Opsgear Inc.

Revdex.com:Pathetic refundI requested the full shipping amount be refunded, not part of itBut you know what, I'll take it because getting a response from Opsgear is as likely as seeing a flying pigI would never recommend this company to anyone.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,I see that you have been in contact with JoshWith you Suunto it is being sent to us from the manufacture I will make sure that you get the tracking number as soon as we get it and ship it out to youAlso I should have a tracking number for your ATN today. Thank you kindly for
you patience. Have great day!ThanksAmy

Hello ***, In response to your list-Josh is a human and he has responded to youI do apologize that you see that you did not feel that it was a human responseYour order is being shipped out of California, I am in UtahWe have software that will automatically update your trackingFor some reason this had not happened. We say shortly because we ship for warehouse across the USAt times it can take longer than a day to get in contact with the person who we need to speak withAlso depending on weekend and holidaysThat will affect the time as well. 4. Your order is being shipped out of California, I am in UtahWe have software that will automatically update your trackinFor some reason this had not happened. I do apologize for the delay that we have hadI have located your tracking. *** Thank you kindly, Have a great day!

Complaint: ***
I am rejecting this response because: there needs to be a record of how poorly this company is ran and how they are fulfilling orders yes they issued a refund but the customer service only issued a refund after I had to post numerous complaints on social media and contact the owner and his wife via Facebook now they are more then happy to help after I contacted the Revdex.comSorry doesn’t cut itThis business should be fined and banned from operating in its state
Sincerely,
*** ***

We apologize profusely for the frustrations experienced by the customer!! We have been notified by the bank that a chargeback has been filed, so there isn't anything else that can be done on our end.Once again, we apologize

I ordered items from this company almost a month ago the items where suppose to ship in two shipment's and in only received of the itemson top of that it was the wrong item for the left hand and not my right hand
the other two items have never arrived and after attempts to call the company and e-mail the company I have gotten no response from any of my calls or e-mails

In researching this, it looks as though the customer had different refunds due him, neither of which I had been notified of I apologize profusely for this mand delay! Order *** was refunded to his card The order in which the customer is addressing in this complaint,
***, says the customer was offered a gift card to use to purchase the other pants with Will a gift card still be satisfactory? Once again, I apologize for the delay in resolving this matter!

My purchase has not shipped and based on online reviews I don't believe it will

This is apparently the same thing happening to many customers I ordered a product 8/28/ A month later the item hadn't shipped so I called, emailed requesting a refund and had one response saying "I will look into it" but no refund yet I have left other voicemails and emails with no response Do not do business with them

Complaint: ***
I am rejecting this response because:The response does not include the tracking numbers. My order status has shown shipped since June 3, and I have never received any tracking numbers. Obviously it did not ship because I received am email from [email protected] on 6/29/that my order "was getting worked on right now to make sure it got shipped right away and I would receive tracking numbers." I have not received any tracking numbers nor have I received the product I ordered. I will gladly accept the response once I receive the tracking information that will ensure my items are in fact shipped
Sincerely,
*** ***

I should have read the reviews before ordering from this company I ordered a product that indicated it was in stock I received an email indicating that it was "on the way" with no tracking number or ETA I have sent emails, attempted to chat online and left phone messages with no reply I am attempting to cancel this order as it seems I will not receive it or not receive it in a timely manner

Hello ***,I do apologize for the delay in responseI see that your order has been refundedIt can take 3-business days to show up in you account depending on your financial institutionI am very sorry that your items were on backorder. Please let us know if there is anything else we can
assist you with. Thank you kindly for the patience that you have hadI hope that you have a great day and an amazing weekend! Amy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and did receive my full refundThere was no notification sent about the refund or any acknowledgement of the Revdex.com complaint and I attribute that to their company's stellar belief in customer serviceRegardless of that, I did receive my refund through Paypal and am satisfied with this resolutionThank you
Sincerely,
Reuben R***

I ordered a product from this shop on July 30, They sent me an e-mail confirming the purchase, then they sent another e-mail updating status of order in warehouse, in addition, in the same e-mail they notified that tracking number would be provided about hours after the items have shippedOn August 01, 2016, I received a confirmation e-mail telling that order was shipped, but until now I have not received tracking numberI have sent e-mail, message through customer service and twitter but I haven't received any response

The customer's order has been shipped The tracking number is: *** We apologize for the delay and the customer's frustration with us!

Hello ***, I assure you that you have been refundedAgain it will take 3-business day to show in your accountI processed that refund myselfYou have to allow processing time before your bank will see it. Thank you kindly, Amy

Hello ***, I do apologizeI see that you have been refundedPlease allow 5-business days for the refund to show in you accountIt will all depend on you financial institutionPlease let me know if there is anything else I can assist you with. Have a great day!

Not sure what is wrong with this company They must drop ship alot of things and have very little to no real ability to know and/or to communicate stock status or shipping status or back order status to their customers with any degree of accuracy This results in many orders being botched They also do NOT answer their phones or return phone calls When they do reply to a supply inquiry or a shipping question their answers are cryptic and lack specificity

Refund / Exchange This place has the worst customer service EVER!! Placed an order in October that showed in stock and apparently it wasn't Didn't get shipped out until weeks laterNever received my order, as the shipper said they lost it and notified Ops Gear Ops Gear said they never received a notice and would investigate multiple timesHere it is March and still no action I have been going back and forth with Josh since October, he never calls back when he says he is and sometimes he responds to emailLast time I spoke with him he was going to check with the wherehouse about my order and call me back the same day That was months agoI am still out $and without my order Any response received says he is looking into it Its been months and just want a refund I will never buy from this store again By the way, a friend of mine who ordered the same thing at the same time also never received her order and has been going back and forth with Josh tooThi

placed 0rder $# *** on 6/24/ for identical items(Plate carriers)attempted to contact company via phone and they would not reply, left e mails and messages stating I needed the item by 8/1/16, they replied stating that the item was backordered and they will ship when they canfinally got a tracking number last week that the item was shippingit was received today the package only contained of the carriersUPS label indicates the item weighs pounds, the weight of one of the carriers, the company never shipped the other two