to on the 18th. Today, the item has still not shipped.Desired Settlement: I would like either part delivered (the original or replacement part) and I would like the company's 10% military discount applied to my purchase.

Business

Response:

The item is on back order and the estimated ship time is 3/31/2015. How would the Customer like to proceed? If the Customer is a Military personnel, please email me the Military ID, Vet ID or DD214 Form. My email address: [redacted]I will look into the matter and if applicable apply the 10% discount. Please get back to me as soon as possible if you want to cancel the order. I apologize for the inconvenience. [redacted]Consumer Relations Mgr.###-###-####

Review: Company failed to send CORRECT PART! Company failed to REFUND my account! I paid w/ CASH via[redacted]! Cash gets WITHDRAWN SAME DAY OR NEXT from my ACCOUNT! I EXPECT THE SAME FOR RETURNS! Returned item last Wedn 13th to its RETURN DESTINATION! Item arrived last Wedn 13th! Contacted MULTIPLE TIMES for REFUND! SHOULDVE had REFUND NEXT DAY 14th OR by FRIDAY 15th as LATEST! It DOES NOT TAKE 7 DAYS for ANY REFUND ANYWHERE! [redacted] is INSTANT ELECTRONIC TRANSFER! That means NO WAIT TIME! When u write a check n 2014' it gets WITHDRAWN THE SAME OR NXT BUSINESS DAY!!!! Whats the WAIT!!??!?? They shown NO CONTACT SINCE 16th! Todays 20th goin on 21st!!!! (All couldve been avoided IF THEY SENT THE RIGHT PART IN THE FIRST PLACE!) They sent item for 4.4L V8 when I have 3.0L V6!? Told them I have 3.0L V6! Dont know Y they didnt listen. I want my $$$ BACK NOW! Enough w/ the WAITING! Dont know how they stay in business' if they cant SHIP the RIGHT ITEMS!Desired Settlement: 179.95$! Wont charge what I PAID FOR RETURN! Cuz they were generous to give FREE SHIPPING.

Business

Response:

[redacted],The manufacturer has confirmed receipt and will apply the refund on 8/29 back to original form of payment. I apologize for the delay, it may take 3-5 business days to reflect on his account.[redacted]Consumer Relations Manager

Review: I purchased a rear spoiler to replace a damaged one for my 2011 Toyota.

When it arrived it did not fit. I contacted CARID made them aware of the problem.

They said they would send a return slip so I could send the part back for refund.

Then they email me and said the need photos of the part not fitting. I had

Already put the old one back on, but I took it off and put the CARID one

On and took photos. It will not even mount up.

I sent the photos but feel I am getting the run around. I am trying to

get my 192.50 refunded. When I call I sit on hold for 45 plus min.

I still have no return slip as I was told.Desired Settlement: I would like to return the one I bought from them and get my refund.

Business

Response:

On 6/10/14, we received the request via online that he wanted to returnthe item. We requested the vehicle identification number and pictures of theproblem. On 6/24/14, we received the pictures from Mr. [redacted]. At this point, wehave to notify the manufacture and request approval for the return. As of 7/1, the manufacturer received the item and is now inspecting it.I have requested today to request the refund if item is in its originalcondition, the refund should follow shortly thereafter. I apologize for theprocessing time of his request. If you have any questions regarding this, please contact me at yourearliest convenience.

Review: Back in December a client gave me a gift card they had received so I ordered a dash cover for my Thunderbird I gave all specifics as required from CARID so I would be assured that I would get the right part, well the part came and it was wrong!! So I jumped through the hoops to return the item well time went by and still no word from them or my refund it took me to start sending e-mails some one finally contacted me via e-mail telling that the refund would have to go to the bank that the card was issued from I explained to them that I don't know what bank the card came from it was a gift I used the card and tossed who holds onto expired gift cards anyway, So now I end up e-mailing them and get the same story how I have to contact the bank for my refund???

even after I explained three times to them so here it is three months later and no refund!!! I have read many, many complaints about this company and it's my fault for not reviewing them in the first place well I will be sure to review everything I order or not order from, Thank You, [redacted]Desired Settlement: To get my money refunded in full!

Business

Response:

3/11/14

Complaint ID: [redacted]

Name: [redacted]

Date filed: 3/5/14

PO# [redacted]

Item in question: Original Dashboard Cover (Black)

In reviewing this complaint, we have in fact sent a refund to Mr. [redacted] on 1/14/14. Please find the Refund Transaction ID # [redacted] for your reference in the amount of $48.15.

