Onyx

Review: On March 30 2015 I placed an order online for some parts for a [redacted] Cherokee and they sent me the wrong parts. I made several calls and finally someone answered the phone and I asked for a call tag since they were the wrong parts and she said we don't do call tags that we will send a shipment label to you which I did not receive so on May 19 2015 I shipped the package back which was another $59.35. I have made several calls because I have not received a refund on my charge account. I know they received their merchandise back and I would like to receive my refund.Desired Settlement: Give me a refund on my credit card

Business

Response:

[redacted],I requested an immediate refund in the amount of $199.99 which was processed today. Kindly allow 3-5 business days for processing.I do apologize for the delay. [redacted]Consumer Relations Mgr.###-###-####

Review: I ordered vehicle side window deflectors that did not perform as they should have and not to my satisfaction and I initiated a return for a refund and they emailed me advising they would not refund the item, only replace it. I do not want a replacement due to the way the item(s) is designed as it does not perform properly on my vehicle. I have initiated a dispute with my credit card company as well. The items are in perfect shape and may be re-sold in my opinion. I called the customer service of the company that made the items ([redacted]) and they only offered replacement, not refund as well. I believe this is a very bad business practice which only leads to consumer confusion and dis trust concerning their products. I will not recommend any purchases be made through [redacted] or for [redacted] items.Desired Settlement: I would like to return the items for a full refund.

Business

Response:

Complaint ID:[redacted]Name: [redacted]Date filed: 8/26/14PO# [redacted]Item in question: Window Deflectors[redacted], [redacted] stated they didn't perform satisfactorily during use of item. We are not able to sell used items, howeverthe manufacture will warranty replace since they were used. Unfortunately, [redacted] has refused the warranty replacement. If there is anything else I can do, let me know. Have a great day. [redacted] Consumer Relations ###-###-####

Review: I ordered a set of rims on 6-8-15 received a shipping date on 6-12-15 stating wheels would ship on 6-18-15.Called carid on 6-13-15 to confirm wheel shipment I was told I would get a call back after they checked with there warehouse no call back checked order status via email it showed a new ship date of 6-18-15 so I called them again this time I was told that only 2 wheels made it to there warehouse and my order would be set as priority so I checked order status again this time it showed a new shipping date 6-22-15 I called them again to get a refund I was told a manager would call me to approve the refund never got the call called them again they didn't want to give me a refund checked status again showed new shipping date again 6-30-15 called them again 7-1-15 this time I was told I would have the wheels by Friday 7-3-15 checked status 7-2-15 this time it showed wheels to ship on 7-8-15 I don't know why the Revdex.com allows them to stay in business I will never do business with carid again I don't know if I will ever get my wheels or my money back from them. If you look them up on Revdex.com they show as ONYX.Desired Settlement: Give me my wheels or my money

Business

Response:

On 7/10 we offered a $30.00 refund back to original form of payment. In addition to a $25.00 gift card. There was a misunderstanding between us and the client. He was advised a partial of $50.00 refund/credit will be issued. I apologize for any inconvenience caused. I would like to speak with the client and see how the misunderstanding occurred.

Review: I have order a product of the 02 June I have made many over 30 emails to this companies regarding my order .

They have told me my products were delivered but it was ups that was holding up the process so I phoned ups ups said they never received my products from carid.com soI phoned carid and they told me oh yeah there sitting on The shelf in the warehouse and this was at least 10 days after my order my biggest problem even thous I still have to rEcived the products I paid almost 180 dollars to get my itEms shipped wiThin 2-3 days and neiTher did they ship them but tHey lied to me where my products where .

So I thought it reasonable to ask for a refund on The money I paid fOr shipping this is where I have encountered some of the worst customer servicing I have ever rEcived .

There consumer relations manager rEcived an email from me detailing every problem I just the replie I had was simple . And I qoute ok . So I have been back and fourth they were giving me 24 hours then they would replie but they never did most take 2 -3 days to get a replie from all I want from this is I paid for a service and they did not deliver that service I can take a day or 2 but we are talking nearly 2 weeks without them shipping them .so all I want is the money back I paid but they have messed me around so much that the only way I could see my self getting one Is through you guys .Desired Settlement: Refund for my shipping and I would like my products delivered

Business

Response:

I apologized for the inconvenience. I received email from client and provided new USPS [redacted] for #[redacted]

Consumer

Response:

