Pangea Real Estate

Initial Business Response /* (1000, 5, 2014/02/20) */
Mr [redacted]'s Property Manager assessed the situation and gave Mr [redacted] his number to call if the problem happens during office hours. He can then come and handle the issue accordingly.

On August 3rd, The Quality Assurance Manager spoke to Ms. [redacted] regarding the rejection of our response. Ms. [redacted] and the Quality Assurance Manager came to a resolution for this complaint. Ms. [redacted] accepted the resolution both parties agreed to.

Initial Business Response /* (1000, 5, 2015/10/05) */
On 9/23 Mr. [redacted] went to a showing at [redacted] After the showing was completed, Mr. [redacted] filled out an online application. The leasing agent assisted Mr. [redacted] in filling out a money order for the application fee. The leasing...

agent filled out the money order with a pen so Mr. [redacted] would have his receipt. After submitting the application, Mr. [redacted] asked the leasing agent if he could rescind his application but the application was already submitted electronically. After the showing, Mr. [redacted] contacted our Leasing Advisor team to voice his displeasure with the leasing agent. The complaint was logged and is being reviewed by the Regional Manager. We apologize for Mr. [redacted]'s experience.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An apology is not good enough for the mental abuse in endure from a rude employee futhermore the money order was made out in marker Not a pen so the company continues to lie,and on top off that my personal information was filled out on her personal phone not a company tablet and I want my information deleted from her personal phone and I want records of that or I will pursue criminal charges.against the company and the agent.I ask for my money back,and I believed she put false information.I want to be contacted by the person in charge of pangea.thank you.
Final Business Response /* (4000, 9, 2015/10/23) */
On September 24th, a manager called Mr. [redacted] as he contacted our leasing department earlier in the day and requested to speak to a manager. The manager confirmed all of Mr. [redacted]'s application information was correct. His application was reprocessed to reassure Mr. [redacted] that everything was entered correctly. After reprocessing the application, it was still declined. The phone call was recorded and reviewed to ensure accuracy.
At the initial showing, Mr. [redacted]'s application was processed via our online application. The information is stored in a secured "https" environment. The information is securely accessible in our system and was verified by our approvals department. None of Mr. [redacted]'s information was stored in the leasing agent's phone. Pangea cannot give details of a declined application over the phone or through this complaint. We ask that Mr. [redacted] submit a request in writing to [redacted]
Final Consumer Response /* (4200, 11, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is unacceptable this company is based on lies and deception because I contacted the company they never contacted me I made the call and my information wasn't confirmed they didn't have the correct address or my whole name this company is trying to protect an employee that was rude and unprofessional I would like a record of my first meeting with the agent my information was stored on her personal phone not a work tablet or nothing there's nothing secured when someone using the personal phone.I want my money back and someone to personally call me.I want to see my information erased out of her phone that she wasn't supposed to be using.this company is base on fraudulent claims and don't want to take ownership of their employees doing procedure unlawfully. I don't accept nothing but a refund and my application processed the correct way by me showing my identification proving I'm that person matter of fact I don't want to rent from a company that take people money.scam people...

Prior to Ms. [redacted] moving in, an inspection of the unit was completed by her property manager. The Property Manager created a Work Order to order appliances. Unfortunately there was an unforeseen issue with Ms. [redacted] appliance order. The appliances where ordered again, and delivered. The...

property manager confirmed the appliances were delivered. Pangea’s Quality Assurance department manager attempted to contact Ms. [redacted] but was unable to reach her.

Initial Business Response /* (1000, 5, 2014/05/13) */
Ms. [redacted] MIF is in the process of being refunded. Normal procedure is for Ms [redacted] to send her request in Writing. I explained our process to her during a phone conversation.
Initial Consumer Rebuttal /* (3000, 7,...

2014/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because their policy is unethical and seems illegal. I still have not received my refund nor a copy of the lease I signed showing that it was voided. At the office I was told that pangea would send me a statement regardingy lease being terminated
Final Business Response /* (4000, 9, 2014/05/19) */
Ms [redacted]'s Refund is available at our Zone Office. She was contacted on 5/16 that the refund check was ready. I explained to Ms [redacted] why her application was declined.

