Optimum Outcomes, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reviewed the submission and found the following in our research. We do not have enough information to verify that the account in question belongs to Ms. [redacted] If she believes the account is not hers, please submit a copy of a photo ID and police report. Otherwise, please contact our...

office to verify further demographics so that we can resolve her concern.

We have received the submission and found the following in our research. We have two accounts for Mr. [redacted] from our client [redacted] Emergency Medical that total the dollar amount provided. We have not received a written request for validation from Mr. [redacted]. We have previously mailed...

notifications of the accounts. We have now marked both accounts as disputed and mailed a validation notice for both accounts. Once received and reviewed please have Mr. [redacted] contact us at [redacted] to discuss the matter.

Complaint: [redacted]
I do not owe any money I paid in full. It is showing that I currently owe money. I need documentation to prove that I owe them no money. 
I am rejecting this response because:
Sincerely,
[redacted]

We apologize that the accounts were missed when the consumer initially called, however the 50% discount on the remaining balance is our only offer.

Initial Business Response /* (1000, 5, 2015/07/07) */
We were unable to locate the account in question with the information you have provided. Could you please provide a copy of the credit report, full account number, or your social security number? Once we have located the account we will be able...

to comply with any request you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted Optimum Outcomes three times now and have been told they were unable to find any account and told me to dispute. Here is a copy of that section of the credit report. Also, my social is XXXXXXXXX.
OPTIMUM OUTCOMES INC
[redacted]
09-13
05-13
71
71 N/A Y-9
COLL
1 - - -
COLLECTION REV
UNPAID
MEDICAL
ORIGINAL CREDITOR BUSINESS TYPE
:MEDICAL/HEALTH
ACCT SUBMITTED TO COLLECTION
COLL 09-13
PAST DUE PAST $71
Creditor: MEDICAL PAYMENT DATA
Final Business Response /* (4000, 10, 2015/07/29) */
Please apply the response listed below to the case for a Mr. [redacted] (case# XXXXXXXX)


We have reviewed your account and it has been deleted from your credit. Please allow 6 to 8 weeks for the major credit bureaus to update their records.


Thanks,

[redacted] Correspondence Specialist
Optimum Outcomes, Inc.
[redacted]
t [redacted]
[redacted]@oorcm.com www.oorcm.com

We have received and reviewed the complaint and in our research have found the following. We do not currently have any active accounts for [redacted]. All accounts have been withdrawn and submitted to all three credit bureaus for deletion.

We have researched the information provided and have found the following:The referenced accounts have been deleted from your credit file. If you have any further questions or would like correspondence sent to you regarding this matter please contact a customer service representative at [redacted]...

Thank you for the information that you have provided. However, we do need more information to be able to research your payment. Can you please send in a canceled check, the date you paid it, the total amount you paid, who endorsed the check or the check number. Any more helpful information will help...

us locate your payment? The cease and desist has been rescinded and lifted from your account. If you can please give us any additional information on your payment we will gladly be able to research your payment.  Thank you.

We have researched the information provided and found the following:We have researched the dispute with the provider and found that the balance is outstanding. There is no record of a double billing and in order for our office to research further we would need a proof of payment. You can send the...

information to our office at the address listed below. If you would like to speak with a customer service represenative, please call [redacted]Optimum Outcomes, Inc.[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/05/20) */
We have researched the payment you made and have refunded the unauthroized amount. We have applied the original payment to your account as originally requested. A customer serivce representative called earlier today to advise of the situation,...

but there was no answer. You should see the refund applied within the next few business days. We have sent a letter with the remainging balance to your home address.
If you have any further questions please contact a customer service representative at XXX-XXX-XXXX