Parks Pharmacy

Dear Mr***, We appreciate you sharing your concern with usWe apologize that you are not happy with the conditions of the warrantyWe are happy to waive the $inspection fee as a one time customer service. Please contact our warranty department at 866-942-and mention this offer and they will be more than happy to help you file your claim Regards,MFRM Customer CareTell us why here

Thank you for reaching out to us with your concernWe will have a customer care specialist look into this matter for you and help get this resolved. Mattress Firm Customer Care

On April 29, 2017, a Customer Relations Representative reached out to Mr*** to address his concerns regarding a delay with his deliveryMattress firm delivery’s policy states if the delivery is not made on the schedule delivery date the fee would be waivedMr*** delivery was not made due
to an inventory issueMattress firm apologizes for the delay and the delivery fee has been refunded back to the original form of payment on May 1, We believe that no further action is required at this timeHowever, should you require additional assistance, please contact Stenio *** at (516) 861-or Stenio.***@mfrm.com

ID ***On 6/14/2017, a Customer Relations Representative reached out to Ms*** to address her concerns regarding her recent purchaseWe have offered an option of either a return for a full refund or an exchange with the fee waived and 20% discount on the new productOnce she has decided
to exchange or return we will resolve accordinglyWe sincerely apologize for the inconvenience.As we take these complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact April *** at 346-718-or ***

Hello, Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our assistance, please contact us at 866-942-3551. One of our specialists will be glad to help
Sincerely, Mattress Firm Customer Care

Dear ***, We are sorry that you are unsatisfied with the status of your warranty claimWe are glad to hear that you received your approval letterThis letter should be all you need to complete the exchangeWe're not sure why you had trouble processing it at the storeThe only thing we can
think of was there may have been some sort of system outage or network problem with our computersWe apologize for any inconvenienceIf the issue with the letter is still not resolved please contact us at 866-942-

To: *** *** Subject: Complaint ID: *** Complaint ID: *** Hello ***, We’re very sorry to hear that you have had so much trouble with our service to this point, and that the replacement process was so difficultDefective
mattresses are covered under their manufacturer's warranty, and we help to facilitate warranty claims in order to help streamline the processIf your new mattress is broken down we can helpOnce a warranty claim is approved, you will receive all of your money to use towards a brand new bed of your choosingYou may select a mattress of any brand we carry, you do not need to stick with the same manufacturerIn order to begin a new claim, please call us at and we will be happy to helpThank you again for reaching out to us Thank you, Glenn ***, Sr.Customer Service Manager Improving Lives One Relationship at a Time MFRM Family of Brands

Dear Ms***, Thank you for reaching out to us with your concernWe sincerely apologize that it appears you've had a hard time getting an answer on the status of your orderWe will have our Customer Care team look into this and follow up with you as soon as possibleThank you again for
your patience. Regards,Mattress Firm Customer Care

On May 13, 2017, a Customer Relations Representative contacted MrGerechka to address his delivery concerns. We are truly sorry that the service he experienced was less than seamless. We do appreciate his feedback and will utilize it to determine how we might improve our organization
and better serve our valued customersAs an accommodation, MrGerechka was offered a refund check of $as compensationHe will receive the check within the next business dayIf MrGerechka should have further questions please he can contact his representative for further assistanceAs we take these complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact Chanelle Rousseau at (***) *** or ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me But, I still have issues with how this was handledMattress Firm wanted to charge me $for a delivery fee to replace a defective box springI refusedThe District Manager agreed to waive the delivery feeTo me, this was just one more way to "fleece" the consumer to pay more money just to replace a defective product, acknowledged by the Inspector as a defective box springPitifulNeedless to say, I will never purchase anything further from Mattress Firm

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***While Matress Firm still lied about the identical mattresses being "different models" so they wouldn't have to abide by there guarantee that they use in every piece of advertising I am happy this is over