I am rejecting this response because:I seriously think the company is mocking me now I have all the emails here of you telling me that you were not to fault and in all aspects it was your company's fault how are you still thinking that even though I payed an exstortionate rate for shipping ie the fan belt was 14 dollars and you charged me 43 dollars to ship it even though it came in the same box as my water pump so there I am trying to figure out why that cost so much and you think the best replie of shipping my item nearly two weeks late is I gave him a new shipping number this is not the only way you have messed me about they lied and they have clearly over charged me to make pure profit on shipping. This is not good business

Review: Company sent wrong item, item that was ordered was for a ford explorer and they sent for a GM vehicle. Trying to return for refund I am getting a run around about vin number taking pictures of the item while doing a dry fit which requires tearing the console apart again. Asking for the part number when they have the information and will be able to see what it was they sent in lieu of the correct part.Desired Settlement: I want to just return the item for a full refund including the shipping cost.

Business

Response:

We send the return authorization and return label on 6/3 via his email address. Please be advised our agent confirm fitment with the client at the time of the order. I apologize if he feels it is our error.

Consumer

Response:

I am rejecting this response because: It was there mistake because I ordered the part according to what was recommended on their website by year make and model of vehicle. The customer service person spoken to had confirmed this was for a GM vehicle the vehicle it was ordered for was a Ford. I did receive the return authorization stating it was the wrong part ordered which is false and shipping label it is shipping back today 6/8/2015. Shipping out from [redacted] which is a day shipping to the return address in NY. I am keeping this open until I see a full refund. I was told previously It would be 24- 48 hours until I saw a return authorization that was over a week ago and 2 emails later concerning it. It has been a month already since this has begun I now question how long with their practices if at all I will receive a refund.

Business

Response:

The refund was processed on 6/10 in the amount of $51.87.

Review: Hello, I ordered 5 wheels and tyres and was given a delivery date, then they cancelled that without notifying me as to why. this is the email I just got from carid.com but still wish to log this with you incase they do not pay.

Andrew, In this case due to the issues in this order I can approve a full refund. You will receive the refund within 24-48 business hours as long as there is no complaint filed with your bank this will only delay the process. We apologize we were not able to keep your order and hope we can do business in the future.

Sincerely,

Description: CARiD

[redacted] Wheels & Tires

Customer Experience Center

Phone: ###-###-####

Email: [redacted]

Description: FacebookDescription: Google+Description: YoutubeDescription: MyCARiDDesired Settlement: full refund to my bank

Business

Response:

I apologize for any inconvenience. However, I am reviewing this order as there is a delay in the wheels. I am requesting if we are able to cancel the order. I will contact the customer directly if I was successful.

Review: I ordered an item on February 27th. On March 5th I was sent a notification of delay until March 17th. On March 10th I canceled the item as I did not want to wait any longer. I spoke with [redacted] at 8AM and received a confirmation email. At 1PM I then received an email that the item was shipped. I called back again and was told that the item would be redirected with UPS and my refund would be processed with in 24-48 hours. Today I was informed that my cancelation was denied. I called again and was told not to worry about that as it was an internal issue and that my refund would be issued with in 24-48 hours. I was just informed by [redacted] that the item has shipped and unfortunately they are unable to stop it.Desired Settlement: I want my money that they have had for 3 weeks refunded.

Business

Response:

On 3/10/15, we did receive notification of his cancellation request. Please keep in mind this item was shipped on the same day he requested cancellation per UPS tracking #1Z5RW376[redacted]3. On 3/10/15, we request UPS to intercept the package and reroute back to us. UPS delivered the item on 3/19/15. We are waiting on the manufacture to credit our account in order for us to refund the customer. It is in process. We are not delaying his refund and you will find no delayed has occurred on our part. I certainly apologize for the delay in the process.

Consumer

Response:

I am rejecting this response because:The item has not been delivered on the 19th and the tracking #1Z5RW376[redacted]3 shows that. I have recieved a different story everyday from this company since the 10th. I see no progress in getting my money refunded that they have had since I purchased the item on 2-27.

Regards,

Business

Response:

We are waiting for the manufacture to credit us for the item. I do apologize for the delay, however, we can't refund the order until we get the credit back from the manufacture. Please contact me if you have any questions, as we are working on this order.

