*** ***
I am rejecting this response because:
I am not the only person who has had this issue recently I am a longtime shopper of The Children's Place and check sales frequently enough to know that when something goes out of stock, it remains out of stock save for perhaps a return This seems very fishy to suddenly, have every single item back in stock again and I feel it is a lie to customers about not wanting to honor the previously ordered sales price Very shady practices
***
*** ***
Tell us why here
November 21,
Case#: ***
Dear *** ***
Thank you for contacting The Children's Place
We are very sorry for the disappointment you experiencedOur records indicate online order #*** was delivered November 20, We hope you found everything to
your liking and are pleased with your purchaseThank you for shopping at The CHildren's PlaceWe apologize for the inconvenience this has caused
If we can be of further assistance, please contact Customer Service at ***, or visit www.childrensplace.com to view our Frequently Asked Questions
Sincerely,BrendaResolution Specialist
We are very sorry for the disappointment *** *** has experiencedOur records indicate online order number *** was delivered on November 3, by the Post OfficeSince the order was reported lost/stolen by *** ***, a courtesy refund was processedPlease be advised refunds are issued
in the original form of payment*** *** paid $on her *** *** and $on a gift cardA refund will be issued to the *** *** in the amount of $9.44, and a replacement gift card will be issued for $We appreciate the opportunity to address your concernThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please note that the first shipment was only of ONE item because I was told the original box with all the items was lost Either way, I thank you for the resolution provided
When creating a rewards account you agree to the terms and conditions of the myPlace Rewards program, which state that unused points expire at the end of the calendar quarter one year after they are earned
Our records indicate you currently have points, which include points we recently added, and another courtesy points added by Customer Service on April 20, At this time, we can no longer add additional courtesy pointsWe apologize for the inconvenience this causes
We appreciate your feedback regarding wanting additional communication of expired pointsWe will forward your feedback to the appropriate team for future considerationPease visit our website at *** to view and manage your rewards accountThe "Point History" tab will include all transactions, as well as, points that will soon expireWe appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
Due to a technical issue, a duplicate charge was processed for your order that shipped on May 17, Please note a refund was issued for the duplicate charge and the refund should show posted to your account on or around 6/15/We apologize for any confusion and inconvenience this has caused
you
Complaint: ***
I am rejecting this response because:
There was no reason for this package to not be deliveredThe address was the same, saved address successfully used for a previous orderNo other companies have had any problems delivering packages to me before, including shipments from different companies in the weeks leading up to this deliveryThe company never once tried to conract me to discuss the problem with shipping, nor did the delivery company ever contact me to try to address any issues they were havingThe company has failed to address any of my concerns about their decision to simply refund the cost of the order, including the fact that I needed thise items, spent almost hours finding and selecting those items, and the fact that by failing to complete my shipment and refusing to re-ship it they are costing me almost $in lost coupons and savingsI should have been contacted immediately to resolve whatever shipping issue they claim to have had, but instead I had to inform them that my package had been marked as delivered despite the fact that it had not beenUntil then, there was no indication they had any intention of even acknowledging that they had failed to have my package deliveredGiven that: they made no effort to resolve the shipping issue, no other company has had any issue delivering to this address, they, themselves, have successfully delivered a package to me using this exact same shipping information just a couple months before, and given the financial loss I will suffer if they do not follow through on shipping this order, they have a duty to reship this order immediatelyOtherwise, I expect a refund for the cost of the order PLUS the $cash value of the coupons I earned and used for that order, to ensure that I am not the one suffering a financial loss due to their failure to deliver this shipment
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Like I stated before no one in my residence receive this package, at the time postal mail is delivered no one is at the residence and there is a place we're mail/ packages can be securely, this package must have been mistakenly delivered into the wrong hands of someone non generous to deliver to the correct party
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12771923, and find that this resolution is satisfactory to me
Regards,
*** ***
We are very sorry for the disappointment *** *** has experiencedOur records indicate online order # *** was delivered by the Post OfficeThe Post Office confirmed the order was given to the person who answered the door at the delivery addressA refund cannot be issued at this
time as the Post Office confirmed delivery of this shipmentIf the order has not been received, we suggest disputing the charge with the financial institutionThe Children's Place credit card is issued by *** *** *** The financial institution can be reached by dialing ***We sincerely apologize for the inconvenience this has caused
