Parks Pharmacy

Revdex.com:
This letter is to inform you that The Mattress Firm aka Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/26/12:00:AM and assigned ID ***
From: ***
*** Sent: Wednesday, July 15, 7:AM To: drteam Subject: RE: You have a New Message from Revdex.com Regarding Complaint #*** They sent a check after two months Thanks

ID ***On 7/31/2017, a Customer Relations Representative reached out to Mr*** to address his concerns regarding Progressive Financing and the charges to his accountWe have submitted a refund for the overcharged amount of $to be credited back to his Progressive accoun. As we take
these complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact April *** at 346-718-or april.***@mfrm.com

Revdex.com:
This letter is to inform you, that after ten days of misrepresentations, obfuscations, outright lies, red tape, broken promises, bureaucratic inefficiency, six hours on phone hold, five hours on on-line chat hold, contacts with over ten customer-no-service representatives, and a customer service response flow chart designed to make customers lose hope and give up, that Mattress Firm (Corporate Locations & Office) has finally carried out to my very begrudging, bottom-of-the-well, lowest possible imaginable level of satisfaction, by refunding the money I paid for the order I cancelled ten days ago, as named in my complaint, filed on 12/7/and assigned ID 11865112.The contrast between the customer service orientation in the brick and mortar Mattress Firm stores and the E-Store is day and nightThe local stores try VERY VERY HardThe E-Store doesn't try AT ALLThey are all but unreachable by phone or chat, rarely follow up on promised communication (email, calls, transaction verification) and take advantage of a system that scorns accountability, holds customer funds hostage for 2-weeks if there are problemsI felt like the victim of an institutionalized ripoffI can't believe I was told by MatTress Firm customer service that it's impossible for Mattress Firm to cancel an internet order, once it is placedI happen to have designed and installed warehouse management systems for two decades as a consulting engineerI know Bull Hockey when I hear it Why lie? Awful!Note: this was a repeat-repeat business transactionI have been a repeat repeat customer of Mattress firmuntil nowNever againHorrible business model, worse customer experienceJust awfulNever again
Regards,*** Robie

Sent: Monday, December 26, 1:PM To: drteam Subject: ID *** Hi, Case # *** A Customer Relations Representative contacted Ms*** on October 3, to address her concernsSince customer satisfaction is our number goal, Mattress Firm has taken into
consideration that the Spa did not fully fit the proper construction zones in Mrs*** homeMattress Firm has refunded the entire cancellation amount of $ in form of a check We take these complaints very seriously and at this time, believe that no further action is requiredIf you need any further assistance, please contact Kuina C*** at ###-###-#### or S@mattres.com Vanessa G*** Customer Care Manager |Customer Care Operations Department South Oyster Bay Road, Hicksville, NY Office: ###-###-#### Mobile: ###-###-#### VG***@mattress.com

Case # ***Upon receipt of this complaint filed by MsHenderson, a Customer Relations Representative contacted her on June 20, on phone number *** to no avail; a message was left The Representative also sent an email to *** As we take these
complaints very serious, we will work with MsHenderson to ensure her complaint is resolvedShould you require additional assistance, please feel free to contact Karen *** at *** or ***

Case #: ***On January 23, 2017, a Customer Relations Representative contacted Mr*** to assist with his property damage claimHe advised that the driver making the delivery damaged his antique lampTo assist with expediting his claim the information was sent to the appropriate
department to have the consumers claim reviewedThe contractor for the Delivery Teams has reached out to Mr*** to request an estimate for a repair of his lamp and is awaiting his reply. In the interim we will monitor the consumer’s driver damage concern by following up on his behalf If you require additional information please do not hesitate to contact Chanelle *** at 516-861-or c***@mattress.com

On January 15th & 17th a Customer Relations Representative reached out to Mr*** to address his concerns but to no availOur records show that Mr*** has canceled his order and a refund of $was submitted to his *** on January 10, A detailed message was left along with a
call back number he may use in case he has any further questions or concernsWe sincerely apologize for any inconvenienceWe believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Chanelle *** ** *** *** or chanelle.***@mfrm.com

Dear Ms***, Thank you for sharing your concern with usWe are going to have a customer care specialist look into your statement Regards,

Greetings, We've been told that this has been escalated and the proper management is in touch with you in regards to thisMany thanks. Mattress Firm Customer Care

Dear , Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our assistance, please contact us at 866-942-3551. One of our specialists will be glad to help
Sincerely, Mattress Firm Customer Care