Review: I ordered a bumper for my car, the bumper does not fit and was damaged prior to shipping. I have been struggling with [redacted] for 3 weeks about this issue, not receiving any help, also sat on hold for 3 hours, and still not resolving my issue. I have blatantly been told from an employee that this is not my fault, but still nothing. I am very unhappy with the service from this company and their inability to actually provide help. Also with the call center employees inability to actually write down what I have called for. I have had to take time away from my day at work to be put on hold and told the problem was going to be resolved. Now they are expecting me to pay a mechanic to remove my bumper, just to take pictures of how this product does not fit. This was not just a cosmetic purchase, my car was damaged in an accident and need this part to get my car back onto the road safely.Desired Settlement: I would like for the product to be refunded as well as shipping costs to be refunded.

Business

Response:

We are extremely sorry for the troubles this client has had with her order. After pushing the manufacturer to cover the product defect they have authorized a field destroy for credit. The client has been advised to field destroy the product and submit pictures the product is no longer in a usable condition. Upon receipt of the field destroy photos the client's refund will be processed.

Review: I ordered a 3 row radiator for 1976 El Camino and they sent a 1 row radiator which is to small when I called them I wastold that they do not carry the 3 row radiator. I asked for my money back and how to return their radiator they responded by saying they will send a return lable to my email within the next 2 business days it did not appear in my email so I called them back on the 13 of feb. again they said it would appear within next 2 business day all I received was a costumer survey. when I called them today(feb. 23) I was told it was a problem with my email or computer.Desired Settlement: I want my refund from them and I think they should pay for ups to pick up their product at my home rather than me wasting my gas because they are the ones that sent me the wrong product.

Business

Response:

I agree with her. I asked for us to do a call tag in picking up the incorrect item. We did process a return authorization and return label. If she needs my assistance, I can be reached at the below contact details.

Consumer

Response:

I am rejecting this response because: they are not giving me a full refund I received an email stating I will receive 140.00 when the total amount was 160.00

Business

Response:

There were two refunds issued, please confirm receipt? $140.69 on 3/3/15 $20.27 on 3/5/15

Review: Did not receive what was originally agreed upon for the total cost. Have been lied to & deceived by carid customer service personel in regards to the original order. When confronted on the phone & via e-mails they have been very deceptive & attempted to twist things around.I have the e-mails with times from the beginning time of ordering.They did not do what was promised. I took 5 minutes on the internet to find & order the very items they themselves said was not available & could not be found. So they sent me other than what I had repeatedly asked for & claimed it was a courtesy.I ended up spending an additional $267.28 from Amazon to get what was supposed to have been agreed upon & paid for to CARid.com.Desired Settlement: I would like to be refunded what I had to spent $267.28, the cost of the kit I did not receive via the original phone call when the order was placed on 28 Jan.2014 at approx.10:30 am.If the total amount is not agreeable than cost of the lug nuts at $116.98 I ask be covered since George ,1 of the reps. at their company told my wife via message, in which I have would be $200.00.

Business

Response:

The customer was explained the free black lug nuts are out of stock but we can send free chrome instead and did. The $200.00 would have if he wanted to upgrade [redacted] lug nuts. He never did upgrade. There is no other refund due to him. If he feels we charged him, then I would need a copy of the charge. He can email that back to [redacted]

Consumer

Response:

I am rejecting this response because: The original phone call when the order was placed over the phone,I was asked if I wanted chrome lugs or black? I stated I need black because of where I live & the salt used on the roads would pit & cause peeling to the chrome. This is the reason I didn't order chrome rims.I was given the total cost for the original order, not 1 time in that conversation was I told there would be additional cost. Well after that I received an e-mail stating they didn't have the black, & it would take time to get them.The next time we spoke it was because they sent me chrome lugnuts instead of black. I was told they did that so it wouldn't delay being able to have the rims put on seems it had already been several weeks. I reminded them that I didn't ask for the chrome lugs & I wanted the black ones that I asked for per original phone call. I have never asked for anything but that. I was put on hold several times for minimum 5 minutes at a time , only to have someone else get on the line.Each time a different story on their behalf ,to where the last guy told me they were doing me a favor by giving me the chrome lugs.If I wanted the black lugs it was now going to cost me an additional $200.00. He even gave me the name brand. I went on another site & had absolutely no problem in finding black lugs. I found the very ones they claimed were $200.00 for the lower cost in which my claim is for ,& purchased them due to the run around. I talked to another individual ,made them aware of this & asked to speak with a supervisor.He told me it wasn't necessary & we could resolve the issue. After I said about contacting the Revdex.com, Iwas told again the chrome lugs were done as a favor & somewhere down the road I would get the black lugs, but now it would not be the ones originally offered unless I paid the additional $200. Otherwise it would now be a lower grade of lugs. They're story changed so many times, still didn't let me speak to a supervisor,& really just gave me the run around. The last guy even said one or two of the individuals should have not told me what they did! So that's when I contacted you folks.Even the companies last reply to you was just not true. I will not due further business with these folks, I have absolutely no trust in their phone service people. I'm willing to stake my military career as a disabled veteran on my word 100%.

