Optimum Outcomes, Inc.

We have received the submission and found the following in our researchThe account for Mr*** reflects a zero balance and the account is closed

Initial Business Response /* (1000, 5, 2015/06/26) */
Since the account was not paid directly to our office we could not clear the debt until the payment posted from the client to our systemThe account is currently a zero balance and a deletion letter has been sent to your email address as well
as your home address
You can expedite the reporting process by following up with the major credit bureaus with the letter we sentIf you have any questions please contact a customer service representative at ***
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Upon review of the client database, the patient paid the remaining $on 1/28/The account is in the process of being updated by our posting departmentIn the interim, we have submitted the account to all three credit bureaus for deletionPlease allow to weeks for the credit bureaus to
reflect the updated status

We have reviewed the submission and found the following in our researchThe account has a zero balance and a paid in full letter has been emailed to the email address provided by Ms***

The account has been withdrawn from our office and and a letter will be sent by the end of the week regarding this matter to your home addressIf you have any questions please contact a customer service representative at ***

Complaint:
I am rejecting this response because:So far still no resolution
Sincerely,
Michelle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello, this is in response to complaint ID *** the consumer had eleven accounts with us that are all withdrawn from our databaseWe no longer service any accounts for the consumerIf she would like us to look into a particular account we would need more information, such as the date of
service, the facility, the amount of the withdrawn bill, or an account numberI can not research an account that we do not service if I am unaware of which account the consumer is referring to Thank you!

We have verified with *** ***-*** ** *** that the account has been paid and have marked the account accordinglyThe consumer will receive a deletion letter advising the account has been submitted to the credit bureaus as a deletion

A supervisor will contact Ms*** via phone on Monday, 10/31/to discuss her concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have received the complaint and have found the following in our researchWe received a validation request and mailed the documentation as requested on 4/17/

The account has been withdrawn

Complaint#***More information is needed by the consumer for further research; such as account number and/ or amount of the debtWe are unable to research the account without the necessary information. Thank you

Initial Business Response /* (1000, 5, 2015/04/14) */
Hello,
We have reviewed the information provided and the letter you are requesting has been sent to your email address.We have sent a letter to your home address as well

Initial Business Response /* (1000, 10, 2015/04/23) */
We have removed the phone number that you have providedWe apologize for any inconvienence this may have caused and apologize for your lossIf you would like to speak to a customer service representative please contact XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/06/19) */
We have sent a deletion letter to your email address provided regarding both of your accountsWe have sent a letter to your home address as wellIf you have any further questions please contact a customer service representative at
877-795-
Initial Consumer Rebuttal /* (2000, 7, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much for resolving this issue in an timely manner

Good afternoon, In response to the complaint listed: There has been no contact from our client requesting to close the accountWe have reached out to the client for an update on the account and are waiting for a response from themOur client has reported payments that have been made on the
account and the last payment that we show is dated 11/27/in the amount of $Our client has reported the payments but has not reported that the account should be closed. The consumer's phone number has been removed and therefore there will be no further phones calls made to the consumer. Thank you

We have reviewed the submission and found the following in our researchWe have mailed Mr*** a identity theft letter to the address providedPlease return the letter with the documentation requested so that we may further investigate the matter