Complaint: ***
I am rejecting this response because:It took over one week to get a responseI had repeatedly contacted and waited on hold to speak with customer service only to be given options that did not work. I tried redoing my order dozens of timesI tried different sources, work computer, home computer, telephone and nothing worked. I honestly feel that this business ran black Friday advertisements to draw business however you were never able to purchase anything at the black Friday price. Only after I filed my complaint, did they more than one week later respond to Revdex.com and meNo one ever attempted to get back to me with a solution prior to the complaintI feel as though I am in the same boat as I was beforeItems I wanted are no longer available and the prices they were advertised over a week ago are no longer.
Just a completely frustrating experience and poorly run business
Regards,
*** ***
We are sorry for the disappointment you experiencedWe have sent you an email with more information regarding your concernIf you wish to discuss this matter further or if you have any additional questions, please contact the number provided in the email to speak with our Corporate Resolution
DepartmentWe appreciate the opportunity to assist with your concern.
Complaint: ***
I am rejecting this response because:I did not receive a delivery or a shipping confirmationAt this point, I would prefer a refund rather than wait for delivery
Regards,
*** ***
We are very sorry for the disappointment you experiencedOrders placed with standard shipping can take up to business days from the date the order was placed to be deliveredOnline order # *** should have arrived by December 13, Our records indicate the shipment is scheduled for
delivery today, 12/14/We sincerely apologize for the delayed deliveryA refund was issued for the order totalPlease allow to business days for the credit to post to the accountWe are sorry for the inconvenience this has causedThank you for shopping at The Children's Place
We are sorry for the disappointment Ms*** has experiencedOnline order # *** could not be delivered by the carrier because of an incomplete addressA refund for the order total ($62.96) was issued to the original form of payment on August 20, Credits can take to business days
to post depending on the financial institutionWe are sorry for the inconvenience this has caused and hope Ms*** gives us an opportunity to earn her trust and loyalty again
Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologizeYour feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our Saugus locationThe Children’s Place values the
relationships we have with our customers and hope you will give us another chance to earn your trust and loyalty
Our records indicate four $off replacement coupons were emailed to you on 12/04/We have also added points to your rewards account, which will generate a $off rewards certificate in the month of JanuaryWe appreciate the opportunity to address your concern, and sincerely apologize for the inconvenience this has causedThank you for shopping at The Children's Place
We are very sorry for the disappointment Ms*** has experiencedMs*** has a history of reporting missing packagesThe customer reported the first missing order on September of On March 31, after refunding or re-shipping a total of packages that were reported lost/stolen, we
advised Ms*** that we wouldn’t be able to refund her for lost/stolen packages in the future and suggested she make purchases in-store to prevent losing additional shipments
Ms*** continued to place online orders after our March interaction, and contacted us to report those orders lost/stolen as wellWe have extended many courtesies to Ms*** and even after advising the customer we could no longer credit her, we complied with her requests and credited her for the additional orders that the customer claimed to not receiveOn July 22, 2015, Ms*** called again to indicate the most recent order was not receivedWe apologized and explained we were unable to refund her for that order and suggested she dispute the charge with her financial institutionMs*** did not dispute the charge with her financial institution and attempted to place a new online order on July 31, 2015; this order was cancelledWe have refunded and/or re-shipped a total of packages that were reported lost/stolen from September through July On February 12, 2016, Ms*** contacted us to report a neighbor had delivered several packages to herThese were orders that were delivered on July
Ms*** also has a history of reporting issues with Customer Service with our store staff and Call CenterWe have offered many courtesies, such as: percentage off coupons, all of which were redeemed onlineWe have also added courtesy reward points (over 47,000) to Ms***’s account, which were converted into rewards certificates worth $These certificates have all been redeemed by the customer in-store or online
We will no longer be able to accept online orders, nor will we be able to extend additional courtesies to Ms***We suggest the customer visit our retail or outlet locations for all her future shopping needsWe sincerely apologize for the inconvenience this causes
*** ***
I am rejecting this response because:
I have been contacted by *** Cards directly after filing this complaint. After investigating, I was told that because it shows history of me opening previously sent e-mails and because they are able to see that the emails were sent they have no choice but to keep what has been reported to the Credit report agency When I search all my emails from every possible mailbox including jung/spam and trash, the only email from The Place card that I received was on March 18th and 19, Which I received after I updated my home address Before then, the last email was on 8/14/ So between those times I have not received anything and I am puzzled whyI find it very strange and it must be some sort of system error but The Place card denies any system or bank error stating that they have proof it was sent I on the other hand do not know how else I can prove that I never received such emails that would have allowed me to not get my credit report ruined Also I was told over the phone that because my past due balance was so low that as company policy they do not make collection calls even though the amount is due past days I am very disappointed with The Place Card, and Children's place for not being able to help me I have been with them for a long time and have been a loyal shopper but none of that matters