I sent an email to Mr. [redacted] and am waiting on his response to address his concerns with regards to our online reviews.

Please let me know if there is anything else I can assist you with. Have a great day.

Consumer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They refunded to a gift card I explained that to them when I called to let them know prior to me returning the item yet they still returned refund to the credit card which was tossed the day I used it up I can't believe I am going through this much hassle over 40 something dollars all because they failed to provide me with the correct item for my car as well as refund my money in the form of a check which I told them to do to begin with seeing it was a GIFT card!!!

Regards,

Business

Response:

I read and understood that it was a gift card from a Client and

based on the complaint. I understand that he tossed the card and doesn’t

know who the Bank card holder is. However, It appears that there is a

misunderstanding regarding our refund process. The only way we can send

him a check is if the bank rejects the money, then we can send a check. If

he paid with a [redacted] Gift Card then we must refund it in that same manner.

To address the complaint regarding the Guarantee or Warranty

Issues, He placed the order on 12/18/13, received the order on

1/2/14. The refund was on 1/14/14. This is not a guaranty or warranty

issue but rather a payment type refund issue and I truly apologize.

If I can be of further assistance, let me know.

Consumer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

What is it going to take for me to get my money back since when does/will a bank reject funds at this point they need to refund me my money!!! Is the Revdex.com actually going to do something or am I wasting my time seems to me that you're just some one in the middle passing each of us each others information.

Regards,

Review: On 7/22/15, I placed an order with CARid for an RV door. The purchase price was $347.34 with $19.00 for shipping. The following is the Order receipt #[redacted]. The expected ship date was 7/27/15. On 7/28/15, we called to check the status of the order and we were told that the manufacturer's office was closed and they would call us back the next day. Since we did not receive a call back we called the company again on 7/30/15. The customer service representative stated that the item was on back order and that they were making more doors, she apologized and offered us a $25 gift certificate for our inconvenience. On 8/4/15, we called again for an update, we received an e-mail stating "Unfortunately, this shipment delay is at the manufacturer level and is beyond our control." On 8/7/15, I sent an e-mail requesting a status and I received the following message. Thank you for your patience. We have received the information from the manufacturer and the shipping cost for the item will be $247,28. Please let me know if this works for you. I contacted the company and requested to speak to a manager. After holding for 40 minutes, I spoke with the manager and explained my issue. The manager stated "the shipping price was an error on CARid's site", she then stated that she could not cover the cost. During this conversation I was searching for an alternate solution on the internet and came across an ebay listing the same door by the same company CARid for the price of $303.60 and the price of $15.55 for shipping. I told her about the advertisement, she requested I send a link. Minutes later the link I sent her displayed "This listing has ended. The seller has relisted this item or one like this." The manager stated I could order the door through e-bay and refund my money for the first door and that it would be cheaper and shipping was cheaper. I stated I am not going to give you more money because I think this is all a scam. I requested a refund.Desired Settlement: My desired outcome is a full refund. In addition this company needs be held liable for false advertisement on their website CARid.com and on Ebay. They need to also be held accountable for scamming customers with outrageous costs after an order with fixed costs has been placed.

Business

Response:

There was a discrepancy which caused an increased in price. However, the client is not responsible for the difference, I realized they were advised of the price change, however we made necessary changes and contact the manufacture to avoid this error going forward. The manufacture agreed to pay for the difference and thus no increase of cost on client's part. I do apologize as this should have been handled differently, I agree with the client. If there is anything I can do, let me know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered a part from this company on 20 January via the telephone. They were advertising that they had one of the product I needed in stock, and they are still showing that same part as being in stock as of today,when it is not nor ever has been in stock. The customer service rep who took my order told me that the part was not in stock and that it would ship in 7 days. After 8 days, I contacted this company to find out if the order had been shipped and was told that it would not ship now, until 05 March 2015. The part finally arrived on 10 March 2015, because it did not ship again when promised. I was never given a real answer as to what the hold up was, and when I requested to speak to someone in charge higher than the person I was talking to, I was told the higher ups did not speak with the public. I had to pay a $300.00 core charge on the product that I ordered and it was charged against my credit card before I ever got off of the phone when I ordered the part However, it took 15 days after the core was returned and signed for by this company to process my refund of this deposit, and I believe that it was only done then because of my repeated e-mails and phone calls asking about my refund for this deposit.Desired Settlement: This company needs to stop advertising an item as being in stock when they know that these items are not in stock. They also need to stop telling and providing in writing, delivery dates that they know are not true. There needs to be someone in charge that is available to talk to a customer when customer service is not doing their job.

