We are very sorry for the disappointment *** *** has experiencedA refund for the order total was issued on 04/04/2018. We appreciate the opportunity to address her concerns, and apologize for the inconvenience this has caused. If we can be of further assistance, please contact Customer
Service at ***
We are sorry for the disappointment Ms*** has experiencedPlace Cash codes may be redeemed online at childrensplace.com or in any of our retail or outlet locationsWe offered 50% off ONLINE ONLY with the webcode: SPRINGTIMEPlace Cash could be redeemed in-stores or online through April 11,
We appreciate Ms***'s feedback and have forwarded it to our Marketing team for future considerationPlease be advised we are currently offering 50% off all items online; a webcode is not required as all items reflect the discounted priceWe apologize for any inconvenience this has causedThank you for shopping at The Children's Place
Complaint: ***
I am rejecting this response because:There are no calls on my phone or messages fron ***Check my phone records, by all meansIf these items are in stick, then why not resend the order? Children's Place did absolutely nothing to attempt to get my package to me - no email, no phone call, not even a notice that my package had ever failed to be deliveredI would like proof that anyone attempted to call me, everIf I can't trust Children's Place to do anything to help ensure I receive orders, why should I spend money there again? They ibviously ciuld have reshipled my order or contacted me themselves when the delivery company first told them ?not me) that they didn't deliver the package, but they chose not toSince the information on file has not changed there is no reason why there shkuld have been a problem, and it siunds like they need to address the shipping company, who never called and failed to respond to my inquiry about the problem when they had my package. Again, I explicitly stated I just wanted my packageThe company took no efforts to contact me abiut any of tuis and if I hadn't conracred them days after the shopleds declared it delivered, it seems they would have just ignored the fact that I never got it and kept my moneyI have ordered clothes from CP for years - multiple orders every year - and they have failed to even try to do the one thing I asked when they were negligent - fix the problem and send my order that I had waited weeks forI will never shop here again, because it is clear they do not care at all about ensuring packages make it to customers and are not willing to take responsibility for fixing mistakesAnd clearly I can't trust their shipper to deliver packages using exactly the same info they have used in the past, and that numerous other companies have used to successfully deliver packages
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Our records indicate a refund was attempted on September 12, However, the refund was rejected as Ms* *** opened a dispute with ***Refunds cannot be issued to an account once a dispute has been filedPlease close the dispute with *** and let us knowWe will be happy to re-submit
the credit requestWe apologize for the inconvenience this has caused
Complaint: ***
I am rejecting this response because:
I need a refund asap....that is a hasslei donated the clothes because the tags were off
Regards,
*** ***
We are very sorry for the disappointment you experiencedOrders placed with standard shipping may take up to business days from the order date to be deliveredOur records indicate your order (*** is scheduled for delivery today, December 14, Therefore, the order can no longer be
cancelledFor detailed tracking information, please visit the *** site at *** with your tracking number: *** The items can be returned to your local store for a refundWe sincerely apologize for the inconvenience this has caused
Our records indicate online order #*** was canceled by our Order Verification Team as it did not meet all of our rules and guidelines set in place to prevent online fraud and identity theftWe will be happy to work with *** to release the authorization hold as soon as possibleA new
online order can be placedHowever, we cannot guarantee that future orders can be processedIf the problem persists, we suggest shopping at any of The Children's Place retail storesFor your convenience, there are more than stores within a 5-mile radiusWe apologize for the inconvenience this has causedThank you for shopping at The Children's Place
Thank you for contacting The Children's PlaceOrders placed with standard shipping may take up to business days for deliveryBusiness days are Monday through Friday excluding holidaysOur records indicate online order # *** was delivered on December 7, (8th business day)We
appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to The compliantThey did send a replacement card but it's still unacceptable to have had to wait months for itThe customer service s*** and we do not want to do business here againI will be shocked if I receive the items I was forced to purchase.