Initial Business Response /* (1000, 5, 2014/03/13) */
The Move in Fee Money Order was never cashed. Ms. [redacted] can pick up the Money Order in the Zone Office. I explained to Ms [redacted] why she was declined for a Pangea Unit.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/13) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
The company sent me an approval letter via e-mail, but denied my application the day before I moved into the apartment. I was also able to secure an apartment with another company with the same income later that week. Mr. [redacted] will not admit that the company failed to resolve the issue effectively. Mr. [redacted] was informed to mail my refund to the following address:
[redacted]
[redacted]
Chicago, IL XXXXX
I am waiting for him to confirm (in writing) that he will mail my check to the address.
[redacted]
Final Business Response /* (4000, 9, 2014/03/21) */
I communicated to Ms [redacted] the reason why her application was declined. The money order was never cashed, therefore there isn't a refund check awaiting Ms. [redacted]. Ms. [redacted] can pick up the un-cashed Money Order at the Zone Office.
Final Consumer Response /* (4200, 11, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The explanation provided by Mr. [redacted] does not convince me that the company conducted the approval process correctly. I should not have received an approval letter at all until the company carefully reviewed all documents. No one in the zone four or corporate office brought the discrepancies to my attention prior to the lease signing.
If the money order was never cashed, then why would the company keep the money order? Please have a representative in the zone four office mail the money order to address listed in this response. I do not wish to conduct any additional actions with any representative in the company or without the supervision of the Revdex.com. I contacted the currency exchange by phone and did not receive an answer on 3/24/14. I am still attempting to resolve the issue while I wait for Pangea Real Estate to mail a copy of my un-cashed money order to address provided in a e-mail in March 2014. [redacted] (from the corporate office) assured me that the company would mail the $50.00 to my address on 1/30/14. The representative shared his verbal promise during a phone call after I learned that my application was declined before I was scheduled to move into the building on 1/31/14.
Since I do not wish to complete an additional transactions with any employee of the company, please mail the un-cashed Money Order to:
[redacted]
[redacted]
Chicago, IL XXXXX

Initial Business Response /* (1000, 5, 2015/01/09) */
Ms [redacted] was contacted by our Leasing department to inform her she was approved and to schedule a time to sign the lease. During this conversation Ms. [redacted] was informed that Units are First come First Serve and signing the lease as...

well as paying the Move in Fee would secure the unit. Ms [redacted]'s work hours coincide with our office hours. Ms. [redacted] was able to come in Friday December 26th at 9:30 to pay the Move in Fee. Due to mis -communication on office hours the day after Christmas Ms [redacted] was unable to do this. When Ms. [redacted] came the next day, the Unit she desired was already leased. Ms. [redacted] was directed to other units in the area. Ms. [redacted] decided not to rent with Pangea. Her Move in Fee Refund was available as of January 6th. Our Quality Assurance Department contacted Ms. [redacted] to let her know it was available and to gather more information on why she decided not to rent with Pangea. Although Ms. [redacted]'s interaction is not a typical Pangea experience, her concerns are being reviewed by Pangea's Quality Assurance Department. Pangea strives for excellent customer service, and communication during the Leasing experience. Pangea does not run traditional credit checks for potential residents. On January 9th, Pangea's Quality Assurance department contacted Ms. [redacted] to assure her Move in Fee refund is processed and to ensure her an investigation will be conducted on her experience.

Initial Business Response /* (1000, 5, 2015/04/30) */
Hello Ms. [redacted],
First off, I would like to apologize on behalf of Pangea Real Estate for the miscommunication. We want to make this right.
In regards to your application for the apartment at [redacted] this building...

requires a check of your FICO score. There was an error where the score was not received. We ran the score and unfortunately, you did not qualifying for this property. We do have 2 bedroom apartments available in Washington Park and Bronzeville at the following locations:
Building Address
[redacted] Ave
[redacted]
[redacted]
XXXX-XX [redacted]
XXXX-XX [redacted]
Please contact our Leasing Department to set up a showing at of the select buildings above or to review your other options. If you have any other questions, feel free to contact me. As a courtesy, I would like to give you $50 Visa gift card for the miscommunication.

Initial Business Response /* (1000, 5, 2015/08/17) */
Mr.[redacted] 1st showing was scheduled for 6/23/15. After the showing, Mr. [redacted] completed an application for a unit he was interested in. After review of the application, Mr. [redacted] didn't qualify for the unit he was interested in. On...