Business

Response:

I called customer and apologized for the inconvenience. I am reviewing the reason for denial upon his request to speak to a Supervisor. Regarding the return core deposit, we received an email on 3/23 from the customer and on 3/24 we requested the refund from the manufacture. On the same day of 3/24, we refunded the customer, however we did not receive credit by the manufacture until 3/27.I am currently still working on his order to ensure quality assurance protocol was followed appropriately.

Consumer

Response:

I am rejecting this response because: This statement about the refund is not true. The deposit was taken out immediately from my account, but was not returned to my account until March 27, 2015. After I sent the email on the 23rd, I was requested to send them the tracking number that was used to return the core because they had no record of it. It finally made its way back into our account on the 27th, not on the 24th. I was also told by Elizabeth that she would get right back with me when she found out anything about the issues in question. This has failed to happen and seems to be par for the course for this company.

Business

Response:

I apologize for any inconvenience, however please find the transaction id for the 3/24 refund. 3/24/15 - 10:38 AMAC customer refunded $300.00 for core, notification sent (Tr ID [redacted]) The bank might have refunded him on 3/27, however we have proof of the refund date with a transaction id. I'm not sure what else he would like us to do. Rejecting the response because he doesn't think we refunded is understandable. The proof has been provided in reflecting a true date of 3/24.

Review: I purchased what was supposed to be custom made seat covers for my 2008 Pontiac G6 GXP. My order was promised at a certain time, but was delayed because of what was explained to me as not passing the manufacturer's quality inspection. When my order was finally shipped, I discovered the bottom seat covers were missing a hook latch strap from each seat cover. These hooks are needed to attached to the buckle straps that are connected under the seat after installation to secure the cover. If it did not pass inspection the first time, how was it able to pass inspection the second time with parts missing. Also, the top seat covers did not have an opening on the side for the latch that is located on the door side of my driver's seat for seat adjustment. This is what led me to believe they are not custom made. I believe these seat covers, as well as other auto parts that they advertise are purchased from their local auto parts store and not actually custom made. This is not only false advertisement, but the seat covers were of very poor quality and craftsmanship. and are not worth the $129.00 they charge for the two seat covers. This company has received really bad reviews (which I should have researched before purchasing.) I requested a return label to return the covers for an exchange or a full refund.Desired Settlement: I feel this company should be investigated to ensure the products are actually custom made and not purchased from an auto parts store. I think I am owed a apology as well as a purchase price credit for the inconvenience and frustration. This was a birthday present for someone special and I think I should be compensated for the frustration, humiliation and disappointment that this experience has caused me.

Business

Response:

We don't manufacture the item, it comes directly from the manufacturer. We requested the return merchandise authorization (RMA) form from the manufacturer on 3/17. It may take up to 3 business days to received the authorization. After which, we will email the RMA via email to the customer. I apologize that she felt the workmanship was not satisfactory and it seems she took the appropriate steps to return it. We certainly don't want any customer to keep an item is not up to their quality. If there are any further questions, please contact me at ###-###-####. .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Against my advice, the person I purchased these seat covers for has decided to modify the bottom seat covers themselves rather than wait yet another month for the replacements. Please be advised that they nor I will be recommending this company to any of our friends or associates for their car accessory needs. Thank you Revdex.com for you prompt handling of this matter.

Review: The Asanti ABL-06 Chrome wheels ordered at CARiD for my 2015 Ford Mustang GT do not fit the car properly in that they protrude from the car body so much that for the rear wheels specifically, the car body will make contact with the tire with normal vehicle operation and suspension travel. Two different rim widths were ordered, 8.5" for the front wheels and 10" for the rear. The front wheels stick out more than the factory wheels by about 3/4" so that road debris would be thrown on the side of the car. The rear wheels stick out even more, such that a vertical line from the top edge of the body at the wheel opening would clearly intersect the tire thread.CARiD's website states that they guarantee fitment. I've placed multiple calls to CARiD about returning these wheels and even sent images depicting the interference problem. They have not given me a return RMA as yet nor emailed me the return UPS labels. The customer service head, George, has not returned my calls even though I was promised he would do so multiple times. I have spoken with Asanti and they agree these wheels won't work properly on my vehicle and asked me to have George at CARiD contact them. This problem has been going on since 10/16/15 when I notified CARiD of the fitment issue.Desired Settlement: Return the current four wheels to CARiD at no cost to me.Receive from CARiD in a timely manner four new 8.5" rim width Asanti ABL-06 Chrome wheels with s +35mm offset which should fit my vehicle, this according to Ron at Asanti.

