Online order # *** was delivered to the customer's PO BOX on 01/17/by the United States Post OfficeThe *** tracking number for this shipment is: *** Thank you for shopping at The Children's Place
Online order # *** was delivered four months ago on January 12, The Post Office confirmed it was delivered to the person who answered at the delivery addressIf this order was not received, we suggest disputing the charge with your financial institutionWe sincerely apologize for the inconvenience this has caused
Complaint: ***
I am rejecting this response because:
I'm not able to see any of these orders on their websiteI'm not able to see anything which is very fishy to meIt's ok, I do business with so many companies and I never had an issue with receiving packagesIt's due to them being cheap and wanting their packages to come via post office instead of UPS or FedexThese orders they are referring to have missing items from my order that THEY cancelled, and never told me aboutbut have they spoke about that yet at all ? NO,(which I can bet are these "didn't get, we issued a refund"} they haven'tWhen an order wasn't received I always asked for a reship and was told they could only creditThis company is so full of lies and honestly, I'm over it because I will NEVER step foot near a Children's Place everYou people are nothing but liars and dishonest people! I NEVER had an issue with a company online BUT the Children's PlaceInstead of giving "canned" responses, you should be trying to assist me since I have been wanting to spend money with you peopleI will no longer waste my time with you people, just know that this is not good on a business sideI called and informed that my packages from June on I got, due to my "snow ***" of a neighbor bringing to meDO you think I would just wait around and call you people months after? I'm an honest person and called right away so I could pay for them and move forwardI see nothing but complaints from your company it's truly sad.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I have the email with *** that shows the transaction I have attached a PDF copy of the email to this email
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
We are very sorry for the disappointment Ms*** has experiencedThe Children's Place credit card is issued by ***BankWe have forwarded the customer's concerns to ***, but suggest she contact them directly to review account information or discuss credit card account information***Bank Place
Card Services can be reached by phone at ***We apologize for the inconvenience this has caused
We are very sorry for the disappointment you experiencedPrice adjustments are honored when items are purchased at full retail priceOur records indicate items purchased by *** *** were marked downWe will be happy to add points to the customer's rewards account, so that a new $off
certificate can be generatedPlease allow to business hours for the points to be convertedWe appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has caused
We are sorry for the disappointment *** *** has experiencedWe appreciate her comments regarding our recent online offer. We will be updating our messaging for future mailings; we thank you for taking the time to contact us regarding this topicYour feedback is important because it
helps us improve our marketing strategiesPlease note that all customer comments are forwarded to our marketing department for considerationWe appreciate the opportunity to address your concern, and sincerely apologize for any confusion or inconvenience this has caused
Complaint: ***
I am rejecting this response because:
When I called them the last time they have told me that a total of packages and now all of a sudden that has decreasedI want order number and items to prove this since they are a bunch of liarsI mean their track record shows thisLook how many people have reported them.Go on any of their social media and you can see it. They have provided me with codes and such due to THEIR website having issues and promo codes they gave me that didn't work! All of this should be notated and on top of that all calls are recordered! They are lying to the Revdex.com to try to justify their malicious actsThat's ok though because now since you people are trying to flat out lie on my name I will NEVER shop in a store since you people are slandering my name by telling the Revdex.com wrong information! Prove this stuff, there's no way there's been that many packagesI have been very honest and upfrontLet's not forget the orders where you guys cancel stuffIt won't stop here, believe thatI know so many people and I will let them all know of this posting and all your lies
Regards,
*** ***
An email is generated from *** when an order is attemptedHowever, as indicated on the email attachment the customer forwarded, money won't leave the account until The Children's Place Retail Stores, Incprocesses the orderWe were unable to locate an order with the customer's information dated November 30, We do see that a new order was placed on December 16, in the amount of $That order was processed and was delivered on December 20, We apologize for any confusion this may have causedThank you for shopping at The Children's Place
Thank you for contacting The Children's PlaceWe are very sorry for the disappointment you experiencedOnline orders placed with standard shipping may take up to business days to be deliveredOur records indicate online order number *** was shipped today via *** tracking number:
***We regret to inform you that we are unable to cancel this order as it has been processedHowever, items can be returned to any The Children's Place retail or outlet locationYou may also refuse the shipment, so it can be returned for a refundWe appreciate the opportunity to address your concerns and sincerely apologize for the inconvenience this has causedThank you for shopping at The Children's Place
Attached please find a copy of the email sent to the customer on 11/14/2017, which shows a 40% code was providedWe also show the refund for the amount of $was processed successfully on the same date Please be informed from the date the refund is processed it can take 3-business days to post back to the original form of paymentWe appreciate the opportunity to address your concern and apologize for any inconvenience this matter has caused
We apologize for the disappointment Ms*** has experiencedPlease be advised we do not have credit card account information, as the card is issued by ***BankThe customer must contact Place Card Services - ***Bank directly to discuss credit card account informationThey can be reached by phone at ***We apologize for the inconvenience this causes
Complaint: ***
I am rejecting this response because: There's no resolutionThey should research the case BEFORE responding to meThis is a non-answer
