Paramount Equity Mortgage

I would recommend this company to everyone I know, Kimberly was very helpful in helping me to understand the process and was there for me every step of the way and if I had questions she would always answer them for me

I just completed the REFI of my home with loan officer patrick - patrick worked diligently to explain the loan process to me from the start so I was educated on why working with a direct lender was much more beneficial to mei got a better deal/cost than had I not worked with him; I even had another local/direct lender tell me he could not even do what patrick was offeringthank you! would definitely recommend patrick and his team!

I give double kudos to Matthew Z*** and Nicholas B*** who have helped me along the way of my Refinance with Paramount Equity Mortgage, LLC They have not made me feel stupid asking so many questions and have always been very professional and expedient during the long refinance process I give them an A++ for being so patient, courteous and quick in responding back to my emails or phone calls Thanks for your Support and a Job Well Done!

Paramount Equity Mortgage was an excellent company to work with
Their team was organized and committed to getting my refinance done quicklyI would recommend this company

For over six months my Husband and I were trying several mortgage companies to get our interest rate lower, after several bad experiences we finally got a call from MrDavid F* from Paramount Equity MortgageThanks be to God! He was courteous, knowledgeable and most of all had answers to questions to get the job done, we had a great open line of communication and within a short period our loan was refinance and we now have a fixed interest rate for the life our loanThank you David for making life a little less stressful, also to MrChris G*** great team work, made no mistake we will be recommending you to our friends and family members who will need your service for their mortgage needs in the future.God Bless and a million thanks again keep up the good workRichard & Yvonne K***

I recently had the pleasure of working with Brad Self on a home refinance, and from beginning to end, the experience was exceptionalNot only was he very knowledgeable and reliable, he was also very kind and patientI never hesitated to call or email Brad with any questions or concerns, and he always made me feel at ease when I didBrad is a true professional in every way, and I can't thank him enough for all his helpI would highly recommend him to anyone!

Justin C*** is awesome! He is professional and thoroughHe walked us through every step of the processI will be recommending him to everyone I know who is looking to refinance

Paramount Equity Mortgage was extremely helpful in my refinancingCharles P*** is exceptional and knowledgeable about all the questions and concerns I had about refinancingHe made me feel very comfortable and trusting seeing as all business was done via email and phone, sight unseenHe was quick with returning calls and emailsI am glad I chose Paramount

Philip G*** and Melissa O*** were absolutely wonderful! They returned phone calls, responded to emails quickly and closed our loan in a record amount of time They were easy to talk to, accessible, even on weekends, and always polite They made us feel like we were their only customer, even though I knew we weren't Great job Paramount, we will be back!!!

We spoke with Mr*** regarding this complaint on 11/24/2014. At that time, we stated that we had purchased a lead from a lead provider, that someone had falsely completed. The name associated with the lead form was a female rather than Mr***. In addition, Mr
***'s phone number was falsely entered as well. In the course of completing this form, the individual provided Express Written Consent (EWC), which gave us permission to call that number regardless of it being listed on any federal or state Do-Not-Call lists. Since we had no knowledge or way of knowing that the lead was false, we attempted to call his number times over the course of days. In all cases but one, the call was picked up by an answering machine. When we finally spoke with Mr*** and he indicated he was "not interested" we added his phone numbers to our Internal Do-Not-Call List, and no subsequent calls were made. We apologized for the frustration caused to Mr***, but believe we fully acted in compliance with all federal and state regulations, and our internal policies. A copy of our "Consumer Do-Not-Call Policy" has been attached for further reference

Heath E*** and Meliisa O*** did a great job with the mortgage processI had a good expirence with Paramount Mortgage and would recommend them to home buyers, and use them again in the futureThank you,
*** ***

They were knowledgeable and competentThey made the process easy

The estimated cash to the borrower that appeared on the initial Good Faith Estimate reflected the borrower receiving $1,746.58.  After a Payoff Demand was received from his current lender, the borrower made an additional mortgage payment rendering the previously obtained Payoff Demand...

inaccurate.  As a result, the borrower received $528.00 at closing.  The borrower should be receiving a refund from their previous lender in the amount of $1080.60, reducing the difference at closing to $137.90.  As this situation resulted from the additional mortgage payment, we believe we have resolved this complaint.

After researching our phone records we have been unable to locate any information on this complaintant.  Should we eventually, locate anything we will reach out to her.  As for now, it does not appear that we made any attempts to call her.

Our EVP of Sales Operations spoke with Ms. [redacted] on 12/23/2014, and committed to refunding the amount of she previously paid for her appraisal.  Based on this discussion, we believe this complaint to have been satisfied.

We are in response of this complaint and will respond by 11/7/2014.

Mr. [redacted] was upset because he felt that his loan was in process longer than expected.  During his initial call with our loan originator, Mr. [redacted] asked what the quickest timeframe we had closed a loan in was.  In response, he was told two weeks but that each loan is different and can take longer.  We believe that Mr. [redacted] set his expectations for a two week close, and did not feel we had set proper expectations as we continued to ask for additional conditions.  In an act of good faith, we refunded his appraisal fee.  After restructuring his loan transaction we were able to fund his loan on March 10, 2015.  We believe we have satisfactorily satisfied his complaint.

Based on a review of our call records to the complaintant, we attempted 20 phone calls over a 46 day period from 12/4/2014 through 1/20/2015.  Our first call was answered by the complaint's son who indicated the complaintant was not at home, and that we should call back that evening.  All...

other call attempts until our final call on 1/20/2015 were picked up by the complainant's answering machine.  It wasn't until 1/20/2015 that our call was answered and we were requested to add them to our Internal Do-Not-Call List which we did, and no other calls were attempted.  We take our obligations under federal and state laws seriously with respect to our telemarketing efforts.  We believe we were compliant and satisfied their desired settlement.

Our initial call attempt was made
on 9/5/2014, and went to an answering machine.
This call was made in response to a purchased lead that was obtained
through
an unaffiliated third-party's telemarketing efforts, who spoke with [redacted]. On 9/8/we made two call attempts, one in
the morning which went to an answering machine, and one in the afternoon that
was answered by [redacted]. It was
during this conversation that she notified us that they had recently refinanced
their home, and requested to be added to our Internal Do-Not-Call List, which
we complied with. Unfortunately, when
this call was dispositioned in our dialer system it was incorrectly set to "answering
machine" rather than "recently refinanced," which resulted in another phone call
on 9/15/ During this call we
acknowledged that the disposition was correctly set to "recently refinanced." However, this disposition was set to trigger
another call days later, which occurred on 9/25/2014. Thanks to this complaint we were able to
determine that this call back setting was incorrect, and have since changed it
to ensure no further call attempts are made.
In summary, we made a total of calls over a day period, and spoke
to [redacted] times. We apologize for
the frustration and inconvenience that resulted from our incorrect
configuration settingsWe have attached a copy of our Consumer Do-Not-Call Policy for your reference

Mr. [redacted] was upset because he felt that his loan was in process longer than expected.  During his initial call with our loan originator, Mr. [redacted] asked what the quickest timeframe we had closed a loan in was.  In response, he was told two weeks but that each loan is different and can...

take longer.  We believe that Mr. [redacted] set his expectations for a two week close, and did not feel we had set proper expectations as we continued to ask for additional conditions.  In an act of good faith, we refunded his appraisal fee.  After restructuring his loan transaction we were able to fund his loan on March 10, 2015.  We believe we have satisfactorily satisfied his complaint.