Business

Response:

Our client received these wheels in the beginning of October. [redacted], contacted us right away regarding his opinion on the wheel fitment. This order passed fitment verification since this setup is extremely common for this vehicle. According to our fitment techs as well as multiple wheel manufacturers the setup the client received is within factory spec as well has accurate for the vehicle. Due to the nature of wheels and tires we normally do not allow for returns or exchanges. In this situation we were able to make the exception to have the wheels exchanged. In order to ensure proper return package we have sent a Pre-RMA checlist to the client and are simply waiting for the return of the document to proceed with the exception to exchange.

Consumer

Response:

Two options were stated in CARiD's response and if I "accepted" their response, it is not clear what I would be accepting.All of the merchandise has been properly packaged and delivered to a UPS full service facility today 11/09/15 for return to CARiD. I no longer have anything in my possession from CARiD with the possible exception of a stomach ulcer.I do not feel comfortable with stopping the charge back process as my confidence in CARiD issuing me a prompt and full refund has completely eroded away with all of the trials and tribulations I have gone through with them just to get to where we are today. In my opinion, the issuance of the UPS return labels should have happened three weeks ago.

Review: In May 2014, placed an order for slipcovers for my 2013 [redacted] with [redacted]. They fit incorrectly and Onyx was notified. Rather than a refund, they insisted on replacing them with [redacted] slipcovers. That's when problem started. There are no holes for arm rests- a manufacturer defect if there ever was one. On 9/24 [redacted] of [redacted] said take pictures. I did. On 10/20 I had to call [redacted]. No return call- ever!! Instead spoke to Client Care Operator [redacted] who said she would check with [redacted] and get a solution. On 10/24 I get an email about some backseat buckle issue that has nothing to do with arm rests and no holes. On 10/29 after asking AGAIN about the defect, I get a reply on 11/3 telling me to CUT HOLES where they should have made them for the slipcovers to fit my vehicle. Incredible. Oh, and to add insult to injury, they said they wouldn't honor any return because it was past their 30 day return policy. It's DEFECTIVE MERCHANDISE! It was when it arrived and it is now. All I ever wanted was slipcovers that fit--- and that I didn't have to destroy in order to attempt to get them on my vehicle. These are $500 slipcovers. Still, I tried to work with Onyx and [redacted]. I sent an email to their General Manager [redacted] and even their Consumer Relations Manager [redacted] two weeks ago explaining the entire situation and asking for their help. I resent it a week ago. No replies. I will not CUT HOLES where the manufacturer should have. All I ever wanted was seat covers that fit correctly. Now I want my money back.... and I am being ignored. Please help.Desired Settlement: I have defective merchandise. For obvious reasons I do not trust [redacted] or Onyx and I do not trust the manufacturer [redacted] who I am actually shocked told [redacted] I should start cutting holes in their products,, and even more shocking, is that [redacted] and Onyx passed on that information. All I want at this point is my money back.

Please get me my refund. The product sits in my garage and is a constant reminder of my horrendous experience with Onyx, [redacted] and [redacted].

Business

Response:

I am waiting on the manufacturer to provide their feedback of her concerns. As we are not the manufacturer and will need their assistance. I understand she had several question regarding the warranty, seat belt holes, arm rest and air bag deployment. According to manufacturer this item is not defective, we have suggested to hire a professional auto shop to install the item. This is a custom order, which may need cutting to fit appropriately as this is an aftermarket item. The only way the seat covers will fit perfect is purchasing them from the auto dealer. However, in order to assess this I will need the manufacturers feedback. I am still waiting on that. I apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Again, there is one issue here, a defective product that I was charged $450 for, and [redacted] and [redacted] are trying to tell me to cut holes in the fabric in order to make their defective merchandise fit. Do you know what happens when you cut fabric? It keeps on ripping, and fraying. Are they serious? They sell me $450 seat covers for my specific make and model (2013 [redacted]) and tell me I may have to ruin it in order for it to fit because it is "aftermarket" and "custom". That's not only bad business, that's "sell 'em and forget 'em" and I am not forgetting what was promised and the defective merchandise that was delivered. Also, so I am completely clear with [redacted], I have an "arm rest issue." Please stop trying to muddy waters with seat belts, air bags, etc.... I have one BIG issue that [redacted] and [redacted] want to ignore. I spent $450 on seat covers that they want me to tear in order to make them fit. I don't see that as a "custom" job and I am certain no one else thinks that's "custom." I want my money back, plain and simple. Nothing more, and absolutely nothing less.

