Parks Pharmacy

Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Mattress firm used *** for the inspection of their warehouseThe same *** inspected the house and concluded the the mattress was the issueMattress ( big customer ) had *** call me ( the little guy) , to attempt to gainsay their I initial findings.
Regards,

ID *** On 8/13/2017, a Customer Relations Representative reached out to Ms*** regarding the missing free pillow from her orderWe have processed an order for free memory foam pillows (the she should have received with her order and additional as an apology) to be shipped
to Ms***’s address via *** this week. As we take these complaints very seriously, we believe no further action is needed at this timeIf you should require additional information, please do not hesitate to contact April H*** at *** or ***
Respectfully,April H***Customer Relations

On 7/27/2017, a Customer Relations Representative reached out to MrGray to address his concerns regarding his delayed refundWe have confirmed that his check was mailed and has since been receivedWe have also shipped him two pillows as an apology for the inconvenienceAs we take these
complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact April Homes at *** or ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]I have heard this SAME response for the last months!
Regards,
*** ***

In review of Mrs***’s rebuttal, her inspection results revealed that her queen size *** * *** mattress and box spring is not up to the manufacturer standards. Therefore, Mrs*** was offered a store credit of $ 599.99, plus taxMrs*** accepted the offer and her replacement mattress and box spring were delivered on May 10, We are happy to report that Mrs***’s complaint is resolvedWe believe no further action is requiredHowever, if I may be of further assistance, please contact Stenio *** at (516)-861-or via email at Stenio.***@mfrm.com

On August 15, a Customer Relations Representative contacted Mr*** to address his concerns to no availA detailed message was left with a call back numberAs we take these complaints very seriously we will continue to work with Mr*** to ensure his complaint is resolvedShould you
require additional assistance please feel free to contact Kuina *** at (516)-861-or Kuina.***@mfrm.com

Sent: Tuesday, June 07, 1:PM Subject: Complaint ID: *** Complaint ID: *** Dear MrMarin, Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our
assistance, please contact us at 866-942-3551. One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I am going to follow up to provide a picture of the mattress problemHowever, I would like to keep the case open until further action from the company has been taken
Regards,Marsha N*** ***

Upon receipt of this complaint filed by Ms*** a Customer Relations Representative contacted her on July 7, to no availA detailed message was left for her with a call back number. As we take these complaints seriously, we will continue to work with Ms*** to ensure her
complaint is resolvedShould you have any additional questions, please feel free to contact Karen *** at (516)-861-or Karen.***@mfrm.com

Case # ***On July 7, 2017, Ms*** was contacted by a Customer Relations representative to address her concerns regarding her queen size Laura Ashley mattress set that was saggingSince this is what would be a
potential warranty claim, she has completed a self-inspection on her merchandiseThe inspection results revealed that her mattress was up to manufacturer standards in accordance to the manufacturer guidelines.In effort to obtain customer satisfaction, Ms*** was offered store credit in the amount of $plus tax for her mattress set; she will receive a credit letter by mailMs*** was instructed to visit her local Mattress Firm store to re-select merchandise of equal or greater value; if greater she is responsible for the difference in tax and applicable fees. Since we have satisfactorily resolved Ms***’s complaint, we believe no further action is requiredShould you require any additional information, please feel free to contact Karen *** at (516)-861-or ***

Case# *** On January 21, 2017, a Customer Relations Representative contacted Mr*** to address his concernsMr*** advised he canceled his order due to a delivery issue and he has yet to receive his refundMr*** was advised the refund in the amount of $was processed back to
the credit card on file on January 18, He should see the funds within three to five business daysMr*** has confirmed he received the refund of $Mr*** was advised he should see the refund within the next few days, if he has any issues he can contact the RepresentativeAS we take these complaints very seriously, we believe no further assistance is requiredIf I can be of further assistance, or if you should require additional information, please do not hesitate to contact Kuina *** at (516)-861-or k***@mattress.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11864873, and find that this resolution would be satisfactory to me
While I feel that I have had to compromise more than the company Mattress FirmI believe that this response is the best resolution that I will achieve after discussing the matter for some time with ChandaI will accept the business's response, in the hopes they will follow throughIf not I will once again file a complaintThank you for your response and your time

