Optimum Outcomes, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/01) */
We have sent the deletion letter to the email you have provided. If you would like to discuss this further please contact a customer service representative at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
I am satisfied with the business's response. I finally received my deletion letters. I hope this company will refrain from re-opening any medical bills on my report that are closed.

We apologize that the draft was not taken on the date requested and a refund was processed within twenty four hours of the withdrawal. If Ms. [redacted] will provide documentation that over draft fees were incurred we will be happy to refund the charges.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have two accounts in our office for Ms. [redacted] for our client [redacted] Lab.  We have no record of ever speaking with Ms. [redacted] regarding the accounts. The only contact we have received are credit bureau disputes to which we have replied promptly that the accounts are both open...

and active in our office and marked the accounts as disputed. We would be happy to discuss the matter with Ms. [redacted]. She is welcome to contact us at [redacted].

We have reviewed the submission and found the following in our research. We have not received a request of validation from Mr. [redacted]. We have received a credit bureau dispute and verbally requested he provide a copy of a police report and photo idea so we can research further his identity theft...

claim. Please have Mr. [redacted] forward the requested documentation to Optimum Outcomes, Inc. [redacted] Raleigh NC 27658. Once received, we will forward the documentation to our client for review.

We are currently working with the provider directly to resolve this dispute. Once we receive further notification we will update these records and present the findings. If you would like to speak with a customer service representative please contact [redacted]

Good morning,More information is needed in order to research your complaint. Thank you

We have reviewed the submission and found the following in our research. We have not active accounts in our office for Ms. [redacted]. All accounts have previously been submitted to all three credit bureaus to have any derogatory information removed. If any information still appears, please dispute it...

directly with the bureau that still lists the incorrect information.

Per our client, Open MRI & Imaging, the patient, [redacted] will have to contact MRI & Imaging and advise them to switch the bill in her name. Once she does that and our client contacts us to make the changes, we can switch the debt out of the consumer's name to hers. Once this process is...

completed we will remove the consumer, [redacted] from credit. All credit submissions For [redacted] will be removed once the patient contacts our client to make the change and our client has contacted us to update our inventory. Thank you!

Complaint: [redacted]
I am rejecting this response because: This complaint along with the others from this business have been put back onto my reports as I have recieved current copies of my report.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/14) */
Hello,
we have reviewed the information you have provided and a validation has been sent to your home address. If you would like to speak with a customer service representative please contact XXX-XXX-XXXX.

We have received the submission and found the following in our research. We do have an account for Mr. [redacted] for our client [redacted] ER Specialists. As required, we sent a dunning letter to the address provided by our client on 11/12/2015, a second letter on 3/29/2016 and we have received no...

returned mail. Mr. [redacted] has also submitted an identity theft claim to our company. We have mailed a letter requesting additional documentation required in order to forward it to our client for review. As a courtesy, we have submitted a request to have all derogatory information removed from his credit report in anticipation of receipt of the additional documentation required to review his identity theft claim. Please allow up to 45 days for the credit report to be updated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are unable to locate an account in our database that matches the information provided by Mr. [redacted]. We need additional demographics to be able to validate his submission which can include date of birthand last four of social security number. Once we have received the information we will be able...

to research further. If Mr. [redacted] believes this is a possible case of identity theft, please have him provide a copy of a police report and photo ID so we can forward it to our client for review. The requested documentation can be mailed to Optimum Outcomes, Inc. [redacted].

Initial Business Response /* (1000, 5, 2015/08/06) */
We have removed your phone number to ensure that you do not get any more calls. The reason another call went out is becasue we have received a new account since the time you originally setup the payment arrangment. If you would like to add this...

account to your arrangement please contact a customer service representative at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept their response until I talk to them. I have called them two different times today and all I get is a voice mail that says someone will call me back. I haven't heard back from them yet. I want to make sure that they are agreeable to sending me statements in the mail before I accept their response because they do not mention that; only that they have removed my number so that I don't get anymore calls. I don't want to accept and then they tell me that I am expected to pay in full because I absolutely can't afford to do that. I need to make a monthly payment by doing so with a monthly statement mailed out to me. So I need for them to agree with me to send statements, THEN I can accept their response. If only they would go ahead and call me back today. I have left two messages and I will call them back again.
Final Business Response /* (4000, 9, 2015/08/27) */
Once a payment arangement has been setup for your accounts, monthly statements will be mailed out to your home address. Since the phone number was removed from the accounts there will be no more phone calls.
If you would like to speak to a customer service representative to setup the arrangement please contact XXX-XXX-XXXX.

Hello!Currently, this account is withdrawn in our database and we have manually deleted this account from the credit bureaus. Thank you and if you have any further questions, please do not hesitate to ask.  [redacted] | Compliance Department and Legal Specialist

Complaint: [redacted]
I am rejecting this response because: The information has not been removed from all three credit bureaus. Please have this removed. Thank you for researching and discovering that there are no accounts for me in your office and proving that the information on my credit reports is inaccurate. When should I see the changes?
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/01) */
We have updated the address in our files and sent a validation letter to your home address. We have made numerous attempts to contact you by phone at the number you have listed in your complaint with no answer.
If you would like to discuss...

this further please contact a customer service representative at XXX-XXX-XXXX.

Complaint: [redacted]
I am rejecting this response because: your business did not follow through with imminent deletion of this from my credit report. It is still on there. I ask that you do this immediately.
Sincerely,
[redacted]