6/27, Mr. [redacted] added a co applicant and they were approved. On 6/27 , a call was made to Mr. [redacted] to set up a lease signing appointment. A voicemail was left to call back. Mr. [redacted] called us back on 6/29 and a lease signing appointment was set for 7/2. On June 30th the unit Mr. [redacted] was interested in was leased to another prospect. On 7/1, another called was made to alert Mr. [redacted] and to find a new unit of interest. A voicemail was left to call us back. Mr. [redacted] called us back on 7/1 and a new showing at a new unit of interest was set. 7/7. This unit was leased to another prospect approximately 4 hours later. On 7/2, a call was made to Mr. [redacted] to inform him of the change, and schedule another showing. Mr. [redacted] called back on 7/3 and another showing was set for 7/7 at a new unit of interest. Unfortunately the new unit of interest was leased to another prospect 2 hours before the showing. A call was made on 7/15 to set a new showing at a unit of interest. A showing was scheduled for 7/17. Mr. [redacted] saw the unit but a lease was not signed. Another prospect signed a lease on 7/20. After this occurrence, 2 showings where set up for 7/29 at one unit and 8/5. In both instances, the units where leased by other prospects before Mr. [redacted] could view and sign a lease.
Whenever a prospect is interested in a unit, we encourage them to submit an application, and set a lease signing appointment as soon as possible. Our units are on a first come, first serve basis and they are leased very quickly. We contact prospects whenever a unit of interest is leased by another prospect to find a new unit of interest, set up a showing, and lease signing. Although the quality of units are the same regardless of the building/area, we want prospects to view the new unit of interest before signing a lease. In Mr.[redacted] case, we called every time a unit he was interested in was leased by another prospect. We encouraged Mr. [redacted] to set up a lease signing as soon as possible so he can sign a lease for a unit he is interested in. Mr.[redacted] is not common but it does happen from time to time. Pangea creates around 400 new leases a month. Our leasing advisors have tried contacting Mr. [redacted] as new units become available. His last showing was on 8/5. We have not heard back from Mr. [redacted] since the showing. We will continue to provide Mr. [redacted] new units to view as they become available.

When a parking sticker is obtained, the sticker must be attached to the windshield this ensures the parking sticker is visible at all times. This is similar to purchasing a city sticker and attaching it to the windshield. This also deters residents from purchasing one sticker and using it for...

multiple cars. Although Ms. [redacted] stated her parking sticker was visible, the parking sticker was not attached to the windshield. The towing company would not tow her car unless the parking sticker is visible. Ms. [redacted] spoke to her Property manager for assistance and unfortunately there was nothing we could do in regards to her car being towed. The towing company stated the parking sticker was not visible on June 26th and this caused the tow. We instructed Ms. [redacted] to attach her parking sticker to her windshield which would ensure the parking sticker was visible at all times.

On 2/18/16 Ms. [redacted] had reported no hot water in her unit. Work Order 977646 was submitted and a maintenance technician was sent to the building to check the hot water system. The technician reset the system and ensured the unit had hot water. The week of 3/14/16,...

the hot water heater was inspected by the new maintenance manager at the building and a decision was made to replace the hot water heater.  After installing the new hot water heater, our maintenance team checked that every unit had hot water. This also included adjustments to water pressure for some units. Since installing the new hot water heater, there have been no issues with hot water in the building. Ms. [redacted]’s Property Manager apologized to Ms. [redacted] for the hot water issues, explained a new hot water heater was installed, and granted Ms. [redacted] a credit to her ledger for the inconvenience. The Maintenance Manager also spoke to Ms. [redacted] and reassured her there are no safety issues and to contact her Property Manager if there is anything else that needs to be handled at her unit. In March of 2016 the Windows at the building were also inspected by Ms. [redacted]’s Maintenance Manager and found 0 safety issues.  In September of 2014 a work order was submitted for bees entering the unit. The unit was inspected by the pest control team. The Pest control team inspected the unit as well as the interior for bee hives. The pest control team did not find any hives. Ms. [redacted]’s Property Manager as well as the Maintenance Manager will continue to monitor the building and ensure all residents are safe, secure and happy within their units.

Initial Business Response /* (1000, 5, 2015/08/07) */
On 6/1 Mr. [redacted] transferred to another Pangea unit in the same building. Mr. [redacted] was supposed to transfer Gas service to his new unit by 6/1. The service was changed but didn't go into effect until 6/6. The 3rd party charged Mr. [redacted]...

cooking gas at his old unit from 6/1 to 6/5. The 3rd party also charged Pangea at his new unit for service 6/1 to 6/5. Pangea charges residents a utility billback plus a penalty for these instances. After reviewing the circumstances, a decision was made to waive Mr. [redacted]'s billback as a good faith effort
Initial Consumer Rebuttal /* (2000, 7, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am completely satisfied with Pangeas' response to this matter.