Review: This is in regards to order number [redacted], ordered on July 10, 2015. I requested an RMA number for refund on August 1st, 2015.

Red Flag One: CARID failed to respond to my RMA request for 13 days, in an attempt to go beyond the 30 return limit.

Red Flag Two: After contacting CARID on July 23, CARID provided an RMA number and UPS shipping label on August 19th. Over two weeks later. The UPS shipping label listed the wrong weight for the item. UPS refused to ship the item with the wrong weight.

Red Flag Three: After informing CARID that the UPS form was wrong, they took ANOTHER TWO WEEKS till August 31st to provide another UPS label. This label also had the wrong shipping weight.

At this point, I knew that CARID was not acting in good faith to offer a refund. I chose to purchase a UPS label myself for $65 dollars OUT OF POCKET to ship the item back to CARID for the refund.

Red Flag Four: CARID received the merchandise for refund on September 1st 2015. After two weeks, on September 18th 2015, I contacted CARID regarding the refund. They said wait 24 hours.

Red Flag Five: Upon contacting CARID any point after September 18th 2015, the support reps (LUCY, WAGNER, ZACK, ect) will simply say 'keep waiting'.

Red Flag Six: The CARID website states 'refunds are issued within 24 to 48 hours'. This is sated at :

http://www.carid.com/help-center/product-return.html

STEP 4 on the web page above clearly states QUOTE "Once the merchandise is received your refund will be issued within 48 hours or a replacement shipped" END QUOTE.

To this date, September 24th 2015, I still have not received a refund on the merchandise I returned.

CARID has the money from the purchase, and they have my merchandise. I have nothing, and my only recourse at this time is to open a complaint with the Revdex.com.Desired Settlement: I would like my refund on the merchandise. I don't need a refund on my out of pocket shipping expense. CARID must change their website to not state '48 hour refunds'. These are my terms.

Business

Response:

,Please find the refund processed on 09/27/15 Customer refunded $615.28 reason :[redacted] / Refund for return.If you have any questions, please let me know. I apologize for any inconvenience.

Consumer

Response:

I am rejecting this response because:Merchant stated that refund would process is 3 to 5 business days from September 27th. Merchant stated: "As a follow up, I noticed the refund in the amount of $615.28 processed on 9/27/15. Please allow 3-5 business days. "As of October 3rd, 2015, over 5 business days later, no refund has been received. ONYX has some major internal operation hurdles to overcome before they should be considered an A+ accredited Revdex.com business.

Business

Response:

I personally explained to the client that we did in fact refund him on 9/27/15 the amount of $615.28. I went as far and did a conference call with his back on the line and they explained that this was no returned to his bank account but through his PayPal. He agreed and apologized. .

Review: ON 7/22/15 I ordered a part for a [redacted] 2001 RAM 1500 TRUCK a ON OFF switch for cruised control located at wheel drive.A photo was showing but the salesperson informed me that the photo was for a van not a truck to ignored the photo because they will go by truck model.SURPRISED I call a second time with same respond.SURPRISED AGAIN recevived a cruised control switch not the on off .Inmediatly spend an additional $5.75 t returned the wrong part but when were informed I was in shock after they informed me that they will credit my debt card except for the extra $5.75.At this time NO REFUND QF $50.07 .To matters worst [redacted] does not have the pert.They required post office tracking number I did but no results.Desired Settlement: [redacted] SHOULD refund $55.82.INMEDIATELY and they should be penalized for using false information toT collect money from customers .CUSTOMERS like me should also received the right part for FREE.THEY ARE NOT PRACTICING THEIR SO CALLED FAIR AND TRUST MISSION.

