Onyx

Review: Hi, I ordered Front & Rear Bumper but due to change in shipping quote, terms and conditions by supplier I cancelled the order. CARiD Order# [redacted]} and request to refund my USD 2603. Now many months passed and I am unable to get my money back.

I am doing business with many companies in USA from more than 8 Years and got trouble with this one only.

Kindly help me to get back my money.

Thanking you in advance.Desired Settlement: Please help me to get back my money.

Business

Response:

We are extremely sorry that this client is having troubles obtaining his refund from his bank. After reviewing the transaction details for this refund a wire transfer was preformed on 6/5 back to the client. Since this is an international wire the refund went back to an intermediary bank provided to us by the client "National Bank of Abu Dhabi - Al Shahama Branch". There is no rejection of funds back to our account. At this point the only advice we can give is to contact the receiving back to confirm what has happened with the funds.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

HAPPY NEW YEAR TO ALL OF YOU.Today I got email from CARiD. [redacted] who sent me wire transfer copy which I will present to my Banker to ask what happened to the wire transfer so please give me a short time to correspond to my bank.Thank you very much for your cooperation.I will let you know as soon as possible.

Regards,

Review: My order was place 4/15/2015. Today is 5/12/2015 and the order has yet been ship. My sales rep was Harold which after about 12 emails and many calls, he has yet been able to give me a concrete answer when I will received my order. I have also spoken to Harold supervisor "Mark" which was helpful in taking 1 of my phone calls and now he's not responding to any of my emails or call..... CARID refused to give me a refund and or work with me to have a resolutions. At this point I would like my money back and erase this bad experience.Desired Settlement: I would like a refund.

Business

Response:

There was a change of address from the client & change of tires, this caused the delay. We also didn't charge him for the taxes as he was in PA and relocated to NJ. We absorbed the cost. He also opened a Google Trusted Store complaint which was satisfied. Our last verbal communication with him was on 5/18. We marked order as priority to the new ship address. We have done all we could to satisfy this client. I apologize as He is not able to cancel the wheels order.

Consumer

Response:

I am rejecting this response because:The below is correct, I did open a Google Trusted complaint since I was not getting anywhere with Car ID salesperson or manager. Once complaint was open, I received a called within 2 hours and my order was ship the next day. Go Figure! the address was change due to the fact I was not expecting my order to ship a month later. In regards to the tire change this was done because your company did not have the originals tires I ordered in stock the whole time which was the true reason why my order was delayed. Either way my order is suppose to be delivered tomorrow, once I inspect the order and all is good I will close my case with Revdex.com and Google. The way your company handle my order was very unprofessional. But lesson be learn. I want to put this pass me and be done.

Business

Response:

I apologize however the delay was due to the change of address from PA to NJ, we had to add the sales tax which we covered and didn't charge him and absorb the cost as a courtesy. He was advised of this on 5/18, which at the time he was happy according to the conversation. We also satisfied the Google Trusted Store complaint as well once we showed proof of the delay.

Review: CARiD was supposed to ship "in stock" items within 24 to 72 hours. I ordered, and paid for, the lower control arms on Feb. 02, 2015. The shipping date has been pushed back more than three times. It has now been OVER three months (90 days) and still no parts. When I contacted CARiD I was told that they couldn't ship due to the MANUFACTURER of the parts saying that the parts were on backorder... and that as soon as the MANUFACTURER made the parts available they would send my (already PAID FOR) parts to me.

I contacted the manufacturer (MOOG) directly. MOOG told me that even though the parts were temporarily backordered 1. They do NOT have any orders that are that old (from Feb. 02, 2015) and that ALL of their orders were filled within 4 to 8 weeks. 2. The part numbers I inquired about were CURRENTLY IN STOCK at THREE of their warehouses. I forwarded this information to CARiD. They told me "We will contact the manufacturer to confirm with them according to your order and get back to you with the updated information within 24-48 business hours.". That was FOUR DAYS ago.

After waiting over three months for parts that I already paid for, I'm done waiting.

First step, Contatcing them DIRECTLY to resolve this...

(I have done this and received nothing but the "run around" and CARiD blaming others).

Second Step, Filing this Revdex.com Complaint.

(I am hoping that this will get resolved now.)

AGAIN... After waiting over three months for parts that I already paid for, I'm done waiting.