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined, for the reasons already stated, that this proposed action would not resolve my complaintThere is no need to forward this response from me to the business, as Mattress Firm's representative now has indicated twice that Mattress Firm still will charge my grandfather $to replace the visibly defective merchandise sold to him IF the company's "inspector" should determine that there is a defect.Please indicate how you are able to provide assistance at this point
Thank you. *** ***

On January 11, 2018 a Customer Relations representative reached out to Mr*** regarding the delay in receiving his promotional adjustable baseTo obtain customer satisfaction we have offered to refund the delivery fee of $for the inconvenience. The adjustable base was
delivered on January 19, 2018. The refund will be processed and a check will be mailed within the next 5-business daysAs we take these complaints very seriously, we believe no further action is required at this timeIf you should require additional information, please do not hesitate to contact April *** at 346-718-or april.***@mfrm.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Mattress Firm was to call back by Wednesday but failed to do soI did not get an extra bed I received delivery finally on July 29, The fact that delivery men did not log that original loaner mattress was returned further strengthens my complaint for advertisement and inappropriate conduct

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I would like to wait to hear the result of their investigation, or any explanationsThanks
Regards,***

Upon receipt of this complaint filed by Ms***, a Customer Relations Representative contacted her on April & 26, to no availA message was left for her with a call back number and an email has been sent to ***.As we take these complaints seriously, we will continue to
work with Ms*** to ensure her complaint is resolvedShould you have any additional questions, please feel free to contact Chanelle *** at (516)-861-or Chanelle.***@mfrm.com

Case# ***On January 24, 2016, Ms*** purchased from Mattress Firm a queen size *** mattress, a box spring and also mattress protectorDelivery was completed on January 8, 2017. At the time of purchase, Ms*** received a copy of Mattress Firm Terms and ConditionsOur Price
Guarantee says “If a customer finds the same or a comparable mattress at a lower price elsewhere within (100) days of purchase, we will beat any advertised price by 10% or your purchase is free, merchandise MUST be the same or comparableCustomer must present competitor’s current ad or invoice.” Ms*** provided her Customer Relations Representative with an e-mail stating that the mattress was less expensive, even though we don’t price beat ourselves. Using the information Ms*** provided to her Customer Relations Representative, A refund of $was processed and it will be refunded back to the original form of paymentMs*** was left a detailed message advising her of this As we take these complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact Karen M*** at (516) 861-or ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. We purchased the replacement mattress within the last week. The opportunity to have the defective mattress replaced was greatly appreciated and we feel this was an equitable resolution.However, we do not agree with the statement that the "mattress met the manufacturer’s standards..." We experienced issues with the mattress within weeks of purchase and the Mattress Firm inspector stated that the mattress was defective in its manufacture. When the mattress was removed from the foundation to make way for the new one, we were shocked to see that the "innards" of the mattress all shifted to the bottom when the mattress was leaned against a wall. Photo is attached. This cannot possibly be normal.We do thank Mattress Firm and Ms*** specifically for finally making this situation right

Sent: Wednesday, December 21, 5:PMSubject: ID *** - Upload Response Hi, Please upload response for ID ***. Case# *** On December 19, 2016, A Customer Relations Representative reached out to Mr
*** to address his pricing concernsHe advised that during Labor Day his mattress set was on sale for $As an accommodation, Mr*** was advised we will honor that price and send him a refund check for $plus taxThe request was submitted to our Accounting Department and will arrive within 7-business daysWe believe no further action is required at this time. Should you have any questions or need further assistance, please contact Chanelle R*** at (516)861-or c***@mattress.comVanessa G*** Customer Care Manager |Customer Care Operations Department

ID ***On 7/27/2017, a Customer Relations Representative reached out to Mr*** to address his warranty concernsSerta does handle their own warranty claims but as he purchased so recently with us we have processed and approved his claim as a one-time courtesyHis warranty approval letter has
been emailed and mailed to him and his warranty exchange delivery fee is to be waived. As we take these complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact April *** at 346-718-or april.***@mfrm.com