***
We appreciate your comments regarding our return policyIt is our intention to appeal to the widest variety of customers and preferences with our designs, products and business practicesYour feedback is appreciated and important because it helps us improve our business strategiesPlease note that all customer comments are forwarded to the appropriate department for consideration
We will be happy to locate original purchase receipt and email it to you, so the store can assist you with this returnIf purchase information is available, such as: date of purchase, store where the purchase was made, payment method used, please email us at *** so we can search for the receiptWe sincerely apologize for the inconvenience this has caused, and truly hope you give us the opportunity to earn your trust and loyalty again
Complaint: ***
I am rejecting this
response because:The items in question were purposely removed because of a sale offering that read "60% off, no exclusions" which is huge because the sale offer usually states that outwear and shoes are excludedThey were just being deceptiveShoes and outerwear showed back up soon after the sale ended and they were the same items that had previously been acceptedIt was noted by many many shoppers as was evident by their *** page commentsTHis kind of practice should be illegal!!!!!
Regards,
*** ***
All products available on our website were 60% off with no exclusionsOur sale has since changedPlease visit our website for details regarding our current offerWe apologize for any confusion or inconvenience this may have caused
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution is satisfactory to me
Regards,
*** ***
A refund in the amount of $was issued to the customer's *** *** ending in *** A gift card ending in *** in the amount of $was mailed to the customer's address on 01/18/We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
A replacement gift card was mailed to Ms*** via *** tracking number: ***Tracking information indicates the card was delivered on 01/18/We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologizeYour feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our Bay Terrace Shopping Center locationThe Children’s Place
values the relationships we have with our customers and hope you will give us another chance to earn your trust and loyaltyWe apologize for the inconvenience this has caused
We are very sorry for the disappointment Ms*** has experiencedWe update the availability of the items on our site in close to "real time"Items that you find on our site are available in the sizes that display on the product pageIn rare circumstances (such as where two or more users
purchase the last unit of an item almost simultaneously), it is possible that the item that was ordered will be unavailable to shipIn such an event, the item will be canceled from the order and you are notified by emailThis was the case with Ms. *** orderItems on our website may be replenished at a later timeTherefore, we encourage you to continuously check our website for updates on merchandise availability and stylesAlthough we cannot guarantee that pricing will be the same, we are currently offering 50% off your online order with the webcode: ***, plus free standard shipping on all ordersWe sincerely apologize for the inconvenience this has caused
We are very sorry for the inconvenience this has causedThe refund included two packs of socks and a floral dress that were not available to re-ship for Order # ***We were able to process a refund to the customer's *** account today, September 27, The credit was issued for $11.76, which includes the items below plus taxThe unique transaction ID number for this credit is: ***We appreciate the opportunity to address your concernThank you for shopping at The Children's Place
* *** *** *** *** *** *** * * *** ***
*** * ***
** ** *** *** ***
*** * ***
We are very sorry for the disappointment you experiencedPlace Card Services (*** ***) has removed the unauthorized charge from your credit card account, as well as, the interest fee generatedWe appreciate the opportunity to address your concerns, and apologize for the inconvenience this has
causedFor balance inquiries, please contact Place Card Services at ***Thank you for shopping at The Children's Place
Online order # *** was processed and shipped via *** tracking number: ***According to ***, the order was delivered on June 18, at 1:PMThe customer has now received two shipments (the original one, and the second that was re-shipped) plus a refund in the amount of
$We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
Complaint: ***
I am rejecting this response because:It took over one week to get a responseI had repeatedly contacted and waited on hold to speak with customer service only to be given options that did not work. I tried redoing my order dozens of timesI tried different sources, work computer, home computer, telephone and nothing worked. I honestly feel that this business ran black Friday advertisements to draw business however you were never able to purchase anything at the black Friday price. Only after I filed my complaint, did they more than one week later respond to Revdex.com and meNo one ever attempted to get back to me with a solution prior to the complaintI feel as though I am in the same boat as I was beforeItems I wanted are no longer available and the prices they were advertised over a week ago are no longer.