Case # *** On April 7, 2017, a Customer Relations Representative spoke with Mr*** and addressed his concernsAt the time of purchase Mr*** financed his order with *** in the amount of $Mr*** received notification that he has a pending charge on his *** account
and wen t over his credit limit, which *** reported and caused his credit score to dropThere was a conference call completed with Mattress Firm, Mr*** and ***The pending charge of $was removed and the *** representative put in a dispute for his creditMr*** advised if the dispute is resolved it unfortunately does not bring his credit score back upMr*** requested monetary compensationTo obtain customer satisfaction, he was offered a refund of $Mr*** declined the offer As we take these complaints very seriously, we believe no further action is required at this timeShould you require additional assistance please feel to contact Kuina *** at (516)-861-or kuina.***@mfrm.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11859538, and find that this resolution would be satisfactory to me

On July 20, 2017, a Customer Relations Representative contacted *** *** to address his concerns*** *** advised he attempted to contact us to utilize Mattress Firm’s “Happiness Guarantee”, prior to the 120th dayNow his mattress is sagging and he has been waiting for *** to assist with his
warranty claimTo obtain customer satisfaction, *** *** was offered a store credit for the purchase price of the queen size *** Deveraux mattress in the amount of $849.99, plus tax*** *** has accepted the offer and completed his exchange on July, 23, As we take these complaints very seriously, we believe no further action is required at this timeShould you need additional assistance please feel free to contact Kuina C*** ** *** ** ** ***

Dear Mr***, We do show your original purchase was on 9-5-and that you utilized a comfort exchange offered in our day comfort guarantee on 1-18-and had the mattress replacedUnfortunately, it is well past the initial days for another exchange or refundIn order to have this
mattress exchanged it will need to go through your manufacturer's warrantyWe do have a couple of options in assisting you with this processIn clearly states in the manufacturer's warranty card that "transportation and inspection fees" are not included with the warrantyWe charge $for a home inspection and if your mattress is deemed defective there is a $charge for deliveryThe alternate options we can offer are submitting several clear photos of the area of concern including, proof of support ( Box springs are level and solid as well as correct frame supportWith a queen there needs to be points of contact on the ground including the center support) as well as proof that the mattress is stain and soil freeDepending on what the concern is we can sometimes submit the photos to the manufacturer for reviewThis process is free to you as it does not need a home inspectionIf you'd like assistance with your warranty you'll need to call us at 866-942-or you may always reach out to the manufacturer

Dear ***, Thank you for reaching out to us with your concernWe apologize for any misunderstanding there may have been between you and the store at the time of your purchase and at the time of the contract agreement you agreed to and signed for the loan termsWe do see that you have a
return set up and you elected to save the $re-delivery fee by choosing to return the mattress to your local warehouseOnce this return is completed to the warehouse your account can be credited and then the finance company will in turn send you a reimbursement for the amount you've paid them so far. Regards,

Hello, As previously stated : Hello Ms***, Thank you for reaching out to us with your concernWe do apologize that you are unhappy with the results of your home inspection of the mattressWe do see a professional company did come out and take measurements of the mattress and the report does show the mattresses are performing within the guidelines of the warranty set by the manufacturerUnfortunately, we are bound by the guidelines they setHowever, we are willing to over a significant discount on a new mattress if you'd like that optionMany thanks again.Mattress Firm will not be issuing a refund for this merchandise

A Customer Relations Representative contacted Ms*** on July 25, to address her concernsMs*** advised she should not be responsible to for pay for the inspection kitAfter discussing with Ms*** that the warranty does not cover the inspection feesShe was advised to
send photos of her mattressOnce the photos are received the Representative will follow up with her for further assistanceAs we take these complaints very seriously, we will continue to work with Ms*** to ensure her complaint is resolvedShould you require additional assistance please feel free to contact Stenio *** at (516)-861-*** or at stenio.***@mfrm.com

With all due respect, that statement is falseOur specialist has been doing all that he can to get a part shipped to you and confirmed today that he found a warehouse that will be shipping the piece this week

*** *** ***, Thank you for sharing your concern with usWe will have the Sales leadership team look into this immediately Many thanks, Mattress Firm Customer Care

Sent: Tuesday, June 07, 12:PM Subject: Complaint ID: *** Complaint ID: *** *** *** *** Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of
our assistance, please contact us at 866-942-3551. One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care