Business

Response:

[redacted],He was refunded in full $50.17 on 8/28. Please allow 3-5 business days to process on client's end. No further is refund is due as he received what he paid for. I apologize for any inconvenience. [redacted]Consumer Relations Mgr.###-###-####

Review: ordered headlights for my truck, also ordered the tail lights, on a friday, week before thanksgiving, never got tracking number, week went by no tracking number, called ups, no packages anywhere for me, now I am out of a vechile to drive to work due to slow shipping when the order conformaition email said 11-24 delivery, now they are refunding money for the tail lights but the headlights they havent, this is not how to run a business had I checked the reviews I would have not ordered from these peopleDesired Settlement: all the moneys I spent returned within 3-5 business days, including shipping which they havent even shippped one single item of mine

Business

Response:

The refund was processed on 12/1/14 in the amount of $180.93 for cancellation request.

Review: Placed an order for the Winjet Black/Clear projector headlights on their website carid.com on 3/11/14. As of today, still no update on the shipping/tracking. Searched online and notice that posted a message in one of the forum, as they will no honor the price on the parts that I purchased, which was originally $135.68 plus shipping, and now they want to charge me for their error/mistake that they made in the price difference or additional of $132.12, so the total that they want now is $267.80 ($135.68 + $132.12) which is not a responsible action or a good business practice. They should stand behind their mistake/error, instead of trying to collect additional fund from the buyer. Would like to let other people know the way that they do business, and to warn other or potential buyer, to stay away from this business/siteDesired Settlement: They should ship out my order even-though if it's a mistake/error on the pricing that were shown on their website, and the price that I paid for the parts.

Business

Response:

3/24/14

Complaint ID: [redacted]

Name: [redacted]

Date filed: 3/18/14

PO# [redacted]

Item in question: Winjet Black/Clear Projector Headlights

Number of items: 10

[redacted],

This complaint is in regards to our conversation on 3/21, the Winjet price listing error. I also sent you a

follow up email indicating the options we provided to all the customers.

On 3/17, we sent an email to Mr. [redacted] apologizing and explaining our intent of the website error. As a result, CARiD will sell the item at wholesale price to Mr. [redacted].

Mr. [redacted] did not accept our apology on how we intend to rectify the issue. Unfortunately,

we are not able to send him the 10 items at the incorrect price listed.

After several emails, I advised Mr. [redacted] that we cannot retain his money as we can’t fulfill the order

at that price; the refund was then given to Mr. [redacted] in the amount of $1,475.40

on 3/20/14 transaction id# [redacted].

Please let me know if there is anything else I can assist you with. Have a great day.

Consumer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

CARID should take full responsibility on this matter, even-thou if this is a price error/mistake, and that's the reason why I denied their apology. If it's a mistake on the price, they should of change the price back to the normal pricing, or remove this product from their site, instead, they let this price to continue to show/sell for a few more days after I placed the order.

CARID are trying to settle this matter and to eliminate the responsibility by giving me a full refund right away, before I come to any agreement.

CARID need to honor the price that was shown on their website, as I placed the order through their shopping cart, followed all of the steps for the check-out process, and received their confirmation on the order via email.

Attached two PDF files, shown the price that was on their website for the product, and the confirmation that I received, as a proof for my words.

Regards,

Business

Response:

4/11/14

Complaint ID: [redacted]

Name: [redacted]

Date filed: 3/18/14 Response to rejection

PO# [redacted]

Item in question: Winjet Black/Clear

Projector Headlights

Number of items: 10

[redacted],

We are deeply sorry for the website listing error and we made every attempt to notify the customer as soon

as we became aware.

Unfortunately, we cannot honor the price. Please let me know if there is anything else I can assist you with.

Consumer Relations

Review: I ordered parts for customers vehicle. The wrong parts were sent. I emailed [redacted]r [redacted] at extension [redacted] whom I had previous contact regarding the correct parts. I left several voice messages and emails. No reply at all. I also left messages with the [redacted] staff and no reply. This took place over at least a week period or longer. I now have my customer on hold because I am waiting for the final pieces to finish the job.Desired Settlement: I need them to contact me so that I can get the correct parts and finish the job for my customer. In a timely fashion. Its been about 3 weeks already. This is poor business practice especially from a [redacted]r.

Business

Response:

I called Mt. [redacted]r today in regards to his missing piece. I have attached the picture he needs or was missing from the replacement order. I apologized for the inconvenience.I have forwarded the picture to the manufacture to review and respond to missing item. I will continue to work with him on getting this resolved. I advised the client to keep this open until resolved or he feels satisfied. He expressed the concern with an internal Agent's lack of response which I will address once I review the call. We care how our Agents address the clients concerns and will not tolerate further frustrating a situation which could be easily resolved with proper follow up.