Just a completely frustrating experience and poorly run business
Regards,
*** ***
We are sorry for the disappointment you experiencedWe have sent you an email with more information regarding your concernIf you wish to discuss this matter further or if you have any additional questions, please contact the number provided in the email to speak with our Corporate Resolution
DepartmentWe appreciate the opportunity to assist with your concern.
Complaint: ***
I am rejecting this response because:I did not receive a delivery or a shipping confirmationAt this point, I would prefer a refund rather than wait for delivery
Regards,
*** ***
We are very sorry for the disappointment you experiencedOrders placed with standard shipping can take up to business days from the date the order was placed to be deliveredOnline order # *** should have arrived by December 13, Our records indicate the shipment is scheduled for
delivery today, 12/14/We sincerely apologize for the delayed deliveryA refund was issued for the order totalPlease allow to business days for the credit to post to the accountWe are sorry for the inconvenience this has causedThank you for shopping at The Children's Place
We are sorry for the disappointment Ms*** has experiencedOnline order # *** could not be delivered by the carrier because of an incomplete addressA refund for the order total ($62.96) was issued to the original form of payment on August 20, Credits can take to business days
to post depending on the financial institutionWe are sorry for the inconvenience this has caused and hope Ms*** gives us an opportunity to earn her trust and loyalty again
Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologizeYour feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our Saugus locationThe Children’s Place values the
relationships we have with our customers and hope you will give us another chance to earn your trust and loyalty
Our records indicate four $off replacement coupons were emailed to you on 12/04/We have also added points to your rewards account, which will generate a $off rewards certificate in the month of JanuaryWe appreciate the opportunity to address your concern, and sincerely apologize for the inconvenience this has causedThank you for shopping at The Children's Place
We are very sorry for the disappointment Ms*** has experiencedMs*** has a history of reporting missing packagesThe customer reported the first missing order on September of On March 31, after refunding or re-shipping a total of packages that were reported lost/stolen, we
advised Ms*** that we wouldn’t be able to refund her for lost/stolen packages in the future and suggested she make purchases in-store to prevent losing additional shipments
Ms*** continued to place online orders after our March interaction, and contacted us to report those orders lost/stolen as wellWe have extended many courtesies to Ms*** and even after advising the customer we could no longer credit her, we complied with her requests and credited her for the additional orders that the customer claimed to not receiveOn July 22, 2015, Ms*** called again to indicate the most recent order was not receivedWe apologized and explained we were unable to refund her for that order and suggested she dispute the charge with her financial institutionMs*** did not dispute the charge with her financial institution and attempted to place a new online order on July 31, 2015; this order was cancelledWe have refunded and/or re-shipped a total of packages that were reported lost/stolen from September through July On February 12, 2016, Ms*** contacted us to report a neighbor had delivered several packages to herThese were orders that were delivered on July
Ms*** also has a history of reporting issues with Customer Service with our store staff and Call CenterWe have offered many courtesies, such as: percentage off coupons, all of which were redeemed onlineWe have also added courtesy reward points (over 47,000) to Ms***’s account, which were converted into rewards certificates worth $These certificates have all been redeemed by the customer in-store or online
We will no longer be able to accept online orders, nor will we be able to extend additional courtesies to Ms***We suggest the customer visit our retail or outlet locations for all her future shopping needsWe sincerely apologize for the inconvenience this causes
*** ***
I am rejecting this response because:
I have been contacted by *** Cards directly after filing this complaint. After investigating, I was told that because it shows history of me opening previously sent e-mails and because they are able to see that the emails were sent they have no choice but to keep what has been reported to the Credit report agency When I search all my emails from every possible mailbox including jung/spam and trash, the only email from The Place card that I received was on March 18th and 19, Which I received after I updated my home address Before then, the last email was on 8/14/ So between those times I have not received anything and I am puzzled whyI find it very strange and it must be some sort of system error but The Place card denies any system or bank error stating that they have proof it was sent I on the other hand do not know how else I can prove that I never received such emails that would have allowed me to not get my credit report ruined Also I was told over the phone that because my past due balance was so low that as company policy they do not make collection calls even though the amount is due past days I am very disappointed with The Place Card, and Children's place for not being able to help me I have been with them for a long time and have been a loyal shopper but none of that matters