Regards,
*** ***
We are sorry for the disappointment Ms*** has experiencedPlace Cash codes may be redeemed online at childrensplace.com or in any of our retail or outlet locationsWe are currently offering 50% off ONLINE ONLY with the webcode: ***; this is a limited time offerPlace Cash can be
redeemed in-stores or online through April 11, We have forwarded Ms*** feedback to our Marketing team for future considerationWe apologize for any inconvenience this has causedThank you for shopping at The Children's Place
We are sorry for the disappointment you experiencedPer the programs terms and conditions The Company may issue reward certificates to you when you become eligible for a reward certificateFor full program details please visit our website at ***As requested, we have added
points back to your rewards accountWe have also reactivated your $rewards certificate; this certificate can be used now through June 30, We appreciate the opportunity to address your concerns, and apologize for the inconvenience this has causedThank you for shopping at The Children’s Place
When an online order is placed, it is verified by our Order Verifications Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis was the case with Ms*** orderFor
security purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theftHowever, after additional verification, Ms*** may place a new online orderWe sincerely apologize for the inconvenience this has caused
We are very sorry for the disappointment *** *** has experiencedOur records indicate *** *** was subscribed to our Canadian email list until February 24, when she unsubscribedAll emails received included promotional offers for orders shipping to CanadaHowever, when clicking on
the email, customers are directed to The Children's Place websiteCustomers are routed to either US or Canada depending on their locationIt's possible that *** *** was accidentally directed to the US website as she is near the US border in *** We suggest confirming the country by verifying the flag on the "ship to" section located on the top of the webpageWe are sorry for any confusion this may have causedWe are happy to inform you that we are currently offering up to 75% off for orders shipping to CanadaOur Basic denim styles are 50% off and the 25% off code offered to *** *** by Customer Service can be redeemed with the current saleThis means basic denim styles can be purchased at $CADWe appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has caused
Thank you for contacting The Children's PlaceWe were unable to locate a recent online order with the customer's informationThe last order in the system placed with *** *** name and address is dated May 5, If the order was placed with different customer information, please contact our
Customer Service Center at *** so we can look into this furtherWe apologize for the inconvenience this has causedThank you for shopping at The Children's Place
We are sorry for the disappointment Ms*** experiencedThe refund check along with a courtesy $Off in-store coupon was mailed via *** next day air serviceThe tracking number for this shipment is: ***This shipment will be delivered by 3:PM todayIn addition, a
$courtesy gift card was mailed on 08/19/and should arrive within daysWe appreciate the opportunity to address Ms*** concerns and apologize for the inconvenience this has caused
Online order # *** was delivered to the customer's PO BOX on 01/17/by the United States Post OfficeThe *** tracking number for this shipment is: *** Thank you for shopping at The Children's Place
Online order # *** was delivered four months ago on January 12, The Post Office confirmed it was delivered to the person who answered at the delivery addressIf this order was not received, we suggest disputing the charge with your financial institutionWe sincerely apologize for the inconvenience this has caused
Complaint: ***
I am rejecting this response because:
I'm not able to see any of these orders on their websiteI'm not able to see anything which is very fishy to meIt's ok, I do business with so many companies and I never had an issue with receiving packagesIt's due to them being cheap and wanting their packages to come via post office instead of UPS or FedexThese orders they are referring to have missing items from my order that THEY cancelled, and never told me aboutbut have they spoke about that yet at all ? NO,(which I can bet are these "didn't get, we issued a refund"} they haven'tWhen an order wasn't received I always asked for a reship and was told they could only creditThis company is so full of lies and honestly, I'm over it because I will NEVER step foot near a Children's Place everYou people are nothing but liars and dishonest people! I NEVER had an issue with a company online BUT the Children's PlaceInstead of giving "canned" responses, you should be trying to assist me since I have been wanting to spend money with you peopleI will no longer waste my time with you people, just know that this is not good on a business sideI called and informed that my packages from June on I got, due to my "snow ***" of a neighbor bringing to meDO you think I would just wait around and call you people months after? I'm an honest person and called right away so I could pay for them and move forwardI see nothing but complaints from your company it's truly sad.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I have the email with *** that shows the transaction I have attached a PDF copy of the email to this email
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
We are very sorry for the disappointment Ms*** has experiencedThe Children's Place credit card is issued by ***BankWe have forwarded the customer's concerns to ***, but suggest she contact them directly to review account information or discuss credit card account information***Bank Place
Card Services can be reached by phone at ***We apologize for the inconvenience this has caused
We are very sorry for the disappointment you experiencedPrice adjustments are honored when items are purchased at full retail priceOur records indicate items purchased by *** *** were marked downWe will be happy to add points to the customer's rewards account, so that a new $off
certificate can be generatedPlease allow to business hours for the points to be convertedWe appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has caused
We are sorry for the disappointment *** *** has experiencedWe appreciate her comments regarding our recent online offer. We will be updating our messaging for future mailings; we thank you for taking the time to contact us regarding this topicYour feedback is important because it
