Optimum Outcomes, Inc.

Hello, This is in response to case number, ***We do not have the accounts for the consumer in our databaseAll of the consumer's accounts have been returned to the original creditorThe consumer can contact *** regarding these accountsIt is our policy that all accounts that are not
in our database are credit deletedWe can not verify the length of time it will take for the credit bureau to update the status of the accountsPlease check back with the credit bureau to verify the length of time it will takeThank you

Initial Business Response /* (1000, 10, 2015/04/14) */
We have reviewed the information you have provided and due to personal health information the validation of the debt has been sent to your home addressIf you would like to speak with a customer service representative please contact
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
as of 4-22-haven't received any mail from themunable to confirm billstill in same place, awaiting verification of debt
Final Business Response /* (4000, 14, 2015/04/28) */
We have reviewed the information you have provided and found the following:
Due to personal health information we have sent a letter validating the account to the home address providedThis was sent out on 4/19/If you have any further questions regarding your account please contact a customer service representative at XXX-XXX-XXXX

We have received the submission and found the following in our researchAll of Ms*** accounts reflect a zero balance and have been submitted to have any derogatory information removed from all three credit bureausA letter has been sent to Ms*** to confirm that this has been
completed

Initial Business Response /* (1000, 5, 2015/05/08) */
Based on the information you have provided we have have deleted the account in question electronicallyYou will need to contact the major Credit Bureaus directly to verrify the amount of time it will take to reflect the new status of your
account
If you have any further questions, please contact a customer service representative at XXX-XXX-XXXX

Hello!I am responding to the consumer's complaint ID ***, we sent the consumer a validation letter on September 26, Optimum Outcomes Inc., has a contractual agreement with *** to service the accounts that they place with us in our inventoryI sent a dispute balance due letter,
directly to the guarantor at the address that she gave. If you have any further questions, please do not hesitate to ask.Thanks!

there are several charges for $one for $and another for$
I know all this is incorrect information because I carry health insurance and this prices given are totally incorrect and this is unacceptable I am requesting the original creditor with account numberoriginal amount oweddocumentation that I agreed to pay some one this sum of money ( signed contract) Original dates of delinquency for these accountsAgreement that grants you the authority to collect on this alleged debt, or proof of acquisition by assignment, What did you pay for this account, and how did you calculate the current amount owe
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/29) */
We have deleted the refreneced accounts and sent a deletion letter to your home addressIf you have any futher questions please contact a customer service representative at XXX-XXX-XXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11785788, and find that this resolution is satisfactory to me
Sincerely,
Michelle ***

Complaint: ***
I am rejecting this response because: they never answered the question
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/30) */
We have reviewed the information you have provided and found the following:
The phone number you have provided has been removed, you will not receive any more calls from Optimum Outcomes, IncIf you have any questions please contact a
customer service representative at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */

Complaint: ***
I am rejecting this response because:The last payment was made on 01/03/for $conf*The representative from Optimum Outcomes stated that your agency reported my account to all three credit bureaus for non paymentI need to know if this account was reported to the credit bureau.
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
The correct optimum outcomes ** *** ***
*** **I assume there is multiple Optimum Outcomes and will follow up with the given address
Sincerely,
*** ***

We attempted to email letters to Ms*** as requestedDue to an incorrect email address the letters were returnedPassword protected PDF's have been emailed directly to Ms*** today

Initial Business Response /* (1000, 5, 2015/05/06) */
Hello,
We have removed the phone number listed in this complaintWe apologize for any inconvienence this may have caused you

Initial Business Response /* (1000, 13, 2015/05/27) */
We have deleted the account in question and have sent a letter to your home address as well as the email provided regarding the resolutionIf you have any other questions please contact a customer service representative at XXX-XXX-XXXX

Complaint: ***
I am rejecting this response because: failure of Optimum Outcomes employee to pull up all accounts for debt reconciliation is the fault of the employee who represents the
company. The debt could have been paid in full when I called Optimum Outcomes to settle the debtThis is a major inconvenience to me and judging by the response of Optimum Outcomes there only concern is gaining a profit, a profit that would have been attainable March
Sincerely,
*** ***

We have reviewed the submission and found the following in our researchWe do have an account for Ms*** that was credit reported on 12/20/for non-paymentWe received the account on 10/9/and mailed a dunning letter to the address provided by our client, *** Emergency
Medical - Presbyterian HuntersvilleIt is the same address provided in the complaintWe have also contacted Ms*** at the number listed in her complaint and left multiple messages to try to help in resolving the matterWe have requested an itemized statement be mailed to Ms***Please have her call customer service at *** to discuss her accountOnce the balance is resolved it will be deleted from credit

We have received the submission and in our review have found the following informationWe do have an account for Ms*** but the details she provided do not match our recordsWe mailed two letters for the account for our client to the address provided in the submissionThe first
letter was mailed on 5/17/and the second letter was mailed on 7/28/2015. We also have made multiple attempts to call her at the phone number provided by our clientI have requested an itemized to be mailed to Ms*** for the account in our possessionI have also updated the phone number and we will contact her regarding the balance

Complaint: ***
I am rejecting this response because: The company responded by mailing me a letter stating that I owe
two accounts that are completely unrelated to the account and complaint I filed, and that I have no knowledge ofThey did not at all address the complaint about this unknown account on my credit report, they have not validated the debt, nor have they removed it from my credit report due to their lack of validation per the ***
Sincerely,
*** ***