Business

Response:

I called Mt. [redacted]r today in regards to his missing piece. I have attached the picture he needs or was missing from the replacement order. I apologized for the inconvenience.I have forwarded the picture to the manufacture to review and respond to missing item. I will continue to work with him on getting this resolved. I advised the client to keep this open until resolved or he feels satisfied. He expressed the concern with an internal Agent's lack of response which I will address once I review the call. We care how our Agents address the clients concerns and will not tolerate further frustrating a situation which could be easily resolved with proper follow up.

Consumer

Response:

I am rejecting this response because: I am not sure if accepting it will close the case.While I did talk with Ms. [redacted] yesterday we both agreed to keep the case open until everything is resolved and all parts are recieved.I did appreciate the call and believe we made some good progress.

Consumer

Response:

I am rejecting this response because: I am not sure if accepting it will close the case.While I did talk with Ms. [redacted] yesterday we both agreed to keep the case open until everything is resolved and all parts are recieved.I did appreciate the call and believe we made some good progress.

Consumer

Response:

I am writing concerning my complaint against Onyx (CARid). I initially wanted the cpmplaint kept open until all was resolved. For some reason that I didnt understand Revdex.com decided to closew it. Well I have been waiting for over 5 weeks now and the problem is still not solved. Its very frustrating because it is a simple solution. During the last 5 weeks I have been in contact with Elizabeth G which is the customer relations manager. When I say I have been in contact it is only because I have called her, not her calling me to resolve this issue. I have called and left messages but no return call. I finally got her in her office today and she still had no solution. Now I am in shock at how poor this customer service is, especially from the manager. Nothing has been done and I want to reopen this complaint.

Business

Response:

I am still working on this order. I explained to Mr. [redacted] that I was absorbing the $10.00 fee and sending him the missing Passenger Front Side Door Pillar. We could not confirm with the manufacture if they sent the missing item, and to avoid further delay, I went ahead and repurchased the missing item. Please find the new purchase order #13406600, this information was also sent to him via email. He will receive a separate email once we have the estimated ship date and tracking details. Elizabeth GConsumer Relations Mgr.

Review: I bought a tire sensor valve tmps ---and the toyota dealer and myself --found out it wont program--they keep giveing me the runaround and will not credit me the 50.00 dollars I paid for it--i have written proof and I showed it to them and they make up another excuse not to credit meDesired Settlement: credit my credit card ending [redacted]

Business

Response:

In reviewing his order. it appears that we received the first call on 4/10, Friday. On 4/13, Monday our Tech Support Team attempted to assist, however it was evident that the Client needed to speak to the Manufacture. We put the request through on 4/14 to the manufacture. On 4/16, the manufacture spoke to the client. Unfortunately, the client replaced the sensor with an original part directly from the dealer. No further assistance is needed. I apologize for the misunderstanding of the client felt we disregarded his request. Unfortunately the manufacture can't assist or assess the problem since he replaced the item prior to allowing the manufacture to provide their expertise. If I can be of further assistance, let me know. Please find my contact details listed below.

Consumer

Response:

It is in black and white that the sensor would not program by a certified toyota dealer so give me my 50 dollar credit

Business

Response:

Janice,The customer needs to simply send the item back, why is this still a concern? I'm confused.Please advise if he received the return paperwork which has been provided numerous times?

Review: Ordered a set of rims and tires. Was contacted by a so called fitment specialist. And ask about my current setup regarding brakes and suspension. I told them about the big brake kit I have. They told me they had to ask the manufacture if they would fit. A week later never heard from them so I called the manufacture myself. They told me that it wouldn't. So I asked for a refund from their customer service, they told me they can't talk to me about and to contact the specialist who has refused to speak to me for a week. They haven't manufactured the rim as per their refund policy as they were still trying to see if it would even fit.Desired Settlement: A full refund.

Business

Response:

Yes, I agree with the client. We did process a refund in the amount of $743.40 on 5/21. I apologize for the delay and any inconvenience caused.

