Optimum Outcomes, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because Optimum Outcome only provided the hospital $299.54 not the entire amount I paid to them which was $349.54. Therefore I am due a refund of $50.
Sincerely,
[redacted]

We have received and reviewed Ms. [redacted] complaint. We do not own the balance that was placed in our office for collection nor do we purchase debt. The account was withdrawn from our office by our client in December and submitted for deletion from all three credit bureaus to remove any derogatory...

information. If Ms. [redacted] would like to contact our office we would be happy to provide a letter of confirmation that the account is no longer in our office and has been submitted for deletion.

We have reviewed the consumer's account in our system. We have never received any correspondence from her, nor have we ever spoken to her at the phone number on the account in our system or the one provided in this complaint. We are not in violation of any [redacted] laws as we work on behalf of our...

client, the original creditor. The consumer will receive a Validation Notice containing the information that we are required to provide.

We sent a validation notice to show the validity of the accounts to the address provided by our client. The address provided by our client matches the address in the submission. Also the accounts are being reported to all three credit bureaus as disputed. Once the letters are received and reviewed, if there are still further questions please contact us at the number provided. If Mr. [redacted] believes the accounts are not his, please have him submit a copy of a police report and a photo ID so we may contact our client to review his identity theft claim. The documentation can be mailed to Optimum Outcomes, Inc. [redacted] Please have Mr. [redacted] provide further clarification if he feels his submission was not addressed.

Complaint: [redacted]
I am rejecting this response because: You have still not provided me any information and you continue to say the same thing with no proof.
Sincerely,
[redacted]

Good afternoon, This is in response to the consumer's complaint. We will investigate further and respond once we have more information. Thank you

Complaint: [redacted]
I am rejecting this response because: This is not my debt and you admitted that the bill is not in my name and the patient is over 20 years old.  There is no reason that I should be being harassed by you and/or open MRI.  I have no way of having the real patient contact the open MRI.  This is absurd; please remove my name from your account and harassing me and my credit.  My credit score has dropped and I was never the patient; by your own admission.  Please help me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/05/15) */
We were unable to locate any account(s) matching the name you provided. Please provide an account number # listed on your report, copy of credit report, your entire SS#, previous address, or any documentation from Optimum Outcomes that may...

assist in locating an account. Once we verify we have the correct account, we will be able to comply with any requests you have.
If you have any questions, please contact our office toll-free at X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
OPTIMUM OUTCOMES
$3,855


1 account reported on May 23, 2015
Open
Account #1
$3,855
Balance
MED1 02 WAKEMED
Original Creditor
$3,855
High Balance
Apr 10, 2012
Opened Date
Jan 18, 2015
Last Reported
Individual
Responsibility
Placed for collection
Remarks
Note
Final Business Response /* (4000, 11, 2015/05/29) */
We attempted to locate the account, but cannot verify your account without at least a partial account number. This number should have been listed on your credit report. At this time we no longer collect for Wake Med. Any accounts for Wake Med we have deleted. I can send you a letter regarding this once we can verrify your account.

Complaint: [redacted]
I am rejecting this response because: I have learned that there are not one but two accounts with an outstanding debt. It was senseless to try and settle any debts with this company. This company is infamous for making countless mistakes regarding customer service debt related issues. Optimum Outcomes is not a true representation of a business handling debt resolution. Optimum Outcomes failed to pull up ALL  medical expense accounts under my name. To date, I have two accounts that are outstanding from the failure of Optimum Outcomes debt resolution which resulted from poor staff training. Settling any debt with Optimum Outcomes is no longer an option! I will make payment arrangements with the provider whom I am sure will honor the established agreement to pay off all debts. Optimum Outcomes, by far, is the worst company offering debt resolution to anyone.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/17) */
The account in question currently reflect a present balance. If you have a copy of the explanation of benefits or copy of a proof of payment (i.e. Cancelled check) we would be happy to review. Please send documentation to the address listed...

below.
We have sent a validation letter to your home address. If you have any questions please contact a customer service representative at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the company does not validate the claim. I have mailed out two billing statement obtained from UNC health care for the specified dates of service indicating that I did not have a past due balance. There is no record that any account of mine was sent to collections.
Final Consumer Response /* (4200, 20, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent copies of billing statements from UNC to Optimum twice which detailed a zero balance and have not received any acknowledgement from Optimum.
Final Business Response /* (4000, 22, 2015/08/12) */
At this time we have not received any documentation from you regarding a proof of payment or explanation of benefits. If you can send in a copy of the check or explanation of benefits we would be happy to further investigate.
If you are having trouble sending this documentation through the mail, than you can email it to the email address listed below. You can get this information from a customer service representative at XXX-XXX-XXXX as well.
EMAIL: [redacted]@oorcm.com

We have submitted the deletion to the credit bureaus, however we have no control over the time frame that it takes them to delete something from a consumer's credit report. Please follow up with the credit bureaus directly.

We have reviewed the information you have provided and found the following: The account in question has been deleted from your credit file. We have sent documentation regarding this matter to your email address we have on file. If you have any further questions please contact a customer service...

representative at [redacted]

We have an account for Ms. [redacted] that was placed in our office on 10/10/2014 from our client Open MRI and Imaging of DeKalb. We mailed a dunning letter on 10/12/2014 to the address in her submission. We received a validation request in June 2015 and a validation letter was mailed to the same...

address on 6/21/2015. Validation of the account has already been provided.

Complaint[redacted]
I am rejecting this response because: I...

have been requesting validation for the debts every since I was told this. I do NOT trust this company as they are saying one thing to you all and something completely different to me. I demand that they upload validation for the said three debts as soon as possible. I have spoken to all health care providers and was told that I had no debts as Optimum Outcomes initially said themselves. 
Sincerely,
[redacted]

Complaint: 11785788
I am rejecting this response because:I have called [redacted]0 (their number local to me) and have repeatedly been told that the accounts aren't mine because the Social Security numbers associated with the accounts is not mine.
Sincerely,
Michelle [redacted]

We have not received any returned mail for Ms. [redacted] The itemized statement was requested on the date of our original reply and it may take up 7 to 10 business days to receive the documentation. Please contact our office if it has not been received so we can take additional measures to ensure its receipt.

I am unable to locate an account that matches the consumer name, telephone number and address. Please have the consumer provide the account number.   [redacted]|Compliance Team Lead Optimum Outcomes, Inc. t [redacted]...

[redacted]

We have reviewed the submission and found the following in our research. The full payment of $349.54 was reported to our client [redacted] Health [redacted] University Hospital. The balance of the account is zero in both our database as well as the clients. There is no refund owed.

We do not buy debt from the original creditor. We have not previously received a request for validation or cease and desist from this guarantor. Account referenced, [redacted], we are sending a validation and acknowledging the request for cease and desist. Account referenced, [redacted], we have...

determined belongs to a different party. We have submitted [redacted] for credit deletion from all reporting agencies.