We are very sorry for the disappointment you experiencedOnline order # *** was returned by the shipping carrier (***) as undeliverableA full refund was issued to your credit card for this orderWe emailed you a code that can be redeemed on your next online order placed now through
April 30, We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
The coupon code was provided at the time of the call to Customer ServiceThe 25% off one-time use only code is: *** and it can be used now through 04/30/The sale is still available on our websitePlease visit us at childrensplace.com and select the "ship to" link on the top of the page to select CanadaWe have confirmed online orders can be shipped to your postal code *** ***); free standard shipping is also available for orders shipping to this postal codeWe appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have printed the return shipping label to send back the items in exchange for a gift card to use for items in the correct sizeI am accepting the response in good faith that all the terms will fall through as promisedI understand policies are on all receiptsHowever, when shopping at a very busy location with people waiting in line, I did not hold up the line by reading in detail the policies printed on the receiptI expected that what I was told by the cashier in a quick conversation during checkout was correctAnd as this was my first time shopping at an Outlet location, I was completely unaware of the policies between storesI appreciate Children's Place assistance with this issue and help in having it resolved
Regards,
*** ***
Thank you for contacting The Children's Place.We are sorry for the disappointment you experienced with your gift cardsPlease be informed your concern has been forwarded to the appropriate department for further reviewOnce more information is received we will contact youIf you have further questions or need assistance regarding this matter please contact Customer Service at *** Sincerely,The Children's Place
Complaint: ***
I am rejecting this response because:
I still have not received the correct shirt! They sent me one that I did not order I never received the one I ordered!!
Regards,
*** ***
We are sorry for the disappointment you experiencedOur records indicate you were able to speak with The Children's Place Customer Service and your issue was resolvedOn 1/3/2018, per your request, a new gift card was sent to you via email along with a coupon to use on a future purchaseWe
appreciate the opportunity to assist with your concern.We continue to be committed to providing you and all of our customers with the highest standards of serviceThank you for shopping at The Children’s Place
We are sorry for the disappointment *** *** has experiencedReturns are not accepted without the original receipt or gift receiptOur return policy is posted on all cash wraps, as well as, on the receipt and online at childrensplace.comWe will be happy to exchange the dresses for the same
exact item in a different size if neededWe sincerely apologize for the inconvenience this causes
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me? Thank you for your assistance in this matter
Regards,
*** ***
We are sorry for the disappointment you have experiencedThe store was unable to fulfill the order and it was cancelledThe credit card used on file was not chargedWhat you may see is a pending hold on the account which usually drops within 3-business days depending on the bankOur records
indicate that the item is available to ship to your homeThe offer code that was emailed to you can be redeemed on your next orderWe appreciate the opportunity to address your concerns and sincerely apologize for the inconvenience
We apologize for the disappointment you experienced with the gift card you receivedAt this time, we have submitted the request for the gift card for $to be replacedA new gift card will be mailed to you and it should arrive within 2-weeksWe apologize for any inconvenience this matter has
caused youWe value the relationships we have with our customers and we appreciate the opportunity to address your concerns
We are sorry for the disappointment Ms*** has experiencedOur return policy as indicated on purchase receipts and online at ***? state purchases made in outlet locations must be returned/exchanged in any outlet locationWe are sorry to hear that an outlet location is
currently not availableWe have emailed Ms*** a *** pre-paid label that can be used to return the merchandise to our warehouse as a one-time courtesyA gift card will be issued for the merchandise total once the items are receivedGift cards can be redeemed in any of our retail locations, as well as, online at ***We appreciate the opportunity to address Ms*** concerns and apologize for the inconvenience this has caused
Thank you for contacting The Children's PlaceOur records indicate online order # *** was delivered by the Post Office on April 13, 2017; the package was delivered to the mailbox according to *** tracking number: *** We have submitted a courtesy refund for this order
since the order was not receivedPlease allow to business days for the credit to post to the accountThank you for shopping at The Children's Place
We apologize that the desired items were unavailable online during the time you shoppedWe encourage you to continuously check our website for updates on merchandise availability and stylesWe sincerely apologize for the inconvenience this has caused
We are sorry for the disappointment Ms*** experiencedReturns will not be accepted without a receipt or gift receiptOur return policy is listed on the cash-wrap in retail stores, on the back of the receipt and online at www.childrensplace.comOur records indicate a copy of the receipt was