... and for the future... CARiD needs to quit selling anything that they don't have in stock as "in stock". If they are "drop-shipping" their products, that should be displayed on their website so customers will have advance notice that they will get "the run-around" (i.e. - CARiD will blame the manufacturer and then the manufacturer will blame CARiD).Desired Settlement: My desired outcome would simply be for CARiD to send my parts that I have already been charged for.

If they refuse to send the parts, then they need to refund enough money that I can buy the parts DIRECTLY FROM THE MANUFACTURER (for a total of $707.34).

... and for the future... CARiD needs to quit selling anything that they don't have in stock as "in stock". If they are "drop-shipping" their products, that should be displayed on their website so customers will have advance notice that they will get "the run-around" (i.e. - CARiD will blame the manufacturer and then the manufacturer will blame CARiD).

Business

Response:

In reviewing this order, the item is not in stock and on 5/6, he agreed to wait. How does he want to proceed, it seems like he now wants to cancel the order?Please advised we can cancel any time and I apologized but he was notified of the back order and chose to wait. We are not notified of the back order until the manufacture informs us. As a token of appreciation we sent him a gift card of $20.00 on 5/6, which he agreed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Ordered parts for my truck. was supposed to be shipped on Dec 29,2014. been calling to find out where they are and either can't get through or when I do just get the run around. Called today Jan 6 2015 and still no helpDesired Settlement: refund back into my sccount

Business

Response:

According to the Manufacturer item was picked up by [redacted] on 1/7 to be delivered on 1/9. We did have to change the dates of estimated shipping based on the information received from the Manufacture. I apologize if the Customer felt we were giving him the run around. Please find the [redacted] tracking details below for your reference in that we were not delaying his package for our own according. This can viewed at [redacted] tracking #: [redacted]Ship (P/U) date : Wed 1/07/2015 3:31 pm EL DORADO HILLS, CA USA actual delivery : Fri 1/09/2015 3:11 pm COLE CAMP, MO US [redacted]Consumer Relations Mgr###-###-####1/09/2015 - Friday

Review: I placed an order on 1/23/215 for a car part. The part was shown as in-stock and my card was immediately charged for the order. I received an email on 1/28/2015 that the part was on back order and would be shipped on 3/2/2015. On 3/5/2015 I emailed the company for the status of the part. I was then told that the part is still on back order and I would not receive it until after 4/16/025. The site still states that it is available;

AVAILABILITY: MANUFACTURED

Usually ships within 2 to 3 days

The site also states that the part is now $41.87, $24.40 less than what was deducted from my account on 1/23/2015. I also checked with Cardone, the manufacturer, and they no longer make that part.

A company should not show parts in stock that you don't have in stock and you should not give fabricated delivery dates and then change them, it's misleading and unethical.Desired Settlement: Carid.com is obligated to locate the part that was ordered, new or refurbished, and deliver it ASAP. If the current part that needs to be replaced in the vehicle fails and there is collateral damage, Carid.com will be responsible for all parts, labor and any other costs associated with the failure. These costs could include any personal injury of anyone involved in an accident involving the failure of said part.

Business

Response:

I understand how the customer feels and I apologize. The order was placed on 1/23/15, and on 1/28/15, [redacted] still agreed to wait for the item. We were notified on 3/5/15, that the item was still out of stock with no estimated date of arrival. [redacted] requested to cancel the order on 3/5/15, and we processed the refund on the same day in full. We would not refund the price difference as this point since they received the full price they paid. We can only notify the customer of the item availability if we are aware and we should indicate this accordingly on our website. A request was submitted to update our website, I am waiting for confirmation. If I can be of any assistance, the customer can reach me directly. I would like to apologize personally for the inconvenience.

Consumer

Response:

it does not right the wrong that has been done. A company that does unethical things like this should not have an A+ rating with the Revdex.com.