Case# 12057457On April 1, 2017, a Customer Relations Representative reached out to MrWells to address his delivery concernsMrWells requested to cancel his order for a full refundHis order was canceled and the refund was submitted and processed on February 27, We sincerely do apologize
his order was not delivered on the day he requested.We believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Stenio *** at (516) 861-or ***

Greetings, Thank you for reaching out to us with your concernWe are very sorry to hear that the mattress you purchased was not the right fit for youUnfortunately, we are unable to waive the fee that is associated with taking advantage of our Happiness guaranteeThe fee is written into our
policies and is charged regardless of the exchange reasonIf you have any further questions you may call our customer care team at 866-942-3551. Regards,Mattress Firm Customer Care

Case # ***On June 2, 2017, Mr*** was contacted by a Customer Relations representative to address his concerns regarding his king size *** outlet mattress that was delivered on Oct 27, In effort to obtain customer satisfaction, Mr***i was offered store credit in the
amount of $2,plus tax for his mattress only; he will receive a credit letter via e-mailMr*** was instructed to visit his local Mattress Firm store to select merchandise of equal or greater value; if greater, he is responsible for the difference in tax and applicable taxes. Since we have satisfactorily resolved her complaint, we believe no further action is requiredShould you require any additional information, please feel free to contact Karen *** at (516)-861-or karen.***@mfrm.com

Case # *** Upon receipt of this complaint filed by Mr***, a Customer Relations Representative contacted him on December & 22, on phone number *** to no availA detailed message was leftThe Representative also sent an email to ***As we take these
complaints very serious, we will work with Mr*** to ensure his complaint is resolvedShould you require additional assistance, please feel free to contact Kuina *** at (516)-861-or k***@mattress.com

We are sorry to hear that Ms***’s is dissatisfied with our responsePlease understand that our position will remain unwaveringWe have attempted to resolve Ms***’s complaint beyond our companies policies and procedures and we hope she may accept our offerAs stated on Ms***’s receipt she purchased a floor *** * *** mattress which does not hold a manufacturer’s warrantyIf her mattress was covered under the manufacturer’s limited warranty it still would currently be ineligible for a warranty replacement according to their guidelinesIf Ms*** would like to use her accommodation $partial in-store credit that was offered on May 11, please have her contact us at her earliest convenienceAs we take these complaints very seriously, we believe no further action is requiredShould you require additional information please feel free to contact Chanelle R*** at (516) 861-or chanelle.r***@mfrm.com

Sent: Wednesday, December 28, 9:AMSubject: ID *** Case# *** On 12/22/2016, a Customer Relations Representative contacted Mr*** *** to address his concernsMr*** was not awarded a warranty credit on his set due to improper support; this is a condition that
voids the Manufacturer’s warrantyIn the pursuit of customer satisfaction, as a one-time accommodation, we stepped outside the warranty and offered a courtesy exchange of his queen size mattress and box spring under the condition that he corrects his support according to the warranty guidelinesMr*** accepted our offer and will visit a store to complete his exchangeWe believe no further action is requiredIf there are any other questions or concerns, please contact Yanique *** at 516-861-or at y***@mattress.comVanessa ***

Dear Mr***, Thank you for sharing your concern with usWe apologize you have been unhappy with the help you've received with your warranty to this pointWe see you filed your claim on 8-21-A typical warranty claim can take anywhere up to 4-weeks to be completed from start to finish
Fortunately, we do see that your claim was sent to inspection on 8-30-so you should be hearing from a company called US inspection to set up a date for your in home inspectionThank you again for reaching out to us. Mattress Firm Customer Care