located and emailed to the customer on January 4, 2016; we have attached the email for your recordsMs*** can visit any The Children’s Place retail store with a printed copy of the attached email and the store will be happy to process a return for the merchandisePlease be advised there are over retail The Children’s Place stores within a mile radius from the customer’s addressIf the credit card used is available at the time of the return, a refund can be issued to the original form of payment as long as the return is completed on or before February 3, The $courtesy gift card has been requested and will be mailed to the customer’s address within to weeksWe appreciate the opportunity to address Ms*** concerns and apologize for the inconvenience this has caused
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? and find that this resolution is satisfactory to me
The district manager have been in contact with me as well and I hope the employee responsible has been addressed.?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that after finally following through on their promises, this resolution is satisfactory to meIt's unfortunate that this took months, but thank you Revdex.com for your assistance, as the business was not willing to work with me individually as a customer
Regards,
*** ***
When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis is the case with *** *** ordersFor security
purposes, we cannot disclose our rules or guidelines as these are set to prevent online fraud and identity theftWhen placing an online order, we recommend ensuring the billing information matches exactly what the financial institution has on file, including name, address, and phone numberWe apologize for the inconvenience this has caused
We apologize for the disappointment *** *** experienced*** notified us an apartment number was not included for this shipment; the address was corrected by *** and the order was delivered on 11/30/We are sorry to hear the order was not receivedA refund has been issued for this lost
orderPlease allow to business days for the credit to post to the accountWe appreciate the opportunity to address your concern, and sincerely apologize for the inconvenience this has causedPlease be advised we do not have access to credit card accountsFor information regarding your credit card account, including assistance with canceling the card, please contact *** *** *** at ***Thank you for shopping at The Children's Place
We are very sorry for the disappointment you experiencedAt this time, we do not have the system capabilities to modify or cancel an order once it's placedAs soon as the order is confirmed, we begin the fulfillment process and are unable to make any changesOrders returned to our distribution
center by the shipper cannot be reshipped to a different address for security purposesOnce the return is received the refund process begins and a refund is issued back to the original form of paymentOur records indicate your order was returned; a credit will post to your account within to business daysWe are happy to inform you that we are still offering 50% off onlineWe have emailed you a webcode that can be redeemed on your next online order to receive an additional discountWe sincerely apologize for any inconvenience this may causeThank you for shopping at The Children's Place
We are very sorry for the disappointment you experiencedOnline order # *** was returned by the shipping carrier (***) as undeliverableA full refund was issued to your credit card for this orderWe emailed you a code that can be redeemed on your next online order placed now through
April 30, We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
The coupon code was provided at the time of the call to Customer ServiceThe 25% off one-time use only code is: *** and it can be used now through 04/30/The sale is still available on our websitePlease visit us at childrensplace.com and select the "ship to" link on the top of the page to select CanadaWe have confirmed online orders can be shipped to your postal code *** ***); free standard shipping is also available for orders shipping to this postal codeWe appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have printed the return shipping label to send back the items in exchange for a gift card to use for items in the correct sizeI am accepting the response in good faith that all the terms will fall through as promisedI understand policies are on all receiptsHowever, when shopping at a very busy location with people waiting in line, I did not hold up the line by reading in detail the policies printed on the receiptI expected that what I was told by the cashier in a quick conversation during checkout was correctAnd as this was my first time shopping at an Outlet location, I was completely unaware of the policies between storesI appreciate Children's Place assistance with this issue and help in having it resolved
Regards,
*** ***
Thank you for contacting The Children's Place.We are sorry for the disappointment you experienced with your gift cardsPlease be informed your concern has been forwarded to the appropriate department for further reviewOnce more information is received we will contact youIf you have further questions or need assistance regarding this matter please contact Customer Service at *** Sincerely,The Children's Place
Complaint: ***
I am rejecting this response because:
I still have not received the correct shirt! They sent me one that I did not order I never received the one I ordered!!