Review: I ordered a sending unite with Car id. The item I received was a wrong item. I called back and I was told that I would get the right item. Again, the second order I received was wrong item. I called Car Id spent about one hour on the phone explaining the exact item I need. I was told I would receive the right item. The third sending unite I ordered arrived. It was wrong item again. I called right away speaking to a few sales representatives about what I received. I was told again this time they would send me the right one. I received the third order for two items I ordered. Again, the sending unit was the wrong one. It was the same item they sent me before. I was very upset. I spent $412.17 for five items I ordered. I contacted Car Id. I was told that I had to pay for shipping. But the company on their website telling customers that shipping is free and return items is free. I shipped items back with return labels I received. It was very strange at the three items I returned has the same tracking numbers but it was two different ordered. I tacked down the UPS number and the items were delivered to Car Id. They got my items back but so far I have not received a dollar refund. I found out on that many customers made complains about this company. They ripped customers off by charging them for return shipping and being nasty without giving them full refund back. I am requesting Car Id to give me full refund. It was their fault to send me wrong items. Revdex.com should shut down this company. I am going to contact federal agency to complain about it. They are cheaters and thieves.Desired Settlement: I need full refund ASAP. First Car Id need to send me two return labels so I can send the third order two items right back. Second, the items they received I did not get $1 back.

Business

Response:

The above consumer actually has four orders which is returning all items. She is requesting full refund, which is being reviewed, however, we sent her 4 return Labels for each order and she sent in two return labels for all items.

This creates a problem when it's different manufactures, fortunately for her, it was all the same manufacturer. We are waiting for the manufacturer to confirm quality of the items to refund the customer.

Review: After ordering a wrong part online, I contacted this company. I explained the situation, and before my question was answered I was immediately told I would have to pay to ship the product back. I was confused by why this would have been the first thing told to me in rush a matter of fact, rude way. So after that I then asked to speak to her supervisor. After holding an additional 20 minutes, I was finally transferred to someone named "Martin" who claimed to be a supervisor. We went back and forth regarding the return policy, which depending how you interpret it could be taken a different way. I asked if we were really going to go back and forth about a comma, when the remark came insulting my intelligence. "Well, if you had graduated English class, you would understand how comma placement works." After this I demanded to speak to his supervisor, and he laughed and told me there was no one over him. I asked for his name, and he said "Martin", then I asked for his last name and he told me he was not going to disclose that personal information. We went back a forth a while longer, when I finally just asked to have the original problem addressed. He first said, the item I was trying to exchange for was a car tarp, not the part I needed. I told him I had the information right in front of me and the part number clearly had a picture of the correct part. He then changed his story, telling me that part was no longer instock. I then asked why it was showing to be available online, and he never answered. I finally had enough of this and asked to speak with anyone else there. Again he tried telling me he was the only one there. I reminded him I had spoken with someone else previously, and I was not a complete it. He finally said he woul, and after 5 to 10 more minutes on hold I was transferred to a man named Ben. I asked again to have the correct part exchanged for the wrong one, when he told me to hold for a moment. Then my call was disconnected, after 1 hour.Desired Settlement: I would like a phone call, and an e-mailed apology from Martin himself. I want him to admit he was WAY out of line, and then I want to speak with his supervisor - or whoever his boss is!!!

Business

Response:

Our Call Center Manager, Ryan called the customer and apologized. We will cover the return shipping cost, however, the initial shipping will not be refunded and she is aware. If I can be of further assistance, let me know.

Review: On 04/28/2014 I received my order I placed with [redacted] my order # [redacted] and part #[redacted]. When I open the box I realized they sent me two of the same parts which was two passenger side chrome mirror covers for my 2014 [redacted] Truck once I realized the mistake I call to get the correct parts. I talk to someone named [redacted], [redacted], [redacted] and a supervisory named [redacted] at extension [redacted] and on May 6 2012 I received a email from a [redacted] telling me that my issue was resolved and I could keep the old parts and the the new parts will be mailed out and I should get a email within 24 to 48 hr and that was on May 6 2014 I have yet to get that email.Desired Settlement: Full Refund and have [redacted] pay for all shipping cost back to them

Business

Response:

5/20/14

Complaint ID:[redacted]

Name: [redacted]

Date filed: 5/13/14

PO#: [redacted]

Item in question: Chrome Mirror Covers

Total Cost: $53.99 with no shipping charges

[redacted],

Mr. [redacted] did received the 2 Right Passenger Side Mirror Covers in error. I sincerely apologized for the error.

Our office contacted the manufacturer and they have agreed to accept the item back. We sent Mr. [redacted] the Return Merchandise Authorization Form as well as the Return Shipping Label. It was received on 5/19/14 signed by [redacted] at the manufactures office.