We are sorry for the disappointment *** *** has experiencedWe have asked that the customer provide the full gift card number and order number, so we can look into this furtherWe apologize for the inconvenience this has caused
We are very sorry for the disappointment you experiencedWe appreciate your comments regarding our recent online offer. We will be updating our messaging for future mailings; thank you for taking the time to contact us regarding this topicYour feedback is important because it helps us
improve our marketing strategiesPlease note that all customer comments are forwarded to our marketing department for considerationWe appreciate the opportunity to address your concern, and sincerely apologize for any confusion or inconvenience this has caused
Complaint: ***
I would like to thank the business for the prompt response and for courteously adding back 3,pointsHowever, I am rejecting this response because this is just a partial refund of points I lostI have asked for the full refund of $worth of lost points, but I only received $these are the dates when I lost $worth of points:- 4/11/- $10- 12/1/- $10- 11/11/- $I am also missing points - please refer to my original complaint for the explanationTo sum up, I still need 3,points to be credited back to my accountAlso, the business did not address my concerns regarding their communication (the lack of) regarding expiration of pointsCustomers should be notified when their points are about to expire.Thank you again so very much for taking the time to address this issue - I appreciate your kind consideration
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I feel that this is a disgrace to all your customers Everyone that I know, and even people I just happen to see, will now know your a disgraceful company I will not be shopping in your company any longer, nor will any one that I can discourage I am sure that this policy can and will be affected by the amount of negative impact I will make sure to make on your company
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We are sorry for the disappointment you experiencedUnused points expire at the end of the calendar quarter one year after they are earnedFor details regarding myPlace Rewards terms and conditions, please visit our website at ***
We have added points to your
rewards account as a one-time courtesyThe points can be converted into a rewards certificate at your earliest convenienceThank you for shopping at The Children's Place
We are sorry to hear the order was not receivedA refund was issued to the original form of paymentPlease allow to business days for the credit to post to the accountWe appreciate the opportunity to address your concernThank you for shopping at The Children's Place
*** ***
I am rejecting this response because:
I am not the only person who has had this issue recently I am a longtime shopper of The Children's Place and check sales frequently enough to know that when something goes out of stock, it remains out of stock save for perhaps a return This seems very fishy to suddenly, have every single item back in stock again and I feel it is a lie to customers about not wanting to honor the previously ordered sales price Very shady practices
***
*** ***
Tell us why here
November 21,
Case#: ***
Dear *** ***
Thank you for contacting The Children's Place
We are very sorry for the disappointment you experiencedOur records indicate online order #*** was delivered November 20, We hope you found everything to
your liking and are pleased with your purchaseThank you for shopping at The CHildren's PlaceWe apologize for the inconvenience this has caused
If we can be of further assistance, please contact Customer Service at ***, or visit www.childrensplace.com to view our Frequently Asked Questions
Sincerely,BrendaResolution Specialist
We are very sorry for the disappointment *** *** has experiencedOur records indicate online order number *** was delivered on November 3, by the Post OfficeSince the order was reported lost/stolen by *** ***, a courtesy refund was processedPlease be advised refunds are issued
in the original form of payment*** *** paid $on her *** *** and $on a gift cardA refund will be issued to the *** *** in the amount of $9.44, and a replacement gift card will be issued for $We appreciate the opportunity to address your concernThank you for shopping at The Children's Place
Complaint: ***
I am rejecting this response because:
Poor customer satisfaction
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please note that the first shipment was only of ONE item because I was told the original box with all the items was lost Either way, I thank you for the resolution provided
A refund has been issued for the missing itemPlease allow to business days for the credit to postWe apologize for the inconvenience this has caused
When creating a rewards account you agree to the terms and conditions of the myPlace Rewards program, which state that unused points expire at the end of the calendar quarter one year after they are earned
Our records indicate you currently have points, which include points we recently added, and another courtesy points added by Customer Service on April 20, At this time, we can no longer add additional courtesy pointsWe apologize for the inconvenience this causes
We appreciate your feedback regarding wanting additional communication of expired pointsWe will forward your feedback to the appropriate team for future considerationPease visit our website at *** to view and manage your rewards accountThe "Point History" tab will include all transactions, as well as, points that will soon expireWe appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
