Parks Pharmacy

On April 17, a Consumer Relations Representative contacted Mr*** to address his warranty concernsHe was advised his mattress met the manufacturer’s standards and was ineligible for a warranty replacementIn pursuit of customer satisfaction and as a one-time accommodation, Mr*** was
offered a store credit of $plus tax for his mattress; this credit can be applied towards the purchase of new bedding and will be available until May 17, Mr*** may visit his local showroom for assistanceWe believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Chanelle *** at (516) 861-or ***

Case# *** On March 27, 2017, a Customer Relations Representative contacted Ms*** to advise her delivery was performed by a 3rd party delivery company; therefore, Mattress Firm does not assume responsibility for damages that may have happened during deliveryHer claim was thoroughly reviewed by the delivery contractor last year and they were unable to verify that the damage to her mattress was done during delivery therefore it was deniedAs we take these complaints seriously and customer satisfaction is a priority, Ms*** was advised that we will meet her half way and issue a refund of $The refund will appear on her account within business daysWe believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Chanelle *** at (516)861-or chanelle.***@mfrm.com

Case # *** On January 22, 2017, a Customer Relations Representative contacted Mr*** regarding his complaintMr*** advised he has received his replacement *** *** chair approximately six weeks ago and everything is ok. Mr*** was advised should he need additional
assistance to contact the RepresentativeWe are happy to report Mr*** complaint has been resolvedShould you require additional assistance, please contact Karen M*** at (516) 861-or ***

On June 6, 2017, a Customer Relations Representative contacted Mrs*** and a resolution was discussedIn pursuit of customer satisfaction, she was offered a partial in store credit of $for her mattress; in conjunction with corporate discount to help minimize her out of pocket cost on a new mattressMrs*** has advised she will contact us back after discussing this offer with her husband. At this time, we will continue to work to resolve Mrs*** complaint. If you have any further questions please contact me Karen *** 516-861-or Karen.***@mfrm.com

On July 29, 2017, a Customer Relations Representative contacted MrHuisman to address his warranty concernsHe was advised his mattress met the manufacturer’s standard and was ineligible for a warranty replacementIn Pursuit of customer satisfaction and as a one-time accommodation, MrHuisman
was offered an in-store credit of *** plus tax, for his king size Simmons mattress onlyThis credit can be applied towards the purchase of new bedding of equal or greater valueMrHuisman accepted the offer and will visit his local Mattress Firm showroom for further assistance. We believe no further action is required at this timeHowever, if I may be of further assistance, please contact Kuina *** at *** or at ***

Case # *** On February 9, 2017, a Customer Relations Representative contacted Mr*** to address his concernsA detailed message was left with a call back numberAn email was also sent to *** advising Mr*** his queen size Simmons mattress has been approved to be replaced under
warrantyThe store credit letter was emailed and instructed Mr*** to visit his local Mattress Firm store to process his exchangeMr*** accepted the offer and the exchange is set for February 12, As we take these complaints very seriously, we believe no further action is required at this timeShould you require additional assistance please contact Kuina C*** at (516)-861-or kuina.c***@mfrm.com

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Case # ***On January 3, 2017, Mr*** was contacted regarding the complaint submittedWhile discussing the issue with the representative, Mr*** confirmed the payment being requested was already refunded by the third party contractorMattress firm has apologized to Mr*** in regards to the delay and professionalism shown.As we take these complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact Stenio J*** at (516) 861-or sj***@mattress.com

Upon receipt of this complaint filed by Mr***, a Customer Relations representative contacted him on February 23, on phone number *** *** but the number is not validThe representative has sent an email to *** and is waiting for his responseAs we take
these complaints seriously, we will continue to work with Mr*** to ensure his complaint is resolvedShould you have any additional questions, please contact Chanelle *** at (516) 8621-or via email at chanelle.***@mfrm.com

Case# *** On March 10, 2017, a Consumer Relations Representative contacted Ms*** to address her warranty concernsShe advised her mattress only sags when there is pressure appliedMs*** was informed that the sag could not be measured when there is weight applied as mattresses are
designed to conform to your body when you lay on them. In pursuit of customer satisfaction and as a one-time accommodation, Ms*** was offered a partial store credit of $plus tax for her mattress; this credit can be applied towards the purchase of new beddingIf Ms*** decides to accept our offer she may visit her local showroom for assistanceWe believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Chanelle *** at (516) 861-or chanelle.***@mfrm.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I followed proper proceedure and opened a warranty claim. I even attached it to the last response.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
In regards to the business doing all it can to resolve the complaint, I will only accept terms when they comply and send or deliver the brackets I paid for

Sent: Tuesday, June 07, 1:PM Subject: Complaint ID: *** Complaint ID: *** Dear Ms***, Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our
assistance, please contact us at 866-942-3551. One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/29/and assigned ID*** Pending proof of refund to be completed todayI will reopen
this should they not follow through with their promise. *** ***
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Sent: Thursday, February 08, 1:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***thank you guys for the speed that everything was handled, I just the check in this weekbless***

Case # ***Upon receipt of this complaint filed by Mrs***, a Customer Relations Representative contacted her on April 24, to address her concerns regarding her king size *** * *** mattress that is sagging, this could be a potential warranty claimMrs*** was
explained that Mattress Firm no longer does business with this Manufacturer; she was offered the phone number and was advised that they will assist her with the processing of her warranty claim; I offered my information to her if she has any questions or concerns.As we take these complaints seriously, at this time we feel Mrs*** complaint requires no further assistanceShould you have any additional questions, please feel free to contact Karen *** at (516)-861-or karen.***@mfrm.com

Case # ***On July 13, 2017, a Customer Relations Representative contacted Ms*** to address her concernsMs*** advised when she filed her complaint that her delivery was being delayed with no answerAfter reviewing Ms*** and obtaining the tracking information Ms*** was able to
confirm the delivery being made on July 14, 2017.As we take these complaints very seriously we believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Stenio *** at (516) 861-or Stenio.***@mfrm.com

Dear Mr***, We are truly sorry to hear of your concernIt is very important to usWe have put in a request with our accounting department to initiate this refund as soon as possibleOn a side note, our accounting is located in Houston TX, which is experiencing severe weather right now
All of our offices are currently closed today 4-18-and possibly longer depending on the weatherAs soon as they are able to make it to the office we will be able to act promptly on your requestWe do apologize for the inconvenience and thank you for your understanding

Ok, Thank you for the quick response