helps us improve our marketing strategiesPlease note that all customer comments are forwarded to our marketing department for considerationWe appreciate the opportunity to address your concern, and sincerely apologize for any confusion or inconvenience this has caused
Complaint: ***
I am rejecting this response because:
When I called them the last time they have told me that a total of packages and now all of a sudden that has decreasedI want order number and items to prove this since they are a bunch of liarsI mean their track record shows thisLook how many people have reported them.Go on any of their social media and you can see it. They have provided me with codes and such due to THEIR website having issues and promo codes they gave me that didn't work! All of this should be notated and on top of that all calls are recordered! They are lying to the Revdex.com to try to justify their malicious actsThat's ok though because now since you people are trying to flat out lie on my name I will NEVER shop in a store since you people are slandering my name by telling the Revdex.com wrong information! Prove this stuff, there's no way there's been that many packagesI have been very honest and upfrontLet's not forget the orders where you guys cancel stuffIt won't stop here, believe thatI know so many people and I will let them all know of this posting and all your lies
Regards,
*** ***
An email is generated from *** when an order is attemptedHowever, as indicated on the email attachment the customer forwarded, money won't leave the account until The Children's Place Retail Stores, Incprocesses the orderWe were unable to locate an order with the customer's information dated November 30, We do see that a new order was placed on December 16, in the amount of $That order was processed and was delivered on December 20, We apologize for any confusion this may have causedThank you for shopping at The Children's Place
Thank you for contacting The Children's PlaceWe are very sorry for the disappointment you experiencedOnline orders placed with standard shipping may take up to business days to be deliveredOur records indicate online order number *** was shipped today via *** tracking number:
***We regret to inform you that we are unable to cancel this order as it has been processedHowever, items can be returned to any The Children's Place retail or outlet locationYou may also refuse the shipment, so it can be returned for a refundWe appreciate the opportunity to address your concerns and sincerely apologize for the inconvenience this has causedThank you for shopping at The Children's Place
Attached please find a copy of the email sent to the customer on 11/14/2017, which shows a 40% code was providedWe also show the refund for the amount of $was processed successfully on the same date Please be informed from the date the refund is processed it can take 3-business days to post back to the original form of paymentWe appreciate the opportunity to address your concern and apologize for any inconvenience this matter has caused
We apologize for the disappointment Ms*** has experiencedPlease be advised we do not have credit card account information, as the card is issued by ***BankThe customer must contact Place Card Services - ***Bank directly to discuss credit card account informationThey can be reached by phone at ***We apologize for the inconvenience this causes
Complaint: ***
I am rejecting this response because: There's no resolutionThey should research the case BEFORE responding to meThis is a non-answer
Regards,
*** ***
We are sorry for the disappointment Ms*** has experiencedPlace Cash codes may be redeemed online at childrensplace.com or in any of our retail or outlet locationsWe are currently offering 50% off ONLINE ONLY with the webcode: ***; this is a limited time offerPlace Cash can be
redeemed in-stores or online through April 11, We have forwarded Ms*** feedback to our Marketing team for future considerationWe apologize for any inconvenience this has causedThank you for shopping at The Children's Place
We are sorry for the disappointment you experiencedPer the programs terms and conditions The Company may issue reward certificates to you when you become eligible for a reward certificateFor full program details please visit our website at ***As requested, we have added
points back to your rewards accountWe have also reactivated your $rewards certificate; this certificate can be used now through June 30, We appreciate the opportunity to address your concerns, and apologize for the inconvenience this has causedThank you for shopping at The Children’s Place
When an online order is placed, it is verified by our Order Verifications Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis was the case with Ms*** orderFor
security purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theftHowever, after additional verification, Ms*** may place a new online orderWe sincerely apologize for the inconvenience this has caused
We are very sorry for the disappointment *** *** has experiencedOur records indicate *** *** was subscribed to our Canadian email list until February 24, when she unsubscribedAll emails received included promotional offers for orders shipping to CanadaHowever, when clicking on
the email, customers are directed to The Children's Place websiteCustomers are routed to either US or Canada depending on their locationIt's possible that *** *** was accidentally directed to the US website as she is near the US border in *** We suggest confirming the country by verifying the flag on the "ship to" section located on the top of the webpageWe are sorry for any confusion this may have causedWe are happy to inform you that we are currently offering up to 75% off for orders shipping to CanadaOur Basic denim styles are 50% off and the 25% off code offered to *** *** by Customer Service can be redeemed with the current saleThis means basic denim styles can be purchased at $CADWe appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has caused
Thank you for contacting The Children's PlaceWe were unable to locate a recent online order with the customer's informationThe last order in the system placed with *** *** name and address is dated May 5, If the order was placed with different customer information, please contact our
Customer Service Center at *** so we can look into this furtherWe apologize for the inconvenience this has causedThank you for shopping at The Children's Place
We are sorry for the disappointment Ms*** experiencedThe refund check along with a courtesy $Off in-store coupon was mailed via *** next day air serviceThe tracking number for this shipment is: ***This shipment will be delivered by 3:PM todayIn addition, a
$courtesy gift card was mailed on 08/19/and should arrive within daysWe appreciate the opportunity to address Ms*** concerns and apologize for the inconvenience this has caused