I am expecting a refund within the next few days to Mr.[redacted]. I believe this will resolve itself once the refund is completed. If you need to discuss this further, please find my contact details below. Have a great day.

Consumer Relations Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered an antenna from [redacted] when it arrived the box was in pieces and completely destroyed. I called [redacted] and explained the situation being that this antenna was for a very expensive piece of equipment I would not be able to use it because of the damage to the packaging.

I was told to throw the item away and they would ship a new one. I explicitly told the rep over and over NOT to ship one as I would now have to buy this in a store as I dont have time to wait for a replacement. I was than promised a refund within 48hrs.

fast forward 48 hrs and I receive an estimated time of shipment email for a replacement of the item I was told wouldnt be replaced. I immediately called carid and explained what I was told previous, I was than told it was too late to stop shipment (even though the email didn't have the item shipping for over 24hrs from my call)

I advised the customer service rep that I would be out of the location where this package is shipping to for almost a month and would not be able to ship it back however [redacted] cannot keep my money for that time as it is the fault of the rep for putting in a replacement after I told them not to

I was again promised a refund since than I have received emails demanding a return of the replacement item holding my money ransom for a separate thing I never requested this is purely blackmail at its finestDesired Settlement: I would like my refund in the next week I will of course ship back this item sent to me I have no need for however I will still be away for 3 more weeks and the item arrived today

Business

Response:

[redacted],We are waiting for the replacement to be received at the manufacture before refund is issued. [redacted]Consumer Relations Mgr. ###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I had never requested a replacement item and do not have access to the location the item was shipped to the business messed up by sending me a replacement after I specifically told them not to and now they are holding me liable for their mistakes

Regards,

Business

Response:

I am waiting on the item being returned to the manufacture. I apologize but I am follow up. Keep this open.

I ordered seat covers, they sent me items that did not fit and we're sewn incorrectly. I tried to exchange it for the correct product but they wont. They don't care, they won't offer to fix or exchange it. They are money hungry. The products are over priced and look cheap and crappy! They won't fix their own mistake and I now have an incomplete set of seat covers,all due to them not fixing their own problem!!!they offered me a $20 gift card for their company, I paid $160.00. The gift card is worthless since I will never be.using this company again. I will never use this company again and. I will make sure to spread the word on just how bad this company really is.

Review: See Desired Outcome for Explanation.Desired Settlement: I ordered and paid for a [redacted] GT 500 custom hood for my 2015 Super Duty. It was received and installed on my truck. The total amount I paid was $1344 not including my installation cost of $100 on 7-15-15.

The fit was terrible with some 1" gaps on both sides. I sent [redacted] and that was the last I heard from her.

I e-mailed [redacted] (Customer Service Rep. with [redacted] and she said she would contact the Mfg. [redacted] and get back with me. It has been a couple of weeks and she not only has not contacted me she won't respond to my calls or e-mails.

I called and talked to Customer Rep. [redacted] at Ext [redacted] and he said he would get a refund for me and that was the last I heard from him.

The [redacted] purchase was a total rip off and I am out $1444. Can you help please?

Business

Response:

[redacted],Can the client forward me the communication between our Agent. I certainly want to look into this? [redacted] Consumer Relations Manager###-###-####

This process was the worst I have ever experienced with any company. I placed an order through carid for floor mats and within a few minutes found them less expensive somewhere else and called to cancel the order. I was told the order would be cancelled and I would receive an email. I did receive an email following that conversation but then to my surprise the item was shipped 3 days later. I spoke with UPS and was told that the shipping agent could cancel the order but carid was already closed at 6pm and when they replied the following day they stated that there was nothing that they could do about it. To make things even worse they had to process the request to have the item returned and it took 3 days to get an email with a return shipping label. It has been over a week and the item has still not been able to be returned nor have I been able to receive a refund. The customer service was horrible, and the process absolutely ridiculous. It seems clear the cancellation never occurred. Never once was any attempt made to make this process better. It should not take 2 weeks to get your refund when you cancel within minutes of placing the order.

