Pangea Real Estate

On Tuesday July 12th Ms [redacted] contacted Pangea’s Resident Care department to obtain the electric meter number required to transfer service to her new unitThe information was obtained and forwarded to Ms [redacted] by July 15thPangea’s Quality Assurance Manager spoke to Ms [redacted] to confirm the information was adequateMs [redacted] confirmed she received the information

This realty company is very very unprofessionalThey don't tell you important information UPFRONTThey lack respect its staffed with a bunch of GHETTO disrespectful creaturesYour waiting weeks for certain work ordersThey have default in there kitchen appliancesIt's took me months to get a new refrigerator smh all good rotten and I didn't get a reimbursement smhThey have parking and you have to pay 25$ for a radgedy parking area then they want that monthly all of a sudden WHAT why then they don't you tell you that you have MICE in your apartment [redacted] but there taken there rent every monthSome information the tenant needs to know cause I'm sure they knew they had a RAT problemI'm just down right disgusted with this place..BEWARE BEWARE BEWARE

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ On 6/Mr [redacted] transferred to another Pangea unit in the same buildingMr [redacted] was supposed to transfer Gas service to his new unit by 6/The service was changed but didn't go into effect until 6/The 3rd party charged Mr*** cooking gas at his old unit from 6/to 6/The 3rd party also charged Pangea at his new unit for service 6/to 6/Pangea charges residents a utility billback plus a penalty for these instancesAfter reviewing the circumstances, a decision was made to waive Mr***'s billback as a good faith effort Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am completely satisfied with Pangeas' response to this matter

Our Zone Leader and Maintenance staff reviewed the building and made the necessary repairs

On Tuesday July 12th Ms*** contacted Pangea’s Resident Care department to obtain the electric meter number required to transfer service to her new unitThe information was obtained and forwarded to Ms
*** by July 15thPangea’s Quality Assurance Manager spoke to Ms*** to confirm the information was adequateMs*** confirmed she received the information

I have forwarded this information to our South Shore officeWe take our residents concerns seriously and want to insure they always have a good experienceI have attempted to contact Mr *** to resolve this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I spoke to Ms*** about the towing issue and the parking situation at this buildingAll residents are required to have a parking sticker in order to park in the parking lotWe are working on a resolution to Ms*** issue

On 11/5, *** *** Property Manager went to her unit to ensure the heating system is working
properlyAfter checking the system, the Property Manager spoke to *** *** and she seemed satisfied with the resultsIf any issues arise, *** *** will
notify the Property Manager

Complaint: ***
I am rejecting this response because:My sticker was visibleAgain Pangea had my vehicle information on fileThis is very unfair that I'm a tenant, a good tenant, and Pangea has punished me causing me to put money I didn't have to get my vehicle backAnother problem I had, is the property manager was not honest with me They hired the tow company, so he could have given me some assistance, instead, he blamed the tow company I'm not happy with Pangea, heard bad things about them before I rented with them, but still decide to give them a chanceI will NEVER refer them to anyone!
Sincerely,
*** ***

We were able to contact Mr *** and show him a unitHe has signed a lease and is scheduled to move in on 7/1/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me to a certain degree.If they had reached the allotment for stickers, this is what should have been communicated to me instead of stating there is only one sticker per unit and there are several residents having multiple stickersI really hope that when the new year opens, there would be additional stickers available because the is very limited street parking and no where for guest to park. Because the property has multiple parking lots and if stickers are provided for residents, when one lot is full we would be able to park in another lot with out the fear of being towed as long as we have a sticker
Sincerely,
*** ***

Per our parking sticker policy, parking stickers are distributed on a first come, first serve basisResidents have the opportunity to purchase a 2nd sticker if additional spots are availableAt this time, we are unable to supply Ms*** another parking sticker due to the sticker allotment having reached capacity for the yearMs*** will have the opportunity to acquire more than one parking sticker once the current stickers expire in early When the window opens to acquire parking stickers, Ms*** can renew her current sticker and obtain another sticker at the same timeIt's unfortunate that Ms*** car was towed for not having a visitor pass or parking sticker and we made a good faith effort to resolve this issueWe appreciate Ms*** as a Pangea resident and hope we can come to a resolution to this matter

We understand how troubling getting a car towed can beUnfortunately, we make every effort to contact our residentswhen it is time to purchase new parking stickersParking stickers were changed in MayAt the time of the tow Ms Ivy was displaying an expired stickerWe have attached Ms ***
annual parking lease for your reviewWe cannot refund Ms *** towing costs at this time

