Pangea Real Estate

On 7/19, Ms*** Property Manager ordered new cores and keysOur cores are machined by a 3rd party and take several business day to buildOnce the new cores were ready, the Property Manager installed the new cores which was on 7/Overall it took business days to order new cores and new
keys for her unit and the building The installation was within the timeframe for new Keys and Cores to be installedMs*** has been a resident with Pangea since and we value all of our residents and want them to feel safe and secure in their residenceA call/voicemail was made to Ms*** to ensure she is secureIf Ms*** has any other issues, she can contact her Property Manager

Initial Business Response /* (1000, 5, 2014/04/02) */
Contacted Ms*** and resolved her issue
Initial Consumer Rebuttal /* (3000, 7, 2014/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one has contacted me at allSince my
response to Pangea via emailI left a voice mail as well which no one responded back by contacting me
Final Business Response /* (4000, 9, 2014/04/07) */
I forwarded Ms ***'s information to her on April 3rd

I have been a tenant with pangea for about months have never experienced anything bad until todayI try my best to follow all the rules that they provided with my leaseI have never had any complaints about me or my children, I have never had a complaint about the management until todayI was told a couple weeks ago that they no longer had a contract with the towing company who tows car from the parking lot that don't have either a parking permit or a parking pass displayed in the window, that it was ok for guest to park in the lot that vehicles will not be towed and that was true for the past couple of weeksSo my guest have parked in the lot and not been towed on Tuesday I had a family member over and their car was parked in the lot without a parking pass in the window and nothing happenSo today 10/12/my sister came over for about a hour and half when she opened the door to my home there was no car in the parking space she parked inSo the first thing I did was call Rapid Recovery who is the company that tows for Pangea and asked if they were back towing for Pangea and if the had towed her carThe guy from the towing company stated that on monday they signed a contract with Pangea and that were to start towing again as of 10/12/My disappointment with Pangea is that they failed to notify their Tenants that we needed to begin to get parking passes for our guest, being that they Pangea put notices up about everything on your door, that they couldn't put a notice out about the parking and towing being back in affectThen to talk on the phone with my Property Manager Boss His name is Marcus he was very rude and all he worried about was how did I get his phone number, stating that he has nothing to do with the towing company, but yet they tow off your property so that means that any tow truck that feels they wanna tow a car today can come on a property that has signs up stating that this is a private property, it doesn't make sense that people don't have a compassion for the people who help provide for them and their families as if the tenants they have are wealthy people who just have money laying around to pay for recovery fees from towingI called him to see why did they fail their tenants by not giving us a notice of this change, I remained very calm about they situation and MrMarcus wanted to turn his voice up a notch because he didn't make sure that his office did their job to inform the people who reside on their properties, he can only say I don't care what you do call the police, call the news, call whoever you gotta call its 7:pm and I been at work since 7am as if your tenants who works didn't have a time that they went to work, I myself been up since 5am and I worked at 7am and sit in traffic for over an hour to get to my kids and home, I didn't want to have to spend my evening calling people to see how can we fix this issue, I would have like to been at home relaxing tooWhen you hire people to be a face for your company they should have better customer service than this, they should give the customer the same respect that they want in return, and on the flip side if you are not dealing with an irate customer you should not be irate and ignorant, People will always have good things to say about you and your company and they people you hireTheir website shows that they are this great company they give back and all this but they people that they employ in the black neighborhoods are young and very rude not all but some they property manager Phillip is great by the way but his Boss or Supervisor Marcus is RUDE and IGNORANTMy last thing to state they post notices about charging you $for garbage being on the ground outside the dumpsters but they fail to post a notice about the towing is back in affectLets see how much refund they wanna offer for their failuresAnd the property is a very well kept property by the way, but ugliness shows up with the employees and their professionalism well lack there of should I say