***
We appreciate your comments regarding our return policyIt is our intention to appeal to the widest variety of customers and preferences with our designs, products and business practicesYour feedback is appreciated and important because it helps us improve our business strategiesPlease note that all customer comments are forwarded to the appropriate department for consideration
We will be happy to locate original purchase receipt and email it to you, so the store can assist you with this returnIf purchase information is available, such as: date of purchase, store where the purchase was made, payment method used, please email us at *** so we can search for the receiptWe sincerely apologize for the inconvenience this has caused, and truly hope you give us the opportunity to earn your trust and loyalty again
Complaint: ***
I am rejecting this
response because:The items in question were purposely removed because of a sale offering that read "60% off, no exclusions" which is huge because the sale offer usually states that outwear and shoes are excludedThey were just being deceptiveShoes and outerwear showed back up soon after the sale ended and they were the same items that had previously been acceptedIt was noted by many many shoppers as was evident by their *** page commentsTHis kind of practice should be illegal!!!!!
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
All products available on our website were 60% off with no exclusionsOur sale has since changedPlease visit our website for details regarding our current offerWe apologize for any confusion or inconvenience this may have caused
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution is satisfactory to me
Regards,
*** ***
A refund in the amount of $was issued to the customer's *** *** ending in *** A gift card ending in *** in the amount of $was mailed to the customer's address on 01/18/We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
A replacement gift card was mailed to Ms*** via *** tracking number: ***Tracking information indicates the card was delivered on 01/18/We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologizeYour feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our Bay Terrace Shopping Center locationThe Children’s Place
values the relationships we have with our customers and hope you will give us another chance to earn your trust and loyaltyWe apologize for the inconvenience this has caused
We are very sorry for the disappointment Ms*** has experiencedWe update the availability of the items on our site in close to "real time"Items that you find on our site are available in the sizes that display on the product pageIn rare circumstances (such as where two or more users
purchase the last unit of an item almost simultaneously), it is possible that the item that was ordered will be unavailable to shipIn such an event, the item will be canceled from the order and you are notified by emailThis was the case with Ms. *** orderItems on our website may be replenished at a later timeTherefore, we encourage you to continuously check our website for updates on merchandise availability and stylesAlthough we cannot guarantee that pricing will be the same, we are currently offering 50% off your online order with the webcode: ***, plus free standard shipping on all ordersWe sincerely apologize for the inconvenience this has caused
We are very sorry for the inconvenience this has causedThe refund included two packs of socks and a floral dress that were not available to re-ship for Order # ***We were able to process a refund to the customer's *** account today, September 27, The credit was issued for $11.76, which includes the items below plus taxThe unique transaction ID number for this credit is: ***We appreciate the opportunity to address your concernThank you for shopping at The Children's Place
* *** *** *** *** *** *** * * *** ***
*** * ***
** ** *** *** ***
*** * ***
We are very sorry for the disappointment you experiencedPlace Card Services (*** ***) has removed the unauthorized charge from your credit card account, as well as, the interest fee generatedWe appreciate the opportunity to address your concerns, and apologize for the inconvenience this has
causedFor balance inquiries, please contact Place Card Services at ***Thank you for shopping at The Children's Place
Online order # *** was processed and shipped via *** tracking number: ***According to ***, the order was delivered on June 18, at 1:PMThe customer has now received two shipments (the original one, and the second that was re-shipped) plus a refund in the amount of
$We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place