A couple of months ago, Pangea took over my building. I learned this by arriving home to a notice on the front door with instructions for me to provide information to them and notification that the locks would be changed on a specific date. I knew this was not the way a professional company handles transitions. The communication was inadequate and unprofessional. I had to go out of my way to speak to someone; the call center is the only number we and is woefully not helpful. I survived this drama; made my complaints know via phone and in person (when I could find someone). My locks were changed at my convenience, as opposed to my neighbors who returned home to new locks - and no way to get the keys until the next day. Awful planning.

Last Friday, 8/12/16, water poured through my ceiling and windows ALL NIGHT long! This was due to a contractor opening the roof, removing the gutters and not securing the place - negligence by the contractor and Pangea management. While capturing and bailing water, I requested a 30 gallon trash can to help - it NEVER arrived. While maintenance came by twice, they WERE NOT helpful. I was left to my own devices to prevent even more water going through the floor to my neighbors. My requests fro a call from the property managers were not honored, while I had filthy water on my head and in my apartment all weekend. Monday, I did receive a visit from two guys claiming to be head of maintenance (one having seen videos of my apartment taken two days earlier - he saw the videos, but did not come or send anyone not come right away). I finally got a call from the 'manager' of the property manager. I was asked to be at home - as they do not have permission to enter when I am not present - Tues and Wed for the repairs. The roof was repaired on Monday. Tuesday the property manager came by with the rug shampooers. I called repeatedly for confirmation that the other repairs would be handled as THEY said. I am fortunate that I could work from home. I have been here all week. No response from anyone. Pangea is unprofessional; the workers are also unprofessional and clueless - I blame not just the peons who have been poorly trained, or the knucklehead boot-leg contractor who left the roof OPEN, but Pangea management.

There is no excuse, but incompetence and unprofessionalism to explain how the transition to manage my building and these HUGE maintenance issues that they caused have been handled. (Oh BTW, one tenant had the ceiling fall on his head due to the roof).

I do not recommend these slum landlords or their staff. Pangea is HORRIBLE! I had planned to move before they took over, and will do so as soon as I am able.

Initial Business Response /* (1000, 5, 2014/03/13) */
The Good Samaritan Discount is valid for Currently active: Police, Firemen, Doctors, Nurses, Military Service Members & Teachers. Social Workers are not eligible. Due to the confusion, we have honored the Discount for Ms. [redacted].

I have recieved the run around from their propperty manager and zone leader about constant loud noise above my studio apartment from another tenant. There's loud stomping and extreme loud boom box music late at night!! Nothing have been done in 2 months! I can't sleep for work in the morning. I have to deal with earplugs which really don't help to much.

The Quality Assurance Manager spoke to Ms[redacted] the week of the 22nd and we came to a resolution for this issue. Ms[redacted] was satisfied with our resolution.

On June 20th Mr. [redacted] inquired about our Good Samaritan Program, which gives a discounts to teachers, nurses, active military, Police and Fire Officers. Mr. [redacted] was informed by our Resident Care Department that we require proof that he is a teacher. Mr. [redacted] was then informed to...

bring proof to his Zone Office, and the discount will be applied. Mr. [redacted] provided proof that a lease holder in the residence was a teacher. The monthly discount was applied on July 20 and effective July 1st . The Quality Assurance Manager tried to contact Mr. [redacted] but Mr. [redacted] was unavailable.

I scheduled a viewing with Pangea Real Estate for a properly on 62nd and Rockwell on the south side of the city. My fiancé and myself both filled out an application onsite and paid the application fee. The leasing agent told us to call the approval hotline in 48hrs. I had already filled out an application with Pangea and was approved but didn't like the unit I viewed and applications only remain active for 60 days.

More than 48hrs had passed and I called the hotline to see if we were approved. My application wasn't on file, nor was my application payment. My fiancé received an email stating she was denied without any explanation but someone my application didn't show in the system. I called customer service and they didn't give me any information and were useless.

When we got inside of the unit the agent says "you all can look around". She never showed us the rooms, explained the cable service available, gas provider, what was included with the rent, or engage in any conversation at all.

It was terrible experience but I guess with their properties being in struggling neighborhoods, you get what you pay for. The low move in fee was tempting but you're better off going to a better quality managed group.

Initial Business Response /* (1000, 8, 2014/07/15) */
Resident's appliances where delivered 07/09

Initial Business Response /* (1000, 5, 2014/05/19) */
The roof for Ms [redacted]'s unit was repaired 5/19/14. Per our Construction expert's, Ms. [redacted] was never in danger. Ms [redacted]'s Property Manager spoke to her and re assured her she was never in any danger.