When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis was the case with Ms***' orderFor security
purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theftWe have emailed another coupon code to Ms***However, we cannot guarantee that a new order will be processed and shippedIf the new order does not meet our requirements, it will be cancelledIf the problem persists, we suggest visiting any of our retail or outlet locations for all of your shopping needsPlease visit our website at *** to view a list of stores in your areaWe apologize for the inconvenience this causes
We are sorry for the disappointment you experienced with your gift cardsPer the terms and conditions on the gift cards, gift cards cannot be replaced if lost, stolen or used without your permissionWe will research this matter further and gather more information about the purchases made on the
gift cardsWe will contact you with an update as soon as more information is availableIf you have further questions or need assistance regarding this matter please contact Customer Service at ***
Complaint: ***
I am rejecting this response because:The *** claim was opened due to a lack of response from childrens place And again, due to their lack of customer service, they are still delaying If childrens place actuallly spent the time to look into this more they would have seen the *** claim was closed on September 16th And they never even addressed my issue of two different refund amounts promised Oh and the reason it was closed on the 16th was because that is the date they finally replied to my *** claim I opened another ticket with them before filing the Revdex.com complaint and even though they now state on their automated reply someone will get back to you in hours, they do not
Complaint: ***
I am rejecting this response because:
The response does not address the complaint that the PLACE cash was rendered worthless by the SPRINGTIMEpromo codeWe customers had to pay to receive the PLACE cashAll of the prices were raised as soon as the PLACE cash became valid, and prices returned to as soon as PLACE cash expiredThe fact that you are running a promo now is irrelevant to the complaintI was not offered any form of recompenseThis statement just reiterated what I already knew about the PLACE cash rules, it did not explain or acknowledge how we loyal customers were practically scammed out of a deal we were promisedThis issue is widespread, there are several customers that I am in contact with and we are pursuing a class action claim against The Children's Place for their sale tactics in regards to the PLACE cashThe least I would expect is a refund portion for my original purchase, which some have already received.?
***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We are very sorry that an item was missing from your shipmentOur records indicate the item was reshipped via UPS tracking # ***? We are happy to see the item was delivered on 08/18/We appreciate the opportunity to address your concerns, and apologize for the inconvenience
this has caused
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***?
We are very sorry for the disappointment *** *** has experiencedWe emailed the customer and provided troubleshooting steps to follow; we also provided a 30% off code that can be used on her next online orderWe apologize for the inconvenience this has causedThank you for shopping at The
Children's Place
Complaint: ***
I am rejecting this
response because: it does not address The Children's Place's advertisement, that all products would be 60% off (no exclusions) and that Children's Place manipulated inventory by removing it from the website to effectively exclude it from a "no exclusions" saleThis was advertising, and manipulative business practicesIt's dishonest and inappropriate and unfair to the consumer.?
Regards,
*** ***
A *** pre-paid label was sent via email to *** *** on 08/14/2017, so the items can be returned to our corporate office at no cost to her and reviewed by our Quality departmentThe tracking number ***? indicates? the items have not yet been given to *** Please send the
items by using the label, so they can immediately be reviewedWe appreciate the opportunity to address your concerns
We are very sorry for the disappointment *** *** has experiencedA refund for the order total was issued on 04/04/2018. We appreciate the opportunity to address her concerns, and apologize for the inconvenience this has caused. If we can be of further assistance, please contact Customer
Service at ***
We are sorry for the disappointment Ms*** has experiencedPlace Cash codes may be redeemed online at childrensplace.com or in any of our retail or outlet locationsWe offered 50% off ONLINE ONLY with the webcode: SPRINGTIMEPlace Cash could be redeemed in-stores or online through April 11,
We appreciate Ms***'s feedback and have forwarded it to our Marketing team for future considerationPlease be advised we are currently offering 50% off all items online; a webcode is not required as all items reflect the discounted priceWe apologize for any inconvenience this has causedThank you for shopping at The Children's Place
Complaint: ***
I am rejecting this response because:There are no calls on my phone or messages fron ***Check my phone records, by all meansIf these items are in stick, then why not resend the order? Children's Place did absolutely nothing to attempt to get my package to me - no email, no phone call, not even a notice that my package had ever failed to be deliveredI would like proof that anyone attempted to call me, everIf I can't trust Children's Place to do anything to help ensure I receive orders, why should I spend money there again? They ibviously ciuld have reshipled my order or contacted me themselves when the delivery company first told them ?not me) that they didn't deliver the package, but they chose not toSince the information on file has not changed there is no reason why there shkuld have been a problem, and it siunds like they need to address the shipping company, who never called and failed to respond to my inquiry about the problem when they had my package. Again, I explicitly stated I just wanted my packageThe company took no efforts to contact me abiut any of tuis and if I hadn't conracred them days after the shopleds declared it delivered, it seems they would have just ignored the fact that I never got it and kept my moneyI have ordered clothes from CP for years - multiple orders every year - and they have failed to even try to do the one thing I asked when they were negligent - fix the problem and send my order that I had waited weeks forI will never shop here again, because it is clear they do not care at all about ensuring packages make it to customers and are not willing to take responsibility for fixing mistakesAnd clearly I can't trust their shipper to deliver packages using exactly the same info they have used in the past, and that numerous other companies have used to successfully deliver packages