Live in their Pangea Groves location in IndianapolisThey evicted a resident below my apartment in August of This resident had a bed bug infestationThey notified no one in the building of this infestationThey treated that apartment and the bed bugs moved into my apartmentWhen I confronted them they tried to get me to sign an indemnity clause that would hold release them from any responsibility for the damages caused by the bugs or the possible damage that their in house treatment could cause to my propertyI further found that they only offered to have a non-licened and uninsured exterminator which is actually an employee of theirs treat my apartmentWith no insurance policy backing their work any damages the treatment could cause would not be coveredI refused and requested a real licensed and insured exterminator be sent out at their expenseAfter a week of fighting and having to threaten to get lawyer involved they yieldedOrkin came out and after a month of treatment advised they could find no more bed bugsOrkin advised them to have the whole hallway and apartments treated which they refusedStating they would have their in house exterminator treat the hallwayThis was not enough to fully eradicate the building of bed bugs and they came back months laterSo now I have bed bugs again and Pangea is refusing to hire an insured exterminator to treat my apartmentI have not purchased any used furniture and moved here from a house where we never had bud bugsDidn't even know what they were until my infestation hereTrying to work with the leasing office has been terribleI have been yelled at by their leasing agents while registering my complaints in a calm mannerTrying to contact a manager or district manager is impossible because they will not supply you with a phone number to speak with themThey will only email a call back request to them and then they never call you after this request has been sent
I have pictures of the evicted residents things in the dumpster in front of the apartment covered in bed bugsProof of where this infestation came from and they still will not take action as of yet to treat my apartment at their expenseStill waiting for the district manager to call me after requesting a call back three days agoCan't sleep in my apartment or live theirRent paid no where to liveThis is the worst run apartment complex I have ever lived in

Initial Business Response /* (1000, 5, 2015/08/17) */
Mr.*** 1st showing was scheduled for 6/23/After the showing, Mr*** completed an application for a unit he was interested inAfter review of the application, Mr*** didn't qualify for the unit he was interested inOn 6/27, Mr
*** added a co applicant and they were approvedOn 6/, a call was made to Mr*** to set up a lease signing appointmentA voicemail was left to call backMr*** called us back on 6/and a lease signing appointment was set for 7/On June 30th the unit Mr*** was interested in was leased to another prospectOn 7/1, another called was made to alert Mr*** and to find a new unit of interestA voicemail was left to call us backMr*** called us back on 7/and a new showing at a new unit of interest was set7/This unit was leased to another prospect approximately hours laterOn 7/2, a call was made to Mr*** to inform him of the change, and schedule another showingMr*** called back on 7/and another showing was set for 7/at a new unit of interestUnfortunately the new unit of interest was leased to another prospect hours before the showingA call was made on 7/to set a new showing at a unit of interestA showing was scheduled for 7/Mr*** saw the unit but a lease was not signedAnother prospect signed a lease on 7/After this occurrence, showings where set up for 7/at one unit and 8/In both instances, the units where leased by other prospects before Mr*** could view and sign a lease
Whenever a prospect is interested in a unit, we encourage them to submit an application, and set a lease signing appointment as soon as possibleOur units are on a first come, first serve basis and they are leased very quicklyWe contact prospects whenever a unit of interest is leased by another prospect to find a new unit of interest, set up a showing, and lease signingAlthough the quality of units are the same regardless of the building/area, we want prospects to view the new unit of interest before signing a leaseIn Mr.*** case, we called every time a unit he was interested in was leased by another prospectWe encouraged Mr*** to set up a lease signing as soon as possible so he can sign a lease for a unit he is interested inMr.*** is not common but it does happen from time to timePangea creates around new leases a monthOur leasing advisors have tried contacting Mr*** as new units become availableHis last showing was on 8/We have not heard back from Mr*** since the showingWe will continue to provide Mr*** new units to view as they become available

We spoke to Ms *** and agreed to her request of compensation for cleaning supplies and household itemsMs *** also has direct phone numbers and email addresses if there are any concerns in the futureAt the conclusion of the conversation, Ms *** was satisfied with the resolution

Initial Business Response /* (1000, 9, 2015/01/23) */
Ms ***'s unit had running waterThe issue pertained to her bathtubOn 1/a work order was created to address the issueThe maintenance tech confirmed the bathtub pipe was frozenThe rest of the unit had running waterTo resolve
the issue the maintenance tech had to wait for the pipe to Thaw outThe Maintenance tech returned on 1/to ensure the bathtub pipe thawed out and was in working conditionSince resolving the issue, The Property Manager has attempted to follow up with Ms*** several times but could only leave a VoicemailOur Maintenance Tech resolved the issue with a frozen line for her bathtub on 1/We followed procedure for maintenance issues and resolved the problem within an acceptable amount of time

On 7/19, Ms*** Property Manager ordered new cores and keysOur cores are machined by a 3rd party and take several business day to buildOnce the new cores were ready, the Property Manager installed the new cores which was on 7/Overall it took
business days to order new cores and new keys for her unit and the building The installation was within the timeframe for new Keys and Cores to be installedMs*** has been a resident with Pangea since and we value all of our residents and want them to feel safe and secure in their residenceA call/voicemail was made to Ms*** to ensure she is secureIf Ms*** has any other issues, she can contact her Property Manager

Initial Business Response /* (1000, 5, 2014/02/20) */
Contacted Ms*** as the description is unclear as to what she is looking for.Ms*** has relocated to another Pangea Unit and I transferred MS ***'s payments from her old lease to her new leaseRecently waived a maintenance
charge linked to her old unit