Review: I ordered plastic car parts for my car on or around 8/10 with the payment completely processing from my account on 8/17 I finally received the first box that said box 1 of 1 on the label it was on my front porch open and I had no way on knowing that it was all there or not so I called ups they came and got the package the fallowing day. at that time I also received the second box that said box 1 of 1 at that point I realized that the previous package was not missing anything. so I opened the second package and tried to put the mats in my car. they did not fit. so I looked at the paper work that was on this package and I realized they sent me the wrong parts I have an accord and they sent me the mats for the civic. so I called the company I was on hold over an hour each time I called to talk to somebody which has been three times the first time the automated phone system said the waiting time is longer then normal leave a number and they will call back. the call never came!! so the next day I called again and again on hold over an hour then once I got a person there was another 30 min. on hold. I was told the department that handles this is gone for the day already they will call me by the next afternoon. and again they did not call!!! so I called again Monday first thing Monday morning the 8/24 and again I was on hold for another 1.5 hours they said they issued me a reimbursement which at that point I didn't want I wanted what I paid for... they said they sent me via mail a return label that will take a week to get to me and another week to get back and however long it takes them to acknowledge I sent it back and then I would get my reimbursement. so they expect me to wait another two weeks to get my money back. on top of that the girl on the phone hung up on me before I was done asking questions I will never use this company again they lost a loyal customer. and I will now tell anybody who asks do not shop with this company.!!!!!!!! it is a pain you'll regret it.Desired Settlement: that the company ships and resolves problems quicker and the hold time on the phone be less then 10 min's if they make a mistake which they did they fix it quickly and make it right not a long drawn out process that takes a month.

At this point I just want my money back and never deal with this company again.

Business

Response:

We refunded $45.00 for the damage 2nd row mat, this item was sent damage from the manufacture. The first row mats has not been return for credit. I am waiting on the return status from manufacture.I apologize for the inconvenience.

Consumer

Response:

I am rejecting this response because:

I have not recieved any refund in my account. And I am still after over a week waiting for the return shipment labels. I still have not recieved even after asking for this process to be expadited and asking them to email me a printable return shipment label I still have not recieved after a week.!!!! At every turn they have not followed through with what is promissed.

Business

Response:

The refund was just done on 8/27, please allow 3-5 days for your bank to credit this back. If after this date you receive no refund then contact me.Regarding the return, PER UPS [redacted], we show no progress. We sent this to you regular mail on 8/21. Please provide an email address we can send the return paper work to expedite this for you.

Review: I ordered 1 rim and 1 tired for my car on May 1, 2015. They were suppose to send my conformation information which I did not receive. After a week I called them back because I had not information (delivery date). After an extensive holding period I was able to talk to someone and they finally sent the email. After which there I still did not have an estimated delivery date only a confirmation number. After calling multiple time and hold for an extensive periods I finally talk to someone on May 12, 2015 I finally receive a shipping date which said June 1, 2015. I had an emergency and went out of town June 3 and still no tires. Tried calling before I leave town and no luck. [redacted] called and delivered the tires on June 4th but I was not here. I called to see if they can send the tire back and they said I have to pay a reshipping fee. I spoke to a lady name Laura N** whom stated that they do not have a corporate office, no managers, no supervisors, and she does not have an employee ID number. I went ahead and paid the shipping fee because I need my car to go to work because it has been more than a month. I would like to get reimburse for the shipping fee and possible refund for the rim and tire.Desired Settlement: Refund for re-shipping fee.

Business

Response:

[redacted],I did review the Supervisor queue for that day, we were short staffed. We don not have employee id's, we do have a corporate office and I have not been able to confirm this statement. I apologize however, the client is still responsible for the return shipping. My previous response still remains. Elizabeth G[redacted]Consumer Relations Mgr.[redacted]

Review: I ordered a grill from carid I received it on Tuesday I notice the grill was flimsy and the whole grill wasn't chrome like I thought it would be I installed it on a Tuesday on Thursday I noticed a crack in the grill I notified Carid they told me they couldn't do anything about it because it had been on the car for two days I paid $148 for this grill and had it on my car for two days and it nothing anyone can do!Desired Settlement: I want my money back! I did want a new one but the grill is cheap

Business

Response:

We were not notified of any problems with his order until after he installed it. The manufacture will not cover this especially since the item was installed. We have not proof of the item being damage before the fact. I want to confirm, did he calls us before installation?

