Optimum Outcomes, Inc.

Initial Business Response /* (1000, 5, 2015/08/27) */
We were unable to locate any account(s) matching the name you provided. Please provide your entire SS#, copy of credit report, full/partial account number, or any documentation from Optimum Outcomes that may assist in locating an account. Once...

we verify we have the correct account, we will be able to comply with any requests you have.
To contact a customer service representative please dial XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I desire the response that they will cease and desist all collection activities and remove my name from their data bases, or risk legal actions.

The demographics that Ms. [redacted] provided in her submission do not match the information in our database. It is our company policy that if we can not confirm the identity of the party that has submitted a request to the Revdex.com, the information we are able to provide is very limited. Please have Ms. [redacted] contact our office at [redacted] so that we can verify additional information and we can move forward to resolve her concerns.

Good morning, After researching the above complaint #[redacted], it has been found that the consumer had not spoken with anyone on the dates mentioned in the complaint. There have been phone calls placed to the number on file and messages left for the consumer but no contact had been made with...

the consumer. At this time the accounts have been validated with our client and validation letters have been processed on 02/20/2018 as this is the first request for validation on the accounts. Those validation letters will be sent to the address listed on the complaint. Thank you

Complaint: [redacted]
I am rejecting this response because:
Sincerely,Erica [redacted] 
Erica [redacted]

Initial Business Response /* (1000, 5, 2015/07/17) */
We have researched the information provided and have found the following:
We received a phone call from you on June 22, 2015 regarding your account.
At this time you authorized our firm to withdraw the funds for payment.
You requested...

the funds be withdrawn on 7/15/2015.
We have sent documentation regarding the payment to your home address.
If you have any questions please contact a customer service representative at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please accept my appology for this. I have had so much going on in my life this last year that there are times I am not sure if my world is right side up or upside down. Usually it is upside down.
I guess if I said you could do this I must have . You are the last ones I will accept this from. I will send a payment in from now on when I am able to. Thank you for your quick response to this.
[redacted]

We are in receipt of a validation and cease and desist request from Mr. [redacted] to which we have previously replied. Due to the cease and desist, we are unable to provide any further information.

We have received the submission and have found the following in our research. We have no active accounts for Mr. [redacted] due to withdrawal of the account by our client on 5/10/2016. A deletion request was submitted to all three credit bureaus to remove any deragatory information from his credit...

file.

Good morning,This is in response to complaint #[redacted]  Upon review of the client's system, it shows that an itemized statement was mailed to the address listed in the complaint on 07/26/2017 by Gwinnett ER Specialists. When the account was received by our company, a letter was mailed...

out on 09/12/2017 letting the consumer know that the account was placed in collections. A request was sent to our client on 02/12/2018 requesting an itemized statement be mailed to the consumer. Also a validation of the debt will be mailed to the consumer. Thank you

Our hours of operation are 8:30 AM to 9 PM Monday through Thursday, 8:30 AM to 6 PM Friday and 8 AM to 1 PM Saturday EST. We will have a customer service representative contact Ms. [redacted] today to discuss resolution for her concerns.

Good morning, The only correspondence received from the consumer is this Revdex.com complaint. As of the original date of the complaint, Optimum Outcomes has researched our systems for all incoming and outgoing calls. We have left several messages for the consumer but have never made contact directly. We have mailed out letters to notify the consumer that the accounts were placed with our company with no response from the consumer. On the initial date of the complaint, validations were requested to be mailed to the address listed on the complaint. Thank you

Initial Business Response /* (1000, 5, 2015/06/25) */
The account is no longer in our office as it has been recalled by the client. We have sent a letter referenceing the zero balance reflected on your account by the payments made in 2014 to the email address provided. You may use this letter to...

show proof that your account was paid. If you have any further questions please contact a customer service representative [redacted]

We have researched the information provided and have found the following:The account in question currently reflects a zero balance and has not been reported to your credit file. I have requested a payment in full letter be sent to your home address. If you have any other questions pleae contact a...

customer service representative at [redacted]

Initial Business Response /* (1000, 7, 2015/09/08) */
We have deleted the account in question and sent a letter in regards to this matter to your home address. If you have any further question please contact a customer service representative at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000,...

9, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Once I receive the confirmation letter from Optimum Outcomes I will be satisfied and will then consider this matter closed. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] but would like to wait until a proper response and settlement is resolved. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/24) */
We have received your complaint via the Revdex.com. Please let us know how we can assist you? You may provide this information here or you can contact a customer service representative at XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/07/15) */
We have received all of the information provided and and currently researching this dispute with the client. As per your request to cease and desist all communication regarding this account, this will be our final attempt to communicate with...

you, verbally or in writing. We have placed your account on a hold to allow time for claim processing.
If you would like to inquire as to the status of the dispute please contact a customer service representative at XXX-XXX-XXXX. Please allow 20 days before following up about the claim.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Has Nationwide Insurance Company been contacted to confirm payment? I did dispute this prior to the account being reported to a credit agency. Was this account reported as a "disputed" account? I want this resolved completely once and for all. Thank you.
Final Business Response /* (4000, 11, 2015/08/11) */
We have reviewed the information provided and found the following:
Nationwide insurance has been billed but no payments or adjustments have been received at this time. Please allow time for the claim to be processed.
If you would like to speak with a customer service representative please contact XXX-XXX-XXXX.

Hello Mr. [redacted], I am responding to your compliant ID # [redacted]. You account, [redacted], has been withdrawn on since August 17th, 2016 and your account has been deleted from the your credit. You will need to contact the credit bureaus directly to verify the length of time it will take to...

reflect the new status of your account.  Thank you!

Our records indicate that the only time that we made contact with the consumer was on 12/27/2017. At that time the consumer requested to not be called anymore and we placed the number on the Do Not Call list. No more outbound calls have been made to the consumer since the request was made on...

12/27/2017. Thank you

We have not received the validation or cease and desist request from the patient. We are sending a validation and marking the accounts as cease and desist per the complaint.

Hello,   This is in response to compliant ID [redacted] I have researched the consumer’s complaints and have heard from the facility that they do not allow charity care for group 207 so the patient could not have received charity care to cover this bill. Also, please be advised that [redacted]...

Physicians Network is now known as [redacted] Healthcare. The balance is patient responsibility.   Thank you!