We are very sorry for the disappointment Ms*** has experiencedA refund was issued to the customer’s account for the full cost of the missing pants; this credit was processed on August 28, The credit can take to business days to post to the account depending on the financial
institutionWe have also mailed a $gift card in hopes that Ms*** gives us another opportunity to earn her trust and loyaltyWe sincerely apologize for the inconvenience this has causedPlease let us know if we can be of further assistance?
We are sorry for the disappointment Ms*** has experiencedWithout the original sales receipt, an exchange can be made for the same item in a different sizeHowever, items from the "toddler boy" category are not the same than merchandise from the "boy" categoryWe apologize for any confusion
or inconvenience this may cause.? We will be happy to locate the original receipt and email it to the customer, so the store can assist her with this returnWe emailed Ms*** and asked that she provide us necessary information to locate the receiptWe look forward to hearing from her with the requested information? ?
We are very sorry for the disappointment *** *** has experiencedOn occasion, we find that items are no longer available only when we go to pick themBecause our inventory is seasonal, we do not 'back-order' items on customer orders*** *** was charged only for the items that shipped,
which is a total of $*** ***? has informed us the original hold will drop from the account on or before June 19, At that time, the funds will become available for *** *** to useWe emailed *** *** and offered a percentage off discount coupon that can be redeemed on a future online orderWe sincerely apologize for the inconvenience this has caused, and truly hope she gives us the opportunity to earn her trust and loyalty
Complaint: ***
I am rejecting this response because: I have not received any such coupon AND it would not let me enter my CANADIAN postal code for shipping or billing address AND the sale is probably over and so are the items I wanted!
Regards,
*** ***
We are very sorry for the disappointment *** *** experiencedA gift card was mailed to *** *** on February 8, We appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has causedThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? I ask in addition that TCP train its customer service representatives in resolving issues such as this so customers would not need to file a complaint with the Revdex.com? This experience has left a bad taste in my mouth and I will no longer do business or recommend anyone do business with TCP
Regards,
*** ***
We are sorry for the disappointment you experienced with our productWe would like to have the sweater returned to our corporate location so it can be reviewed by our Quality Assurance departmentA *** mailing label was sent via email, so the item can be returned to us at no costOnce we
receive the merchandise our Quality Assurance team will review the specific issue you have describedIf you have the receipt or packing slip from the original purchase, please include it with the returnIf you no longer have the receipt or packing slip, and you are due a refund, it will be issued in the form of a merchandise credit for the current selling priceMerchandise credits can be used at any of our Children’s Place Retail or Outlet StoresWe appreciate the opportunity to address your concern, and apologize for the inconvenience this has caused
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We are sorry for the disappointment you experiencedOur records indicate the Post Office was unable to deliver order # *** as addressed and returned it to our warehouseWe have processed the return; a refund was issued to the credit card in the amount of $25.67.? Please allow to
business days for the credit to post to your credit card accountWe have also mailed a replacement gift card in the amount of $Please allow to days for the card to arrive by mailWe appreciate the opportunity to address your concern, and apologize for the inconvenience this has causedThank you for shopping at The Children's Place
Online order # *** was shipped on November 6, We are very sorry to hear the order was not receivedA refund has been requested for the order total ($20.94)The credit should post to the customer's account within to business days depending on the financial institutionAs a token
of our appreciation to *** *** we have added points to her rewards accountThese points will be converted into a $rewards certificate on December 1, The purchase that was refunded generated double reward points, which will not be removed from the customer's rewards accountWe appreciate the opportunity to address her concerns, and apologize for the inconvenience this has causedWe hope *** gives us another opportunity to earn her trust and loyaltyThank you for shopping at The Children's Place
?