Consumer

Response:

I am rejecting this response because: Yes I called after installment two days after installment my problem is I had the item for two days I have order a lot of things from Carid and had no problems but this right here I have a problem with I pay $140 something dollars for a item and have it on my car for two days and something happens to it and that's it? No that's not right! there's no damage to the car just the grill the thing is cheap!

Business

Response:

I do apologize, however the fact that the item was installed prior to us knowing is not acceptable. If there is anything I can do let me know.

Review: On 05/28/2015, 5:39 PM I ordered a double set of headlights for my 78 Impala from Carid.com. I contacted them ahead of time to make sure the headlights would fit my car. They said they would fit no problem. So I ordered them on line through their online store. They took my information for my address and credit card and told me the transaction was complete. I received and email alerting me that the order was confirmed and the package would be delivered on 06/01/15. When I went to the post office on that day the package had not arrived so I waited. The next day I got a phone call from an unknown person telling me they had my package, and if I wanted it I had to come get it. So of course I said yes. After getting the package I returned home to inform Carid that I had to go pickup my package from an airbase 20 miles away. It was shipped to the wrong address. After which I tried to explain to them that I wanted to correct the address as I planned on using their service again.

The customer service person was clearly the worse I had ever encountered. She put me on hold three times in excess of 5-10 minutes each, and kept giving me excuses as to why they needed more info. I informed the representative that I only needed to inform them that I did get the package. But she kept putting me on hold and giving me excuses. So I hung up the phone and gave up trying. Afterwards I started getting phone call after phone call from Carid and UPS. Two days later I received an email from Carid telling me that they had shipped out another package for the one that was missing and I needed to confirm the order. I then called Carid and tried again for the last time to explain to them that I never filed a missing package claim and to not contact me or send another product replacement or anything else to me. The representative tried to put me on hold again and I explained to her that I was done, don’t contact me again. She needed to cancel the order and never contact me ever again.Desired Settlement: I think they should issue out a formal apology to all their customers that have been inconvenienced due to their incompetent customer service, and billing department. They should alert customers that they should use a home address and not a P. O. Box address when placing orders. My order was confirmed and I was never informed that I could not use a Post Office Address. There shouldn't have been a problem with shipping an order to a P.O. Box as UPS delivers there all the time. I think I should be compensated for having to drive 20 miles to an Air Force Base to pick up a package that should have been delivered to a post office that was only five miles away from where I live. It was clearly unprofessional.

Business

Response:

I sincerely apologize for the inconvenience. The item was delivered by UPS to the wrong location. I will notify the client if I'm able to obtain a refund for the ship fee.

Review: We ordered the sypder euro black headlights from carid.Com. We received them and we went to install the headlights once they where in we notice that they were not pointing to where they need to be so we tried to ajust them but they were not ajusting. So I call our mechanic to have them take a look at them and he came back and told me that the ajuster inside the light are defected. We call carid.Com to inform them of the problem. We where told that they would replace them but we would have to give them a credit card number so they can put a 50 dollar hold on it to start the process and that the 50 dollars would be credited back to my account once they received the defect headlights. we received the new headlights and took the car in so our mechanic can install them right out of the box. He called us 3 hours later and said the new headlight have the same problem but he can fix it by build new ajuster for the headlights . We got the car back and saw the old headlights and noticed the housing is broke from trying to get the headlights out. So we call carid.Com and told them the problem and was told that they can not accept the parts anymore because they where not on perfect conditions. Carid.Com has sent us two sets of defected headlights.Desired Settlement: Since our mechanic buit ajuster for the headlight that AR on the vehicle we are not looking to return the item. Hopefully we car get a credit of some kind for the two sets of defect headlight. We paid 135 for the first set and another 50 because we where unable to return Because the housing was broken trying to get them off the car.

Business

Response:

We were advised by the client that their mechanic broke the housing while trying to install it. This item is not in original condition and can not be returned.

Business

Response:

We were advised by the client that their mechanic broke the housing while trying to install it. This item is not in original condition and can not be returned.

Consumer

Response:

I am rejecting this response because: the new headlight that I got still can't be ajusted. not looking to return because mechanic built ajuster so that they work but the new product is defected.

Consumer

Response:

I am rejecting this response because: the new headlight that I got still can't be ajusted. not looking to return because mechanic built ajuster so that they work but the new product is defected.