Review: I purchased headlights for my 2009 [redacted] that required addition purchase of wire adapter, no problem, I purchased those as well. I did it with the knowledge from there website that said if I am not 100% satisfied I can return them for an exchange or refund. When I received the product I tested them before I installed them to find they were faulty and of very poor quality. They have a light bulb in them (not the headlight itself but a blue parking light) that has a very cheap and poor design with very thin breast contacts that do not say in place to contact the bulb) therefore the build does not stay on. I tested both lights to find the same fault in both. I have a computer electronic engineering degree and know a poorly made product when I see one. I called the company and they tried to make me dump thru hoops to troubleshoot the product. I explained to them...it is not a troubleshooting issue, the brass contacts are so thin they do not keep shape to keep contact to the bulb. OI expect them to refund my entire purchase on this non-installed product as they advertise but earn I called they simply gave =me a hard time - when I asked for for a supervisor - they refused and advised they need to get their technical team on the line...they said the issue was with the install. I explained, they are not installed, I simply tested them. Maybe it's my fault for spending such a cheap price on a product from a company that raves about quality, but does not deliver. [redacted]Desired Settlement: I want a complete refund from the company to include the shipping cost on a product that is faulty and of such poor quality [redacted] so much for easy returns as they advertise

Business

Response:

We are extremely sorry the client is unhappy with the products quality. As an exception we have authorized a return for a full refund upon receipt. The client will be emailed with a return authorization form and prepaid return shipping labels to return the product. The return information will take up to 48 hours for the client to receive. Upon the product being returned back the client will be provided with a full refund.

Business

Response:

We are extremely sorry the client is unhappy with the products quality. As an exception we have authorized a return for a full refund upon receipt. The client will be emailed with a return authorization form and prepaid return shipping labels to return the product. The return information will take up to 48 hours for the client to receive. Upon the product being returned back the client will be provided with a full refund.

Review: I ordered 3 products from this company on December 2, 2014 for my 77 year old father for a Christmas present. I received 2 of the 3 items. I have been patiently waiting for this last item since December. I have called every month and told next month everytime. I called on March 9th and again, they said it was still on back order. I asked for a full refund of 82.50. I was given a discount when I first placed the order, which I was told was the shipping charges. I received an email this morning and only received $75.64 of the 82.50 I paid. They are claiming I did not pay full price for the item. Again, the discount I received was for all shipping charges, NOT on any product. Not to mention the amount of time that has passed since this was originally ordered.Desired Settlement: I would like the exact amount of $82.50 refunded to my credit card.

Business

Response:

The customer paid $75.64 on 12/3/14, not $82.50 as she received a discount on her total order of $22.93. I apologize for the misunderstanding. I requested the breakdown to be sent to her with the discount being applied.

Consumer

Response:

I am rejecting this response because: When I placed the order, I was told by their rep that the discount I received was FREE SHIPPING. He could not give me any discount on the merchandise, he clearly said the discount was for the shipping. Also, I placed this order on Dec 3, they have had my money since then and I just cancelled the order last week. Who charges a customer for something that hasn't shipped or, in this case, was out of stock? It may not be illegal, but it is an extremely poor business practice.

Business

Response:

,I will break down his payment and how it was applied. The $6.87 is a discount which he did not pay for. The total discount for his order was $22.93. This amount is a percentage towards each item he paid. part # 26-[redacted] $95.87 - -$7.32 (discount) = $ 88.55 part #MB-[redacted] $114.56 -$8.74( discount)= $105.82part #67-[redacted] $82.50 - 6.87 (discount) = $ 75.63 Total $270.00He paid $75.63 not $82.50 for the item.

Review: Ordered two headlights. Sent one. Wrong one. Will not send what I ordered and paid for. Will not refund purchase.Desired Settlement: Send what I ordered and paid for or refund money.

Business

Response:

[redacted],The wrong part was sent to customer, I have requested for the return authorization from manufacturer. I sincerely apologize for the delay and the wrong part being sent out.I am still working on this for the customer. Please keep open. [redacted]Consumer Relations Manager###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I haven't received what I ordered nor have they replied about sending what I ordered

Regards,

Business

Response:

[redacted],For PO# [redacted], he order Passenger Side NSF Certified Replacement Headlight (Chrome clear lens). This is also available on line in his order profile as well as the tracking details. The [redacted] tracking number [redacted] reflects as of today, adverse weather delays. I apologize that [redacted] has experience delays due to weather condition. No ship date is available, however he can always go online to review any updated information from [redacted]. If there is anything else I can do, please let me know. [redacted]Consumer Relations Manager###-###-####