Opsgear Inc.

I made a purchase from this businesss on August in the amount of $87.99, As of today's date I have not received my product I have attempted to contact this business, they have a voice messaging system only and I was left no choice but to leave a message I ave done so multiple times, and have received on y call back from them stating that they would be sending my product, and that they were sorry as they had internal problems that resulted in my product not being shipped When I was on he pone with that person, I told them I looked forward to hearing from then the next day with the shipping information - they did not contact me with that information I have called back to attempt to get shipping information to get no response from the company I have been charged for a product I have not received I ask that they get me my product immediately or refund my monies immediately

I ordered a product as a gift to another person
Found out a day after purchase someone had already procured item
Contacted seller, as product had not shipped, and asked for a refund
Several attempts made via phone
Online inquiries contacted someone named "Joshua" and was assured of a refund
Asked for a confirmation number and email verifying refund
None was received
Nearly three weeks have passed and no word from the seller

On June 6th, 2016, I purchased an item online from the retailer and with the understanding that it would be shipped in a timely fashion for the $I paid for shipping The item didn't show up after two weeks so I contacted them to cancel my order for a full refund They agreed The refund was never deposited back into my account and they have not returned any of the phone calls, or any of the dozen or so emails I sent themThey still have my $and refuse to resolve this in any way

I ordered a shirt and pair of pants from opsgear on August 30thI received the pants but the shirt did not come, I contacted them about it and they said they would be shipping the shirt in the next week, I waited for it to sent but it never did so I sent them countless messages and emails before they would respond and they said they would send it asap, it still has not been sent

Hello ***, I do apologize for the delayWith the Holiday weekend we got a bit backed upI have looked in to your order and I do see that you have been in contact with Josh about this orderI checked out our phone records and I have found that Josh did try and call you several timesYou
order has shippedYour tracking was emailed to youPlease let me know if there is anything else that we can assist with. Have a great day! Thank you kindly, Amy

On August 2016, I placed an Internet order with this company for a single item that had a final total price of $According to the confirmation email, my order number is ORDER ***.I simultaneously received a second email stating that, "The warehouse has your order and tracking information will be sent within hours of your order shippingApproximately minutes later that same day, I received a third email stating, "Thank youYour order is on its way to youCome back any time"Aside from this statement, there was a coupon codeNo tracking informationOn August 2016, Opsgear Inccharged the $to my credit cardAs of today, I have not received the package, or any tracking information whatsoeverOn August 2016, I submitted a customer service claim asking for status of my order and tracking information, and the only answer I received was a link where they wanted me to create an online account with themToday I replied to that email and said I was not in

Order Number ***
Placed an order on 12/13/for work-related apparel necessary for upcoming contract as of this date, my order has not shipped, despite being repeatedly told that I would get a shipping tracking number within two days; this has gone on since I placed the order Now I cannot even get a status of my order despite numerous phone voicemail messages (they dont even answer their phone now), and email messages In light of this inappropriate business practice, I sent several email messages and left phone messages requesting that the order be cancelled and my credit card be reimbursed, but I get no response I already had to purchase the item from another vendor at a higher cost just to have it on time to begin my contract I only request that Ops Gear cancel my order and reimburse my credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

I placed an order on the 18th of May in the amount of This was for a Blackhawk sling adapterOrder#***
On the 21st of May, I had not received a tracking numberI emailed them about this
On the 22nd of May, I received an email stating that my order was on the way within the week and a tracking number would be emailed to me
On the 24th of May, I sent an email asking again about a tracking number and if the order was shipped
On the 25th of May, I received an email stating my order is being shipped by the warehouse and the tracking number was on the way
On the 28th of May, I sent an email stating that if I didn't receive a tracking number or my package that week, I would be filing a complaint
On the 30th of May, I received an email stating that my order had been over sold and that it would not be available until August 11th
All this information is documented in my emailThe company does not take calls or return messages by phoneAfter reviewing T

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received my refund
Sincerely,
*** ***

On June 18th, 2016, I placed an order for a coatIt was paid on the same day and the order status is FulfilledI have not yet received a tracking numberI have sent numerous emails in and received only replies to a few of themMainly from Joshua, apologizing for the delay on the warehouse and that it would be received shortlyIt's September 8th, over and a half months have passed and I've received absolutely no updateAttempting to contact the business via telephone simply goes to an automated voice mail system

Hi ***,I do apologize for the mix up on the tracking number that you were sentI was able to find a new tracking number ***It shows that it was delivered on 03/16/I am so sorry for the issues with UPSI hope that you are happy with your plate carrier.Have a great
day!ThanksAmy

Complaint: ***
I am rejecting this response because:
I have read several complaints on line about the company! This is the same excuse the were using over a year agoThis company is a fraud and should be put out of business
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

David B*** and ops gear is a scam artistStay Away
I placed an order with OPS Gear worth over $300, after payment I received an email confirmation right awayI later was told that one of my items was in their warehouse and needed to wait till it arrived at their store/mailing locationI waited weeks and then my items were shippedWeirdly they send you all your order confirmations and tracking through facebook chat, even customer service is done that wayI checked my tracking number and it mentioned that my item was delivered, even though it wasntAfter countless emails to Joshua ( ops gear customer service rep) he refused to help me in any way and wouldnt refund or replace my orderI had to contact my CC and file a disputeDo Not Order from these people, customer service is not in their vocabularyThey don't care about you, just want your money

I placed an order with Ops Gear on 12/12/I called a few time to their center but my call was always reroutedOnce I finally got a hold of a live person, that stated that my order was in processing and that I should receive an email confirmation with my tracking number that dayThat day went by and I never heard back from anyone
I contacted them via Facebook Instant Messager and they responded back by asking me if I would like a credit with themI stated no, I just wanted my money backI never heard back from anyone and I never got my money back
I sent them on an email on 01/01/to follow up and I have yet to hear back
I would like to see what can be done and what other complaints I can place

Hello ***, We send out confirmation emails as soon as the order is placedPlease check your spam folderThe only email I can find from you was sent yesterday 11/at 4:08pm and I see that Josh responded to you at 4:20pm the same dayPlease check you junk boxYour order is in the batch
that is shipping out today and tomorrowYou will receive your tracking number via email as soon as we are updated from warehouse. Thank you kindly for your patience, Amy

Hello ***, I have looked in to yur order and I see that yu have been refundedPlease allow 3-business days for the fund to show in your accountPlease let me know if there is anything else that I can assist you withHave a great day!

I ordered a pair of gloves and a vest from this companyI also paid for 2-day expedited shipping so I would get it in timeThe gloves shipped separately with no issues, however it took weeks for the vest that was in stock an not back ordered to even be sent outIt was only sent out because I sent an email to their customer service to remind them that I ordered something from themNo explanation as to why just a short response saying they will look into ithours later it is finally shipped however it is now being shipped by UPS ground completely ignoring the extra cost I paid to ship it fasterI feel like most companies would try and make up for their own mistake, however this company just continually screws you overTheir phone number is just an annoying computer voice that goes on and on about sales and buzzwords, then tells you to leave a message that they don't even care to call you back forI don't recommend ordering anything from this company as they just don't care a

I placed an order (order# ***) on June 01, They processed my payment of $on June 03, As of today, I still have not received my orderAt the time of order, all products were listed as "In Stock"I have called countless times and have yet to reach anyone at the businessOPSGEAR has yet to return my callsThey did send an email about a week ago that the whole process is delayed but no other detailsI attempted to cancel my order and ask for a full refund and have yet to hear back from a real person