Business

Response:

If his mechanic broke off the housing, this could cause a problem in adjustment. However, there are two adjustments screws/bolts on the back of the housing depending on the make model and year of the vehicle. Please call our line at ###-###-#### for further assistance., we have technicians available to assist in any way we can. It is best he calls while having the lights and car in front of him. ###-###-####

Business

Response:

If his mechanic broke off the housing, this could cause a problem in adjustment. However, there are two adjustments screws/bolts on the back of the housing depending on the make model and year of the vehicle. Please call our line at ###-###-#### for further assistance., we have technicians available to assist in any way we can. It is best he calls while having the lights and car in front of him. ###-###-####

Review: I ordered an alternator for a infinity q45 on 01/05/15 and received numerous e-mails that it was not in stock in 02/15-03/15.I finally got some one on the phone on 03/06/15 an told them that I would take the alternate option alternator which was rebuilt stock#[redacted] for $92.13 instead of the original 13712n for $121.98 with shipping /handling.I was told that it would be shipped out within 24hrs. I have not received anything yet so far. Today is 3/16/15. I have received no contact and no e-mail since 3/6/15. At this time I just want my money refunded to my debit card asap.Desired Settlement: At this time I just want my money refunded to my debit card asap.

Business

Response:

I do apologize for the back order item. I did request to cancel the order and refund the customer.

Review: After ordering a wrong part online, I contacted this company. I explained the situation, and before my question was answered I was immediately told I would have to pay to ship the product back. I was confused by why this would have been the first thing told to me in rush a matter of fact, rude way. So after that I then asked to speak to her supervisor. After holding an additional 20 minutes, I was finally transferred to someone named "Martin" who claimed to be a supervisor. We went back and forth regarding the return policy, which depending how you interpret it could be taken a different way. I asked if we were really going to go back and forth about a comma, when the remark came insulting my intelligence. "Well, if you had graduated English class, you would understand how comma placement works." After this I demanded to speak to his supervisor, and he laughed and told me there was no one over him. I asked for his name, and he said "Martin", then I asked for his last name and he told me he was not going to disclose that personal information. We went back a forth a while longer, when I finally just asked to have the original problem addressed. He first said, the item I was trying to exchange for was a car tarp, not the part I needed. I told him I had the information right in front of me and the part number clearly had a picture of the correct part. He then changed his story, telling me that part was no longer instock. I then asked why it was showing to be available online, and he never answered. I finally had enough of this and asked to speak with anyone else there. Again he tried telling me he was the only one there. I reminded him I had spoken with someone else previously, and I was not a complete it. He finally said he woul, and after 5 to 10 more minutes on hold I was transferred to a man named Ben. I asked again to have the correct part exchanged for the wrong one, when he told me to hold for a moment. Then my call was disconnected, after 1 hour.Desired Settlement: I would like a phone call, and an e-mailed apology from Martin himself. I want him to admit he was WAY out of line, and then I want to speak with his supervisor - or whoever his boss is!!!

Business

Response:

Our Call Center Manager, Ryan called the customer and apologized. We will cover the return shipping cost, however, the initial shipping will not be refunded and she is aware. If I can be of further assistance, let me know.

Review: Purchased a spoiler for a car through their website that made me pick the model and type of car I had. I received the spoiler but it did not fit correctly on my car. When I tried to return they would not honor their return policy and made me pay for shipping and other fees.Desired Settlement: I would like to have the additional $130.44 refunded to me that I have not yet received.

Business

Response:

We refunded the Consumer $141.95 on 1/25/15. Please advise if he is satisfied.

Consumer

Response:

I am rejecting this response because:

I am still owed $130.49, which is the difference of what I originally paid minus the amount initially refunded to me. This is based on the fultimate money back guarantee as stated on the website and on my order page.

Business

Response:

The customer purchased a spoiler and then had it painted. He was not comfortable with the installation and wanted to return it. We gladly accepted the spoiler. Please keep in mind the paint job was completed and we can't ask for that back as the services were rendered satisfied. He was well aware of his refund amount as we explained that to him. This item was considered a custom item since it was painted and we still accept it, we went above and beyond to take the item back. I apologize if he feels we did not meet his expectations, but we did disclosed the refund to him. On 1/9/15, we sent him the return policy link as a courtesy. If he has any concerns he can contact me at the below telephone number, I will explain it again.