Regards,
*** ***
We are sorry for the disappointment you experiencedOur records indicate you were able to speak with The Children's Place Customer Service and your issue was resolvedOn 1/3/2018, per your request, a new gift card was sent to you via email along with a coupon to use on a future purchaseWe
appreciate the opportunity to assist with your concern.We continue to be committed to providing you and all of our customers with the highest standards of serviceThank you for shopping at The Children’s Place
We are sorry for the disappointment *** *** has experiencedReturns are not accepted without the original receipt or gift receiptOur return policy is posted on all cash wraps, as well as, on the receipt and online at childrensplace.comWe will be happy to exchange the dresses for the same
exact item in a different size if neededWe sincerely apologize for the inconvenience this causes
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me? Thank you for your assistance in this matter
Regards,
*** ***
We are sorry for the disappointment you have experiencedThe store was unable to fulfill the order and it was cancelledThe credit card used on file was not chargedWhat you may see is a pending hold on the account which usually drops within 3-business days depending on the bankOur records
indicate that the item is available to ship to your homeThe offer code that was emailed to you can be redeemed on your next orderWe appreciate the opportunity to address your concerns and sincerely apologize for the inconvenience
We apologize for the disappointment you experienced with the gift card you receivedAt this time, we have submitted the request for the gift card for $to be replacedA new gift card will be mailed to you and it should arrive within 2-weeksWe apologize for any inconvenience this matter has
caused youWe value the relationships we have with our customers and we appreciate the opportunity to address your concerns
We are sorry for the disappointment Ms*** has experiencedOur return policy as indicated on purchase receipts and online at ***? state purchases made in outlet locations must be returned/exchanged in any outlet locationWe are sorry to hear that an outlet location is
currently not availableWe have emailed Ms*** a *** pre-paid label that can be used to return the merchandise to our warehouse as a one-time courtesyA gift card will be issued for the merchandise total once the items are receivedGift cards can be redeemed in any of our retail locations, as well as, online at ***We appreciate the opportunity to address Ms*** concerns and apologize for the inconvenience this has caused
Thank you for contacting The Children's PlaceOur records indicate online order # *** was delivered by the Post Office on April 13, 2017; the package was delivered to the mailbox according to *** tracking number: *** We have submitted a courtesy refund for this order
since the order was not receivedPlease allow to business days for the credit to post to the accountThank you for shopping at The Children's Place
We apologize that the desired items were unavailable online during the time you shoppedWe encourage you to continuously check our website for updates on merchandise availability and stylesWe sincerely apologize for the inconvenience this has caused
We are sorry for the disappointment Ms*** experiencedReturns will not be accepted without a receipt or gift receiptOur return policy is listed on the cash-wrap in retail stores, on the back of the receipt and online at www.childrensplace.comOur records indicate a copy of the receipt was
located and emailed to the customer on January 4, 2016; we have attached the email for your recordsMs*** can visit any The Children’s Place retail store with a printed copy of the attached email and the store will be happy to process a return for the merchandisePlease be advised there are over retail The Children’s Place stores within a mile radius from the customer’s addressIf the credit card used is available at the time of the return, a refund can be issued to the original form of payment as long as the return is completed on or before February 3, The $courtesy gift card has been requested and will be mailed to the customer’s address within to weeksWe appreciate the opportunity to address Ms*** concerns and apologize for the inconvenience this has caused
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? and find that this resolution is satisfactory to me
The district manager have been in contact with me as well and I hope the employee responsible has been addressed.?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that after finally following through on their promises, this resolution is satisfactory to meIt's unfortunate that this took months, but thank you Revdex.com for your assistance, as the business was not willing to work with me individually as a customer
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis is the case with *** *** ordersFor security
purposes, we cannot disclose our rules or guidelines as these are set to prevent online fraud and identity theftWhen placing an online order, we recommend ensuring the billing information matches exactly what the financial institution has on file, including name, address, and phone numberWe apologize for the inconvenience this has caused
We apologize for the disappointment *** *** experienced*** notified us an apartment number was not included for this shipment; the address was corrected by *** and the order was delivered on 11/30/We are sorry to hear the order was not receivedA refund has been issued for this lost
orderPlease allow to business days for the credit to post to the accountWe appreciate the opportunity to address your concern, and sincerely apologize for the inconvenience this has causedPlease be advised we do not have access to credit card accountsFor information regarding your credit card account, including assistance with canceling the card, please contact *** *** *** at ***Thank you for shopping at The Children's Place
We are very sorry for the disappointment you experiencedAt this time, we do not have the system capabilities to modify or cancel an order once it's placedAs soon as the order is confirmed, we begin the fulfillment process and are unable to make any changesOrders returned to our distribution
center by the shipper cannot be reshipped to a different address for security purposesOnce the return is received the refund process begins and a refund is issued back to the original form of paymentOur records indicate your order was returned; a credit will post to your account within to business daysWe are happy to inform you that we are still offering 50% off onlineWe have emailed you a webcode that can be redeemed on your next online order to receive an additional discountWe sincerely apologize for any inconvenience this may causeThank you for shopping at The Children's Place