Regards,

Business

Response:

Date: 12/22/2014BetterBusiness Bureau1262Whitehorse-Hamilton Square Rd. BuildingA, Suite 202Hamilton,NJ 08690ComplaintID: [redacted] Rejected ResponseName: [redacted]Datefiled: 12/8/2014PO#:[redacted] Cause: [redacted] Covers[redacted], I sent an email to [redacted] on 12/16/14 advising that the manufacturerhas agreed to accept the item back. Per [redacted] tracking details [redacted]item is in route to the manufacturer expected to be delivered on 12/29/14. [redacted] is well aware a she no longer has the item since it waspicked up by [redacted]. I noticed she responded to this complaint on 12/16/14, thesame day I sent her my email. I’m sure she is satisfied with the outcome. Iwent through extreme measures to get this resolved, however it is notconsidered a damage item, it was a courtesy extended to us from the manufacture.By no means is the customer correct in this instance. [redacted] wentabove and beyond to please this complaint as we try to do with all ourcomplaints. [redacted] does care about their customers and this action is a smallcontribution. [redacted]ConsumerRelations Manager ###-###-####[redacted]

Please google Carid for actual reviews. They are terrible. I was charged $10 for 5 super small Lloyd mat samples over 2 months ago. I have since received four packages with a fifth one on its way and if he 5 samples I requested I only have 1. I have several times asked for my money back but they refuse and promise to send another package with yet again the wrong item. Other online companies do not charge for samples and I guess that should have been my first clue Customer service is non existent

Review: I purchased Dual Halo headlights(part number on their website LHP-ELP00JM-RS) in Feburary 2012 on the website it states these meet federal regulations as well as they are DOT approved. I have had no issues with the headlights, however, when I went to get my car inspected in August the inspector will not pass me because he says the headlights are not DOT approved as they do not say them anywhere on the headlight. I have asked for documentation from carid.com to prove they are DOT approved they referred me to the manufacturer, whom also could not provide said documentation. I have talked to two people at carid via email one states they are DOT approved the other assures they are but cannot provide the documentation or anything for me to prove to the inspector they are DOT approved. I then asked for a refund under false advertisement and have not heard a response from them yet regarding this.Desired Settlement: I feel under false advertisement I should be issued a full refund for this product, unless they can provide anything that will help me pass inspection or issue new headlights with the DOT approved on the housing.

Business

Response:

As of 9/11/13, the consumer and Onyx came to a mutual agreement by

ordering item# [redacted] – Black Halo Projector Headlights via next day air.

It appears that the consumer is pleased with the outcome and will receive the item via UPS. Please find the tracking number for reference [redacted]

Have a great day. If there is anything else we can do, let me know.

Consumer

Response:

I purchased Dual Halo headlights from CarID.com in Feburary 2013 with no problems until Aug 2013 when it was time for my car's inspection. The inspector told me these headlights were not DOT approved and after looking at the headlight it does not have the DOT stamp. I contacted CarID.com and they assured me they were as their website states but could not provide documentation to support this. After a week of back and forth I wrote to the Revdex.com about this matter for false advertisement. I was then contacted by the manager [redacted] who offered me a different brand of headlights that he assured were DOT approved I accepted this offer asking numerous times are they DOT approved which he said yes. [redacted] then tried to charge me full price for those headlights which I declined due to this not my problem. I was then transferred to another manager named [redacted] who worked with me on an acceptable offer. We agreed I pay the difference in headlight price as well as the overnight shipping I then closed my claim with the Revdex.com as I was satisfied with this. Today, I saw they wrote to the Revdex.com saying they shipped the product and provided a tracking number that was not the case. I received an email from [redacted] stating the replacement headlights were not DOT approved either. They have not shipped, and are only tryin to refund me part of my money. Growing tired of this company I have wrote for either Serve or [redacted] to contact me in 24 hrs or I will have to take legal action due to false advertisement. My inspection sticker has now expired with this matter not resolved and now looks like I will have to purchase a 3rd set of headlights elsewhere.

Due to the misleading information I request a full refund for both headlights purchased and this company have the information taken off CarId.com website immediately to prevent this from happening again.