Due to a technical issue, a duplicate charge was processed for your order that shipped on May 17, Please note a refund was issued for the duplicate charge and the refund should show posted to your account on or around 6/15/We apologize for any confusion and inconvenience this has caused
you
Complaint: ***
I am rejecting this response because:
There was no reason for this package to not be deliveredThe address was the same, saved address successfully used for a previous orderNo other companies have had any problems delivering packages to me before, including shipments from different companies in the weeks leading up to this deliveryThe company never once tried to conract me to discuss the problem with shipping, nor did the delivery company ever contact me to try to address any issues they were havingThe company has failed to address any of my concerns about their decision to simply refund the cost of the order, including the fact that I needed thise items, spent almost hours finding and selecting those items, and the fact that by failing to complete my shipment and refusing to re-ship it they are costing me almost $in lost coupons and savingsI should have been contacted immediately to resolve whatever shipping issue they claim to have had, but instead I had to inform them that my package had been marked as delivered despite the fact that it had not beenUntil then, there was no indication they had any intention of even acknowledging that they had failed to have my package deliveredGiven that: they made no effort to resolve the shipping issue, no other company has had any issue delivering to this address, they, themselves, have successfully delivered a package to me using this exact same shipping information just a couple months before, and given the financial loss I will suffer if they do not follow through on shipping this order, they have a duty to reship this order immediatelyOtherwise, I expect a refund for the cost of the order PLUS the $cash value of the coupons I earned and used for that order, to ensure that I am not the one suffering a financial loss due to their failure to deliver this shipment
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Like I stated before no one in my residence receive this package, at the time postal mail is delivered no one is at the residence and there is a place we're mail/ packages can be securely, this package must have been mistakenly delivered into the wrong hands of someone non generous to deliver to the correct party
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12771923, and find that this resolution is satisfactory to me
Regards,
*** ***
We are very sorry for the disappointment *** *** has experiencedOur records indicate online order # *** was delivered by the Post OfficeThe Post Office confirmed the order was given to the person who answered the door at the delivery addressA refund cannot be issued at this
time as the Post Office confirmed delivery of this shipmentIf the order has not been received, we suggest disputing the charge with the financial institutionThe Children's Place credit card is issued by *** *** *** The financial institution can be reached by dialing ***We sincerely apologize for the inconvenience this has caused
We are sorry for the disappointment *** *** has experiencedWe have asked that the customer provide the full gift card number and order number, so we can look into this furtherWe apologize for the inconvenience this has caused
We are very sorry for the disappointment you experiencedWe appreciate your comments regarding our recent online offer. We will be updating our messaging for future mailings; thank you for taking the time to contact us regarding this topicYour feedback is important because it helps us
improve our marketing strategiesPlease note that all customer comments are forwarded to our marketing department for considerationWe appreciate the opportunity to address your concern, and sincerely apologize for any confusion or inconvenience this has caused
Complaint: ***
I would like to thank the business for the prompt response and for courteously adding back 3,pointsHowever, I am rejecting this response because this is just a partial refund of points I lostI have asked for the full refund of $worth of lost points, but I only received $these are the dates when I lost $worth of points:- 4/11/- $10- 12/1/- $10- 11/11/- $I am also missing points - please refer to my original complaint for the explanationTo sum up, I still need 3,points to be credited back to my accountAlso, the business did not address my concerns regarding their communication (the lack of) regarding expiration of pointsCustomers should be notified when their points are about to expire.Thank you again so very much for taking the time to address this issue - I appreciate your kind consideration
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I feel that this is a disgrace to all your customers Everyone that I know, and even people I just happen to see, will now know your a disgraceful company I will not be shopping in your company any longer, nor will any one that I can discourage I am sure that this policy can and will be affected by the amount of negative impact I will make sure to make on your company
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We are sorry for the disappointment you experiencedUnused points expire at the end of the calendar quarter one year after they are earnedFor details regarding myPlace Rewards terms and conditions, please visit our website at ***
We have added points to your
rewards account as a one-time courtesyThe points can be converted into a rewards certificate at your earliest convenienceThank you for shopping at The Children's Place
We are sorry to hear the order was not receivedA refund was issued to the original form of paymentPlease allow to business days for the credit to post to the accountWe appreciate the opportunity to address your concernThank you for shopping at The Children's Place