Complaint: ***
I am rejecting this response because: The Children's Place has already said they would refund my moneyTo this point no refund has made, and I do not believe they will honor their promiseI will accept their response when I have received my refund
Regards,
*** ***
Place Cash could be redeemed online or in-storesThe 50% off offer was available online only at childrensplace.comWe appreciate your comments regarding our recent offers, and have forwarded your feedback to our Marketing team for future considerationWe sincerely apologize for the inconvenience this has caused, and hope you give us another chance to earn your trust and loyaltyThank you for shopping at The Children’s Place
Complaint: ***
I am rejecting this response because:
I have not received any online code and I haven't received no notice about a refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
This is the same generic response they give every single person that is complaining all over their social media accountsWhat you are doing is still wrong.?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? and find that this resolution is satisfactory to me
Regards,
*** ***
We are very sorry for the inconvenience this has caused*** confirmed they were unable to complete delivery for the order*** also indicated they attempted to call *** *** and left a voicemail asking that she return their call on January 12, *** held the shipment for business days and returned it after this timeSince the order was returned as undeliverable, we issued a full refund for the orderWe have provided *** *** a 40% off webcode which is valid now through April 30, We are currently offering to 75% off online at childrensplace.com plus free standard shipping on all ordersWe confirmed all items *** *** ordered are in stock and can be reordered onlineThe subtotal amount for the returned order was $If the items are reordered by MsSmith, along with the 40% off webcode the subtotal on the new order will be $36.86, resulting in an additional savings of $from the original orderWe sincerely apologize for the inconvenience this has caused, and hope you give us an opportunity to earn your trust and loyalty againYou may easily locate the items and re-add them to your cart by entering the UPC numbers in the search box on our websiteBelow please find a list of UPC numbers and sizes from your order # ***? - size m(7/8)- size - size - size m(7/8)- size - size m(7/8)We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
We are sorry for the disappointment *** *** has experiencedOn 11/29/when *** *** spoke with Customer Service, we asked that he forward the email received regarding the 15% off offer via email to *** so we can further look into this promotionOnce the email
is received, we will be happy to review this and contact the customer with a resolutionThe $offer applies to new email subscribers onlyOur records indicate *** *** signed up to our email list on 11/29/An email with a $off code should have arrived within hoursIf this email has not yet been received, we suggest checking the SPAM or JUNK folder, and adding the following email to your address book: *** When forwarding the promotional email, please let us know if the $offer code was in your inboxIf it wasn't, we will be happy to issue a replacement code that can be used on your next online orderWe appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meUpon providing the Children's Place with the email; the company granted my request for refund
Regards,
*** ***
We are very sorry for the disappointment Ms*** has experiencedA refund was issued to the customer’s account for the full cost of the missing pants; this credit was processed on August 28, The credit can take to business days to post to the account depending on the financial
institutionWe have also mailed a $gift card in hopes that Ms*** gives us another opportunity to earn her trust and loyaltyWe sincerely apologize for the inconvenience this has causedPlease let us know if we can be of further assistance?
We are sorry for the disappointment Ms*** has experiencedWithout the original sales receipt, an exchange can be made for the same item in a different sizeHowever, items from the "toddler boy" category are not the same than merchandise from the "boy" categoryWe apologize for any confusion
or inconvenience this may cause.? We will be happy to locate the original receipt and email it to the customer, so the store can assist her with this returnWe emailed Ms*** and asked that she provide us necessary information to locate the receiptWe look forward to hearing from her with the requested information? ?
We are very sorry for the disappointment *** *** has experiencedOn occasion, we find that items are no longer available only when we go to pick themBecause our inventory is seasonal, we do not 'back-order' items on customer orders*** *** was charged only for the items that shipped,
which is a total of $*** ***? has informed us the original hold will drop from the account on or before June 19, At that time, the funds will become available for *** *** to useWe emailed *** *** and offered a percentage off discount coupon that can be redeemed on a future online orderWe sincerely apologize for the inconvenience this has caused, and truly hope she gives us the opportunity to earn her trust and loyalty
Complaint: ***
I am rejecting this response because: I have not received any such coupon AND it would not let me enter my CANADIAN postal code for shipping or billing address AND the sale is probably over and so are the items I wanted!