Desired Settlement: Refund-Credit Card Credit

Business

Response:

On 9/27, I received a response from [redacted] that he didn't realized he filed a rejection to our offer and it was an error. He is pleased with the outcome. Can someone look into and respond accordingly.

Review: website said easy returns and now wont let me cancel even before the product has ship. I ordered some wheels for my car and expected shipment same week but carid informed me that they estimated shipment in 8 days. I called to cancel and was told even though they hadn't shipped them that wheels had a no cancellation policy. I had not been charged yet so I figured id just stop the charges and handle it that way. But they are still saying that they have a no cancel policy when there web site leads you to think they have the standard no hassle and easy return policy. when I ask to speak to a upper management or a different department...I was told this is it. I was also not informed of shipping charges until after the purchase was made. since there was $0 next to shipped I was very surprised. to see the new totalDesired Settlement: for them to keep their rims and not send them to me in the next few days as they are insisting they will!

Business

Response:

To Whom It May Concern,

When Mr. [redacted] placed his order he agreed to the terms and conditions of his order being non-cancellable a non-returnable due to the custom nature of the order (all wheel and tire orders are drilled to vehicle specifications and therefore considered custom). This policy is clearly state on the wheels product page.

Also, in regards to Mr. [redacted]’s claim that the wheels were supposed shipped free of charge, shipping is added only after a customer adds all of their personal information so real time shipping can be calculated to the customer’s address.

With all of this being said, Mr. [redacted]’s order was ultimately cancelled when we went to bat for him with our manufacturer. They agreed, as a onetime courtesy, to take the wheels back and allow us to cancel the order. The authorization on Mr. [redacted]’s was promptly released and the money was released back into his account.

This order has been closed in our system and we hope that Mr. [redacted] is happy with the end result.

Review: I placed an order for 2 different items on 5/18/15. The website showed the items I purchased as in stock and should ship within 48 hours. I was later told after purchase the manufacturer does not have them in stock. The first part of the order finally shipped on 5/22/15, was received on 5/29/15 and was correct. The second item of the order was finally shipped on 6/2/15, was received on 6/4/15 and was incorrect. The parts I purchased did not fit, I called 6/5/15, had to send pictures and talk to multiple people to get any information. The supervisor I eventually spoke to that was supposed to be helping me was to get back in touch with me on 6/8/15 with more info. After multiple calls and emails with no response I had to call today 6/10/15 to speak with someone else. Employee states that in order to return the parts I would receive a return label in 24-48 hours, once the manufacturer receives the parts and does an inspection the return may be issued. So I have been trying to get something done since 6/5/15 and still may have no resolve for another 7 days or more. I asked to speak to a supervisor and was on the phone for an hour and a half mostly on hold. The supervisor was only able to confirm the previous details. This companies customer service is very poor and the amount of time I spent on the phone trying to return the items was ridiculous.Desired Settlement: The company states they are issuing a full refund to include shipping.

Business

Response:

We did request the return authorization and are waiting for an approval.

Consumer

Response:

It has been almost 2 weeks that I have been trying to return the items. I cannot even get a response from any of the supervisors as to what is going on. I have called multiple times and left voicemails, sent multiple emails and have yet to receive a call back. I have never received such poor customer service and should not be waiting on a supplier in order to receive my money back.

Business

Response:

I spoke to [redacted] on 6/22. He is aware of the UPS pick up of the item today from 8am - 9pm. I personally called him and apologized.

Review: Entered my information into the website about my vehicle... Orders headlights for a that website says will fit vehicle for a Christmas Gift. Headlights do not fit vehicle, website was inaccurate... Will not return because is past 30 daysDesired Settlement: I just want to return the headlights and get a refund... I want them to right their wrong...

Business

Response:

Unfortunately the product ordered is in fact out of the 30 day period of return. After attempting to work with the manufacturer on extending the return policy our request was denied. Therefore we are unable to take the product back. As a sign of good faith a $25 gift certificate was added to the order.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The company sent me the wrong part for my vehicle, a $25 gift certificate doesn't resolve the problem. Regards,

Business

Response:

At this point we unsure as to the client's previous rejection. Understanding that this client is extremely frustrated over this we are still unable to take back these lights. The picture of the product accurately reflects what was received by he client. Additionally the lights where received back in November, making this more then a month outside of our return period.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that even though this resolution is unsatisfactory to me. I am beyond over dealing with this whole deal!! I will never do business with this company again!

Regards,