Initial Business Response /* (1000, 5, 2015/10/16) */
On 10/3, a valve for the building's boiler was damaged and water entered Mr.*** unitOur emergency technician resolved the issue same dayShortly after, the cleanup process was initiated in Mr.*** unitThis included removing
any excess water, removing the carpet and installing new carpetA damage assessment to Mr.*** unit and belongings was performed by the Zone Leader and he decided to compensate Mr.*** $Mr.***' ensured he was satisfied with the results and effort put forth by the maintenance team and his Zone Leader

Ms *** *** payments have been verified and her account has been adjusted accordinglyWe thank Ms *** for her patience and apologize for the inconvenience it may have caused

Initial Business Response /* (1000, 5, 2014/07/28) */
Mr *** is not eligible for month free promotion due to paying late on his 5th month
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
Pangea has continued to be unhelpful in resolving any concerns the apartment manager was totally unwilling to listen to my concerns and I am in genrall totally unhappy with the process..the apartment manager was extremely rude and an issue regarding gas leaks put hundreds of people at risk and also resulted in overcharging pangea has been very deceptive
Issue where hundreds of residents were overcharged by pangea for gas and faulty hookups has never been addressed..the genre real practice is to overcharge the residents and hen threaten with eviction without a way or means to dispute...other neighbors also reported they were incorrectly billed and were not able to get assistance manager *** *** is unhelpful not even willing to listen to concerns
Final Business Response /* (4000, 10, 2014/08/14) */
Confirmed that there where no overcharges regarding gasNo faulty hookupsNatural Gas rates increased over the winter for everyone in the country due to the severe winter

Initial Business Response /* (1000, 5, 2015/08/17) */
Rent is due on the 1st of the monthAny payment made after the 5th is considered lateIn July, Ms.*** paid on 7/In June, Ms.*** paid on 6/In ***, Ms.*** made a partial payment on 5/In April, Ms.*** paid on 4/
Although she paid late in June, her entire balance was paidOn 8/Ms.*** paid her rent on time and was not charged a late feeShe received a chargeback for excessive tripping of circuit breakers in *** of As stated in her lease, Pangea will bill tenant's for excessive workOn the 8/phone call, Ms.*** mentioned she had already requested a chargeback disputeThe resident care rep did not see a dispute on her account so she created one for Ms.***The Property Manager reviewed the dispute and decided to waive the chargebackMs.*** now has a $balanceA Work Order was placed for a leak in the bathroom on 7/On the phone call Ms.*** stated it wasn't leaking at the time of the phone call but she has seen leaksA work order was created (Work Order *** ) and our maintenance tech came to the unit on 7/to check for leaksThe maintenance tech did a thorough check of the bathroom and didn't find any leaksA work order was created on 7/regarding the bathtub (Work Order #XXXXXX)The maintenance team sanded and repainted the tub for Ms.*** on 7/Work order XXXXXX was created in 1/regarding the doorOur Maintenance tech adjusted the door, lock & hinges so Ms.*** would have no problems opening the doorSince 2014, there have been work orders logged for her doorWe will send Ms.***'s Property Manager to her unit to check for any outstanding issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I Love PangeaWe were approved the same day that we viewed our condoThe property Manager Evelyn is GreatShe so helpful and very professional

We reached out to Ms ***Her ledger has been correcteds *** is scheduled to come into the office on 6/to renew her lease with usTechnicians went and fixed broken pipes under sink

Ms *** is a valued resident of ours and we are happy to have cleared up this issueUpon completion of our conversation, Ms *** was satisfied with the resolutionWe have applied to her accountDiscussed towing with Ms ***She stated she was parked by a trash receptacle and
understands the parking policy

Initial Business Response /* (1000, 8, 2014/07/15) */
Ms ***'s Refund is available in the Zone office as of 7/7/She can pick up the refund there
Initial Consumer Rebuttal /* (3000, 10, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
Just like I thought it would be disregarded, I pray this company stays in business, because the wat their staff handle situationsThese guys won't survive another 5yearsThey have horrible customer service, I'll never refer anyone to this placeBad experience