Regards,
*** ***
We are very sorry for the disappointment *** *** experiencedA gift card was mailed to *** *** on February 8, We appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has causedThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? I ask in addition that TCP train its customer service representatives in resolving issues such as this so customers would not need to file a complaint with the Revdex.com? This experience has left a bad taste in my mouth and I will no longer do business or recommend anyone do business with TCP
Regards,
*** ***
We are sorry for the disappointment you experienced with our productWe would like to have the sweater returned to our corporate location so it can be reviewed by our Quality Assurance departmentA *** mailing label was sent via email, so the item can be returned to us at no costOnce we
receive the merchandise our Quality Assurance team will review the specific issue you have describedIf you have the receipt or packing slip from the original purchase, please include it with the returnIf you no longer have the receipt or packing slip, and you are due a refund, it will be issued in the form of a merchandise credit for the current selling priceMerchandise credits can be used at any of our Children’s Place Retail or Outlet StoresWe appreciate the opportunity to address your concern, and apologize for the inconvenience this has caused
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We are sorry for the disappointment you experiencedOur records indicate the Post Office was unable to deliver order # *** as addressed and returned it to our warehouseWe have processed the return; a refund was issued to the credit card in the amount of $25.67.? Please allow to
business days for the credit to post to your credit card accountWe have also mailed a replacement gift card in the amount of $Please allow to days for the card to arrive by mailWe appreciate the opportunity to address your concern, and apologize for the inconvenience this has causedThank you for shopping at The Children's Place
Online order # *** was shipped on November 6, We are very sorry to hear the order was not receivedA refund has been requested for the order total ($20.94)The credit should post to the customer's account within to business days depending on the financial institutionAs a token
of our appreciation to *** *** we have added points to her rewards accountThese points will be converted into a $rewards certificate on December 1, The purchase that was refunded generated double reward points, which will not be removed from the customer's rewards accountWe appreciate the opportunity to address her concerns, and apologize for the inconvenience this has causedWe hope *** gives us another opportunity to earn her trust and loyaltyThank you for shopping at The Children's Place
?
Complaint: ***
I am rejecting this response because: The Children's Place has already said they would refund my moneyTo this point no refund has made, and I do not believe they will honor their promiseI will accept their response when I have received my refund
Regards,
*** ***
Place Cash could be redeemed online or in-storesThe 50% off offer was available online only at childrensplace.comWe appreciate your comments regarding our recent offers, and have forwarded your feedback to our Marketing team for future considerationWe sincerely apologize for the inconvenience this has caused, and hope you give us another chance to earn your trust and loyaltyThank you for shopping at The Children’s Place
Complaint: ***
I am rejecting this response because:
I have not received any online code and I haven't received no notice about a refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
This is the same generic response they give every single person that is complaining all over their social media accountsWhat you are doing is still wrong.?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? and find that this resolution is satisfactory to me
Regards,
*** ***
We are very sorry for the inconvenience this has caused*** confirmed they were unable to complete delivery for the order*** also indicated they attempted to call *** *** and left a voicemail asking that she return their call on January 12, *** held the shipment for business days and returned it after this timeSince the order was returned as undeliverable, we issued a full refund for the orderWe have provided *** *** a 40% off webcode which is valid now through April 30, We are currently offering to 75% off online at childrensplace.com plus free standard shipping on all ordersWe confirmed all items *** *** ordered are in stock and can be reordered onlineThe subtotal amount for the returned order was $If the items are reordered by MsSmith, along with the 40% off webcode the subtotal on the new order will be $36.86, resulting in an additional savings of $from the original orderWe sincerely apologize for the inconvenience this has caused, and hope you give us an opportunity to earn your trust and loyalty againYou may easily locate the items and re-add them to your cart by entering the UPC numbers in the search box on our websiteBelow please find a list of UPC numbers and sizes from your order # ***? - size m(7/8)- size - size - size m(7/8)- size - size m(7/8)We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
We are sorry for the disappointment *** *** has experiencedOn 11/29/when *** *** spoke with Customer Service, we asked that he forward the email received regarding the 15% off offer via email to *** so we can further look into this promotionOnce the email
is received, we will be happy to review this and contact the customer with a resolutionThe $offer applies to new email subscribers onlyOur records indicate *** *** signed up to our email list on 11/29/An email with a $off code should have arrived within hoursIf this email has not yet been received, we suggest checking the SPAM or JUNK folder, and adding the following email to your address book: *** When forwarding the promotional email, please let us know if the $offer code was in your inboxIf it wasn't, we will be happy to issue a replacement code that can be used on your next online orderWe appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meUpon providing the Children's Place with the email; the company granted my request for refund
Regards,
*** ***