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Our records indicate a refund was attempted on September 12, However, the refund was rejected as Ms* *** opened a dispute with ***Refunds cannot be issued to an account once a dispute has been filedPlease close the dispute with *** and let us knowWe will be happy to re-submit
the credit requestWe apologize for the inconvenience this has caused
Complaint: ***
I am rejecting this response because:
I need a refund asap....that is a hasslei donated the clothes because the tags were off
Regards,
*** ***
We are very sorry for the disappointment you experiencedOrders placed with standard shipping may take up to business days from the order date to be deliveredOur records indicate your order (*** is scheduled for delivery today, December 14, Therefore, the order can no longer be
cancelledFor detailed tracking information, please visit the *** site at *** with your tracking number: *** The items can be returned to your local store for a refundWe sincerely apologize for the inconvenience this has caused
Our records indicate online order #*** was canceled by our Order Verification Team as it did not meet all of our rules and guidelines set in place to prevent online fraud and identity theftWe will be happy to work with *** to release the authorization hold as soon as possibleA new
online order can be placedHowever, we cannot guarantee that future orders can be processedIf the problem persists, we suggest shopping at any of The Children's Place retail storesFor your convenience, there are more than stores within a 5-mile radiusWe apologize for the inconvenience this has causedThank you for shopping at The Children's Place
Thank you for contacting The Children's PlaceOrders placed with standard shipping may take up to business days for deliveryBusiness days are Monday through Friday excluding holidaysOur records indicate online order # *** was delivered on December 7, (8th business day)We
appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to The compliantThey did send a replacement card but it's still unacceptable to have had to wait months for itThe customer service s*** and we do not want to do business here againI will be shocked if I receive the items I was forced to purchase.
When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis was the case with Ms***' orderFor security
purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theftWe have emailed another coupon code to Ms***However, we cannot guarantee that a new order will be processed and shippedIf the new order does not meet our requirements, it will be cancelledIf the problem persists, we suggest visiting any of our retail or outlet locations for all of your shopping needsPlease visit our website at *** to view a list of stores in your areaWe apologize for the inconvenience this causes
We are sorry for the disappointment you experienced with your gift cardsPer the terms and conditions on the gift cards, gift cards cannot be replaced if lost, stolen or used without your permissionWe will research this matter further and gather more information about the purchases made on the
gift cardsWe will contact you with an update as soon as more information is availableIf you have further questions or need assistance regarding this matter please contact Customer Service at ***
Complaint: ***
I am rejecting this response because:The *** claim was opened due to a lack of response from childrens place And again, due to their lack of customer service, they are still delaying If childrens place actuallly spent the time to look into this more they would have seen the *** claim was closed on September 16th And they never even addressed my issue of two different refund amounts promised Oh and the reason it was closed on the 16th was because that is the date they finally replied to my *** claim I opened another ticket with them before filing the Revdex.com complaint and even though they now state on their automated reply someone will get back to you in hours, they do not
Complaint: ***
I am rejecting this response because:
The response does not address the complaint that the PLACE cash was rendered worthless by the SPRINGTIMEpromo codeWe customers had to pay to receive the PLACE cashAll of the prices were raised as soon as the PLACE cash became valid, and prices returned to as soon as PLACE cash expiredThe fact that you are running a promo now is irrelevant to the complaintI was not offered any form of recompenseThis statement just reiterated what I already knew about the PLACE cash rules, it did not explain or acknowledge how we loyal customers were practically scammed out of a deal we were promisedThis issue is widespread, there are several customers that I am in contact with and we are pursuing a class action claim against The Children's Place for their sale tactics in regards to the PLACE cashThe least I would expect is a refund portion for my original purchase, which some have already received.?
***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We are very sorry that an item was missing from your shipmentOur records indicate the item was reshipped via UPS tracking # ***? We are happy to see the item was delivered on 08/18/We appreciate the opportunity to address your concerns, and apologize for the inconvenience
this has caused
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***?
We are very sorry for the disappointment *** *** has experiencedWe emailed the customer and provided troubleshooting steps to follow; we also provided a 30% off code that can be used on her next online orderWe apologize for the inconvenience this has causedThank you for shopping at The
Children's Place
Complaint: ***
I am rejecting this
response because: it does not address The Children's Place's advertisement, that all products would be 60% off (no exclusions) and that Children's Place manipulated inventory by removing it from the website to effectively exclude it from a "no exclusions" saleThis was advertising, and manipulative business practicesIt's dishonest and inappropriate and unfair to the consumer.?
Regards,
*** ***
A *** pre-paid label was sent via email to *** *** on 08/14/2017, so the items can be returned to our corporate office at no cost to her and reviewed by our Quality departmentThe tracking number ***? indicates? the items have not yet been given to *** Please send the
items by using the label, so they can immediately be reviewedWe appreciate the opportunity to address your concerns