Opsgear Inc.

I have made two purchases with this company, order# *** on Julyand order# *** July From order *** I received one out of four items from that orderThe other three were on back-order for two weeksFrom order *** I received six out of eight items from that orderThe other two items still have not arrivedNow I emailed them about both orders on july 20th and they replied to me that they were sorry, they had issues with a supplier and that is would be monday july the latest to ship out the items from both ordersThey also said that they can not ship UPS with a PO Box address, but both orders were set up to ship UPS and they shipped the other items US Postal service with my PO BoxSo right there tells me they were giving me the run aroundSo the email I Sent july 20th I stated that I wanted a refund on the items from both orders they have not sent yetJuly 21st a customer service rep named Amy emailed me that they received my email about a refund and that they would

On November 20th 2016, I ordered a holster and a mag pouch from OpsGearThey shipped the holster, but not the pouchI waited until November 23rd to send an email ticket about the unsent pouchThe ticket only got a reply on November 28thThe company claims you will receive a reply within "duty hours"
The response was that the pouches would be sent soon
I called a total of timea on December 1st and 2ndAfter getting through the answering machine to speak to a person I cancelled the orderI was told I'd get a cancellation confirmation emailI never got itI called again on December 6th to finally cancel the order and get store credit
Ordered a pair of olive BDU pants and a Condor oasis hydration carrier on December The pants are shipping, but the carrier still has not shipped
On December 15, I sent the credit to a friend to help pay for a giftThe order confirmation email only was sent on December

I do apologize that you feel you were ignoredWe have been out of the office for the holidayI see that Josh has been in contact with you on this matterYour refund has been processed you will receive that with in 3-business days

Total scamCompany never issued me a shipping tracking number despite website indicating that the product had been shippedPurchased item never receivedNon-existent customer service despite numerous emails, phone messages

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

You can reach us at801-936-2322 ex 704 (Josh)801-936-2322 ex 703 (Amy) The main reason that I wanted to you email is because I am not always at my desk. Please let a message if we are unable to answer your call. You can also email me direct [email protected]

I apologize for misunderstanding how you wanted this resolved, and for the delays in shipment!  If you choose, you may go to FedEx, tell them there is a dispute, the package shouldn't have been delivered, and have them send it back.  Once again, I am so sorry about how your order has been handled!

Complaint:...

[redacted]
I am rejecting this response because: the package was delivered to opsgear 890 W. Center St, #3 NORTH SALT LAKE, UT 84054 as directed by the customer service representative, Joshua. UPS Tracking #:[redacted]. It was left at reception with [redacted]. I demand a full refund for the products that were poorly provided by this business. Sincerely,
[redacted]

Hello [redacted],I apologize for the delay. I received your email asking about your order. I do apologize it took me a bit longer to respond back. I do have you tracking number it is [redacted] If you no longer want your order. Please ship it to OPSGEAR RMA [redacted]890 w Center...

Suite 3North Salt Lake, Utah 84054 Please let us know if there is anything else I can assist you with. Have a great day!Thank you kindly, Amy

Good Morning, I do apologize. We have a slight delay. We are awaiting a shipment for our warehouse that contains the remaining items from your order. I am only finding 1 email from you and I do see that Josh has been in contact with you on your order. I will make sure that as soon as we receive...

our shipment we will email you the tracking. Please let us know if there is anything else I can assist you with.  Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Even this not what I order.  But I will Except it. But I will not buy from this company ever again.  
Sincerely,
[redacted]

Hello [redacted], As it has been explain previously. We did ship out your items in a timely manner. UPS lost one of the packages. Once UPS takes the pack it is out of our control. We do not have any control over the freight companies. UPS LOST YOUR PACKAGE not us. I have already issued you a...

refund for the helmet. If you would like to return the item that you have already received please use our return system. https://www.opsgear.com/a/returns Again I am very sorry that you package was lost by UPS. You have been refunded for the helmet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,...


[redacted] ---------- Forwarded message ----------From: [redacted]  <[redacted]>Date: Mon, May 18, 2015 at 2:08 PMSubject: RE: You have a New Message from Revdex.com of Utah Regarding Complaint #[redacted]To: [email protected] just received notification that OPSGEAR refunded my $99.15 USD – thank you for your help

Complaint: [redacted]
I am rejecting this response because:UPS require the sender of the package to initiate a trace on the package, as per the customer service representative I spoke to, and their website. The link to this page is: https://www.ups.com/content/us/en/resources/sri/infonotice.html
Sincerely,
[redacted]

Hello [redacted], Here is the tracking on your Plate carrier. I am still working on an ETA for the pouches. Thank you so much for allowing me the chance to get this corrected for you. [redacted] Thank you kindly for you patience,  Amy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good Morning [redacted], I apologize. I have looked into your order and I see that your refund had not yet been processed. I have gotten the processed. You should have received and email with the confirmation. Please know that it can take 5-7 business days for that to show in your account. Again I am...

very sorry for your experience. I can't thank you enough for the patience that you have had. Please let me know if there is anything else that I can assist you with. Have an amazing day! Amy

I show the vest was delivered 4/10/2015 via UPS #[redacted].  Because of the age of the order, we will have to issue a check for the $27.98.  We apologize profusely for all of the delays and issues the customer has had with this order!  It has always been our intention to...

make things right with all of our customers, and hope this matter can be resolved quickly and to the customer's satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Since I was finally able to confirm that this purchase is now with UPS I can agree that this complaint can be closed.  The person who replied from the business needs to get some customer service training and lose the sarcasm.  Lesson learned about ordering from this company (don't) and why there are so many complaints.  I'll stick with the company I normally deal with from now on.  They have an A+ Revdex.com rating, with only 33 complaints over 3 years.
Sincerely,
[redacted]