I am in the process of purchasing a home and I wish I could move the process along faster so that I can move out of my current unit managed by PangeaPangea increased the rent for my unit with no notice at allI spoke with the property manager who at first stated she would waive the increase for the first month and personally deliver me written notice of the increase then later stated she was unable to do thatI have requested a call from the zone manager and an address and/or phone number to the Pangea corporate office multiple times and have not received eitherI have been a good paying tenant with Pangea for over years with not many complaints until nowI would not recommend Pangea to anyone and I plan on further pursuing my complaint to the ** *** ** *** *** *** ***

On 1/29, Ms*** applied for a bedroom unit. Pangea uses a in house underwriting model that incorporates multiple factors to make an approval decisionThis model includes but not limited to criminal history, eviction history, income, credit & other credit factorsWe inform all
prospects of this whether declined or approvedMs*** received an email to inform her she was approved, not declinedThe email included her approval amount but did not include she was approved for the unit she applied forWhen Ms*** contacted our leasing department after receiving the approval email, she was informed that her approval amount does not meet the minimum for the unit she was interested inThe leasing advisor looked for other units but could not find a matchMs*** was also told to provide additional income or a cosigner to increase her approval amountMs*** is not declined, and if she is interested in the unit, she needs to provide additional income, or a cosigner

Complaint: ***
I am rejecting this response because: I am
not in total agreeance with the decision of Pangea to only credit my account for $which covered the tow. I lost a day of pay from work having to deal with a miscommunication between management and the tow company totaling $262.56. I still don’t have parking stickers to park my 2nd vehicle. Pangea states there is one per unit when I have picture of resident vehicles that have multiple stickers. I feel if this is available for one resident it should be available for all.
Sincerely,
Shenita Starks-garrett

Ms*** Property Manager as well as the Zone Leader met with her on 4/and cleared up any confusionMs*** has a new parking sticker and she is satisfied with the resolution

Beware to those seeking an apartment with PangeaMost of there properties are not secured And if you fall behind on the rent, they will open multiple accounts with *** ** & *** *** in your name at their other properties to recoup the money while destroying your credit at the same timeCHECK YOUR UTILITY BILLS SERIOUSLY

Ms*** moved in 6/1/Ms*** paid June’s rent on 6/11/Since that date, Ms*** has not made a rent paymentMs*** stated she withheld rent after she found out her job was relocatingShe stated this occurred on July 25thShe also stated she
informed her property manager of this and that she would be moving out In AugustMs*** contacted us on 8/2/stating she would like to set up a payment arrangement and that she would like to terminate her lease due to a job relocationMs*** was informed by her property manager that she is responsible for her balance (at the time was months of rent) and that she needs to provide proof that her job was relocatingA Payment plan was never set up with her property managerOn 8/Ms*** reported a break in to her unitThe front door frame was repaired as well as the deadbolt lockNone of the other units at this building occurred a break in in the month or July or AugustThere are no complaints or requests to repair the security gate from any residents at this buildingMs*** has not provided a police report as well the story regarding someone climbing floors to gain access through a window seems highly unlikelyIt’s unfortunate that Ms*** occurred a break in, but nonpayment of rent is why she was filed on for eviction

We have been in communication with Ms *** regarding her moveShe has a subsidy voucher that requires all steps to be completed in orderThis process does take timeWe understand Ms *** frustration and hope to have her in her selected unit by October 1stMs *** has our subsidy teams
direct number as well as her HACC case workers contact information

Initial Business Response /* (1000, 5, 2015/10/16) */
On 10/3, a valve for the building's boiler was damaged and water entered Mr.*** unitOur emergency technician resolved the issue same dayShortly after, the cleanup process was initiated in Mr.*** unitThis included
removing any excess water, removing the carpet and installing new carpetA damage assessment to Mr.*** unit and belongings was performed by the Zone Leader and he decided to compensate Mr.*** $Mr.***' ensured he was satisfied with the results and effort put forth by the maintenance team and his Zone Leader